Business Profile

Loans

MOHELA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,034 total complaints in the last 3 years.
1,414 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I previously reported Mohela for improperly withdrawing money from my account and not refunding it. I made several calls with requests to be reimbursed but was denied incorrectly. This was escalated and I filed complaints to the BBB, CFPB, and **** of education (Case # ********). I received and email from Mohela on 9/23/24 stating I would be refunded and expect to see a check from the ********************** within 90 business days. I never received the check. I called Mohela to follow up, now being May 2025 and they stated a check was issued in October of 2024. There was never a check issued, and I still have not received my refund.
Business Response
Date: 05/23/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 06/02/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******* ********
Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to contact MOHELA every since last year regarding my refund from the ****. I have been given different information such as it takes 90 days. Wait until the end of December 2024; wait until end of April 2025. Now it is almost June 2025 and I haven't received any notification by email, mail or otherwise. No one ever knows anything, and I've been placed on hold from 1 hour up to 2 hours. Terrible customer service. One time I talked to a representative and she told me that my refund check had been processed and placed in someone's account. The refund was to be mailed to my address and not placed in any account since this refund was due from a while back.
Business Response
Date: 05/23/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My student loans were with MOHELA and sometime during July 2024 they were transferred over to AIDVANTAGE. During the transition period an ACH payment was drafted by my bank-***************-that was a recurring payment to the MOHELA account in the amount of $550 on 7/15/2024. I got news that the account was transferred but my payment was not. AIDVANTAGE had no record of the $550 payment and neither did MOHELA. I have my documentation that *************** with the electronic file trace number and the account number it went into at **********************. I have spoken to countless employees at MOHELA and nobody can help me-they say tI had to wait ******************************************** a refund would be issued. After that 90 days was up I called back and nobody can find my money. It was never credited nor refunded to me. I want my money back
Business Response
Date: 05/23/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MOHELA continuously adjust auto pay without informing or receiving permission from the Loan Holder (myself). When MOHELA first took over the loans they turned off autopay and would not turn it back on until you contacted them directly however the terrible customer service and complete overwhelm of their phone lines meant that very few callers could actually get through. To turn auto pay back on I had to submit a complain through the BBB. They have continued to pull the same type of behavior. In January I upped my autopay to $511 a month and after reviewing my accounts I noticed today that not a single payment has been made at that amount. Instead every month they auto adjust the amount down to make the minimum required payment. I have over paid my student loans since 2020 in an attempt to finally make progress in paying them down and they are refusing to allow me to regularly do this now. They have added a tag line that says if you are on an *** you cannot use auto pay to over pay the minimum. I have not renewed my *** documents in many years and yet they are still automatically updating the *** information and refusing services. I will not be adding supporting documents as they have access to my account and account history.
Business Response
Date: 05/29/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 06/11/2025
I just received their letter today on 6/11/25 and it was an unsatisfactory answer. They attempted to justify their changing of both decreasing the amount that i pay monthly and changing my payment plan type without my permission.
Business Response
Date: 06/11/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It has been completely impossible to get any resolution from this company. I paid off my student loans in full all the way back in January. When viewing my account there is a credit balance of $3,200 and a loan balance of $2,800. Mohela refuses to apply the credit that is on the account to the loan. Meanwhile the loan balance is steadily accruing interest despite the fact that I submitted the final payment months ago. I have spoken to multiple agents, advance agents and supervisors and they have all been incapable of the simple task of applying the payment to the loan. The company also engages in a completely unethical call redirection scheme. Wait times are between 3 and 4 hours. After waiting on the phone for 4 hours, i reach someone and that person immediately redirects you to a new line with another 3-4 hour wait. This has been ongoing for months. Truly a nightmare to deal with. APPLY MY PAYMENT AND CLOSE MY ACCOUNT!
Business Response
Date: 05/22/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 05/26/2025
Complaint: 23362791

I have reviewed the business' response and am rejecting it because:

This is not really a response. No action has actually been taken. I am not willing to close out the case until the issue has been resolved. I have been promised call backs and emails for months and they have not occurred or the person took absolutely no action to resolve the issue after contacting me. Please contact me directly via the portal. I have been charged more interest since this case was opened, which should be reversed.

Sincerely,

**** ******
Business Response
Date: 05/27/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MOHELA states the following: "If you have an IDR application that has not been processed within 60 days and have an unpaid bill within 10 days of the due date, MOHELA will automatically place a processing forbearance as directed by Federal Student Aid to your account. No action is required by you." But this is not true. You HAVE to call them, and the wait times are excruciating. You get through to the first ****** and they send you to an 'advanced agent', where you will wait anywhere between 2-4 hours (not before reaching somebody, before hanging up because you have to drive, get your kids from school, etc.). I have once waited over 4 hours and reached no one. Today, I waited 2 hours and 36 minutes on an estimated wait time of 1 hour and some change. I had to hang up because I had to go get my child from school. I have already sent formal complaints to both MOHELA and *** regarding my student loans. MOHELA originally had me on a payment plan of about $20.36 a month, income-based.I recertified this plan on time and have documentation to prove this, yet they claimed I failed to recertify. I submitted my *** plan request on December 17, 2024. MOHELA failed to process it in a timely manner, and then on February 19, 2025, MOHELA notified me that my PAYE plan was expired due to them not receiving my recertification (the same recertification they notified me that they received back in December- documentation provided).They then switched me to a standard repayment plan of $954.93 a month. I had to resubmit another IDR application, and then call them repeatedly and send several messages to get in touch with anyone. Today, I received a notice stating that a payment of $914.21 will be due June 17. My processing forbearance, which I had to specifically call to get placed, and had to try for several weeks to get in touch with anyone to do so, ends on May 23, 2025. But they still have not notified me of my IDR status. That's over 5 months of waiting.
Business Response
Date: 05/22/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 06/04/2025
Complaint: 23362660

I have reviewed the business' response and am rejecting it because:
In the letter sent to me, MOHELA states the following: "In the interim, you remain responsible for the balance of your loans. You are currently repaying your loans under
the Pay As You Earn (PAYE) plan with a monthly payment amount of $954.93."
They have my most recent tax returns on file. My adjusted gross income is less than $50k annually. Guidelines from the Department of Education would suggest that even under a PAYE plan (which, by the way, I requested that I be processed under an IDR plan that would give me the lowest possible monthly payment, and this obviously IS NOT it), my payments should not exceed 8% of my monthly income. Do the math.
Also, I most recently requested to have my forbearance extended. MOHELA's failure to process my IDR application in a timely manner is not a reflection on my ability to pay my loans back. It is a reflection on the company's inability to complete basic clerical functions.
MOHELA also promises the following: Income Driven Repayment (IDR) Application Processing If you have an IDR application that has not been processed within 60 days and have an unpaid bill within 10 days of the due date, MOHELA will automatically place a processing forbearance as directed by Federal Student Aid to your account. No action is required by you."
MOHELA: I am directly addressing you here: When I receive correspondence back, I want you to directly address (1) why on earth my payment would be this high given my AGI, (2) why so many borrowers are having to call you and wait for hours to request a forbearance that you explicitly state will be automatically applied (as mentioned in the paragraph directly above). If NO ACTION is required by ME, then why exactly do I have to call repeatedly, with wait times of 4-6 hours, to get the forbearance extended? This is absolutely unacceptable.
Finally, putting borrowers in impossible situations, such as nearly $1000 payments per month when they make $50k or less, is NOT a good strategy for getting money back. In the interim, I am left wondering what will happen with all the public service loan forgiveness payments I could have been making that I have unfortunately missed due to your negligence.
You share the responsibility to uphold your word. Please honor that. In your response to me, you list dates of injunctions issued by the *************. But this has nothing to do with your promise to place people in a forbearance and then your subsequent failure to do so.
This is very simple, you uphold your promise to borrowers until the world straightens itself back out. And then borrowers will be able to live their lives and afford food while also paying back their loans.
So, what can we do here? You can place me back on a forbearance, as you promised, and I will await your processing of my IDR application.

Sincerely,

***** *******
Business Response
Date: 06/05/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report a significant servicing error involving my federal student loan account with **********************. Specifically, I have a single consolidated Direct Unsubsidized Loan disbursed on 11/23/2015, which MOHELA has inexplicably split into two separate entries:1-11 DL Consolidated Unsubsidized 1-12 DL Consolidated Unsubsidized Despite these both being part of the same Direct Consolidation Loan, with the same disbursement date and repayment plan (PAYE), they are being treated differently in a way that is financially harmful and procedurally incorrect:Loan 1-11 is in Administrative Forbearance (ends 07/31/2025), has an interest rate of *****%, and no recent interest ******************* 1-12, however, is in active repayment, is not in forbearance, has a *****% interest rate, and shows a recent interest capitalization of over $16,000 as of May 9, 2025, with no explanation provided.Both 1-11 and 1-12 are components of the same consolidated loan and therefore must share the same repayment status, interest rate, and capitalization treatment. It is not procedurally or legally appropriate for MOHELA to place one portion into forbearance and the other into repayment, nor to capitalize interest selectively on only one segment.This artificial separation of the loan has resulted in:Improper interest capitalization Increased principal and interest burden Loss of protections under forbearance for part of the loan Inconsistent treatment under the same repayment plan (PAYE)I request immediate corrective action:1.Reclassify 1-12 to match the administrative forbearance status of 1-11, effective retroactively.2.Reverse the interest capitalization of $16,157.76 on 1-12, as it was triggered solely by this servicing error.3.Ensure that both loans reflect identical status, interest treatment, and benefit eligibility, consistent with their origin as a single consolidated loan.
Business Response
Date: 05/22/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made 121 payments to my PSLF student loans. Mohela has not removed the bankruptcy hold from my account. Student loans were not included in the bankruptcy, and I have continued to make monthly payments. We have been contacting them for 2 years. Our attorney has sent them the letters and the forms that they requested to no avail .Without them removing the hold on my account, and counting all of the payments I have made, *** will not credit these payments to my PSLF total. I have made 121 payments while working for non-profits. I am still working full time as an RN at 70 years old. This is starting to effect my mental well being, and causing extreme stress.
Business Response
Date: 05/21/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These loans are in deferment all are ruining my credit in a time of hardship and health issues ! I was told the would correct and remove late tones but to date it has not been done! I have been misinformed a misled ! Please correct these revive Late times. As promised and out loans in deferment asap ! I have reported over and over address, etc.. they keep putting wrong info and causing me issues !
Business Response
Date: 05/21/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 21, 2024, I was notified that my student loans had been forgiven under the ************** Loan Forgiveness (PSLF) program. The official letter (attached) also stated that I was entitled to a refund of $6,685.80 due to overpayment.Subsequently, on January 22, 2025, I received another letter instructing me to contact Mohela to verify my address in order to receive the refund. I promptly did so. After a few weeks passed without receiving the check, I followed up with Mohela and was told that the refund process could take up to 90 business days and that I should reach out again if I didnt receive it by then.After waiting the full 90 business days and receiving no refund, I began calling Mohela multiple times. I experienced long hold times, unreturned call-back requests, and inconsistent information. Eventually, one representative agreed to escalate the issue. Two weeks later, still without the check, I contacted Mohela several more times. Finally, an agent informed me that the refund had been processed on April 29th, 2025, and sent to the Department of the Treasury for issuance.I then called the **************************, only to be told that they had not received any authorization from Mohela and advised me to follow up with them ******** has now been well beyond the 90-day timeframe, and I continue to receive conflicting updates from Mohela. This refund would provide much-needed relief during a difficult financial time, and it is deeply frustrating to face repeated delays and a lack of clear communication.From what Ive seen on social media, other loan servicers appear to be issuing refunds more reliably, while complaints about missing checks seem to be disproportionately coming from Mohela customers.
Business Response
Date: 05/21/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 05/22/2025
Complaint: 23355963

I have reviewed the business' response and am rejecting it because:

Sincerely,

******** *******
Business Response
Date: 05/22/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.

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MOHELA is NOT a BBB Accredited Business.