Business Profile

Loans

MOHELA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,034 total complaints in the last 3 years.
1,409 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am on **** and my recertification date was 11/01/2024. I sent in my recertification on 11/01/2024 for 01/2025. My recertification was moved to 01/2026 and later 01/2027. I got this notification on 11/17/2024. I called Mohela to cancel the recertification and they claimed they did both vocally and in two written messages. On 05/15/2025 my cancelled recertification was processed and my payment went up and I was placed on forbearance against my wishes. I also got a noticed today and my forbearance was canceled and I will continue to pay the old rate. None of this is reflected on my account and I am still in forbearance. This is genuinely confusing and unfair to me the borrower. I was also told on a call with Mohela today (05/16/2025) that this is indeed a mistake. The recertification needs to be canceled immediately, the forbearance removed, and I continue to pay my old rate until the new recertification date of 01/2027. I am contacting the BBB, CFPB, and My representative to get this fixed until Mohela complies. I will also call daily
Business Response
Date: 05/19/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 05/21/2025
Complaint: 23343093

I have reviewed the business' response and am rejecting it because I have been waiting on a response from them for over 5 days. I am still waiting to get a call back from a supervisor from a call on 05/16/2025.

Sincerely,

********* *********
Business Response
Date: 05/21/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mohela has delayed processing my PSLF applications, failed to reply to my messages , and has a phone system that is rigged so there is not a way to speak to a human. These delays have caused me (and others) to have missed critical forgiveness milestones and forced ongoing payments to be made even though the 120 payment agreement has been met. What they are doing is criminal
Business Response
Date: 05/19/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 05/20/2025
Complaint: 23343053

I have reviewed the business' response and am rejecting it because:

the number they provide doesnt give a method to actually speak to someone. This is a time sensitive quick question i have for them and they remain unreachable. Please have them provide the number to a direct line where a actual person works.
Also why do they not reply to my messages sent via chat??? Essentially they are ignoring all forms of communication and have established a method where customer concerns are not able to be addressed because they remain unreachable

Sincerely,

**** ****
Business Response
Date: 05/20/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had tremendous difficulty returning to loan repayment to achieve qualifying payments under the **** program. To leave the SAVE forbearance, I submitted an application in February 2025 for *** with a single tax filing status. I was immediately placed in a processing forbearance (**** qualifying), set to expire on 4/24/25. My *** application was approved in March ********************************* April 2025. In early April 2025, my account was incorrectly placed on an administrative "SAVE" forbearance again, apparently retroactive to the month of August 2024 and nullifying the promised processing forbearance months that were to count for ****. Additionally, my interest rate remained the same and was not changed to the expected 0% rate under these old terms. My interest has been accumulating since February 2025, which would be expected under a processing forbearance but not a generalized administrative forbearance.On 4/8/25, I spoke with an advanced agent ********** who reported that my account was incorrectly placed on this forbearance as my only IBR application was approved and not processing anymore. She reported that *** placed a retroactive administrative SAVE forbearance on my account since August 2024, negating the processing forbearance I was given for March 2025. She placed a request for forbearance removal and provided a 5 to 10 business day timeline for this to be addressed. On 4/15/25, a customer resolution specialist (******) escalated the request with a 5 to 7 business day timeline. On 4/25/25, a customer resolution specialist (******) escalated the request with a 5 to 7 business day timeline again. On 5/2/25, a customer resolution specialist (*******) put a note on my chart that I called and seeking return to repayment due to ****. On 5/8/25, a customer resolution specialist (****) escalated the request with a 5 to 7 business day timeline for the 3rd time. All agents have been pleasant. Today, I remain in forbearance with interest accumulating.
Business Response
Date: 05/16/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 05/20/2025
With my proposed resolutions thus far, I have seen changes on the website and I'm majorly satisfied as my account is now planned to end forbearance today (5/20/25), my interest was fixed, and I finally have a bill due on 6/19/2025 (which I am so ready and happy to pay). I have not yet received written or verbal correspondence, so I am writing to seek clarity on two related issues before closing out the concern:
1. I am unsure if and for what months I will receive PSLF credit for the up to 60-day processing forbearance.
2. My account now shows that my IBR plan "ends 01/19/2026" - meaning I will need to recertify for the payment in February 2026. Upon my initial *** approval in March 2025, it was set to "ends 03/19/2026." Ideally it would return to 03/19/2026, though if not, I'm just hoping for clarity on this change please.
Thank you sincerely for your time.
Customer Answer
Date: 05/21/2025
Thank you for your patience and understanding.
1. As of this morning, my previous concern where the *** plan ended in January ***************************************** March 2026 as previously expected [RESOLVED].
2. My loans are showing that a payment will be due on 6/19/25, though my current loan status presently shows "Loan Status Awaiting Form Administrative Forbearance-Ends 05/20/2025." I'm hopeful that this is simply a technical holdover, though, if it stays, it indicates I still may be in forbearance - a major part of my complaint/concern.
3. I still hope to seek clarity on the months that will count for processing forbearance.
Your time and assistance are greatly appreciated. Thank you for working with me in solving this issue.
Customer Answer
Date: 05/22/2025
Good morning. Thank you as always for your help in this matter.
As of this morning, my account officially shows in "Repayment" - a MAJOR part of my initial complaint. As of yet, I have not received any verbal or written correspondence, though I am majorly satisfied with the response thus far.
One remaining item is learning about any processing forbearance months that I can expect to qualify towards PSLF. I will stay vigilant regarding any news or correspondence in the next few days.
Thank you again for your time and assistance in this matter which has been so troubling.
Customer Answer
Date: 05/24/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am largely satisfied with this resolution. I will work with the servicer to address the one item that was not overtly resolved or communicated in this timeframe (credit for processing forbearance months). Thank you.
Initial Complaint
Date:05/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/15 the *** loan repayment program paid Mohela $12,500 which was incorrectly applied to a loan already paid in full. Mohela did not adjust the payment to an unpaid loan or refund the money. Their advance department has a minimum call wait time of 3 hours. Meanwhile, my interest is accumulating while trying to get into contact with mohela for months!
Business Response
Date: 05/16/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 05/19/2025
Complaint: 23338508

I have reviewed the business' response and am rejecting it because: Mohela has not addressed the complaint.Instead, I received a message via my portal that I have called to address the issue and not further correspondence was made (see message attached). This is untrue. Mohela has made no attempt to address the issue. They received a payment of $12,500 back in 1/15/25 and have not refunded my amount nor used the payment to apply to another unpaid loan. Meanwhile, they are still collecting interest on loans that would have been paid out. It has been over four months and they have not resolved this issue, and they have kept my payment. This is fraud. Please reach me via email ****************** or phone ************* immediately to resolve this issue.

Sincerely,
******** ******

Sincerely,

******** ******
Business Response
Date: 05/20/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The department of education is informing me today that the month of april of 25 was reported as an ineligible month. When I spoke with moehla they informed me all of my current months since march 25 moving forward would be counting as a qualifying payment month. The department of education told me today that all my payments moving forward are not counting because I am in forbearance. I applied to the income driven paye program in march and the status of my loan repayment shows that I am currently on the paye plan. Moehla should be reporting my months as a qualifying payment now until my repayment starts again in august.
Business Response
Date: 05/16/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 06/02/2025
To date, I have not received any contact from the business as promised in their response.
Business Response
Date: 06/02/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 06/03/2025
Complaint: 23338007

I have reviewed the business' response and am rejecting it because: its been more than 5 business days and I have not been contacted yet. When is moehla going to contact me?

Sincerely,

****** ******
Business Response
Date: 06/03/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I qualified for ************** Loan Forgiveness (****), with disbursement credited on 4/4/2024. However, MOHELA did not reflect this on my account until 1/28/2025. During that period, I was told I did not qualify and was required to continue paymentsstarting with an ACH withdrawal on 5/7/2024, followed by $100 bi-weekly payments beginning 9/20/2024.On 12/11/2024, I discovered that only $55.45 of my $100 payment on 11/15/2024 had been credited. I provided bank documentation confirming the full payment, and was assured it would be resolved. As of 1/28/2025, my account finally reflected the **** discharge, but the $100 discrepancy remained unresolved.MOHELA initially claimed the Department of Education needed to authorize a refund of $1,029.12 (excluding the uncredited $100). I later learned from the Department of Education that this was incorrect and MOHELA is responsible for issuing the refund.Further issues arose when $55.45 was removed from my payment history, and as of 4/24/2025, payments from 1/10/2025 and 1/24/2025 also no longer appeartotaling $300 unaccounted for. Despite numerous calls and follow-ups, MOHELA has failed to correct these discrepancies. I was told on 4/24/2025 that a new investigation would take 10 business days, but no process or outcome was explained.I have also contacted the **********************, who confirmed they have no involvement with MOHELA and directed me to the Department of Education.On 4/26/2025 I have send a **** certified return receipt letter which was receive by MOHELA on 5/9/2025. As of today MOHELA has not responded.I would appreciate your assistance with this issue since I dont know what else I can do to facilitate a full refund of my money that I overpaid which is a total of $1129.12. I have documentation that I did pay these amounts.
Business Response
Date: 05/16/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Customer Answer
Date: 05/22/2025
Complaint: 23335433

I have reviewed the business' response and am rejecting it because: While there was a supposedly a check issued to me for the amount of $829.12, which I have not yet received, there is still an outstanding balance of $300 of payments that "disappeared" in the accounting world of MOHELA. I have contacted the company again, however they could not give me an eta when this issue would be resolved. I was told to call back on July 2, 2025 to see if they found the rest of my money.

Sincerely,

****** ******
Business Response
Date: 05/27/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am liable for this debt with MOHELA, I do not have a contract with MOHELA, they did not provide me with the original contract as requested.
Business Response
Date: 05/16/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have uploaded documents that require a Mohela agent to fill out regarding a government qualifying loan repayment plan that has a deadline attached. I've called three times and transferred to an advanced agent, put on hold for several hours, and disconnected. These documents are time sensitive. I need to speak directly to an agent who can prepare the documents and return to me within 14 days.
Business Response
Date: 05/16/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of December 2024, my student loans with Mohela have been discharged, and I have a zero balance. Both Mohela's website and the student aid website have listed the zero balance/paid in full. However, Mohela has not accurately reported this information to the ************************* (any of them), and the accounts still show I have a 40k balance. I am trying to buy a home, and this is a major problem. As of the time of me writing this, I have been on hold for nearly 2 hours waiting to speak with a representative. This is unacceptable and in no way helps people have confidence in the accuracy and capabilities of this horrid company.
Business Response
Date: 05/16/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.
Initial Complaint
Date:05/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am owed a refund from mohela in excess of 2800 from overpayment of loans that were forgiven on 11/3 through public service loan forgiveness. This refund was reportedly issued on 11/9 but has not been received via the US treasury by check or direct deposit. I was told that it would take 90 business days for the refund to be received but this timeline has passed. I am owed this money and would like to receive it ASAP.
Business Response
Date: 05/16/2025
MOHELA has received this customers inquiry. Please be advised that ********************** will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

A Note to Our Customer: ********************** will respond to your concerns directly by sending the letter through your online portal or to the mailing address on file within 5 business days. We appreciate your patience as we research your account.

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MOHELA is NOT a BBB Accredited Business.