Complaints

This profile includes complaints for Veterans United Home Loans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Veterans United Home Loans

  1400 Forum Blvd Ste 18 Columbia, MO 65203-1997

  
• 

  Veterans United Home Loans

  107 Center Pointe Dr Clarksville, TN 37040-8424

  
• 

  Veterans United Home Loans

  2410 NW Cache Rd Lawton, OK 73505-5238

  
• 

  Veterans United Home Loans

  4103 Madeline Dr Ste 106 Augusta, GA 30909

  
• 

  Veterans United Home Loans

  7302 Abercorn St Ste 1A Savannah, GA 31406-2436

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We applied for a home loan on 2-13-23 we were directed to a loan officer who sent us a check list to submit documents for 3 borrowers they pulled credit on us and never heard back from them after we attempted multiple times to contact them via email and by phone. 3 weeks later another sr. Loan officer contacted us and sent emails asking what amount we were wanting. He agreed to do a pre approval letter for $400k, but it will be about 2 weeks due to his assistant was on vacation and he was going on vacation after her. 2 weeks later we received an email from the Sr loan office (Ben Long) asking us how we want to proceed and no letter of approval. We texted him and asked for the letter that he stated he was going to issue 2 weeks prior. We then get a letter for $150k approval. We already had a deposit on a home due to his words prior to this. Now he tells us he needed to pull our credit again . They just pulled it 30 days prior why do they need to pull it again and lower our scores. Then they state the preapproval letter is only good for 90 days where he stated previously it was good for 12 months. Now we had to cancel the deposit on a home due to we have no faith in this company following through to the end of the process.I am a marine veteran and can’t believe they treat people this way. We want it removed from our credit that they pulled for a loan on my wife, my son and I. This company should not be allowed to do business if they treat people like this. A home is a big purchase and tough in this market they shouldn’t advertise how easy the process is and in reality it’s not.

  

  Business Response

  Date: 04/07/2023

  Veterans United Management has spoken with the consumer, and
  we appreciate them taking time to share their experience so that we may
  continuously improve. Veterans United remains available to pursue other
  financing options and we can be reached directly at ************ ** *****

  Customer Answer

  Date: 04/14/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  we feel this is an excuse to not have a complaint filed against them. I don’t feel they are experienced to do the job. I have no faith in them that they can accomplish this loan or any other loan. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 04/27/2023

  Veterans United regrets the communication with the loan team was not to expectations and has offered to place the consumer with a new loan team moving forward. Veterans United is required by law to report credit information accurately and the inquiries were properly authorized so a request to remove the inquiries would not be warranted. Veterans United remains available to offer financing or answer additional questions and can be reached directly at ###-###-####.

  Customer Answer

  Date: 04/27/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: I don’t feel they will handle the account correctly. I don’t trust them.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the year of 2022, Veterans United raised my escrow payment by approximately $600 per month due to an error on their end. That resulted in much higher monthly mortgage payments than I should have had, and created over $2500 of surplus escrow in my account. Due to this, my family experienced a financial hardship through the end of the year when work is slow for my business. I did get behind on my payments, but was told by multiple representatives that I would receive my excess escrow money by check once my account was made current. Once I did catch up on my monthly payments I called them back and asked when I could expect my refund from overpayments. The representative I spoke with said that he wasn't sure, maybe in a couple weeks. Over a month has passed since then, and Veterans United still won't release my funds.

  

  Business Response

  Date: 04/05/2023

  Veterans United Management has spoken with the consumer and we appreciate their time working with us towards finding a mutual resolution. We remain available to answer any additional questions or concerns that *** come up by reaching us directly at *******************.

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our lending process with Veterans United we were intentionally misled and deceived with bait and switch tactics which resulted in an interest rate of almost double what was initially discussed with the lender. These intentional tactics occurred in such a manner that we were unable to reasonably avoid financial impact/injury. We began the lending process with Veterans United in January 2022 and were shopping multiple lenders at this time. I reached out to our loan officer after receiving updated documents reflecting the same initial interest rate and notified him of our September closing date. Had we been provided with accurate information we could have pursued other options. A mere eight days later, two business days prior to our closing, we were supplied with the Initial Closing Disclosure and were shocked and appalled at an almost doubled rate which significantly impacted our monthly payment. We were misled through unfair and deceptive acts and practice by this lender until such a time as we were “held hostage” to continue to secure our loan with them or be financially liable to the builder for holdover. The difference is $286,578 over the life of our loan. When we reached out to our loan officer his words were that he was “afraid this would happen after he spoke with me in July" and he brushed the incorrect rates off as a misunderstanding. I explained that this was a clear violation of *****, and I was shocked that any company associated with serving the veteran community would ever consider engaging in such practices. At this time Veterans United offered us $1,500 additional lender credits towards our closing costs because of my ***** claim. Sending a misleading loan estimate 8 days before providing the closing disclosure statement was an intentional effort on the part of Veterans United to deceive us until a point at which we had no other option but to proceed with whatever loan terms they offered. Previous resolution attempts have been unsuccessful.

  

  Business Response

  Date: 03/14/2023

  VUHL Management has responded to the consumer’s complaint on
  numerous occasions and our response has remained consistent and unchanged. Research
  shows VUHL’s loan team approved the consumer for financing starting in January
  2022 and continued to offer service until their application was withdrawn as
  they pursued financing with their home builder’s preferred lender. Around June of 2022, the consumer contacted the VUHL loan team and re-opened their application
  after choosing not to move forward with the builder’s lender. Throughout 2022, interest
  rates increased, and the consumer was able to obtain the lowest rate available
  when they were able to lock. The consumer voiced concerns about the interest
  rate prior to closing and the VUHL management team made attempts to connect
  with them via email and phone prior to closing, neither of which were successful. The
  allegations of bait and switch tactics, deception, and that they were misled
  are unfounded. VUHL Management remains available to review any new information the
  consumer wishes to be considered and can be reached directly at ************ ** *****

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been getting charged late fee since Feb/Mar of ******- Facts, I have had automatic payments since Jan. 2021.Question: How can I accrue late fee on automatic payments? 2-Facts, company has not made attempts by email or phone as to why I was charged $25.00 a month for more than 11 months until I initiated information.3-Facts, no where in my statement does it show or indicate late fee. It only reads, "Fee". I believed and though it was due to not selecting electronic statements.4-I believe Veterans United took advantage and I can assume they have this type of unethical and unprofessional practice to gain money without the knowledge of their customers.

  

  Business Response

  Date: 03/17/2023

  Veterans United Management has spoken with the consumer, and we regret the experience has not met their expectations to this point. We have worked with the consumer to resolve their issues and appreciate the valuable feedback that we can use to improve our processes. Veterans United Management remains available to speak with the consumer and can be reached directly at *******************.

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I purchased a home using my VA loan With Veterans United. 6 weeks after purchase I’m told I had to leave my home because it was killing me. After much research I found out that there were damages and leaks that happened while under contract that were never disclosed to me. I immediately contacted Veterans United letting them know the issue. They decided to place me in some protection program due to COVID. In 2022 the program stopped, I sent a hard copy, then faxes to Veterans United all the paperwork for Deed in Lieu of Foreclosure since these “licensed professionals” can openly deceive the consumer and it would hit my credit either way. Since then I have emailed documentation 2x and on this day they are asking me to give them updated dates because it’s past 60 days? The last time I sent the same documents they are asking for was 1/30/23 it’s not 60 days past. March 30 will make 60 days past. I will submit the VA letter they asking for, but still does not excuse the **** poor way my case has been handled. Nobody in their right **** mind would live or pay on a moldy home that even the lender at Veterans United knew about but some how folks didn’t find it important. Interesting I should say. Not sure what to do now, add you all to my case?

  

  Business Response

  Date: 03/08/2023

  Veterans United’s Management team is familiar with the consumer’s concern regarding the condition of the subject property, have addressed their issues thoroughly on previous occasions and our response remains consistent and unchanged. As a mortgage bank, Veterans United’s role in a home purchase is to provide financing on properties selected by our consumers. Veterans United does not inspect, warranty, or otherwise guarantee property condition. A VA appraisal is required on all VA purchase loans and was completed on this transaction with no required repairs present; however, consumers are always encouraged to do an independent home inspection using a licensed inspector for an in-depth review of the property’s major systems and appliances. Our **** ********** **** remains available to assist the consumer at this time with their options for repayment and can be reached directly at ************.

  Customer Answer

  Date: 03/09/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  There were several transactions that were made during the purchasing period, where I was not aware, made known, that Veterans United required some area that was in need of fixing due to rotted wood. Why was the Veteran never made aware from Veterans 
  
  United that this was the case? I’ll tell you why? Because All the unprofessional desperate individuals needed this sale. Knew the veteran was moving long distant and figured they would never get caught. I’ll be adding All the individuals from Veterans United associated yo this lawsuit to the case. 
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Senior Loan Officer ***** ****** did not do his due diligence in the best interest of the client. When assessing the taxes for my home it appears that they did not do the research and pull the correct tax information for the home. Information that was used was only for the land when the home was built and not the 2022 taxes that were assessed with the real property under the owner which whom I purchased the home. The previous owner's were mailed their appraisal in April of 2022 I closed on Oct 12 2022, If I can find the records as a private citizen I'm not sure what their issue was. This was a grossly negligent mishap.
  
  I was told that the seller couldn't pay the taxes without a bill, BUT the buyer could be assed based on the tax certificate. This makes no sense and I would like to see where this is covered in the law. This has left me extremely stressed because I was told today when I reached out to him about a delinquent tax bill for 2022 that he doesn't work with post closing, I had to contact the servicing department which is nothing more that an customer service center.
  
  Because this was information provided the day before closing I spent the morning up to the minute with him on the phone which I was explicitly told that the funds that I was paying were for Oct - Dec, the proration of when I move in. My Realtor was there and is fully aware of this entire situation.

  

  Business Response

  Date: 03/08/2023

  Veterans United Management has spoken with the consumer and we appreciate them taking the time to share their feedback. Research found funds the title company collected at closing did not get sent to the appropriate county offices by the title officer handling the closing. Veterans United Management will continue to coordinate with various parties to ensure the tax bill is paid and we remain available to assist the consumer with additional questions or concerns by reaching us directly at ************ * *****

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Veterans has been having Systems issues since they did a "System Update" in December causing payments by myself to be reversed due to not finding the bank on the first try. During these reversals the system caused a monthly late fee to be added but the February statement shows the payment has been made. I would like the Late fee removed and the proper payment adjustment shown as Februarys payment was shown made and suddenly now it is not with a late fee the could have been prevented instead of just sneaking it on without informing me. Below is the screen showing februarys payment is due with the late fee amount and A statement that was recieved on February 6th showing that Februarys payment was already made.

  

  Business Response

  Date: 03/06/2023

  Veterans United Management has contacted the consumer and we
  appreciate taking time share feedback on their experience which allows us to
  continuously improve all our consumers’ experience. The late fees have been
  waived and we remain available to assist with any additional questions or
  concerns moving forward by contacting us directly at ************ * *****

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT GIVE THIS COMPANY ANY INFORMATION. My husband and I inquired about interest rates for a mortgage this weekend and have been bombarded with phone calls since. It’s only Tuesday morning and since Monday morning and I have received over 60 calls and continue to block every single number but just keep getting more. We have tried to call customer service but none of their options work and I get disconnected. I’ve added myself to the do not call registry and tried to remove myself from this company’s call list to no avail. These calls need to stop NOW.
  
  Do not give any of your information to this company. You’ll only be harassed.

  

  Business Response

  Date: 02/24/2023

  Veterans United has attempted to contact the consumer but has not received a response and can confirm they will not receive further calls from our organization. We empathize with the frustration the consumer experienced however, Veterans United does not sell personal information to third parties. The credit bureaus do commonly sell information regarding consumer’s credit inquiries to other businesses and creditors which is the most likely source of the unwanted calls. For consumers with similar concerns, we encourage they visit *********************** to limit sharing of their information by the consumer credit bureaus. Veterans United remains available to speak with the consumer directly about their concerns and can be reached at ************ ** *****

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I did a refinance on my loan with Veterans United, to buy down our interest rate because we knew our property taxes would go up. When senior loan office ***** ** **** ********, gave my new payments number I noticed payments seemed to be low like $600+ low. So I called her and questioned her about the numbers and gave her what my homes owners insurance fee are, and what could be our property taxes would be because i did not have my tax bill yet. Then when I received the county property tax bill, I called her again and told her that based on my math she was still off, to please make sure she had added the property taxes and homeowners fee to the closing cost *****, again said no everything is fine. December 2021, we get out first bill and is still off by the $600+, I had my wife call to confirm and again she was told everything is fine. November 2022, we get our bill for December, and we noticed over $12,000 had been added to our escrow. We called to find out what the fees are for, and no one could tell us what the fees were for, so we sent our regular payment in and disputed the other fees until we get the breakdown of the fees. We kept calling the calls got escalated, i was advised to go to the county and verify the property taxes to call my homeowners insurance because they had gone up. So, i did go to the county and called my insurance, and the fees were not from them, because no one was able to help us, we filed a complaint with CFPB, and then we get a call and email from a client advocate called me. Well come to find out that not only did ***** and the underwriting department forgot to add the property taxes and homeowners' insurance fee to the closing cost and the bank wants the money now. They took our December 2022 payment and put it as partial payment and also the January 2023. They reported this to our credit basically damaging our credit. When the advocate told me this, I explained to her what happened and how we tried our best to make sure this would not happen. She said she would do an investigation, so she did and confirm that what we said happened was confirmed but we still had to pay, we would have done whatever possible to pay but they took their time and damaged our credit making it impossible for us to get a loan to make the payments. This was done on purpose in a malicious way. The advocate withheld information from me until she was pressured to admit that it was not just our homeowner's insurance fees it was also the property taxes too, making this matter suspect, because how does a SENIOR LOAN OFFICER and the whole UNDERWRITTING department forget to add what makes up the escrow. If you are a veteran this is not the bank for you. We are going to fight to the negative reporting from our credit and we hope they do not prevent it.

  

  Business Response

  Date: 02/24/2023

  Veterans United Management has researched the consumer’s
  complaint on numerous occasions and our response has remained consistent and
  unchanged. We regret the consumer’s experience did not meet their expectations
  and have offered multiple options to work with the consumer on resolving
  their concerns. Veterans United Management remains available to answer any new
  questions the consumer may have or to go over the options that have been presented
  and can be reached directly at ************ ** *****

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRE-APPROVAL HOME LOAN ERROR
  
  THIS IS A COMPLAINT AND AN INVESTIGATION ON MY PRE-APPROVAL OF A HOME LOAND AND INVESTIGATION AGAINST VETERANS UNITED HOME LOANS.
  
  AROUND NOVEMBER 22, 2022, WE CALLED THE COMPANY VETERANS UNITED HOME LOANS FOR INFORMATION AND TO APPLY FOR A VA HOME LOAN. WE SPOKE WITH ***** *****, WHO IS OUR LOAN OFFICER. WE ARE NEW TO ALL OF THIS, AS WELL AS MY WIFE, ****** ******, HAD ALOT OF QUESTIONS AND CONCERNS.
  
  MY WIFE ASKS ALOT OF QUESTIONS, AS WELL AS WROTE DOWN EVERY SINGLE WORD **** *****, AND ANYBODY ELSE FROM TIS COMPANY SAID TO HER PERTAINING TO THIS PRE-APPROVAL.
  
  WE WERE SENT TO ****** *********, CREDIT CONSULTANT, TO GET OUR CREDIT WHERE IT NEEDS TO BE. ON JANUARY 5, 3023 WE RECEIVED OUR APPROVAL TO MOVE FORWARD TO THE LOAN OFFICER FOR NEXT STEPS.
  
  FROM THE VERY BEGINNING, NOVEMBER 23, 2022, WE WERE TOLD WHAT WAS NEEDED FROM TO TO BOTTOMS, WITH NO SURPRISES. ***** ANSWERED OUR QUESTIONS BARELY, ALSO SPOKE TO OUR BANKRUPTCY ATTORNEY, IN WHICH ***** ***** DID NOT DISCLOSE EVERY DETAIL PERTAINING TO OUR CHAPTER 13 BANKRUPTCY, TO US OR OUR ATTORNEY.
  
  WE PROVIDED EVERY SINGLE DOCUMENTS TO ***** ***** AS SHE REQUESTED, GAVE HER PERMISSION TO SPEAK TO OUR ACCOUNTANT, ETC. ***** QUESTIONED EVERYTHING WE PROVIDED, WHICH WOULD NOT HAVE BEEN CRITIQUED LIKE THIS IF WE WERE NOT AFRICAN AMERICAN.
  
  OUR LOAN PORTAL WAS NOT UPDATED AT NO GIVEN TIME. IT WOULD SAY PENDING REVIEW, WHEN IN FACT, ***** HAD THE DOCUMENTS.
  
  ON FEBRUARY 7, 2023, WE FINALLY RECEIVED OUR PRE-APPROVAL FOR AN IMPOSSIBLE AMOUNT FOR FLORIDA, AS WELL AS CONTINGENCIES WHICH HAD TO BE MET, IN WHICH WE WERE NOT AWARE OF OR EVEN TOLD ABOUT BACK IN NOVEMBER WHEN WE WERE ASKING AL THESE QUESTIONS. DUE TO OTHER LOANS, OUR APPROVAL TOOK A MONTH TO GET, WHEN APPROVALS ONLY TAKE A DAY OR 2, ESPECIALLY WHEN YOU HAVE EVERYTHING YOU NEED.
  
  ***** ***** WASTED ALMOST A YEAR OF OUR TIME, AND SANITY BY NOT DISCLOSING EVERYTHING WE NEEDED TO HAVE, WHILE STILL MOVING FORWARD, KNOWING WE WERE NOT GOING TO GET A HOME. ***** ***** WAS VERY ARGUMENTATIVE, MOT VERY KNOWLEDGEABLE, AND UNPROFESSIONAL TO US WITH REGARDS TO OUR FIRST HOME BUYING. WE FELT LIKE WE WERE PREJUDICED AGAINST BECAUSE OF BEING AFRICAN AMERICAN.
  
  OUR REALTOR CALLED YESTERDAY AND ADVISED US THAT ***** MADE A SPECIAL CALL TO HER TO MAKE SURE WE WERENT ABLE TO CLOSE UNTIL DECEMBER, SO YOU PEOPLE TELL ME, WHAT WAS THE PURPOSE OF THE FAKE PRE-APPROVAL LETTER. PREJUDICE STILL REAL
  
  THIS COMPANY AND ***** *****, HAS PUT MY WIFE IN A DEPRESSION STATE, AND BACK IN THE HOSPITAL. LEADING US ON FALSELY, AND NOT BEING TOTALLY HONEST WITH US.
  
  I WANT THIS COMPANY INVESTIGATED AND OUR INFORMATION RE-EVALUATED FOR COMPLETE ACCURACY

  

  Business Response

  Date: 02/27/2023

  Veterans United Home Loans has spoken with the consumer, and
  we look forward to assisting the consumer with purchasing a home in the future.
  We empathize with the frustration the consumer faces and found a learning opportunity
  for our loan team to better outline required documentation for loan approval
  with our consumer’s prior to issuing the preapproval letter. Veterans United Management
  remains available to speak with the consumer regarding additional questions or
  concerns and can be reached directly at ************ * *****