Reviews
This profile includes reviews for Veterans United Home Loans's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,043 Customer Reviews
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Review fromRuphin K
Date: 08/19/2022
5 starsGreat work and constant updates. So helpful, patient and overall on point.Review fromRoberto R
Date: 08/19/2022
5 starsWords cant express how happy we are with all the professionals that were part in our journey. A big shot out to ******************************* she was excellent, always find the right answer that make the process more pleasant. Like I mentioned Mr. ***** was a stellar professional, and last but not least to our realtor she was on the front line helping us find the right house. Thank you Veterans United team for helping us make our long time dream come true.Review fromRachel L
Date: 08/19/2022
5 starsVeterans United made home buying so easy and straightforward. I really appreciated all they offered.Review fromKyle M
Date: 08/18/2022
5 starsTo Veterans United and my team under the leadership of **** ******, simply outstanding. I'm not sure of what word(s) I would use to express that level of dedication and professionalism that they demonstrated for me. They went above and beyond all my expectations. They had my back, my best interests, my voice, and fought for it. Every step of the way. They became like family towards the end of the process. They all have my sincere respect and gratitude.Review fromBrian H
Date: 08/17/2022
5 starsMade buying a house easy and stress free as possible. Walked me thru it every step of the way from beginning to end and even thru some hiccups. The ending was just as I wanted it to be. Thank you ****** Hounding and teamReview fromThomas S
Date: 08/17/2022
5 starsVeterans United made my home buying process easy and painless. I would be happy to work with them in the future.Review fromJoshua W
Date: 08/17/2022
1 starJoshua W
Date: 08/17/2022
Horrible service. we were given the run around constantly. closing costs were never figured into our loan and proof of employment was not done until we were about to close. we had already sent in our notice to vacate our rental and it was under contract to another tenant. this will leave me and my family with the real possibility of being homeless , and I'm still AD. this is unacceptable and should be illegal.
Veterans United Home Loans
Date: 09/02/2022
******, Im very sorry. Please let me assure you all hands are on deck when challenges arise in underwriting. Were committed to problem-solving and exploring all possible solutions to get you closed. Along with this commitment comes the responsibility of ensuring your loan is done correctly within VA guidelines. I reached out to the Client Advocates to give this another look and follow up as needed. I see where we ran into a snag with VA guidelines upon needing to confirm your retirement income after your ETS date next year. We understand the timing isnt ideal and are sincerely sorry we arent able to move forward right now. That said, we are still here for you. If youd like to talk with us, you can reach the Client Advocates at **************, or ********************** Were in the office from 9 a.m. to 5 p.m CST Monday through Friday. If reaching out beyond these hours, well be in touch with you by the next day. Sincerely,******, Client RelationsReview fromScott C
Date: 08/16/2022
5 starsExceptional customer service with experience and knowledge, made our first home buying experience enjoyable and effortless. Always available to guide and answer questions.Review fromSteven T
Date: 08/16/2022
5 starsOur experience was first class all the way. This is the first house I have bought and thought it would be a lot harder. This team made it a very easy experience. It is great to have a place to call home after serving 26 years in the Navy and these guys made it possible. Thankyou for your support to veterns. It's great to see a company that still cares about what matters, people.Review fromBrantford M
Date: 08/15/2022
5 starsGreat interaction , great business format, great people, would definitely recommend Veterans United
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