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Collections Agencies

Account Resolution Corp
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Act# ******* / ******* / ******* / $ 1639, $34, $12, $27 both TransUnion, Equifax, Experian.I am not liable for this debt with ESSE health and radiology. I do not have a contract with Account Resolution Corp, they did not provide me with the original contract as I requested.I demanded this account be remove from credit report please.

    Business Response

    Date: 11/16/2023

    Account Resolution Corporation (ARC) received this complaint ******** on 11/6/23. The consumer indicates that the consumer is not liable for a debt with certain creditors.The consumer indicates there is no contract between the consumer and ARC. The consumer indicates ARC did not provide a copy of the contract ARC has with the consumer as requested. The consumers desired resolution is for the account to be removed from the consumers credit report.
    Upon receipt of the complaint, ARC reviewed the accounts in question. The consumer called ARC on 11/6/23.  ARC explained the debts to the consumer.  The consumer indicated the consumer would call back when a spouse indicates what accounts can be paid. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. 
    **************************, President of ARC attempted to reach the consumer by phone on 11/16/23,however ************ was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the accounts/complaint at any time. Since ARC communicated with the consumer on 11/6/23 what the debts were about, the consumer indicated they would call back when they were going to make a payment, and ARC attempted to reach the consumer by phone again on 11/16/23,there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 11/6/23. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:10/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account resolution corporation debited my account after being paid in full. They said because I had automatic payments set up they were unable to stop them and were without access even after I had paid in full. This is criminal to keep debiting accounts. If I had not caught this ON MY OWN I would have been charged again! This company should be shut down for negligence. What a poorly ran company.

    Business Response

    Date: 11/10/2023

    Account Resolution Corporation (ARC) received this complaint ******** on 10/24/23. The consumer indicates that ARC debited his account after the account was paid in full. The consumers desired resolution is for an explanation of charges.
    The consumer set up recurring payments on the ARC website. In the interim, the consumer called ARC and paid off the balance in full.   One additional payment ran on 10/24/23 and it was immediately refunded on 10/25/23 to the consumer.  All future website payments have been deleted.
    ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. Since ARC refunded the overpayment to the consumer and all future payments are canceled, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 10/2/23. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

    Customer Answer

    Date: 11/10/2023

    Complaint: 20774745

    I am rejecting this response because:

    Poor business practice to keep auto withdraw of funds for a customer after being paid in full. It is not the customers responsibility to turn off auto pay once paid in full. Representative told me there was nothing needed done on my part once it was paid in full. If I had not noticed the payment being drawn they would have continued to withdraw funds. Irresponsible and sloppy.


    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for any account associated with this company. I did not signed any contract with this company. The company would not provide a copy of the contract. I would like this company removed from my credit report immediately. ( Account Resolution Corporation)

    Business Response

    Date: 11/08/2023

    Account Resolution Corporation (ARC) received this complaint ******** on 10/20/23. The consumer indicates that the consumer is not liable for a debt with a specific creditor. The consumer indicates there is no contract between the consumer and ARC. The consumer indicates ARC did not provide a copy of the contract ARC has with the consumer as requested. The consumer would like ARC to remove the account from credit reporting. The consumers desired resolution is for correction to the credit report.
    Upon receipt of the complaint, ARC reviewed the account in question. The consumer was sent documents that meet the requirements for debt validation on 10/26/23.  ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. If the consumer provides information that supports the consumer is not liable for the account, ARC would be happy to review. 
    **************************, President of ARC attempted to reach the consumer by phone on 11/8/23,however ************ was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. Since ARC mailed debt validation and attempted to reach the consumer by phone, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
    Our office is in receipt of complaint ******** on 10/20/23. For all the reasons identified above, our office is closing the complaint with an explanation.
    Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  • Initial Complaint

    Date:07/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **** ** ********** I do not have a contract with Account Resolution Corp, they did not provide me with the original contract as requested

    Business Response

    Date: 09/13/2023

    Account
    Resolution Corporation (ARC) received this complaint ******** on 7/27/23. The
    consumer indicates that the consumer is not liable for a debt with a specific
    creditor. The consumer indicates there is no contract between the consumer and
    ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
    with the consumer as requested. The consumer’s desired resolution is for the
    account to be removed from the consumer’s credit report.
    Upon receipt of
    the complaint, ARC reviewed the account in question. The consumer was sent documents
    that meet the requirements for debt validation on 9/13/23. ARC has agreements
    with creditors to forward accounts for collection. An agreement is not required
    between the consumer and ARC.
    ***** ** ***** **** President of ARC attempted to reach the consumer by phone on 9/12/23,
    however *** **** was not able to reach the consumer. ARC would like the
    consumer to know that their office is available to discuss the account/complaint
    at any time. Since ARC mailed debt validation and attempted to reach the
    consumer by phone, there was nothing further for ARC to do at this time as it
    relates to the complaint. However, ARC remains available to discuss the
    complaint with the consumer at any time.
    Our office is
    in receipt of complaint ******** on 7/27/23. For all the reasons identified
    above, our office is closing the complaint with an explanation.
    Our office
    considers this complaint resolved. Please contact our office if you have any
    additional questions. Thank you. 

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***** ********* I do not have a contract with account resolution corp they did not provide me with a contract as I requested

    Business Response

    Date: 08/21/2023

    Account
    Resolution Corporation (ARC) received this complaint ******** on 7/24/23. The
    consumer indicates that the consumer is not liable for a debt with a specific
    creditor. The consumer indicates there is no contract between the consumer and
    ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
    with the consumer as requested. The consumer’s desired resolution is for the
    account to be removed from the consumer’s credit report.
    Upon receipt of
    the complaint, ARC reviewed the account in question. The consumer was sent documents
    that meet the requirements for debt validation on 8/16/23. ARC has agreements
    with creditors to forward accounts for collection. An agreement is not required
    between the consumer and ARC.
    ***** ** ***** **** President of ARC attempted to reach the consumer by phone on 8/21/23,
    however Mr. Hill was not able to reach the consumer. ARC would like the
    consumer to know that their office is available to discuss the account/complaint
    at any time. Since ARC mailed debt validation and attempted to reach the
    consumer by phone, there was nothing further for ARC to do at this time as it
    relates to the complaint. However, ARC remains available to discuss the
    complaint with the consumer at any time.
    Our office is
    in receipt of complaint ******** on 7/24/23. For all the reasons identified
    above, our office is closing the complaint with an explanation.
    Our office
    considers this complaint resolved. Please contact our office if you have any
    additional questions. Thank you. 

  • Initial Complaint

    Date:07/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **** ****** ******* ** **. I do not have a contract with ACCOUNT RESOLUTION COR. They did not provide me with the original contract as requested.

    Business Response

    Date: 08/04/2023

    Account
    Resolution Corporation (ARC) received this complaint ******** on 7/14/23. The
    consumer indicates that the consumer is not liable for a debt with a specific
    creditor. The consumer indicates there is no contract between the consumer and
    ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
    with the consumer as requested. The consumer’s desired resolution is for the
    account to be removed from the consumer’s credit report.
    Upon receipt of
    the complaint, ARC reviewed the account in question. The consumer was sent documents
    that meet the requirements for debt validation on 8/4/23. ARC has agreements
    with creditors to forward accounts for collection. An agreement is not required
    between the consumer and ARC.
    ***** ** ***** ***, President of ARC attempted to reach the consumer by phone on 8/4/23, however
    Mr. **** was not able to reach the consumer. ARC would like the consumer to
    know that their office is available to discuss the account/complaint at any
    time. Since ARC mailed debt validation and attempted to reach the consumer by phone,
    there was nothing further for ARC to do at this time as it relates to the
    complaint. However, ARC remains available to discuss the complaint with the
    consumer at any time.
    Our office is
    in receipt of complaint ******** on 7/14/23. For all the reasons identified
    above, our office is closing the complaint with an explanation.
    Our office
    considers this complaint resolved. Please contact our office if you have any
    additional questions. Thank you. 

  • Initial Complaint

    Date:07/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Account resolution corpo. I do not have a contract with account resolution corpo. They did not provide me with the original contract as requested.

    Business Response

    Date: 08/07/2023

    Account
    Resolution Corporation (ARC) received this complaint ******** on 7/14/23. The
    consumer indicates that the consumer is not liable for a debt with a specific
    creditor. The consumer indicates there is no contract between the consumer and
    ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
    with the consumer as requested. The consumer’s desired resolution is for the
    account to be removed from the consumer’s credit report.
    Upon receipt of
    the complaint, ARC reviewed the accounts in question. The consumer was sent documents
    that meet the requirements for debt validation on 8/4/23. ARC has agreements
    with creditors to forward accounts for collection. An agreement is not required
    between the consumer and ARC.
    ***** ** ***** ***, President of ARC spoke to the consumer by phone on 8/7/23.  Mr. **** explained to the consumer that validation
    of debt was mailed to the consumer on two accounts and the consumer should call
    ARC upon receipt. Mr. **** reviewed the accounts with the consumer.  One of the accounts the consumer did recall
    and indicated he would take care of.  He didn’t
    recall the second account and said he would call after reviewing the debt
    validation.
    ARC would like
    the consumer to know that their office is available to discuss the account/complaint
    at any time. Since ARC mailed debt validation and reached the consumer by phone,
    there was nothing further for ARC to do at this time as it relates to the
    complaint. However, ARC remains available to discuss the complaint with the
    consumer at any time.
    Our office is
    in receipt of complaint ******** on 7/14/23. For all the reasons identified
    above, our office is closing the complaint with an explanation.
    Our office
    considers this complaint resolved. Please contact our office if you have any
    additional questions. Thank you. 

  • Initial Complaint

    Date:07/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******** ******* ****** ** *****. I do not have a contract with Account Resolution Corp, they did not provide me with the original contract as I requested.

    Business Response

    Date: 08/21/2023

    Account
    Resolution Corporation (ARC) received this complaint ******** on 7/14/23. The
    consumer indicates that the consumer is not liable for a debt with a specific
    creditor. The consumer indicates there is no contract between the consumer and
    ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
    with the consumer as requested. The consumer’s desired resolution is for the
    account to be removed from the consumer’s credit report.
    Upon receipt of
    the complaint, ARC reviewed the account in question. The consumer was sent documents
    that meet the requirements for debt validation on 8/16/23. ARC has agreements
    with creditors to forward accounts for collection. An agreement is not required
    between the consumer and ARC.
    ***** ** ***** **** President of ARC attempted to reach the consumer by phone on 8/21/23,
    however Mr. **** was not able to reach the consumer. ARC would like the
    consumer to know that their office is available to discuss the account/complaint
    at any time. Since ARC mailed debt validation and attempted to reach the
    consumer by phone, there was nothing further for ARC to do at this time as it
    relates to the complaint. However, ARC remains available to discuss the
    complaint with the consumer at any time.
    Our office is
    in receipt of complaint ******** on 7/14/23. For all the reasons identified
    above, our office is closing the complaint with an explanation.
    Our office
    considers this complaint resolved. Please contact our office if you have any
    additional questions. Thank you. 

  • Initial Complaint

    Date:07/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt ***** *********.
    I not have a contract with ACCOUNT RESOLUTION COR they did not provide me with the original contraact as i requested.

    Business Response

    Date: 07/25/2023

    Account
    Resolution Corporation (ARC) received this complaint ******** on 7/12/23. The
    consumer indicates that the consumer is not liable for a debt with a specific
    creditor. The consumer indicates there is no contract between the consumer and
    ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
    with the consumer as requested. The consumer’s desired resolution is for a
    correction to their credit report and the account to be removed from the
    consumer’s credit report.
    Upon receipt of
    the complaint, ARC reviewed the account in question. The consumer will be sent documents
    that meet the requirements for debt validation on 7/25/23. ARC has agreements
    with creditors to forward accounts for collection. An agreement is not required
    between the consumer and ARC. ***** ** ***** **** ********* ** *** called the
    consumer on 7/25/23 but was not able to reach the consumer.
    ARC would like
    the consumer to know that their office is available to discuss the account/complaint
    at any time. Since ARC will mail debt validation to the consumer, and ARC has attempted
    to contact the consumer, there was nothing further for ARC to do at this time
    as it relates to the complaint. However, ARC remains available to discuss the
    complaint with the consumer at any time.
    Our office is
    in receipt of complaint ******** on 7/12/23. For all the reasons identified
    above, our office is closing the complaint with an explanation.
    Our office
    considers this complaint resolved. Please contact our office if you have any
    additional questions. Thank you. 

  • Initial Complaint

    Date:07/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Account Resolution Corp, I do not have a contract with Account Resolution Corp, they did not provide me with original contract as requested.

    Business Response

    Date: 07/24/2023

    Account
    Resolution Corporation (ARC) received this complaint ******** on 7/7/23. The
    consumer indicates that the consumer is not liable for a debt with a specific
    creditor. The consumer indicates there is no contract between the consumer and
    ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
    with the consumer as requested. The consumer’s desired resolution is for the
    account to be removed from the consumer’s credit report.
    Upon receipt of
    the complaint, ARC reviewed the accounts in question. The consumer was sent documents
    that meet the requirements for debt validation on 6/15/23. ARC has agreements
    with creditors to forward accounts for collection. An agreement is not required
    between the consumer and ARC.
    ***** ** ***** **** President of ARC spoke to the consumer on 7/24/23. The consumer did not
    recall receiving the services. The consumer did ask about a settlement. ARC
    informed the consumer that if this were identity theft, ARC would mail the
    consumer an FTC Identity Theft Victim’s Complaint and Affidavit and if the
    consumer completes the Complaint and Affidavit form and returns it notarized
    with a police report to ARC, ARC will continue the investigation and review of
    the account.
    ARC would like
    the consumer to know that their office is available to discuss the accounts/complaint
    at any time. Since ARC mailed debt validation and an FTC Identity Theft
    Victim’s Complaint and Affidavit to the consumer, and ARC has spoken to the
    consumer, there was nothing further for ARC to do at this time as it relates to
    the complaint. However, ARC remains available to discuss the complaint with the
    consumer at any time.
    Our office is
    in receipt of complaint ******** on 7/7/23. For all the reasons identified
    above, our office is closing the complaint with an explanation.
    Our office
    considers this complaint resolved. Please contact our office if you have any
    additional questions. Thank you.

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