Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken to both *** and ********* who promise phone calls from my board but I have received zero. I have received zero correspondence. Now *** does not reply to emails.

  

  Business Response

  Date: 05/29/2025

  CMA staff has been in communication with ********* ***** by phone on 05/28/2025.  CMA cannot be held responsible for the failure of the Board of Directors to respond to Ms. ***** directly.   

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with my sink overflowing due to ground water coming up from the pipes, this issue was first report to **** **** at CMA on 9/13/2023. At this time I was told explicitly that if the plumber found the damage was caused by me putting items in my sink that I would be responsible for the bill. The plumber came out and told me it was caused by the units above me putting things in the drain and their was nothing that could be done on my end to resolve it. I gave this information to **** and asked her to follow up with the home owners above me to change their habits. **** never responded to me with an update. On 7/26/24 this issue occurred again, plumber returned and once again I was told it was caused by owners above me putting items in the sink. I asked **** if she had followed up with the home owners and her response was she would bring my concerns to the board, again failing to answer my question. I emailed her again 3/18, 3/21, 3/31, 4/9 to no response. I called her and left messages with her and her manager and still no response. I have requested they involve the home owner above causing the issue to get a resolution and they will not even respond to me. So I need help getting them to actually contact me and follow up on resolving this issue.

  

  Business Response

  Date: 04/24/2025

  *** ***** has been in communication with our staff and has been repeatedly advised that the Board of Directors are the decision makers for his Association, not Community Managers Associates, Inc.  *** ***** has previously reported that his sink experienced a backup and has been advised that this is an owner responsibility item.  The Board of Directors was also informed each time he contacted Community Managers Associates, Inc.  *** ***** who owners the property in question should contact a plumber should he experience any further issue with his sink.  Should a plumber determine that the blockage is not in his plumbing line but in the main common plumbing stack, then he may submit the plumber's report and invoice to the Community Managers Associates, ********** so that we may forward the document to the Board of Directors for next steps.   

  Customer Answer

  Date: 04/25/2025

  Complaint: 23183197
  
  I have reviewed the business' response and am rejecting it because:  I have requested call backs from both **** **** and **** *** 5+ times in the past month, neither has called me back.  They emailed me a generic response that didn't address the issue and I responded asking for a call again.  They also threatened not to respond to me due to harassing them with calls/emails instead of just responding to my request, when they call me with an actual response I will stop following up.
  
  
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/28/2025

  Mr. ***** continues to be advised that the Board of Directors are the decision makers for his Association, not Community Managers Associates, *** "CMA".  Due to Mr. ***** abusive behavior, he has been advised that all communication with him will be written communication only.  The responses to Mr. ***** have not been generic as he has alleged.  Rather, the messages sent advise how he may obtain a direct response from the Board of Directors regarding this matter.  **************** sink and lateral plumbing line is a homeowner responsibility item; CMA considers this matter closed.  

   

  Customer Answer

  Date: 04/29/2025

  Complaint: 23183197
  
  I have reviewed the business' response and am rejecting it because: They didn't share the information with the board that the owner above me is directly responsible for this issue.  The *** is responsible to manage communication because the issue is part of a shared building system.  They also lied about previous attempts to contact me, when I requested confirmation of times they ignored my request.  I also never had a chance to speak to the manager to share the fact that **** **** used abusive language with me and flat out ignored my request for updates.  They refused to ever call and speak to me, and when I finally reached **** after months of calling she hung the phone up on me mid conversation.  If they had simply responded to me initially this complaint never would of happened.  So I am still requesting somebody actually call me so I can speak to a manger about how I was treated unfairly and so I can actually share my input on resolution of this issue to forward to the board since I am unable to attend the meetings in person due to work.
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter of a violation and I responded and left a message on phone number ending 0025. No one returned my call. I received another letter stating that $50 would be applied to my account. I texted the young lady that I needed to speak to someone to resolve this issue. Another homeowner said they did not receive a letter according to him of the same violation that I have been told about. I stated in the email that I spoke to him personally and he said he did not receive a letter.
  
  I'm emailed the person stated on the second letter I received about the $50 be removed and no call from anyone about it. I have not received a call about the subdivision I live in. I received another letter on July 10 saying there is an unpaid balance of $50 and I needed to notify them about this in writing in 30 days or additional late fees will be applied. There is no signature on these letters. On the letter from July 10, there is no contact person on the letter. I indicated that I wanted this $50 charge to be removed. No one is calling or contacting me about this.
  
  I would like the $50 removed from my account.

  

  Business Response

  Date: 07/20/2023

   

  Dear Ms. ******,

  I have researched your account and spoken with the Board of Directors of your Homeowners' Association regarding the fine in question.  *** does not have the authority to apply or remove fines from your account. Only the Board has this authority.  The open trailer in your driveway is a violation of the Indentures of Trust and Restrictions for the association. 

  PARKING - Article WI, paragraph 9:

  No buses, trucks (other than vans and pickup trucks not exceeding one ton or commercial vehicles as hereinafter defined), boats, motorcycles, recreational vehicles, campers, house trailers, boat trailers, or trailers of any other description shall be permitted to be parked or stored in the subdivision unless parked or stored in an enclosed garage.  No abandoned cars, motorcycles, jeeps, trucks or other motor vehicles of any kind whatsoever that are unable to move on their own may be stored or permitted to remain in the subdivision unless parked or stored in an enclosed garage.

  This issue has existed for well over a year. You have received more than one communication requesting the removal of the trailer, but no action was taken. As a final attempt at removal, the Board has now levied a fine to encourage your compliance. The fines will continue until the trailer is removed.

  *** does not have the authority to apply or remove fines from your account. Only the Board has this authority.  Should you wish to contact the Board or dispute the fine, please submit a letter.

   

  Customer Answer

  Date: 07/26/2023

  Complaint: 20345598
  
  
  
  I am rejecting this response because:
  
  No one has personally spoken to me. The company went with hearsay. The individuals who cuts the yards in the subdivision and live in the neighborhood has his trailer parked in the driveway and street. Is this a racial issue due to the fact I’m black and he is white and also cuts a numerous neighbors lawns. The letter came from *** in Missouri. I received a letter with notification, I request to speak with someone, no one spoken with me nor have the decency to return my call. The trailer has been moved from the driveway. I received another letter stating a fine . Still no response from *** spokesperson or the Board (HOA). I’m requesting the fine to be removed. I would like someone from the board to call me. If it’s not too much of a problem. Thank you 

  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying HOA member and ask for a copy of my HOA rule book and an additional copy of the contact information to my HOA board members via email from ****** ****** Community Manager for A***** ****** ***** ********** ** *****. Since I am a member of this community and she/ this company works for my community I think that this is a request that should have been addressed on April 27th when it was first asked for however to date my request has gone unanswered and it is becoming apparent that ****** does not want me to have the contact information / copy of the HOA rule book that I have requested on numerous occasions now. ****** answers the question that she fills important to her to give answers to it seems and has not provide me with the information that my community pays her and her company to manage for this community within our yearly HOA dues. This information is public information for my community and she answers to the board members that she is not allowing it seems me to communicate with as a HOA member in addition she has not provided me with an update or copy of the HOA rule book that my dues pay her to enforce every year and apparently she is refusing to up hold!
  I have attached one of my last attempts to obtain the requested information for your review

  

  Business Response

  Date: 06/16/2023

   

  To the BBB, I apologize for my late response; I have been ill for the past 5 weeks. 

   

  The Community Manager's spouse suffered a heart attack and subsequently passed during this time period.  She did her best to attend to her duties and send the complainant access to the community portal.  All Community information requested is placed on the portal for the owners' information (also a option to contact the Board). The manager apologized for the lapse in her communitications due to the death of her spouse. This was an unusual circumstance, and we are sorry that we couldn't not accommodate this owner in a more timely fashion. 

  Thank you.

   

  Customer Answer

  Date: 06/17/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  ******* sent me and email regarding this complaint weeks ago with photo snap/ shots of a web portal however she has never provided access to this website so it did not amount to a hill of beans. I do understand that if she lost a loved one that is a sad case but this company is being paid to provide a service for the community members and from this response they are being paid and no one is at the wheel which should be theift in my book breach of contract etc.. I am sure the board which was part of my original request to communicate with does not know this company is sleep at the wheel and being paid. As a paid member of this community I surely do not approve of this lack attention to provide the needed resource to provide the services they have been contacted and being paid to perform! And todate as a paid community member. I still don't have what I requested which I pay for like other members for this company to provide. If  they can not provide the community services they are contracted to do maybe they should tell the community members we need to move in a new direction especially seeing how the builder is breaking ground on a new subdivision across the street from this one! This is really not an acceptable excuse to me this is not a free service and no company gives employees 5 weeks off without a fill in person to cover! 
  
  
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 06/23/2023

   

   

  Dear ****,

  
  My communication to you may have been unclear.  I was out of the office with illness, not ******. This is why I apologized for my tardy response to your concern.

  May 24th at 2:59p.m., ****** sent you a portal access letter that included instructions and your temporary name and password for access. All of the community information is found on the portal.  The Board created the portal for owners to have easy access to their documents and other community information.

  ****** contacted the Board on your behalf but cannot force a response. ****, if there is something else that we can do for you, please let me know. 

  Best Regards,
  *** ********* **** ******** **** ***
  

  Customer Answer

  Date: 06/26/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  I am not sure why this is still not resolved I asked ******* for the contact information that was sent out when these board members were elected to all community members. ******* trying to be funny or helpful sent the information for me she claimed I can't see it but since nothing has been done I can not believe that the community members just did not responded. I can believe that if the staff levels are as discussed earlier this low the information was never passed to anyone other than Jessica.  If this is the case I am unclear why we have an HOA still after 8 years. However the Information that was mentioned reguarding access to a website that I never received and still can not access does not do much for me not being able to access a private website still. Whether one person or all the people in this office are sick, have issues or whatever the fact of the matter is I and other  community members pay this company to perform a service and obviously your not providing.  There has never been any communication about a website requiring password access sent to my home, I asked my neighbor if they knew or had access to this community website and they did not know it existed as I did not. So the communication and the service level that this company should be providing is serverly lacking. 
  
  
  
  
  
  Sincerely,
  
  
  
  **** *******

  Customer Answer

  Date: 06/29/2023

  I have not received any type of resolution to this matter the business is claiming low staff levels but they did not or have not returned Amy part of my HOA dues for this year and they still have not provided any of the information on access to this supposed community website that they hold all the access to for retrieving information from or contacting the community board. 

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business complaint concerns the management company for the Renmore Condominium Association, and I am a Board Member. More than 1 yr ago, the roof leaked, causing brown (guests call them "shit" ) stains in 12 places on both ceilings in my 2-story condo. This management company is charged with repainting them correctly, but it has not done any painting at all. Around 6 months ago, they sent out a man to look at them and verify the stains, which he did. Since then I have not heard from them in any way. This problem has been brought up in a couple of members Board meetings and the management company ignores its duty. I have live in 2 condo complexes and was a consultant for 2 other condo complexes - nothing like this has happened at my 25 years of association with condos. Community Management Associates must paint my ceiling in the next 2 weeks.

  

  Business Response

  Date: 06/16/2023

  egretfully, we are unable to assist this owner as we no longer manage this community and are not their legal agent. I would recommend that you speak with your community manager to assist you with a solution. 

  Thank you.

   

   

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof has been leaking at ***** ***** ************ for over two years. I have sent numerous emails in 2021 and 2022 to CMA regarding our roof leaks.
  3/2/21 - Emailed CMA notifying them of the roof leak. Roofer inspected roof and said he would advise CMA that it needs to be replaced.
  2/9/22 - Emailed CMA notifying them of another roof leak. CMA said they would send out a roofer.
  3/2/22 - Emailed CMA that I haven't heard from them or a roofer.
  3/10/22 - CMA said they would send out a roofer.
  Roofer said he would again advise CMA that it needs to be replaced.
  7/26/22 - Emailed CMA notifying them of another roof leak. This one leaking through my light fixture.
  8/1/2/22 - Emailed CMA notifying them that I haven't heard back from them or any roofer.
  8/2/22 - Roofer was here to take pictures.
  I spoke to a member of the Board and she said they couldn't get a loan due to high interest rates and it would have to be repaired.
  8/8/22 - Emailed CMA asking for the date scheduled for repairs. They told me roofers where here on 8/3 and 8/5.
  8/8/22 - Emailed roofer asking if they did repairs on 8/5 and he said no, they were here to inspect another roof and we are scheduled for repairs at the end of the week.
  8/11/22 - CMA emailed all homeowners asking to forward all roof issues.
  8/12/22 - Roofer never showed up to repair my roof.
  8/19/22 - Emailed roofer asking when we're now scheduled for repairs and haven't received a response.
  8/19/22 - Emailed CMA asking when we're now scheduled for repairs and they replied that they can't provide a scheduled date.

  

  Business Response

  Date: 09/13/2022

  Dear *** *******,Your Board of Directors and managing agent recognize that you have experienced roof leaksduring the past 1 ½years.Too often, due to storms throughout our area, roofers are not immediately available to perform repairs. We know that your community and many others have to wait in line for their services. They can’t always tell us when they can be on the property,and this can be truly challenging. We apologize that this happens.The Board has every intention of fully replacing all of your communities’ roofs. They are currently reviewing financing and other options for this large and expensive project. The Association will meet in November, discuss these options with the community,and begin to put a plan in place. (You will receive notice by mail of this meeting.) Until this time, should you experience a roof issue, please contact us, and a work order for repairs will be issued immediately. Thank you for bringing this circumstance to our attention. Your Board of Directors is working to resolve these issues.Sincerely,

   

  Customer Answer

  Date: 09/14/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: I can not wait until next year for the roof to be replaced. I have to continually do inside repairs and paint at my expense. CMA should have funds in reserve for this type of maintenance.
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******