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Business Profile

Gun Dealers

Tactical Sh*t

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution, provided I am issued the refund.
     
    Sincerely,

    **** ******

    Business Response

    Date: 12/09/2024

    We are not blatantly ignoring requests. We are experiencing a higher volume that normal and are working to address issues as quickly as possible. Customer refused package so it will be refunded once it's returned to our facility. 

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 22643093

    I have reviewed the business' response and am rejecting it because:

    The merchant had 6 days to comply with my request to cancel and rather than act accordingly they ignored my request until after it had shipped 



    Sincerely,

    **** ********

    Business Response

    Date: 12/05/2024

    Product is as described. False testing has made customers worry it is not up to standards. The manufacturer has provided proof the product is as advertised. Body armor cannot be returned. 

    Business Response

    Date: 12/09/2024

    We apologize for the delay in response as due to the black Friday sale as well as understaffing we are addressing concerns as quickly as possible. 

    Customer Answer

    Date: 12/11/2024

    Complaint: 22643093

    I have reviewed the business' response and am rejecting it because:

    While I feel the argumentative response from ****** and the ignoring of my request to cancel for nearly a week is your responsibility, it is not your fault that ******* made false claims and advertisement that created the situation to begin with by claiming they were tested to NIJ Standard ******* on their website and then subsequently removing it. Enclosed is a URL and screenshot from an archived page through Highcom stating as such

     

    **************************************************************************************

     

    How will TacSh*t handle this moving forward, as the products were falsely advertised through the manufacturer and the fact that the plates are not drop rated means there is possible damage from the ***** shipping process which renders them useless

    Sincerely,

    **** ********

  • Initial Complaint

    Date:11/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    **** *****heir website. I understand Thanksgiving was this week, but they've now had 3 business, not including Thanksgiving, to respond to my initial email. It appears my request to cancel this order is being ignored. I have since read reports from other customers stating that the merchant has ignored their requests to cancel orders as well, and only responds once the order ships to basically say 'too late'. I just want to cancel this order and receive a refund as is spelled out in their terms.

    Business Response

    Date: 12/04/2024

    I do not have any emails with the email address listed or order numbers listed from the buyer. The plates are as described. It will be cancelled and refunded. 

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** *******

    Business Response

    Date: 11/25/2024

    Due to a **** sorting issue the packages were returned to us and reshipped. The **** tracking number states it will be there Monday. You may refuse the package for a refund. 

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction - 11/7/2024 Price of Transaction - $274.94 on Nov 7th of this year I purchased an item online with an advertised delivery date of "7-10 business days". The advertised item and delivery days can be seen here:****************************************************************** Delivery was not accomplished in the agreed/advertised time. when I inquired about the delivery and stated expectations, "******" replied with "Ok well it's not overnighted so it won't be in your hands today. I'm sorry that we are simply human and not amazon and cannot ship as fast as machines do. ~****** "I have currently requested a refund and I am awaiting the reply. it is past the advertised/agreed on time frame and my item has still not shipped out and the item only has a label printed (no pick or transfer notifications) , and a tracking number associated with it that does not show any movement on the package.

    Business Response

    Date: 11/25/2024

    As explained to the customer, the volume of orders has them running behind. The order has shipped. As also explained to the customer, he may reject the package for a refund. 

  • Initial Complaint

    Date:11/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order with Web Corp **** on Nov 4th, 2024. (Web Corp operates under Liberal Tears, Tactical Sh*t, among others) They charged my card immediately but never shipped my plates. I contacted them and they said they were working as fast as possible to ship. Now they are saying 14 business days to ship (my order details never mentioned 14 days). My order is well over the time frame of the shipping details.

    Business Response

    Date: 11/25/2024

    Due to the extreme volume of orders we are shipping as quickly as possible but we are falling behind. Shipping is working open to close and weekends to get caught up. I have marked the customer priority to ship today. 

  • Initial Complaint

    Date:10/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are processing transactions and taking money for a product they do not have and cannot provide. They are liars and scammers. Buyer beware

    Business Response

    Date: 10/30/2024

    This trigger ships direct from the manufacturer. I was only made aware today that the label has not moved since they generated the shipping label. I have put a request in with the manufacturer to reship a new trigger upon batch completion

  • Initial Complaint

    Date:10/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30 I placed an order and was charged immediately. Tactical S*** websites indicate orders will ship within 5 to 10 business days. It has now been 15 business days, 21 days in total. When I first inquired the response was "you will probably get a tracking number next week". I didn't get a tracking number - so I requested a refund. The reply was then "we need to verify with the warehouse". That was several days ago with no further reply, no shipping information, no refund, and no further response to emails.Meanwhile I keep getting emails (as late as today - 21 days after my order was placed and fully charged) offering the same product for ******* is apparent there is no intention to address this in a serious manner.

    Business Response

    Date: 10/18/2024

    The ammo ships from an off-site location so we need to confirm cancellation before refunding. The warehouse confirmed this morning, after I requested on Wednesday. The order has been refunded. 

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

    Business Response

    Date: 09/19/2024

    I was advised the delivery truck only contained half of the order and the other half will be arriving Monday. We will refund your order per your request. 

     

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7/18/24 for an item that showed in stock and still have not received it. I have reached out 3 times via email and each time I have received a reply saying the or would be fulfilled within ***** hours or that it has already shipped, including a **** tracking number on 8/20/24 that still shows status unavailable 3 days later. I have also asked for a refund and that is when they sent me the tracking number. I would be happy with the item I ordered or a full refund but they seem to not want to do either.

    Business Response

    Date: 08/26/2024

    I have reached out to the warehouse to verify the tracking number. If it's the right tracking number and it still did not ship I will refund the purchase for you. If they gave me the wrong tracking number I will be sure to update your account so you can track your purchase. 

Tactical Sh*t is NOT a BBB Accredited Business.

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