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Business Profile

Mortgage Broker

Veterans United Home Loans
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Veterans United Home Loans's headquarters and its corporate-owned locations. To view all corporate locations, see

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Veterans United Home Loans has 62 locations, listed below.

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    Customer Review Ratings

    4.75

    Average of 1,050 Customer Reviews

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    Review Details

    • Isaac and Trina W

      Date: 02/13/2025

      Isaac and Trina W

      Date: 02/13/2025

      BBB whole house double digits wire VA united home loans vouchers consumer fraud ************* Alerts *** libraries 2025 ***************** labot fraud strategy identities archive vehicles registered insurance drivers Louisiana work force ********* Section 8 housing **** government waitlist fraud strategy HRBLOCK digital Domain diversions hard sweet and working on Dreams launching Public inspections Fox 8 live plus ************** updating computers tablets devices details Pilots and CoPilot passengers safety titles roles tru

      Veterans United Home Loans

      Date: 02/21/2025

      Hey *****,I want to make sure I understand your concerns and see how we can help. If you're open to it, Id love to connect you with a member of my client advocate team. You can reach us at ************** or [email protected],****** *., Client Relations Manager

    • Kristy J

      Date: 01/14/2025

      Our process from start to finish was 7 months long, and it was all delays on the builder's side. ***** **** and team worked relentlessly to ensure we could still close after a true nightmare of a process. I can't say enough about him and all the help we received from Veterans United!

    • Leslie R

      Date: 01/09/2025

      Leslie R

      Date: 01/09/2025

      Terrible!!! Once they found out I was a person of color they dragged their feet, wouldn't keep me updated on the progress of my loan and wouldn't return my calls. Do not use them even if you are a veteren. They are not associated with the government they don't like people of color.I only give them a 1 star because I had to.

      Veterans United Home Loans

      Date: 01/22/2025

      Hi Ms. ******** Im so sorry to hear about your experience and how youre feeling. This feedback is deeply concerning to me and to our entire team at Veterans United. The way youve described being treated is not reflective of our values or how we aim to serve those who have sacrificed for our country.Were committed to providing equal, respectful, and exceptional service to every Veteran and service member, period. Id love your assigned advocate the opportunity to learn more about what happened here so we can take a closer look into your concerns and address them appropriately. If youre open to sharing more, please reconnect with them. A voicemail was left on the number in our records as well as an email with all of their contact information. If we do not have the most accurate information on file please do reach out directly at ************** or ************************ take this kind of feedback seriously and truly want to make sure all our clients feel supported and valued throughout their homebuying journey.Sincerely,****** *., Client Relations Manager

    • Stacie G

      Date: 01/03/2025

      Veterans United was super efficient and easy to work with.

    • Anthony D

      Date: 12/03/2024

      I cannot say enough about ******* and his team. I went into this home buying experience absolutely DREADING it. I had tried to buy a home around January/February time frame and the experience was DREADFUL! I had a realtor who wouldn't listen and didn't care, I had a team that wasn't involved or attentive. I was being pushed to purchase in an area I didn't want to be in and with a builder I didn't want to use. Overall, I can say I HATED my first experience and just thought that "This is what buying a home is". ******* and his team took that experience, wiped it off the board, and showed that whether buying your starter home or your dream home, your team should be there for you, help you, guide you, support you, and most of all make it FUN and Enjoyable. I won't repeat my comments above, but this team's attention to detail and customer care is OFF THE CHARTS! If I downsize in the future I hope this is the team I get to work with!!! Thanks to ******* and his team, I am no longer a renter, but a HOME OWNER!THANK YOU *******, YOUR TEAM, AND VETERANS UNITED FOR MAKING THIS OLD MARINE'S DREAM COME TRUE!!!!

    • Jana D

      Date: 11/23/2024

      ******, ***** and **** are the absolute best! Their communication was great! They were very helpful and answered any questions I came up with. I definitely will recommend them to others!

    • Stephen N

      Date: 11/22/2024

      Thank you ******, ******* and ****** very happy with this ** team.

    • Mary D

      Date: 11/06/2024

      The experience was complicated but the group covered every step completely. ****** and ****** were confident and diligent every step of the way. I am very happy to recommend Veterans United and ****** ******* to any veterans looking to purchase a home in the future. He is compassionate and professional.

    • Robert B

      Date: 08/26/2024

      Robert B

      Date: 08/26/2024

      I made several calls to my loan agent and didnt received a call back for several months. When I decided to refi, I couldn't find my agent and went with another loan company. When I could advise VUL, they didn't seem to care. To make matters worse, they auto debited my account as the new company paid the loan off. They caused over $100 in over draft fees. When I called, I was told the loan was "in process". I called back a second time and was advised "I failed to cancel the autodraft". I asked for a supervisor to call me (never happened) but they did manage to charge me a nsf fee. Very unhappy and don't recommend this loan company.

      Veterans United Home Loans

      Date: 08/29/2024

      Hi ******************,I'm really sorry to hear about the trouble youve had trying to get in touch with us, and for the frustration caused by the auto-debit situation. This definitely isn't the experience we want for any of our clients, and I completely understand how upsetting this must have been, especially with those overdraft fees piling up.Its concerning that you didnt hear back after asking to speak with a supervisor, and my team would like to dig into what happened here. If you're open to it, could you reach out to my Client Advocate team so we can look into this further and see how we can help? You can reach us at ************** or ********************** We're in the office from 9 a.m. to 5 p.m. CST, but if those times don't work for you, just let us know, and well find a time that does.Thanks again for sharing your feedback, and I hope we can connect to make this right.Sincerely,****************, Client Relations Manager

    • Justin R

      Date: 08/22/2024

      **** and his team were absolutely amazing. Buying a home while overseas is never easy, but **** and **** made it super easy and fast! As a first time homebuyer, I always expected the home buying process to be every difficult, but **** gave me a step by step walk of everything we did and why it was important. For all my veterans out there, PLEASE take a look at this wonderful resource. Fantastic rates, and they KNOW what they are doing! Super easy, very fast and I will forever be grateful for ****, **** and my ENTIRE VU Team!! THANK YOU!!

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