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Business Profile

Gun Dealers

Tactical Sh*t

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A purchase was made on May 24, 2025. The website showed the items as in stock with 5 to 7 day shipping time. On June 3rd, I sent an email stating "Please provide an update on Order #*********. I have not received any information about this order since May, 24 2025." Two days later I received the following email from ******: "Jun 5, 2025, 1:56PM CDT Sorry for the delay. The next batch is in route so you should have tracking in the next 5-7 business days.~******" On June *******, I sent another email: "Hello, Please provide a refund for this order or I will consider this a scam and respond accordingly. Later the same day, I receive the following email from ******.****** (Tactical Shit)Jun 19, 2025, 2:29PM CDT That's no problem. Would you like a $108.25 refund or a $120 store credit to choose something else?I respond: $108.25 refund *********** has not provided the refund.

    Business Response

    Date: 06/23/2025

    As stated in the FAQ's it can take ***** hours for response time to address emails due to volume. **************** hours are Monday - Friday from 9-5. It will be refunded today. 

    Customer Answer

    Date: 06/24/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    **** *********

  • Initial Complaint

    Date:06/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/6/2025 for a firearm with an advertised shipping time of 7 to 10 days, it has been 12 days and the firearm has not been shipped. You can not reach them by phone and after 3 emails sent I have had no response. The customer service is not what was expected. ****** tied up here as they process your payment the same day but don't seem to want to ship your order.

    Business Response

    Date: 06/18/2025

    We apologize for the delay. We are currently waiting for a copy of the *** so we can ship your order. I have requested that the *** department follow up with them today. 

    Customer Answer

    Date: 06/19/2025

    They should have the information they need from the *** since I used the one they have listed on their own website. To be sure I went by the *** this morning and the lady emailed a copy of their *** to ************************************** while I stood there. Judging by the complaints I have read on the BBB website I will only accept their response after the item is delivered.

    Customer Answer

    Date: 06/19/2025

    They should have the information they need from the *** since I used the one they have listed on their own website. To be sure I went by the *** this morning and the lady emailed a copy of their *** to ************************************** while I stood there. Judging by the complaints I have read on the BBB website I will only accept their response after the item is delivered.

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order request was on February 2, 2025. I paid $400.00 for a product that has not been delivered. Ive emailed support three times about the order. The response is always the same. The statement is we should have a shipment within the next two to three weeks. Its now 2 months. I believe they received the product and either sold out or never intended on sending out the order.

    Business Response

    Date: 04/07/2025

    These are pre order firearms. Meaning you get in line for the next allocations. ******* is taking longer than expected to deliver firearms due to volume. As soon as they get here we can ship. 

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a ordered for two items in Feb 2025. They advertise on site five to seven days for shipping. I have only received half of the order. I am still waiting on the other half of the order-(12 boxes of bullets for my guns) that I have never received it. The order number is *********

    Business Response

    Date: 03/10/2025

    Emails were going to spam folder. Got it corrected and replied to customer internally the shells will be there tomorrow. 

  • Initial Complaint

    Date:02/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Doesn't ship your order, it's a complete scam.

    Business Response

    Date: 02/21/2025

    Responded to email with customer they are finishing up production and it will be shipping next week. 

    Customer Answer

    Date: 02/21/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    **** *******

    Customer Answer

    Date: 03/06/2025

    I placed an order for 2 items. It took them around a month to finally ship the package when it was posted to 5-7 shipping. The item was clearly not in stock when I ordered. I finally received my package but they only sent in half of the order. I'm requesting a refund and a formal apology as this is the worst customer service experience I've ever encountered.

    Customer Answer

    Date: 03/06/2025

    They never shipped half of the order and they won't provide a refund!!!!

    Business Response

    Date: 03/21/2025

    We shipped it and he has it.

    Business Response

    Date: 03/21/2025

    We resolved this issue with the customer.

  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep flooding my email box with emails and they will not unsubscribe.

    Business Response

    Date: 01/22/2025

    As per ***** Spam Act compliance there is an unsubscribe link in every marketing email we send out.  We have no reports of it malfunctioning.  This is the first notice we have received from you requesting to be unsubscribed.  You will be unilaterally unsubscribed and removed from ANY lists that  our company or subsidiaries manage within 24 hours of this notification.

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 11/21/24 for a set of body armor plates. After some testing on said plates was publicized, I felt that these plates would be a risk to wear. Within the company's posted return policy, I leveraged my right to cancel my order prior to the order shipping, this cancellation was submitted to their customer support mailbox on 11/29/24. After no response, I emailed them again on 12/3/24 asking for an update. After no response, and receiving a label creation notice for the order on 12/10/24, on 12/12/24 I filed a chargeback with my bank and then emailed the company again to notify them, this time I received an auto-reply from their support system which I had never received before. On 12/13/24 the tracking showed that *** was now in posession of the item. On this same day, customer support replies to claim they were having email issues and told me to reject the package, and they could have called *** and had the shipment returned themselves. On 12/16/24, a person in a *** shirt driving a late model gray or silver ******** sedan dropped the package at my door and were already driving away by the time I answered the door, making it impossible for me to reject the package upon delivery. I replied to the company to inform them of this immediately on the same day. After no response, I replied again on 12/17. On 12/18, they replied to say they can't accept returns on body armor. Since then, I have repeatedly asked how we can resolve this matter and they just keep telling me they can't accept a return, not telling me whether or not they'll try to charge me again or try to reverse my credit card chargeback for their package still sitting in my house. Desired settlement of this matter is one of two options; 1. They accept a return of the body armor plates and allow my chargeback to finalize, or 2. They give me permission to throw away the order, allow my chargeback to finalize, and assure me I will not be charged again.

    Business Response

    Date: 12/30/2024

    Issue was resolved internally with customer to receive refund. 

    Customer Answer

    Date: 12/31/2024

    Better Business Bureau:

    The customer support representative from the business reached out via email to confirm that they are going to accept a return of the product, provided me with a return *** shipping label, and assured me that they will allow my chargeback to finalize, resulting in a refund to me for the purchase.

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 items from then online 9/2/24. One was shipped to home address, the other needed to be shipped to local ***. After waiting a few weeks, I contacted them to find out status of this and another FFL order 8/31/24. They said they were awaiting the *** certificate. I contacted the *** and they sent it. Tactical Sh#t sent the one item, but not the original. I have contacted them for several weeks, and only get, Ill check with our ********** then nothing. Its been months now and possibly too late to dispute the cc charge. Buyer beware of this company, Im still out over $400.

    Business Response

    Date: 12/16/2024

    I am so very sorry for this delay. I have escalated this to the top management team to get your firearm shipped as quickly as possible. 

    Customer Answer

    Date: 12/19/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ******* ****

  • Initial Complaint

    Date:12/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting bombarded with spam emails from this company that I've never had any business with, and there is no way to unsubscribe. It's a creepy survivalist outfit, so I'm definitely not contacting them. I've blocked the emails, so they go to my junk folder, but I'm still getting multiple emails every day. I believe the lack of an unsubscribe link is a violation of *** rules.

    Business Response

    Date: 12/10/2024

    The unsubscribe is at the very bottom of the email but I have contacted the proper channels to have you immediately removed. 

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the 25th of November. Since then, it had come to light that the ballistic plates they were selling were mislabeled and not to standard. I immediately requested a refund and cancellation via email. I emailed again later to confirm. I ended up emailing about 5 different times, and calling close to a dozen times. Each and every time, I received no response. After about 10 days, I received an email saying "sorry, your order already shipped". They blatantly ignored all of my calls and emails in an effort to pedal off sub-par gear. I want a refund, which they proudly advertise on their website.

    Business Response

    Date: 12/09/2024

    We are not blatantly ignoring requests. We are experiencing a higher volume that normal and are working to address issues as quickly as possible. Customer refused package so it will be refunded once it's returned to our facility. 

    Customer Answer

    Date: 12/09/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution, provided I am issued the refund.
     
    Sincerely,

    **** ******

Tactical Sh*t is NOT a BBB Accredited Business.

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