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Business Profile

Car Wash

Club Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for Club Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Club Car Wash has 65 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 73 Customer Reviews

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    Review Details

    • Steve M

      Date: 06/01/2024

      Their workers sprayed the bug wash chemical on my hot hood/roof and didn't wash it off in a timely manner which caused damage to the clear coat. The manager at the location admitted it's been a problem but the claims department denies being responsible. Their claim is it was already like that. As I was making my complaint, there was another person with the same issue. I have a pics and video from my security system (date & time stamped) showing a shiny hood prior to running thru this car wash. So their common pre-existing condition excuse wont work this time. I plan to take legal action and will update this review.

      Club Car Wash

      Date: 06/03/2024

      Thank you for reaching out. I apologize you are less than satisfied with your claim determination. Please know we take all concerns very seriously, thoroughly investigating each concern. We provided the reasons behind the determination, one of which being a pre-existing paint condition. Should you have additional questions, don't hesitate to reach out to our office.

    • Danny W

      Date: 04/29/2024

      Club Car wash damaged my vehicle and refused responsibility. They have caused lots of vehicle damage and refuse all responsibility. If you value your vehicle, do not use Club Car wash.

      Club Car Wash

      Date: 04/30/2024

      Thank you for reaching out. I apologize you are less than satisfied with the claim determination. Please know we take all concerns very seriously, thoroughly investigating each concern. Unfortunately, Club Car Wash can't assist with pre-existing paint conditions or vehicles well outside of our age range listed on our disclaimer.

    • Brian H

      Date: 04/16/2024

      I bought a membership for $44. Car was damaged first time through. Manager on duty took photos and filed a claim. I filed another claim after a week. Still no response. Finally I called and talked to several people, got the typical run around. Finally after two weeks I was offered a $25 gift card instead of a refund and was told the machine was not at fault for the damages to my car.

      Club Car Wash

      Date: 04/17/2024

      Thank you for reaching out. I apologize you are less than satisfied with the determination of your claim. Please know we take all concerns very seriously, thoroughly investigating each concern. The markings being claimed are inconsistent with the wash and equipment furthermore, the claim was filed 10 days after your visit. We do have posted signage that states all concerns should be reported within a 24 hours period for proper review. I would be happy to further discuss should you wish to reach out to our office.

    • Kathy B

      Date: 03/11/2024

      I received a text for unlimited MVP washes for $10 for three months. The text specifically said, can be used at your nearest Club Car Wash. I drove up to do this and was told, they can't offer me this special. But they could offer me a special that was double that price!!! Don't trust this business. Bad marketing. Bad communication. I emailed them and they responded with a generic email that had NOTHING to do with what I emailed them about.

      Club Car Wash

      Date: 03/12/2024

      I apologize for any inconvenience. Please reach out to our corporate office at ************ and ask for a member of our management team so we can further review. We value our customers and the services we provide and thank you for giving us the opportunity to provide resolution.

    • Cindy P

      Date: 10/12/2023

      Advertised price of Rookie wash is $20. However, that is solely based on how you sign up, online vs. at the location. If you contact business by phone or in person you pay $21 for Rookie wash as you pay ** tax. So I pay $20 per month and my husband pays $21 for same wash only due to how we signed up. Not stated anywhere, bait and switch and according to customer service, unable to make correction to this amount charged. This is so wrong. Buyer beware of deceptive charging practice.***************************

      Club Car Wash

      Date: 03/12/2024

      I apologize for any inconvenience and would be happy to look further into this for you. Please feel free to reach out to our office and ask for a member of our management team to further discuss. We value our customers as well as the services we provide and thank you for the opportunity to review further.

    • Robert B.

      Date: 09/26/2023

      Club Car Wash offers Monthly car wash plans for a set price for unlimited washes. It seem like a good deal so I paid for a plan. I had the plan for about 2 months and realize that I had only had got my car washed once. Seeing that this would not be a good plan for me I went to the business and told the cashier that I wanted to cancel and the young lady told me that I my plan was cancel. I was under the impression that my plan was cancel and that everything was good until the 1st of next month. As I was doing my bills I saw on my credit card that a new charge from "Club Car Wash" had posted. Surprised I went back to Club Car Wash to complain and they told me that it was cancel, but did not know why I was charged again and gave me a number to the main office. So I called to ask why I would be charged again for a plan I had cancel last month. The young lady that I was talking to told me that they did not see my plan as cancel. That did not make sense to me that there was a conflict between the store and the office. I told her that regardless of the conflict between their computer systems and bookkeeping that I was wanting to a refund for the new charge and wanted to cancel. The information the she told me that was that she could go ahead and cancel me, but could not give me a refund. I ask why she could not give me a refund and ask if I had a receipt showing me canceling. I did not keep it so no I did not. I still did not understands why since the store was showing that I can cancel and it was only 3 days past the 1st of the month. The Young lady was still telling me that she could not so I ask for a manager and she refused to get a manager for me and was very rude thru the whole process. Seeing that I was not going to get a refund and was concern about "Club Car Wash" charging me again I called my credit card company and told them the story and they took care of my charged and removed it and put in a dispute to "Club Car Wash".

    • Billy W

      Date: 09/12/2023

      My first trip there the service was exceptional in my opinion. I'll definitely go back.

      Club Car Wash

      Date: 09/14/2023

      Thank you so much for the kind words, we greatly appreciate it and are happy to serve you. Club Car Wash

      Club Car Wash

      Date: 09/14/2023

      Thank you so much for the kind words, we greatly appreciate it and are happy to serve you. Club Car Wash

    • Glenn M

      Date: 08/23/2023

      I had good service with club carwash until my side mirror got damaged and I filed a claim and waited for 30 days for them to review it. I got an email finally and they said that they aren't liable for the damages because it's pre-existing which is a entirely false statement, what that means if your property is damaged in the carwash we aren't responsible to fix it. I'm disgusted and appalled with the way they handled my claim and treated me in the process. I had to pay $519 to get my side mirror fixed. I can't believe this is how they treat their customers?? The owner should be ashamed ?????

      Club Car Wash

      Date: 08/25/2023

      I have reviewed your claim and see that we provided you with a screenshot prior to entry showing the pre-existing crack on your mirror prior to entry. We would be happy to send that to you again for your review or visit with you further regarding this claim.

    • Linda V

      Date: 08/15/2023

      Quality was unsatisfactory! When I drove over to the vacuums, I noticed the plastic trim between my drivers side windows was damaged. Either from the chemicals or the brush during the car wash. I thought Id spray it and wipe it would wipe off but no luck. Its quite noticeable. When I asked the manager what they could do, he said nothing. Wipe it with some AmorAll when you get home. Not what I planned on doing after a professional car wash!!

      Club Car Wash

      Date: 08/17/2023

      Thank you for reaching out. I apologize you were less than satisfied with your experience. We would be happy to further discuss should you wish to reach out to our office. We value our customers and the services we provide. Thank you,Club Car Wash

    • Marsha H

      Date: 08/14/2023

      I was a happy customer to join Club Car Wash the 1 st time I went through I received damaged to my rims were all swirls scratches In the front...I went back again not sure a receive the exact same damages the swirls and a whole lot of scratches on the rims..**** in the claims department insulted me to the intent of seeking legal assistance.They are so rude and take no responsibility for the swirl on my paint The car is new.They never sent me the so called preexisting films of damage I'm waiting for.So Sorry I joined ????????

      Club Car Wash

      Date: 08/16/2023

      Thank you for reaching out, I apologize you are less than satisfied with the claim determination. Please know we thoroughly investigate all concerns as we are committed to a fair resolution however, the rims showed pre-existing damage on entry. We would be happy to further discuss should you wish to reach out to our office. We value our customers as well as the services we provide. Thank you,Club Car Wash

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