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Business Profile

Mortgage Broker

Veterans United Home Loans
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Veterans United Home Loans's headquarters and its corporate-owned locations. To view all corporate locations, see

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Veterans United Home Loans has 62 locations, listed below.

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    Customer Review Ratings

    4.75

    Average of 1,050 Customer Reviews

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    Review Details

    • Sean L

      Date: 07/20/2022

      Great company and followed through with everything they said they would do. Got a great rate in a tough housing market and closed early!

    • Sumaiyah E.

      Date: 07/20/2022

      I applied for a loan, was supposedly pre-qualified. I received documents and signed them. Now no documents are in my account and I received a denial reason for COLLATERAL...Their information is inaccurate. I own my own property and there is no such loan available. Not true. The worst is ******************* in ******** ********.. she is shady...

    • Jen T

      Date: 07/20/2022

      Veteran&#**;s United made the home buying process with a VA loan pretty simple. Everything is available online and easy to access, plus you&#**;re notified immediately when a document needs your attention. My team was very communicative and always kept me in the loop. There were some fees that I wasn&#**;t aware of going into buying (1st time buyer) and I would&#**;ve liked to know about those upfront, however that doesn&#**;t directly reflect on Veteran&#**;s United. It&#**;s just something everyone needs to be aware of. Overall, great company, I&#**;d be happy to work with them again.

    • Billy H

      Date: 07/20/2022

      Deceptive practices, I was mislead in to creating an account with them and it was not clear that I was applying for a loan until they started asking for me to submit documents to verify my employment, etc.

    • Minus T

      Date: 07/19/2022

      If any Vet wishes to buy a home, ask for ************* and her team. Theyre outstanding to say the least.

    • Steven S

      Date: 07/19/2022

      Veterans United is the way to go if you are a veteran and in the market for a home. My team was excited to work with me. I think they were more excited than I was. They will answer any questions; there is never any pressure from them. If I ever find myself in a position to need to buy another home, I will use Veterans United.

    • Paul G

      Date: 07/19/2022

      Best home buying experience ever! They provided a team of resources including a portal to upload documentation, complete tasks, and check status. Very professional, timely communications, and expert advice. All tasks completed 8 days before closing. Would use again and highly recommend.

    • David E

      Date: 07/19/2022

      These guys were very helpful and responsive. If they didnt have an answer they found it.

    • Nadia K

      Date: 07/19/2022

      Working with Veterans United is the best decision I made to buy my new home. Their team of professionals are some of the best people you could ever work with because buying a home is one of the most stress inducing events in most people's lives. The ** Team had open communication and offered multiple ways to contact them - I always heard back from someone in less than 12 hours for my inquiries. Their patience, kindness and compassion showed that there are actual humans behind the process and not just folks trying to get a sale or get your money. They want not only your business but also your satisfaction because they didn't want to add to the pain of the home buying process. As a Service Member, having loan officers that are familiar with the VA home loan is always a plus as not all companies are comfortable navigating that procedure. The my** site was an amazing portal that gathered all your information and walked you through step by step of where you were in the process and what needed to be completed. If you had a question that initially was not on that list, the team would review your inquiry and make it a "to-do" with details - a truly great experience. It also had all the contact information for your loan team in one place, so there was no need to dig through multiple emails to try and find a contact. Any time you got a new "to-do", it was followed up with an email so you didn't have to log in daily just to see where you were. The Concierge recommendations were tailored for your specific home and reflected what was actually in your area - it was a great service that elevated the home loan experience. I can't stress how easy this was. Even after our first home had an issue that required us to back out of the contract, all the information was updated and reflected on our new home with no break in service. my** updated the address an my** updated the address and the conversations continued as if we were in the new house all along - super painless!

    • Clayton H

      Date: 07/18/2022

      Veterans united has been outstanding! Questions were answered. Very helpful throughout the whole process.

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