Complaints

This profile includes complaints for StorageMart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  StorageMart

  215 N Stadium Blvd Ste 207 Columbia, MO 65203-1160

• 

  StorageMart

  2420 Saint Marys Blvd Jefferson City, MO 65109-1175

• 

  StorageMart

  1820 Business Loop 70 W Columbia, MO 65202-1356

• 

  StorageMart

  1044 E Santa Fe St Gardner, KS 66030-1592

• 

  StorageMart

  10710 214 St Nw Edmonton, AB T5S 2A6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 21, 2023 I signed a lease with Storage Mart - *** ********** ** ********** ** ***** * ************. My actual move in was March 31, 2023 when I had scheduled to move from my apartment. The lease agreement that should have given me a free month had my move in on April 13, 2023. Unit #**** was empty when I returned to check on my storage on May 9, 2023. I was instructed to file a police report and file a claim. June 8, 2023 I’ve received email from the claims department that my filing has been reviewed and I would be contacted within 14 days. It’s been a month and a half since I’ve heard from Storage Mart.
  Claim # ******************* 
  I’ve been considering contacting the detective assigned to the case for his input. After that I am also considering filing a lawsuit for the loss of my storage.
  
  I’m greatly disappointed on how this has been conducted to no resolve and almost no contact. I’ve been incredibly patient, even the day my unit was empty. But, it’s become very disrespectful. I want resolution and restitution.

  Business Response

  Date: 07/24/2023

  This claims case is still under review by our Claims Department. Our representative has tried to reach the customer to request additional information to finalize the claim. Please reach out to our claims department for further information regarding this case. Thank you!

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Storage Mart company for 12 years. There are yearly invoices in ____ monthly rent and I've always been notified in writing before the increase except for the last 2 yrs when storage mart became invoiced. I signed a new contract in Mar 2022 and remained with them despite the fact that I was not informed last year 2022 in writing as per their contact of said increase. I spoke with the mgr and an adjustment was made. This time, 2023, I only became aware of a increase (53.99) when my bank balance was wrong and I sought a printout. I spoke with mgr and she ____ nothing. Last year, failure to notify my in writing at least 15 days before may have been an oversight this year it was intentional. They violated their own agreement despite having both my correct email and my physical address. They have no excuse
  

  Business Response

  Date: 07/19/2023

  The Regional Manager has resolved this matter. He will be submitting a check request in the amount of $53.99, which is to be mailed to the customer's address. 

  Customer Answer

  Date: 07/20/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I am not accepting it until I have the physical money in my bank account because I don't trust them.
  

  I accept it as a partial payment, it is not even a check and I don't trust a check request because that is not worth the paper it is written on.  I had a written contract with them that at least 15 days ahead of raising my rate and they never informed me about this.  This is not a company I trust to have a check request.  I told Mr. Garcia I would come and pick up a check and he said no and asked for it to be deposited into my account and he said that would not be possible.  The only reason I had my items in the room in June was because of the illegality of Storage Mart not informing me in writing as per their contract and I would have vacated by the end of May instead of the end of June had they informed me of the increase as the law and their contract required.  I couldn't figure out why my checking account balance was incorrect and the bank gave me a printout and I saw there was a difference of $53.99 due to increase amount about which they were legally required to inform me in writing.  The issue is not that I kept my items in the storage room in June, the issue is that I kept it there based on their illegal action (not informing me in writing of a rate change as per their contract and law required).

  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 07/20/2023

  The check request has been submitted and approved. We cannot credit the account as the customer has vacated and there is no account information to credit back to. The check request process, printing and mailing takes time and will be mailed to the customer's address when processed and complete. Attached is the submittal and approval of the check request for the customer. 

  Customer Answer

  Date: 07/25/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:Based on my experience with this company, they are untrustworthy, unethical, unscrupulous, hence their 'multi-step', lengthy process of issuing a check, is just a delaying tactic.  If they were sincere, they would cut me a check and FedEx it- it's in their power!  The larger issue is the balance ($111 of the $164.99 listed in the complaint).  I DID VACATE the room in June, but that was only as a DIRECT RESULT of their illegal action (i.e. failure to abide by both the law and their own written contract, [which we both signed] which required that they notify me, IN WRITING, at least 15 days in advance of a rate change.  They had both my e-mail and mailing address.  They fraudulently deducted $164.99 from my checking account on June 2,  I found out from my bank AFTER THE FACT!  The intentional deception thus DEPRIVED ME of my right to vacate in May, since I had NO KNOWLEDGE of the exorbitant 50% increase!  When I found out, I promptly went to the facility, told the Mgr. of my intent and followed up with a hand-delivered, notarized letter before the June 15-day deadline (at least one of us abided by the contract!).  I would have done exactly the same thing in May had they not hidden the rate increase and that's a fact!  Their argument that they don't know that is specious- I did it!!  I thank BBB/MO for your efforts on my behalf. It's obvious I'll need to pursue other avenues available to me, to seek redress and hold this company accountable for its deceptive business practices!    

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed storage unit at storagemart in Ankeny for $84.99 and now there is no reply to from them to above the increase in rent without any prior notice. For unit #228
  
  I have received a notice of default on June 12th from Storage mart which I paid off.
  They have cut the lock of my storage without any permission or any other communication.
  They sent me certified letter for notice of default and threatening to auction my personal belonging in the storage unit.
  
  This company is trying to cheat people with giving such a ridiculous amount of invoices. And making money.
  
  There is no attempt to reach out to me beside one email which was said to be opened on 05/22 just on that basis they send me notice of auction. Break my unit, have access to my personal belonging.
  I already paid to them I still don’t have access to my unit.
  I don’t have any clue how to get access. There is no communication from the company.
  I have to look at my unit to claim for any damages made by them.
  
  There is no formal letter or email prior to sending and taking such major action and getting access to my unit. Upon asking they only have one email invoice send on 05/22.
  Such a ridiculous service.
  Moreover i never received a single phone call not even any voicemail.
  
  I asked them if there is a robo call give me a date your robo caller must have left the voicemail I will get all the data from my provider. But there is no reply from them.
  I signed up for $84.99 per month, they are charging me $129.99 (no reply on increase of rental unit payment)
  They are keep charging $24.97 as a value coverage plan which I never agreed upon or signed for.
  I have signed up for $84.99 per month.
  There are many such charges they keep on applying on my unit.
  I want my money back for the fraud and illegally charged to me and I need access to my unit and my personal belonging.
  I have to charge them for my loss and refund for the unit since I have no access to my unit.

   

  *********** **** * ****** **** ******* ** *****

  Business Response

  Date: 07/14/2023

  Per the lease signed by Mr. ***** on January 23, 2023
  (attached- ***** Lease), this is a month-to-month lease and thus subject to
  rent increases as market conditions dictate. On 5/12/23 an email was sent to
  the email address Mr. ***** provided informing him of the rent increase for
  June (attached-Rent Increase Email). Any fees or delinquent actions were done
  lawfully and in line with the lease Mr. ***** signed. Rent is clearly shown in
  the lease to be paid by the end of business on the 3rd to get the
  preferred rate and when May rent was not paid, there were delinquency emails
  sent on 5/4/23, 5/11/23, 5/22/23 and a robo call on 6/6/23; then another
  delinquency email on 6/18/23 before payment was made for May and June on
  6/19/23. I have attached a copy of what the email from 5/11/23 said as an
  example (delinquency email). Per the lease Mr. ***** signed, customers may
  comply with the insurance requirement of the rental agreement by utilizing our
  value coverage product. If he does not want this product, he can simply provide
  us with his proof of insurance. To date, Mr. ***** has not done so. While our
  records show that we did not receive any prior communication from Mr. ***** during the time his account was delinquent, he did email us the night of June 14,
  2023 (see attached-FW_Storage unit #228). We responded by providing Mr. ***** with another copy of his lease and re-iterated the schedule of fees and when we
  made attempts to contact him regarding the past due balance. We also explained
  the need to come into the office to gain access to his unit, since
  unfortunately the account entered the lien stage of the delinquency process,
  the lock was lawfully cut, the unit was inventoried, and lien notice was sent.
  We have also communicated to Mr. ***** how he can avoid paying for the value
  coverage product if he so chooses. We will again follow up with Mr. ***** this
  week to see if there is anything else we can do to help resolve this matter. 

  Customer Answer

  Date: 07/21/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: (I received email from ***** ******, and below is the reply i send )
  
  
  
  I have received your email. This is rubbish you throwing dates so called ROBO call. Robo call you are using it as a proof for your self to escape from dirty
  games of overcharging and hidden fees you are dumping on the customers. 
  I never received any call saying you are accessing my unit. Why was there no letter been sent out ? when you can send certified letter after breaking the 
  lock of my storage. 
  
  
  You suddenly are charging 40% higher than i started with. If you have sent an email have you received confirmation of agreement from me ? Send me the copy of the email i sent or agreed with the sudden higher charges. Have you given notice 
  You are still selling the same size of storage at less price. 
  This is nothing but fraud. You are forcefully increasing the payment just in few months after moving in at 40% higher price without tenants consent.
  
  
  You have attached copy of increase in rate with immediate effect- send me the date the email or letter has been send- No email has been received why the dates are hidden.
  How many days prior have you given this notice before it get in effects ? Send me the copy of options and time you gave if the increase of 40% rent is not accepatable. 
  
  
  Even after sending an email with question about the increase in payment never received email back on explanation until i go to BBB.
  
  
  Insurance money was never ever discussed with me or even told about the any alternative. You are advertising for $80 for a unit and then without informing the 
  customer you are adding the insurance money there. I dont want insurance for my stuff. I was never given an option or informed about it. 
  
  
  Soon someone move with the immediate action you increase the pricing at 40% 
  This is all fraud you are doing with the customers. 
  
  
  I am moving out of this storage this month. I wont be paying for the time i didnt had any access to my storage.
  I have email correspondence and nobody ever told me what is the procedure to get the access even after i paid ILLEGALLY wrongly charged 
  over payment on my account, until you send me the email. I was there on friday eveninig to grab something from unit and there was a lock from your company, nobody 
  told me there will be a lock and never told what is the next step. I had to purchased $568 amount of material from vendor which was seating in my storage. That is loss to me due 
  to no communication from your place. 
  
  
  I want refund on overcharged on my account this many months and refund for the time i didnt had the access to my storage unit. 
  
  
  
  Sincerely,
  
  
  ****** *****

  Business Response

  Date: 07/26/2023

  Good Morning, 
  
  Below is some additional detail associated with the rent
  increase email that was sent. Again, it was sent on 5/12, well within the
  timeframe allowed in the lease. To reiterate, the lease is month-to-month so
  the rental rate will change periodically as market conditions dictate. We have attached the signed lease agreement. All actions
  that have been taken and those you have expressed concerns with, align with the
  terms and conditions that you have agreed to. We have not overcharged you; we
  have simply applied fees in line with the lien process. I have added you to the
  vacate queue to vacate by the end of the month. As a reminder, if you have not
  stopped in during business hours to put a new lock on the unit; you will need
  to do so before being able to access it as our lock and seal will still be on
  the unit. If you have any further questions, feel free to reach out to the Regional Manager. Thank you!
  

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between January and June 2023, Storagemart has increased their rental rate by over 71%. Or it notes on their website that periodic increases may be required. I understand an increase to adjust to inflation and other changes in business expenses, however 71% is predatory. 14 days notice is a ridiculous timeframe to provide this large of an increase. They are price gouging. Storage units come with associated costs of both time and money to find and move to another storage solution. Please reach out if you need invoices for reference.

  Business Response

  Date: 07/14/2023

  The Regional Manager has attempted to reach the customer with a resolution. She stated she will waive her increase for the first month. After the first month, the increase will go into effect on the account. 

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This concerns price gouging to the disadvantaged: I received an email with attached invoice on June 15 for a 59% price increase for a storage unit of Manhattan Mini Storage Storage Mart *** ***** ******* *** **** ** ***** ***ective in two weeks' time. The monthly increase hiked from $151 to $240. Said email also did not abide by the terms of the signed rental unit agreement requiring at least 30 days' notice. Nor was there any justification for sudden and steep increase such as this when a) have been customer for 7+ years; b) bar one exception (expired credit card 6 months ago) I have have paid punctually using auto pay c) last increase was single digits. I wrote asking for a reasonable (implying single digit) increase. No response. Clearly if I stop autopay they would have grounds to cancel my storage unit.

  Business Response

  Date: 07/05/2023

  We have passed the information to the Regional Manager to investigate and address the situation. Thank you for your patience. 

   

   

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a rental agreement with Storage Mart and after a few months they have increased the rate by 50%. There was no written notice and I was notified of the increase on my monthly statement.

  Business Response

  Date: 06/23/2023

  Hello, Per section 15 of our lease agreement, below are the terms and conditions outlined.
  
  We do send written notice via email or physical mail, if no email is present on the account. When signing the lease prior to moving into the space, you have agreed to these terms and conditions. Please check your emailed invoice that was sent 6-16-23 per the attachment. We apologize if there was any confusion regarding this matter and have passed your comments to the appropriate person. Thank you!
  
  
  15. CHANGE OF TERMS: All terms of this Rental Agreement, including but without limitation monthly rental rate and other charges and conditions of occupancy are subject to change upon written notice given to CUSTOMER at least fifteen (15) days prior to the end of any month's rental term. If the CUSTOMER continues to occupy the space after the date that the changes go into effect, this Rental Agreement shall be amended, and the change shall become effective.

  Customer Answer

  Date: 06/27/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  My email address on file for the company to inform me of a rental increase. Adding the increase to my monthly invoice is not fair warning!
  The rental increase is 50% more than what I currently pay and a grossly inflated increase. I have only been a renter with this company for a few months and already they increase the rental fee!
  The contract does not state any limitations of how much the company can increase costs by nor how frequently they can increase the rent. 
  I have serious concerns about the following. Will the company increase my rent again? How much will the increase be? How often do they think it’s acceptable to increase the rent? 
  
  
  
  Sincerely,
  
  
  ****** *******

  Business Response

  Date: 06/29/2023

  The notification of the rent
  increase is not on the invoice itself but in addition to, which follows the
  lease agreement of 15-days’ notice before the increase is to take affect the
  following month. We always try our best to be as transparent as possible about
  our lease agreement and apologize about any confusion this may have caused.
  
  We strive to ensure our
  pricing is right in line with storage rates in your area, and we offer flexible
  pricing options in every size to meet any budget. If you find this unit is not
  suitable for you, we'd love to have our manager discuss alternative sizes and
  price points to help find a unit that best suits your needs.

  Customer Answer

  Date: 07/01/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  There is nothing to stop you from giving me 15 days notice every month and increasing the rental fee by any amount you deem fit based on demand! 
  There should be rules around how often you can increase the fee and by how much. As per the contract you make no reassurances and are permitted to gauge your loyal customers to get more money from the next person.  
  I appreciate your staff **** at the rental site who kindly held off on the increase for one month. Poor woman must be fending off angry customers every month when you pull this stunt! 
  
  
  
  Sincerely,
  
  
  ****** *******

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Manhattan Mini Storage located at *** * **** ** *** ***** ** ***** ******** ********** ******** Customer: Maria Carolina
  Unit: 0-6-7
  Claim: ******************* Claim Status: Claim Pending - Claims Dept is Reviewing
  
  above filed addres in regards to damage that was caused to my property stored at this location. My personal perteneces were damage Clothes, Shoes, Book, many Kitchen items including small machines and many more!
  The facility has informed me days later after the damage has happened.
  which caused unprecedented and irreversible damage to my property. As such I requested Manhattan Mini Storage to compensate the face value of the destroyed property. Unfortunately they refused to do that and attempted to propose a really inappropriate settlement of only 4 hundred Dollars$. When the damage minimum is 4000. thousand Dollars; Even insisted that this is a courtesy they be providing and none of the property damage is their fault. Instead it is solely issue that needs to be handled by the city. How can the damage that happened at my Storage located at Private building owned by Manhattan Mini Storage during rain be a responsibility of a city?
  I will provide evidence of the damage and description of items as evidence. I would like to as Better Business Bureau agency to help me recover the Value of my destroyed property.
  
  Can someone please help me with this situation because I don’t know what else to do.

   

  Manhattan mini storage *** * **** **
  *** * **** **
  *** **** *** *****
  ** ***** ********

  Business Response

  Date: 06/19/2023

  Hello, 

  As part of our signed lease agreement, the customer participated in the Value Coverage Plan. It was
  explained to her that this was not a covered loss as damage caused by flood,
  surface water, underground water or water that backs up through or overflows
  from a sewer, drain or sump is excluded in our lease.  Our claims department did offer a customer
  service gesture of $400 (a little more than 3 times the rent at the time the
  loss occurred). However, we took all necessary steps at the time of the incident as outlined below. 

  On April 30, 2023, NYC
  was impacted by heavy rain, especially during the evening.
  The city street sewer pipes
  were not capable to handle the amount of water from the rain, and the
  ground was saturated.
  The water that came from
  the store (roof/ building drainpipes) was not able to leave the facility
  through the sewer pipes.
  The water affected
  several units in the basement during the evening.
  Immediately the team at
  1980 (including RM and Resident Manager) aided to remove the water out the
  facility.
  In the same night, a
  vendor was hired and arrived at the store to help with the removal and
  cleaning of the water.
  In the Morning of May 1,
  the RM and SM of the store completed an assessment of the numbers of units
  affected by the water.
  The staff at the store
  started to make phone calls to every customer affected with water.
  On May 2nd,
  an email went out to every customer affected by water so they could come
  immediately and evaluate the potential damage.
  On May 5th,
  the staff at the store was able to talk over the phone with customer and
  advise her to come right away and check her unit.
  When she arrived, the
  staff assisted her and even provided free resale boxes.
  The staff at the store
  provided the claim form, as we would for any customer participating in the plans.
  On May 11 customer
  provided pictures of items she claimed that were affected by water.
  On the same day the
  claim was submitted to the claim department and sent by RM. 

   

   

   

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing
  05/01/23 - $94.16
  06/01/23 - $168.36
  
  Name Date Created
  Lease 06/14/2023
  Value Coverage 06/14/2023
  
  15. CHANGE OF TERMS: All terms of this Rental Agreement, including but without limitation monthly rental rate and other charges and conditions of occupancy are subject to change upon written notice given to CUSTOMER at least fifteen (15) days prior to the end of any month's rental term. If the CUSTOMER continues to occupy the space after the date that the changes go into effect, this Rental Agreement shall be amended, and the change shall become effective.
  
  I was never made aware that this was changing! They charged the "new" amount for June but started a new lease without my knowledge or signature that is dated 06/14/2023. They have done this before and the owner stated he can do as he pleases and doesn't need to make me aware of these changes.

  Business Response

  Date: 06/14/2023

  Hello, Per section 15 of our lease agreement, your initial lease is still in affect on the conditions outlined. We do send written notice via email or physical mail if no email is present on the account. Since your initial lease was signed prior to moving into the space, you have agreed to these terms and conditions. We apologize if there was any confusion regarding this matter and have passed your comments to the appropriate person. Thank you!

  15. CHANGE OF TERMS: All terms of this Rental Agreement, including but without limitation monthly rental rate and other charges and conditions of occupancy are subject to change upon written notice given to CUSTOMER at least fifteen (15) days prior to the end of any month's rental term. If the CUSTOMER continues to occupy the space after the date that the changes go into effect, this Rental Agreement shall be amended, and the change shall become effective.

   

• Initial Complaint

  Date:05/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store space was amazing until they sold out to storage mart. The manager at the carmel location does not follow up and is rude. She makes promises to call us back, but she doesn’t. She informed us her District Manager would call us to help, but she lied.
  I’m moving out and I need guidance on where to park our trailer. How is this uncommon?

  Business Response

  Date: 05/23/2023

  Hello, Thank you for reaching out we have passed your information to our Regional Manager to address. However, per policy, StorageMart does not allow trailers/pods/containers to be dropped off on the site for extended periods of time. For move-outs, moving trucks/trailers are acceptable to be on site on the day of move-out, and must not be stored in any manner. We are sorry for any inconvenience this may cause and we appreciate you reaching out regarding this matter. 

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between January and May 12th, 2023 this company has increased their storage units 52%. Inflation is one thing, generally 3-5% increase, but 52% is astronomical. With storage units you cannot simply take business elsewhere without the expense of transporting 2 units full of storage. They are 100% price gouging. Please reach out if you need invoices for reference.

  Business Response

  Date: 05/19/2023

  Hello, The Regional Manager has resolved this matter with the customer.