Complaints

This profile includes complaints for Mazda of Columbia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mazda of Columbia

  1717 N Providence Rd Columbia, MO 65202-1520

• 

  Mazda of Columbia

  1911 W Worley St Columbia Columbia, MO 65201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought AWD car that was driven from Columbia to ****** on Aug. 30. Front tires had a tread depth of 4/32" with back tread of 10/32" and were of diff brands. AWD cars can be seriously damaged if there is a tire tread diff of more than 2/32", according to motor experts. Different tread wear patterns can also create driving problems. Owner's manual "strongly recommends" that all four tires always be replaced at the same time to avoid potential driving danger and mechanical problems. Dealer declined to replace tires, stating his mechanics had approved the tire and thus confirming knowledge of the tire problems before shipment.

  Business Response

  Date: 09/26/2024

  We are writing in response to Mr. ********** complaint.  The tires on this vehicle have 80% life left on them.  There is no need for replacement at this time.

  Business Response

  Date: 09/30/2024

  The Mazda of Columbia team is reaching out to the customer to replace two tires in order to resolve this matter.  Please call if you have questions.

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate just bought a used car from Mazda of Columbia (now owned by ******* Auto Group) with $10,500 asking price. The ****** has included over $7000 of hidden fees, bringing her loan total to $22000 including interest. None of those fees were disclosed to us or explained before the contract was signed, and even their finance guy (Mr. ************* over at the Kia ****** said it was a bad deal and they could do better, but now he won't return my roommate's calls concerning the contract renegotiation. We are at the point of giving their car back to them and retrieving her trade, but they've already sent the trade on to somewhere else so she's stuck paying over 2 times the actual value of the vehicle.$10500 + 1200 (gap insurance) + 600 (licensing and other fees that were disclosed) - 1000 (trade in) = *****. $***** x .23 (23% interest) = 2599. $***** + 2599 = a total loan amount of $13899. $13899 / 72 months = a total monthly payment of $193.05, NOT the $306 she's currently paying!

  Customer Answer

  Date: 05/23/2024

  We were able to get in contact with another member of the finance department and he was able to address our concerns and explain the situation thoroughly, to the customer (my roommate)'s satisfaction. This still should have all been disclosed up front while the deal was being made, but at least the situation has been resolved. Had that happened, my roommate likely would not have purchased a vehicle here.

• Initial Complaint

  Date:06/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me I was approved for a 2016 Jeep Compass. I put a $1000.00 down, we did this Monday 06/05/2023 and today 06/09/2023 they informed me that I was not approved and that I needed to bring the vehicle back and I would not receive my $1000.00 down payment back. I would like my $1000.00 back.

  Business Response

  Date: 07/26/2023

  Please be advised that the amount requested has been refunded to the customer.  Please call if you have any questions.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2022 Mitsubishi Outlander Sport on November 22nd 2022. Before I signed for the car we went out and looked it over for damage. There was damage noted and I was told by my sales rep ***** that they would fix the damage on the car seeing as it was brand new and I was buying it at MSRP. I reached out to them on the following days to try and get the paint fixed: November 24th, November 25th, November 28th, December 1st, December 5th, December 6th, December 12th, December 19th, January 9th, January 10th, and January 11th. I called, texted, emailed, and even went in in person multiple times. On December 12th I was told by **** that I had an appointment at 11:30am to get it fixed. I got there at 11:10am and was told they never scheduled my appointment. I was ther for over 2 hours and left with nothing fixed. They then told me I had to come back next Monday, December 19th, to get it fixed. My car was there for over 6 hours and when they brought it back they did a horrible attempt to fix one of the multiple paint damage spots. The damage is still clearly visible and the paint pen they used didn’t even match the color of my vehicle. They told me they used my pen which was false as mine is still in my glovebox unopened. Not to mention there was added scratches all across my back bumper that were not there when it was dropped off. ***** **** claimed that he needed to send a claim in to Mitsubishi for warranty work but now it is over 3 weeks later and after trying to get a status update on my claim the last 3 days I’m a row I’m seeking outward help to resolve this issue as nobody at Machens Mitsubishi has been able to help me and has actually done more damage to my vehicle than help. Pictures attached to show before and after of their awful “repair” and pictures of the damage added to my back bumper.

  Business Response

  Date: 01/20/2023

  Please be advised that the customer dropped her vehicle off on January 16, 2023.  The dealership is completing repairs at no cost to the customer.  She has been placed with a loaner vehicle until the repairs are completed, at no cost.

  We believe that this issue is resolved.  Please let us know if you need anything further.

  Customer Answer

  Date: 01/23/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  My vehicle has not yet been fixed. I am very happy they have taken the steps to fix it; however, I would like to keep this dispute open until I receive my vehicle back and the damages have properly been fixed. As shown before I've taken my vehicle in multiple times and it has not been properly fixed. So unfortunately I cannt trust that it is fixed correctly until it is actually fixed and back in my possession. Once that happens I will gladly accept their response.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 01/25/2023

  The customer has been provided a loaner vehicle during the time of her repair.

  The vehicle is in for repair presently.  Please let me know if you need further information.

• Initial Complaint

  Date:01/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of Nov.2 I went to Joe Machens for a vehicle, i was approved for. They demanded I bring down payment of Nov. 16 to drive off with vehicle. Nov. 28 the vehicle died, I had to call a mechanic to look at and they knew the car had a defect. I reached out to the place about the car and they are not trying to replace the vehicle and the, I received the title the previous owner had issues already with it. Now they are not trying to fix the vehicle or replace it, so now I'm still without a vehicle since Nov. 28 and it's now Jan 6, 2023. I either want my refund back for the vehicle of $2,600 or give me a brand new car

  Business Response

  Date: 01/26/2023

  Please be advised that the customer has picked up his vehicle.  During the time that he was awaiting repair, he had accidents in two cars borrowed from the dealership.

  The customer owes $2,000.00 for the deductible for those two incidents.

  Please let us know if you need further information.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership sold me a car and a warranty and the engine was messed up from the day I got it. The engine code read cylinder misfire within 48 Hours of leaving the lot and it still reads cylinder misfire. I finally found out that I needed a new engine and they won't honor the warranty. They admitted that the warranty is no good and said they dont sell these warranties any more. They also admitted that all of their staff was basically scamming people and they were replaced and none of them are no longer there. Im $21,000 in debt for this car and have no vehicle.

  Business Response

  Date: 01/03/2023

  Please be advised that the warranty adjuster came and inspected the concern.  The warranty adjuster has approved the head gasket replacement parts and labor.  The parts have been ordered and the company will complete the repair as soon as the parts arrive.

  Business Response

  Date: 01/09/2023

  The dealership is working on repairs of the vehicle that were approved by the warranty company.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from joe machens Mazda and ****** **** was the sales person. I had it delivered to me because I live a little bit away. When I took possession of the car it had an error message on the dash I called the service department and they told me to unplug the battery. After I did that the error message was still there I called and they told me to bring the car in. That it had to be brought to Columbia because the Jefferson City location doesn’t have the right equipment to fix the problem. Which sucks because I wouldn’t have to take off work if I could of went to Jeff. I brought it in as soon as I could considering I cant take off work hardly because we are short staffed. When I got there they said it’s going to cost me $300 to fix it even though it was delivered this way to me. I talked to ***** **** the sales manager which he said he would fix the problem he just needed to talk to the owner first. Then I believe his name was **** called me and said he is the used car manager. I told him exactly everything that happened from the time I took possession of the vehicle. He pretty much accused me of lying and said I can’t prove that. He seemed very condescending on the phone. He said he would lower the charge but was still going to charge me to fix a problem on the vehicle that was delivered to me that way. This is absolutely one of the worse experiences I have had and the way they made me feel worthless is uncalled for. They took advantage of me I’m a single mother that’s doing everything I can and to have all of this done to me especially around Christmas.

  Business Response

  Date: 01/03/2023

  Please be advised that this customer purchased the car late in the evening on the 8th.  The dealership delivered it to her on the 9th, because she did not have a trade in and she was by herself when she made the purchase.

  The salesman followed up with her several times after the sale and did not receive a response.

  About a month after the vehicle's sale, she came in and said the error light came on in her vehicle.  Service was able to determine that there was an issue with the sensor.  The sensor had been popped out.  She then changed her story to indicate that the error light was on when she test drove the vehicle, which it was not.

  We are willing to help the customer in whatever way necessary to resolve this dispute.  Please contact us if you need further information.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle in May 2022.
  As of December 2022 have not received title application paperwork. Dealership is unwilling to solve issue, will not return calls, gives incorrect information.
  Need title application information to register vehicle

  Business Response

  Date: 01/20/2023

  Please be advised that the customer received the title on December 18, 2022.  This issue should be resolved.  Please call if you have any questions.

• Initial Complaint

  Date:10/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a $500.00 deposit down on a vehicle I was interested in purchasing until I could get there to physically look at it because I lived 2 hours away. When I got there the vehicle wouldn't pass inspection like I was told it would, so I did not purchase the vehicle. Now they won't give me money back. I gave deposit on 9/21/2022 and I still have not got it back. I've made several calls to no avail. I need my money back. They took it out of my account instantly they should be able to credit it back just as quickly. These people are not professional and do not deserve to be in business. I will never go there again. They new I was driving a long way and the guy I had been dealing with knew I was coming but took the day off. They had to find somebody else to help me. They lied to me, the vehicle I was interested in was going to scrap if I didn't buy it. They misled me on the condition of the vehicle and now they won't give me my hold money back.

  Business Response

  Date: 10/10/2022

  The money requested by the customer has been refunded to the credit card.  Please let me know if you need any further information.  I look forward to hearing from you.