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Business Profile

Loans

MOHELA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

This profile includes complaints for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MOHELA has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MOHELA

      633 Spirit Dr Chesterfield, MO 63005-1243

    • MOHELA

      PO Box 105347 Atlanta, GA 30348-5347

    • MOHELA

      PO Box 91388 Raleigh, NC 27675-1388

    • MOHELA

      PO Box 90639 Raleigh, NC 27675-0639

    • MOHELA

      PO Box 105540 Atlanta, GA 30348-5540

    Customer Complaints Summary

    • 4,080 total complaints in the last 3 years.
    • 1,379 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: ********



      I am rejecting this response because: I have not been helped. I am sick to death of trying to reach out to them. Horrible! Annoyed! Irritated! 







      Sincerely,



      ***** *******

      Business Response

      Date: 10/31/2023

      MOHELA has received this customer’s inquiry. Please be advised that
      MOHELA will send a written response to, and/or will speak directly with, the
      customer addressing the issues raised in their complaint. Financial privacy
      laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

      Business Response

      Date: 11/07/2023

      MOHELA has received this customer’s inquiry. Please be
      advised that MOHELA will send a written response to, and/or will speak directly
      with, the customer addressing the issues raised in their complaint. Financial
      privacy laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

      Customer Answer

      Date: 11/08/2023

      Complaint: ********



      I am rejecting this response because: you don’t fix it. Update my deferment. I am unemployed. I still see I owe money. How many times do I need to tell you this. It says on my account I was approved for deferment. Over this. So annoyed. 







      Sincerely,



      ***** *******

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      I need to have Mohela remove my balance that has been paid from my credit report. They’re not responding and I don’t know where else to go. My student loan balance was paid off in August and it still remains on my credit report, which affects any loan/interest rate I may be seeking. I paid off 163,000 through debt forgiveness by the Biden Administration and I need it removed and it’s been almost 3 months now.

      Thank you for any help!

      Deborah Gupta

      Business Response

      Date: 01/02/2024

      MOHELA has received this
      customer’s inquiry. Please be advised that MOHELA will send a written response
      to, and/or will speak directly with, the customer addressing the issues raised
      in their complaint. Financial privacy
      laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

    • Initial Complaint

      Date:10/27/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Here is the requested form.

      Business Response

      Date: 10/30/2023

      MOHELA has received this customers inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

      Customer Answer

      Date: 11/05/2023

      Complaint: 20791100

      I am rejecting this response because:

      MOHELA has yet to contact me.

      Furthermore, all it has to do is simply switch the status of my loan. This doesn't even require contacting me for information as the issue is layed out in the initial complaint.

      Nevertheless, if MOHELA stated on November 1st that they will contact me, the prudent assumption is within the next couple days, not the next business week or beyond. Here we are starting a new week. 


      Sincerely,

      *********************

      Business Response

      Date: 11/07/2023

      MOHELA has received this customers inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

      Customer Answer

      Date: 11/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************nth which I was OK with. I was told to check back after 10/17/23 and they would forbear my payments until November. As of today, I have yet to see a change in processing on 10/27/23. They have also been unable to process my PSLF application submitted on 9/14/23. I am worried as I cannot afford to make they $473 payments in addition to my private loans and COL. I am looking to have these applications processed in their system.

      Business Response

      Date: 01/02/2024

      MOHELA has received this customers inquiry. Please be advised that MOHELA will send a written response to, and/or will speak directly with, the customer addressing the issues raised in their complaint. Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint against MOHELA on 9/7/23 because they took my student loans off of the income driven plan (PAYE) that had a monthly payment of $277 and they placed me on LEVEL payment plan with a $4261.84 monthly payment. MOHELA's response to my complaint was to put some of my loans into administrative forebearance while they looked into the matter. The problem is they only put 4 of my 8 loans into forebearance and left the other ones in repayment. No one has had to recertify their income during the payment pause and no one is required to recertify until March 2024 at the earliest. I finally called MOHELA and waited for 2 hours on hold. They told me I had to recertify which was possible over the phone. I provided income information and personal details over the phone but then received a notice denying my application for SAVE. There website clearly states they are able to accept self reported income and they assured me that my application would be approved and quoted me a payment of approx $400 per month on SAVE. I now have a huge payment for my loans and am unable to get back into contact with MOHELA to try and solve this issue.

      Business Response

      Date: 12/28/2023

      MOHELA has received this
      customer’s inquiry. Please be advised that MOHELA will send a written response
      to, and/or will speak directly with, the customer addressing the issues raised
      in their complaint. Financial privacy
      laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

    • Initial Complaint

      Date:10/26/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Hello, 

      Do I submit the requested "authorization for release" form to your through this response link? Should I send the form somewhere else?

      Thanks.

      school deferment request processed.

      Customer Answer

      Date: 11/01/2023

      Hi, 

      The company, MOHELA, has completed the requested for in-school deferment for this semester. This complaint can now be closed.

      Thank you, 

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: ********



      I am rejecting this response because: I have not gotten an explanation as to why I was assured by the representative from MOHELA the $627.26 auto debit would be taken out on 10/20/23 instead I had to call back several days later when I found out my account was in delinquent status and had to manually pay the remainder to get out of delinquency. 







      Sincerely,



      *** ***

      Business Response

      Date: 10/27/2023

      MOHELA has received this customer’s inquiry. Please be advised that
      MOHELA will send a written response to, and/or will speak directly with, the
      customer addressing the issues raised in their complaint. Financial privacy
      laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

      Business Response

      Date: 11/06/2023

      MOHELA has received this customer’s inquiry. Please be
      advised that MOHELA will send a written response to, and/or will speak directly
      with, the customer addressing the issues raised in their complaint. Financial
      privacy laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Hello,

      Thank you for the effort that BBB is making.

      I have not received anything or any call from Mohela according to their message which says/said Mohela will reach out to consumer.

      At this time I dont have any attachment other than my Mohela application payments screenshots which I have already submitted.

      Thank you again,

      **** ****

      Business Response

      Date: 12/28/2023

      MOHELA has received this
      customer’s inquiry. Please be advised that MOHELA will send a written response
      to, and/or will speak directly with, the customer addressing the issues raised
      in their complaint. Financial privacy
      laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

      Business Response

      Date: 01/02/2024

      MOHELA has received this
      customer’s inquiry. Please be advised that MOHELA will send a written response
      to, and/or will speak directly with, the customer addressing the issues raised
      in their complaint. Financial privacy
      laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MOHELA Third party Authorizationd MOHELA wait a year to alert us to this fact? I am well aware of the thousands and thousands of complaints against MOHELA but they have yet to address my situation in a satisfactory manner and I have no other resources but to continue to file complaints. I cannot get ahold of MOHELA without waiting on hold for 5-10 hours. To my knowledge they have yet to make any kind of public statement about the system issues that they are dealing with.

      Business Response

      Date: 10/27/2023

      MOHELA has received this customer’s inquiry. Please be advised that
      MOHELA will send a written response to, and/or will speak directly with, the
      customer addressing the issues raised in their complaint. Financial privacy
      laws prevent MOHELA from providing your office with borrower-specific
      information, or any specific information regarding MOHELA's response to the
      complainant. If, however, your office receives further communication from the
      complainant regarding this matter, please do not hesitate to contact MOHELA
      directly.

    MOHELA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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