Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Middle of June, we started the process to purchase our new home located in Pennsylvania when it comes close to the settlement date for the sale of the home. It was put off for another week to another week. As first time home buyer, it isn't shouldn't be large deposit down for the closing cost of $5,000.00, closing cost already been paid.
  
  I want to move into our new home within next 10 days and stop dragging their feet.

  Business Response

  Date: 09/22/2023

  To Whom It May
  Concern:
  
  This letter responds
  to the complaint filed by ****** ****** against Neighbors Bank.
  
  Neighbors Bank management is familiar with the consumer’s
  complaint and regrets being unable to meet their financing expectations. A
  review of the correspondence confirmed the loan team maintained regular contact
  with the consumer, provided detailed explanations of the items needed to
  proceed on numerous occasions via phone and email, and offered to setup
  conference calls with third parties to help obtain the necessary documentation.
  The consumers were unable or unwilling to provide the requested information and
  declined the offers for additional assistance from the loan team to help them
  complete the outstanding items. The consumers continued to make demands to
  close despite the loan team’s best efforts to assist and inform the consumer of
  the remaining items. The consumer stopped corresponding with Neighbors Bank
  after requesting that documentation be transferred to another bank, and due to
  the lack of required documentation the file is no longer active.
  
  Neighbors Bank management remains available to answer any
  additional questions or concerns and can be reached directly at ************ * ****.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I intended to submit my application through the government program for a USDA loan however I was mislead by applying on a website ************* that funneled my information to this bank. I was under the impression that this was through ************** Their marketing is deceptive which caused me to have a credit inquiry from a company I did not want.

  Business Response

  Date: 08/17/2023

  Neighbors Bank’s management team contacted the consumer to
  address the complaint directly, and we appreciate her time and valuable
  feedback. Our research shows the consumer completed a loan application through
  our website, establishing permissible purpose under the Fair Credit Report Act,
  and in accordance with internal policy, the consumer was additionally asked for
  and provided authorization to complete the credit inquiry electronically. The
  website application process includes disclaimers that Neighbors Bank is not
  affiliated with or endorsed by the U.S. Department of Agriculture or any
  government agency. Neighbors Bank management remains available to assist the
  consumer or provide financing in the future by contacting us directly at
  *************

• Initial Complaint

  Date:11/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning in July 2022, I applied for a mortgage with Neighbors Bank. I answered all of the questions on the application truthfully, including the disclosure of a short sale in December of 2020. After providing all of the necessary documentation and having my credit report pulled twice, I was given a pre-approval for a loan. With this pre-approval in hand, I shopped for a home and in November 2022 I placed a home under contract, leaving a due diligence deposit as well as ******* money. I also paid for a home inspection and had a plumber check the sewer line. I also paid money for an appraisal, which may or may not have occurred before being denied a loan. This loan should not have been pre-approved according to their criteria, and as such I could have avoided putting out over $7500 to purchase a home.

  Business Response

  Date: 12/14/2022

  This letter responds to the complaint filed by *********************** against Neighbors Bank.

  Neighbors Bank's management team investigated the concern regarding loan denial after preapproval.  As a result of this investigation, Neighbors Bank has reimbursed ************ for legitimate expenses incurred due to this denial.  We believe this has resolved the consumer's complaint.

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Neighbors Bank did everything I had hoped they would do to resolve this issue, and ************** was very understanding and helpful during this process. 
  
  Sincerely,
  
  ***********************