Reviews

This profile includes reviews for StorageMart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  StorageMart

  215 N Stadium Blvd Ste 207 Columbia, MO 65203-1160

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  StorageMart

  3500 I 70 Dr SE Columbia, MO 65201-6518

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  StorageMart

  2506 W Worley St Columbia, MO 65203-4618

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  StorageMart

  110 Guided Court Etobicoke, ON M9V 4K6

  
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  StorageMart

  115 Park Ave Basalt, CO 81621-9339

Review Details

• Review fromCaroline W

  Date: 02/10/2024

  1 star

  Caroline W

  Date: 02/10/2024

  Rate was reasonable at first, and seeing the condition of my unit, hole in the wall, broken light bulb, I conceded I got what I paid for. Very low security. After entering gate code, gate stays open way too long and I once watched a man walk right through, and of course he approached me at my unit while I was alone. No cameras, no on-site staff, nothing to ensure someones safety. My unit was burglarized. Found a piece of paper with a gate code written on it. Obviously someone simply using a tenants code to access the units. Im not even approaching staff about any of it. What would they do? Rate has increased $30 randomly. They charge a $17 Value Coverage Plan fee, which is obviously just made up words . Worst experience.

  StorageMart

  Date: 02/12/2024

  Thank you for your review. We always try to be as transparent as possible about our lease agreement and to keep our pricing in line with local rental rates. We are sorry to learn of your experience and encourage you to notify staff, as there are many things we have in place to assist you in this scenario. We have passed your comments to the appropriate parties.

• Review fromTerry W

  Date: 02/07/2024

  1 star

  Terry W

  Date: 02/07/2024

  Rent went up ***** a month tryed to talk to management no help paying over 300.oo for a 10x10 pricing is outrageous I am forced out

  StorageMart

  Date: 02/09/2024

  Thank you for your review. We always try to be as transparent as possible about our lease agreement and to keep our pricing in line with local rental rates. We are sorry to learn of your experience and have passed your comments to the appropriate parties

• Review fromAnony M

  Date: 01/18/2024

  1 star

  Anony M

  Date: 01/18/2024

  STAY AWAY! This company, which has taken over Manhattan Mini Storage, allows staff to enter units without unauthorization. Someone entered my unit and left a water filled fat-free milk jug turned on its side. When I placed it on its side, water leaked out of punctured holes. In addition, I have hundreds of dollars worth of rust water damage to my property. The monthly property protection insurance amount of $12 is worthless, and just another way to get more money. ***********************, head of claims, told me point blank, "You didn't experience water damage; your claim has been denied."

  StorageMart

  Date: 01/22/2024

  Thank you for your feedback. We take all claims seriously and will pass your comments to the appropriate teams.

• Review fromPJ L

  Date: 12/29/2023

  1 star

  PJ L

  Date: 12/29/2023

  Last fall, we rented a storage unit, for 2 weeks. The day prior to moving our items out, we were notified by StorageMart management notified us that our lock was cut. We were out of town and drove 8 hours to file a police report and figure out was stolen. Upon arrival and surveying the storage property, we found the location had numerous security concerns. So beware of StorageMarts false advertising on their website. Here is just a small sample of the deficiencies in their security practices. 1) The was one security camera , not monitored with alerting, that was 200 feet from our unit that was mounted low enough to the ground, to be tampered with, which it was. 2) Half of the property has no fencing. 3) Homeless camp 1/2 block away 3) The keypad at the entrance can be overridden by software and this is a known issue by StorageMart. 4) The site doesnt have an employee or manager onsite everyday. 5) They advertise that this location closes at 10pm every night, when that is not true as some tenants have 24 hour access and other tenants must be out by 10pm. These are just a few items that are to be aware of. Whoever broke into the unit, spent hours sifting through our belongings and taking only things that could be pawned or worn. There were other break-ins, two others according to Columbia PD, that week as well. StorageMart could have remedied this by securing their facility by completely and appropriately installing 8 fencing with security wire. Installing security cameras that effective, cannot be tampered with, and has alerting & is monitored. If there are break-ins, hire private security to drive through the property to be a deterrent and help secure the property and the tenants property. Read the contract, StorageMart has a number of lawyers that have created an ironclad contract that states they are not responsible for any liability in securing your belongings.

  StorageMart

  Date: 01/02/2024

  Thank you for your feedback. We have passed your comments to the appropriate members of our team.

• Review fromBrett H

  Date: 12/14/2023

  1 star

  Brett H

  Date: 12/14/2023

  Wow.... words cannot explain....But it's all my fault for not doing my proper review research.

  StorageMart

  Date: 12/15/2023

  Thank you for reaching out. If there is something we can assist you with, please contact us at your local facility. Thank you!

• Review fromMicquia E

  Date: 12/07/2023

  1 star

  Micquia E

  Date: 12/07/2023

  I have the smallest unit available at the south east 14th location and Im being charged almost $100 on top of that Mice are eating my clothing and shoe laces there is an over abundance of f**** all over my things! I have complained to the buisness as well as customer service. *** asked for corporate to contact me and have yet to hear from them! Upon looking at the website the same unit I have is being rented for around $32 I really dont understand how that is happening Im very upset and I would never recommend this place to anyone at all! Go to the ******* location! Ive had no problems at from them! The property manager is excellent he is very helpful and knowledgeable!

  StorageMart

  Date: 12/08/2023

  Thank you for bringing this to our attention. We have passed your comments to the Regional Manager to address.

• Review fromAvery W

  Date: 11/29/2023

  1 star

  Avery W

  Date: 11/29/2023

  Storage mart has been taking over $600 for a $315 unit twice, each time sending my bank account into the negative. It takes 45 days to get it back. Tell me that isn't theft.

  StorageMart

  Date: 11/30/2023

  Thank you for bringing this to our attention. We have passed your comments to the appropriate teams to address.

• Review fromBonnie S

  Date: 11/16/2023

  1 star

  Bonnie S

  Date: 11/16/2023

  Worst customer service ever. ****, unfriendly people.My husband passed away and they won't put the unit in my name after going there 2 times personally with the detaj certificate.Worst business experience. I would not us them again.

  StorageMart

  Date: 11/17/2023

  Thank you for reaching out to us about this sensitive matter. We have passed your feedback to our Regional Manager to address.

• Review fromPA B

  Date: 10/16/2023

  1 star

  PA B

  Date: 10/16/2023

  Unprofessional and rude customer engagement at every level. Very friendly when they sign you up and then you may as well forget there is any help or customer service. No information, no follow up, promises unkept and shockingly rude in normal inquiry. There is no name or accountability in their correspondence. Hidden fees and pricing. Line items on invoice are misleading. Worst business experience I ever had in Manhattan.

  StorageMart

  Date: 10/17/2023

  We appreciate ************* feedback and would like to address his concerns directly. If we can receive more information as to what location the storage is at and the unit number, we can address these concerns. 

  For general concerns about pricing and fees, we do have a fee structure in place based on the customers length of delinquency. All rent is due on the first of each month and if paid on time, no fees are assessed. 

   

   

• Review fromZachery J

  Date: 10/13/2023

  1 star
  Terrible service. My credit card expired, and rather than calling me, they cut my lock and gave me a huge upcharge 1 month after the autopay didn't go through.Truly poor customer experience in that they throw the contract at you vs doing the right thing and trying to make things right for long-term customers.And yes, they constantly raise rates.