Complaints
This profile includes complaints for Plaza Motor Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 48 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told my credit application for an auto loan was denied and I would just like a copy of the denial. Thanks.
Business Response
Date: 06/23/2025
Good afternoon,
After reviewing this with the General Manager of the **** of Creve Coeur I have found that Aigner ****** did apply for a vehicle loan at that store. However, the bank denied the loan application. We do not actually finance vehicles we are the dealership selling the vehicle. The bank that denied the vehicle loan application will send out a letter to inform the applicate their request was denied. This letter will usually include a phone number to call to get details of the decision to deny the loaner application. Thank you
Sincerely,
***** *****
Market Controller
Plaza Motor Company
Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was duped into purchasing a Mercedes E 350. The dealership negotiated and sold the vehicle as if it didn' have any prior issues. There was nothing on the the carfax outside of the windshield replacement, but no reason why the replacement. The disclosure revealed there was hail damage, glass replacement, dent repair to the vehicle. I over looked the revelation in disclosure, because the lack of information on the carfax and the disclosure was buried in paperwork and the finance person distracting by excessive talking. I suspect the vechile was in the hail storm last year and the dealership repaired the vechile through their collision center whereby there was no report given carfax. Had I known of the damage, I definitely wouldn't have paid the amount that I did and would have kept my car.Business Response
Date: 04/08/2025
Good evening,
The General Manager has reviewed the complaint. This vehicle had no repairs performed by us for hail, glass or paint repairs. Our disclosure states there was $0 repairs for these items performed by us. It passed the *** inspection, and we ran a current Carfax which also shows no accidents/damage, nor does it mention hail damage. We provided ***** of the Carfax, CPO inspection and disclosure stating we did not complete any repairs for hail, glass or paint repairs to this vehicle. The vehicle was delivered with no damage. All the documents were reviewed and signed prior to delivery. The statement in the complaint indicates the guest was aware of a windshield replacement. "There was nothing on the Carfax outside of the windshield replacement, but no reason why the replacement". We did not perform this replacement and would have no knowledge as to why it was done. It could be for any number of reasons, but we again can only speak to work we would have completed on a vehicle. We strive to provide excellent customer service and operate with the highest level of integrity. All statements made are factual and the guest was provided with copies of all documents.Sincerely,
***** *****
Market Controller
Plaza Motor Company
Initial Complaint
Date:02/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Car was taken to the dealership for an oil change, replacement door actuator, reprogram keys, and side mirror camera replacement. There was no damage to the passenger side front fender when I arrived at the dealership at 7:00am on Friday Feb 21. Usually, there is a video sent when the multi-point inspection is done (I have a video, cannot upload but have screenshots). I never received one until I spoke with the service manager when I arrived to pick up the vehicle on Wednesday, Feb 26. I was at the dealership on Saturday, Feb 22 with an issue with the courtesy vehicle. I asked to take my vehicle back and was told there was a "hiccup" and I could not. Upon receiving my vehicle on Feb 26, I noticed there was something wrong with the passenger side front fender by the wheel. These pictures are attached, with the "Driver Side Front Fender.jpg" showing what the fender should look like for reference. In the photos, I noticed a yellow paint transfer and the mud-flap had been ripped from the fender (shown in IMG_4360.jpeg). Additionally, the driver side window had been scratched and would not seal properly, resulting in a leaking window. When I confronted the dealership with the issue, they insinuated I had run into a curb and the damage was my fault. Upon reviewing the vehicle inspection video they stated, "The damage you experienced is shown on the video." This claim is false, there is a road **** **** on the underside; but the damage I noted in all included screenshots was nowhere on the video. I was unable to obtain the time and date the inspection video was taken, and the "investigation" the dealership conducted was approximately 3 hours long to review 4 days of camera footage. At this time, it is clear the dealership will go to any length to cover up damage to customers' vehicles (including lying) and will not cooperate in a truthful manner to resolve this issue. I have not contacted a third party to verify the repair cost, but I plan to.Business Response
Date: 03/25/2025
The service manager ***** ****** is working with the guest to address their concerns. They brought the vehicle in on 3/20/25 and the guests concerns were addressed. Thank you.
Sincerely,
***** *****
Market Controller
Plaza Motor Company
Customer Answer
Date: 04/02/2025
I am still in the process of reaching a completed resolution to said complaint. The business has said they will repair the vehicle and the window but I have been back to them multiple times already with no completed repairs.
Each time I receive my vehicle back the same issues are present. As of this morning April 2, 2025 my vehicle is back at the dealership to have the bumper repaired as well as the window.
Business Response
Date: 04/10/2025
Good afternoon,
We completed repairs to this vehicle including the front bumper and addressed the wind noise from the drivers front window seal. We are happy we could resolve these items. We strive to provide an excellent guest experience and look forward to continuing to be your automotive service provider. We appreciate your business.
Sincerely,
***** *****
Market Controller
Plaza Motor Company
Customer Answer
Date: 04/11/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** ******Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Well when I first bought my car I was told it had blind spot sensors, which I did not have!! Then I took the car in for service and told them about seats not wearing good , plus my Q5 emblem fell off and I did not get the rails for top roof. Well no one ever gets back to me !! My sales guy isnt there anymore either. I even talked to the manager and never got anything solved!! So I am very disappointed on my purchase!!Business Response
Date: 02/21/2025
Good afternoon,
I have reviewed this complaint with the General manager of the **** store. We do see Ms. ****** has been in for service several times since she initially purchased the vehicle. Kayne the salesperson had correspondence with Ms. ****** in April of 2024 several months after the service was performed and a year after her initial purchase, she stated all was good except the seat seemed to be wearing more than normal and she wanted it looked at. She also came to the dealership in October looking to trade the vehicle, but she did not choose to do so at that time. During the time that this vehicle was produced there was a shortage of semiconductor chips which are needed for the blind spot monitors which are part of the active lane assist, side assist and rear cross traffic warning systems. The window sticker provided by **** Trokey shows where this was deleted from the original factory specs due to this shortage. I have attached the section of the window sticker that shows these were disclosed as eliminated options at that time. We believe we have kept communication open with the guest and have worked to ensure her satisfaction. We are happy to take a look at the seat wear to determine if there is a material defect that needs to be addressed.
Sincerely,
***** *****
Market Controller
Plaza Motor Company
Customer Answer
Date: 02/21/2025
Complaint: 22923078
I have reviewed the business' response and am rejecting it because:
I was told by **** that I would not of bought the car if I knew I was not getting the blind side sensor , plus I got no roof rails which is also listed on my window sticker. I never got a return call about my seats either!! I have been getting everything serviced there because I have an extended warranty with plaza.
Sincerely,
*** ******Business Response
Date: 02/25/2025
Good evening,
I have reviewed the response with the General Manager, and he is going to have the service department reach out to schedule an appointment to address the roof rails and seat wear concerns. The window sticker did clearly show the sensors were deleted from the originally package due to the microchips not being available during that time period. The window stickers are clearly displayed on all our inventory. We do appreciate your business and hope we can resolve the roof rail and seat concerns to your satisfaction.
Sincerely,
***** *****
Market Controller
Plaza Motor Company
Customer Answer
Date: 02/26/2025
Complaint: 22923078
I have reviewed the business' response and am rejecting it because: If your service department does reach out to me on only my concerns then yes I will be satisfied, but I have been there two times already and never resolved anything yet!! Also my window stick was in the glove compartment when I bought the car . I trusted what my salesperson told me about having the blind spot sensors. I came back the next day after my purchase very upset about this and was told for $1900 they could add the blind spot sensor. Im sure you should have this noted along with my Q5 embedded broken.
I thought I was getting a discount price because this was a loaner car with ****** miles on it already. I even called the headquarters at **** and I got no resolution.
Sincerely,
*** ******Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I search ****** for used SUVs in the area, and per attachment located a 2010 Acura RDX for $4002.00. I contacted the sales department and spoke and followed up via email with *****, to inform him I was coming into the facility to test drive/ purchase today. I told him the website did not have actual photos and he said he would send me a link. I opened the link and looked at the photos. My son and I visited and test drove and were happy with the vehicle. We preceded to the office to discuss method of payment. It was then at this time he informs us the car is $9,000. I showed him the website showing the price of the vehicle. He said thats not accurate, I said thats the advertised price. What do you mean not accurate? He informs us after speaking to his manager that its unfortunate but the car was going to be wholesaled at that price but they made the business decision to keep it and lost at $9,000. Again I say its advertised at this price. He says I sent you the link for the pictures it showed the price. I said I didnt look at any details of the car but the photos because there were only stock photos on the website. Website was ***********. I am so upset! I just got off work, was 35 minutes away, rushed in to test drive and then get told the price was false advertising.***** said the car needs new tires, Fuel injection cleaner, brakes flushed, and minor damage on the back fixed. My son and I figured without these repairs they would uphold the list price on the website. We asked if we could purchase as is for the $4,000. Listing price, we received a firm NO. No apologies, just price jabbing, just rude. They made no effort to do right by their error, and the fact that I wasted my entire evening driving on snow covered roads in traffic to get this car for my son.I would never recommend this establishment. What is wrong with dealerships these days price gouging their customers?Business Response
Date: 01/13/2025
Thank you for bringing your concern to our attention. We truly value all feedback from our customers and understand the frustration that can come with discrepancies in online listings.
Upon review we would like to clarify the sequence of events.A temporary pricing error was indeed present on our website when you initially saw the vehicle in question. As soon as the error was identified, we promptly corrected the listing to reflect the accurate price. We also took the extra step of sending you an updated link to the corrected listing, ensuring transparency regarding the revised price.
We understand that when you visited our dealership, you were still hoping to secure the vehicle at the original, incorrect price. While we strive to be as accommodating as possible, our pricing reflects real-time market conditions, including inventory changes and other factors. As such, we are unable to honor outdated pricing once it has been updated.
We want to emphasize that we regularly review and adjust our vehicle prices to remain competitive in the market, which is why listings may change frequently. We sincerely regret any inconvenience this may have caused you, but we assure you that our intention was never to mislead or frustrate our valued customers.
If you would like, we would be happy to assist you in exploring alternative options or discussing other vehicles that fit your needs.Your satisfaction is important to us, and we hope to have the opportunity to serve you again in the future.
Thank you for your understanding.
Sincerely,
***** *******General Manager
Jaguar Land Rover St Louis
Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 5th, 2004, my 2004 *** Z4 Roadster was towed to Plaza Motors at my sons request for a starter replacement. The starter had already been purchased, and Plaza Motors was asked to complete the installation. During the vehicles stay, your team conducted a 360-degree inspection and informed me that the car required two new front tires and rear brakes. I opted to proceed only with the starter replacement, intending to address the tires and brakes at a later date.Upon leaving your facility, I experienced a complete loss of steering and braking ability while driving home. Fortunately, I managed to bring the car to a stop, but once home, it would not start again. It is deeply concerning that, following a safety inspection and basic service, such a critical failure occurred. Had the inspection been conducted thoroughly and competently, this situation should never have arisen. This incident posed a severe risk to my life, and the lack of attention to detail is unacceptable.When I attempted to discuss the matter with Plaza Motors, I encountered dismissive and unprofessional behavior from Service Advisor ***** ******. I was informed that I would be responsible for the cost of towing the vehicle back to your facility. This response reflects a complete disregard for the seriousness of the situation and the potential danger I faced. After escalating the issue to her supervisor, Plaza Motors ultimately agreed to cover the towing costs.The reinspection revealed that a 12V wire to the starter was improperly installed, and the hot wire had been removed. This level of oversight directly contradicts your websites Trust the *** Experts statement. The tow hook was also left on my vehicle and not removed post-service, showing further disregard for detail and safety. Despite follow-ups, ***** never returned my call.This experience reflects negligence and a lack of care for customer safety.Business Response
Date: 01/12/2025
Good afternoon,
I spoke with the service manager in regard to this complaint. He informed me he spoke to Ms. ********* prior to the vehicle being returned to us and let her know if it was an oversight on our part, we would gladly cover the tow and complete the repair at no charge. We do take our guest needs and safety seriously and want to apologize that this was not reflected in our team member's response. We will address this and use this as a learning and training opportunity. The service manager agreed after the vehicle was returned to service department that the wire should have been caught by the technician. We did cover the cost of the tow and there was no charge for completion of the repair. We are sorry for the inconvenience and glad you gave us the opportunity to correct the repair.
Sincerely,
***** *****
Market Controller
Plaza Motor Company
Customer Answer
Date: 01/13/2025
Complaint: 22734139
I have reviewed the business' response and am rejecting it because:Your response to this situation is completely unacceptable. Referring to this as an "inconvenience" is dismissive, insulting, and grossly minimizes the seriousness of what occurred. This was not a simple oversightit was blatant negligence that put my life at risk. My safety is not a "learning opportunity" for your staff; it is a fundamental expectation when I trust your team with my vehicle.
Let me also make this clear: the only reason the car was towed back to your facility was because I had to repeatedly argue my point and advocate for myself. Your team did not take ownership of this issue until I was forced to demand action. This level of disregard and lack of urgency is shocking and unacceptable.
Your website boldly claims that customers should TRUST THE EXPERTS and promises a LUXURY experience. Let me tell you, my experience has been anything but that. These claims are a blatant lie when paired with the negligence and dismissive responses I have received.
Furthermore, I cant help but askif this exact situation had happened to you or your own family member, would this response have been sufficient? I highly doubt it. I am confident much more would have been done to address the problem and ensure such a dangerous oversight was never repeated. Why is my life and safety being treated with any less care or concern?
This is more than a customer service failure; it is a systemic issue with your quality control and a failure to uphold even the most basic standards of safety. I demand a full and detailed explanation of how this happened and a concrete plan of action to ensure no other customer is subjected to such negligence. Anything less demonstrates a complete disregard for your customers safety and wellbeing.
I expect a serious response that reflects the gravity of this situationnot another hollow apology or attempt to deflect responsibility.
Sincerely,
********* *********Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle from Mercedes Plaza Motors approximately 2 years ago. Due to lack of competent customer service, and ineffective communication from staff, I traded in the vehicle in November 2024. After not receiving any assistance with return of my gap insurance, I wrote a complaint and was contacted by a representative from "used cars." Thanks to his help my paperwork was mailed off. Fast forward, a month later in December, employee "********" continues to tell me she hasn't received anything. I contacted the *** agreement institution, and they informed me they had cleared the release in early December. Today, after finally talking to a salesperson named, ****, I was once again transferred to ******** (Who I can only assume that she was working from home, due to the background noise level, and her unwillingness to help.) After, being on hold for a while, she claims: "We received the claim we just haven't entered it yet!" Received in early December and approaching the end of December! What was I thinking?Business Response
Date: 01/12/2025
Mr. ******,
We strive to provide excellent customer service. I am sorry to hear your experience did not reflect this. I spoke with ******** who handled your gap policy and key replacement warranty cancellations. The refund check was completed on January 9th in the amount of ****** on check number ******. Although I am not certain of all the transaction details that lead to your evaluation of our store not providing adequate customer service, I do believe you were not provided with the proper information when your paperwork was submitted to cancel the warranties. These were processed through two different companies, and it typically take 4-6 weeks to receive the refunds from those companies. Once received we promptly refund to the appropriate party. I will use this as an example when training our team members and make sure they are aware of how they present themselves when assisting our guests. Please accept my apology for the lack of urgency that was portrayed by our product specialist. We appreciate your business and hope we can regain your trust in our abilities in the future.
Sincerely,
***** *****
Market Controller
Plaza Motor Company
Customer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
**** ******Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just got done paying them 7k and they were supposed to do some repairs. We got the vehicle on Friday and the car still has terribly wrong issues. The blinkers aren&#**;t working, we are getting a skid symbol light on but that happens regardless of movement. These weren&#**;t issues before doing the repairs. They charged us 3k for a side mirror replacement, which was not needed to be done, and they did it anyway. I tried to tell them about the new lights and they are asking for 1300 up front to look at it, so we did not. I was working with the ****************Business Response
Date: 12/26/2024
Good afternoon,
I have gotten with the *********** manager ******* ************ to review this complaint. We did repairs to Mr. ********* vehicle on repair order number ****** which was originally opened in October and was completed in December. The vehicle was brought to us and the guest stated they had "hit a pothole" and that they wanted us to work with the insurance company for the repairs. The insurance company came out and inspected the vehicle and subsequently denied the claim since there was no evidence of impact or scraps to the oil and transmission pans. Mr. ******** requested the insurance company reinspect the vehicle multiple times and they denied the claim each time. We finally got authorization from the ********* to complete some of the recommended and needed repairs along with some maintenance items. We repaired the oil and transmission leaks which were significant.
We did not replace the mirror. Although it was part of the original estimate, we did not get authorization to replace it. The windshield is a non- *** approved windshield and does not seal at the top edge. The warning lights they are reporting are directly related to water intrusion into the cabin due to the aftermarket windshield which has allowed water into the cabin and down into the dash where all the modules and controls are housed. The ********** declined the repair of the windshield and diagnosis of the damage including the chassis control system. We did clear the sunroof drains at their request, but the major water leak is from the aftermarket windshield. We assisted the ********* with obtaining financing for the needed repairs. We have no prior history with the guest or the vehicle. This vehicle was last sold through Carmax. We maintain that we only completed repairs approved by the ******************. We understand the frustration when a vehicle is in need of unexpected extensive repairs. We strive to provide excellent customer service and took all measures to explain needed repairs and the relevance of the repairs to address the issues with the vehicle. We provide the information to our guest to make informed decisions about what repairs they want to proceed with. We followed through with approved repairs to correct the items they approved, but did not complete any unapproved repairs.
Sincerely,
***** *****
Market Controller
Plaza Motor Company
Initial Complaint
Date:12/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought a vehicle October *******. First thing, I had to register my own vehicle after a month and a half. Then, I wanted to cancel my Guaranteed Auto Protection for a few days now and I am being harassed. They ask me to submit documentation after documentation. Section 4 under B states if you can provide proof that the loan is paid in full you will receive a **************** 6 states this is not transferable to any other financial agreement Plaza has relationships with financial institutions which they can call and verify a loan was paid off. I've provided proof. Now they are asking for me to get a notary. I have purchased vehicles throughout my lifetime and I have never been harassed in this matter. I signed for a loan and if I chose to cancel GAP; Im entitled to my refund. This dealership will run you through loops be aware.Business Response
Date: 12/23/2024
Mr. *****,
I am not sure who you spoke to in regard to your warranty cancellation, but I want to assure you that we have received your signed request and the copy of the lien release. I confirmed with the product specialist that it was cancelled with Zurich the ************* company, and we will receive the credit on the next statement. Once received we will promptly issue your refund check. It is standard practice to request a signed cancellation form so that we can get the needed information to cancel the product and have your written authorization to cancel the product on file. Not all financial institutions will release account information to the dealership without written authorization from the account holder, so we do request the lien release or paid in full letter which allows us to send you the refund directly. I apologize if the reason for the documentation was not clearly explained. It generally takes 6-8 weeks to receive the cancellation refund. Which means you should expect to receive your refund at the end of January. We appreciate your business and your patience.
Sincerely,
***** Jones
Market Controller
Plaza Motor Company
Customer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** *****Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to cancel my policy for months and no one has responded to me. I've been trying to cancel any/all policies and I've only been given the run-around. This place used to be called Plaza Motors and they got bought out and it's been a nightmare since.Business Response
Date: 10/30/2024
I am sorry that Ms. ***** is going through this, but she purchased the vehicle when our location was Plaza Motors, we would not have the information or paperwork on her purchase and cannot help her with this issue because we are not the same company. I have provided
her the information for Plaza Motors on multiple occasions and advised her that she would need to speak with someone
in the Plaza Mercedes Office to obtain a resolution.Business Response
Date: 11/03/2024
Ms. *****,
I am happy to assist. You are correct Plaza Motors no longer has the Lexus store, but we are still in business, and I can assist with getting your warranty cancellation processed. I apologize for the confusion and frustration of not getting the assistance you needed. You purchased a service contract, gap insurance policy, ding shield and key replacement that can be cancelled and refunded. I have attached a cancellation form that we just need you to complete and sign. We will need to know the reason for cancellation as well as date and mileage at time of cancellation. Depending on the cancellation reason we may need additional documents. Please email the completed form to me at ********************************* and I will review and let you know if I need anything else to complete your request. I look forward to resolving this for you.
Sincerely,
***** *****Market Controller
Plaza Motor Company
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