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Business Profile

Timeshare Companies

Resort Transfer Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had hired them to get me out of 3 or 4 timeshare. We did have a contract with them made up by Consumer Law Protection. They were at the same address at the time. This was back in 2021. They were fraudulent. We have received no service for our money, it&#**;s a fake phone number. In accordance with the agreement we agreed to sign this up for liquidation. We told them not to do anything right away and we would contact them later. I called their number but we received a recording. We called ************. We paid up front. I would like to hear from them and where our money is located.

  • Initial Complaint

    Date:01/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid them to terminate our timeshare and they have exceeded the time limit of getting our payment back. We would like to have our money back or the timeshare terminated.

  • Initial Complaint

    Date:09/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company to get me out of a timeshare. I paid them $5000. I have tried contacting them this past year and have not heard back from them. I have sent them all the documents they requested. I&#**;m getting invoices for the maintenance fees. They told me not to pay the maintenance fees so I didn&#**;t and now I have three years of those fees that are due.

  • Initial Complaint

    Date:02/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I aigned a contracct with Resort Transfer Group so they could cancel my timeshare at Westgate North Towers in two years. The contract specifically states that if nothing has been achieved by October 21, 2022 (two years), the total amount of the contract would be returned to me. I have been calling for 4 months to no avail.

Resort Transfer Group is NOT a BBB Accredited Business.

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