Complaints

This profile includes complaints for Sound Health Hearing Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sound Health Hearing Care has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sound Health Hearing Care

  1010 Old Des Peres Rd Des Peres, MO 63131

• 

  Sound Health Hearing Care

  17000 Baxter Rd # 102 Chesterfield, MO 63005

• 

  Sound Health Hearing Care

  PO Box 790379 Saint Louis, MO 63179

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3/24 my son had a post operative follow-up for ******************************* (surgery was performed on November 22, 24) with Dr. ******* at Sounds Health. I paid for the physician fees on 11/8/24 ($383.56) which included the post operative follow-up. I confirmed this fact with my health insurance company, and *********************. Following the December visit I have received multiple invoices for the office visit on 12/3/24. ******* has coded the visit as an ***** Established patient office visit instead of a post operative visit as it should be. I've attached the physician fee receipt and the school excuse from ******* office indicating the visit was for post operative. I've contacted ******* office several times by telephone and email. ******* office has not changed the claim code with my health insurance company which would cover the post operative visit although I've asked them to. I would like the visit coded correctly with my insurance company so I won't owe additional cost out of pocket. Sounds Health Dr. ******* ************************************************************************************** ************

  Business Response

  Date: 05/28/2025

  Hello BBB, The complaint filed by the consumer is not for *********************** located at **********, ** but for another business - Dr. ******* at Sounds Health. This is not our complaint. Please close this complaint as resolved and refile with the correct business for resolution. If there is any question that we can answer please call *********************** at **************. Thanks.

  Business Response

  Date: 06/04/2025

  Upon thorough review of the documentation from the visit, it was determined that although the visit occurred during a post-operative period, the provider was informed of and asked to evaluate a separately identifiable condition for the patient.Following the evaluation, medical recommendations were provided to address this separate condition, which is considered unrelated to the original post-operative care.Per billing guidelines, such evaluations may be billed separately when they address distinct issues outside of the post-operative scope of care.

  As a one-time courtesy, we have adjusted the balance in question to $0. Please allow ***** hours for the adjusted balance to be visible in the patient portal. Please note that similar services may be billed in the future if they involve unrelated and separately identifiable concerns.

  If you have any additional questions, please feel free to contact me at ************.  Thank you. 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold these hearing aids on March 6, 2024, and the person who sold these to me was in training and not a certified audiologist. These hearing aids have been back six times for repairs since then and the company will not take them back or help me with exchanging them for another pair of hearing aids. I feel like they sold me a defective product and will not try and help me get something that will work. I really feel like the company had a person not certified sell me these and I have been a customer for years and I am on a fixed income and I feel the company needs to make this right.

  Business Response

  Date: 09/24/2024

  This is in response to your email dated 9/18/24 regarding the above-referenced complaint.  Sound Health Hearing Care, legally operating as Sound Health Services PC, is a health care provider and has a legal obligation to maintain the confidentiality and privacy of its patients' health information.  In response to this matter, Sound Health Services PC cannot release any account information or patient information to the BBB unless the patient signs a HIPAA consent form designating BBB as a recipient of the patients health information.

  Generally,we can confirm that Sound Health Services provides health care to patients,including treatment of hearing loss and the sale of hearing aids.  For these services, Sound Health Services, PC accepts insurance payments, co-pays,and payments by the patient in accordance with a patient's health insurance coverage.  Sound Health Services PC has a written refund policy which is disclosed to each patient at the time of purchase of any hearing aids. This such policy is explained to each patient and generally requires the return of any purchased equipment during a specified return period before a refund will be issued.  Furthermore, in some instances Sound Health Services PC recommends a patient schedule a follow-up visit with a provider to address any concerns regarding the fitting of hearing aid equipment.

  Thank you.

   

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of new hearing aids for the first time that do not fit. Two days after I got them I called the office back to let them know I was told by ***** that I would need play around with them and that they should fit but they still felt like they were falling out and I cannot hear clearly if anything out of them. I paid $2100 for them, but when I requested a refund I was told by **** that he would only give me $1200, when I didn&#**;t agree he said that he could give me $1600 which I did not think was fair, considering I cannot benefit from them because they do not fit my ears. He then told me to not call their office again. I was not given any information that I would not receive a full refund. I am legally blind and was told to sign a contract without explaining in full detail. When my son asked ***** why didn&#**;t she read all of the disclosures and she stated that "she read the most important part to me" But when my son asked me if it was read to me, I told him that nothing was read to me. I cannot hear nor can I utilize those hearing aids which makes it difficult for me to be around my family or sit outside to hear anything. They have made thing more complicated for me. I would just like to get all of my money back to go somewhere else to purchase new hearing aids. I feel as though I have been taken advantage of by this business.

  Business Response

  Date: 08/01/2024

  We are also submitting response via email ********************************************************** and  US Mail.

  Business Response

  Date: 08/06/2024

  This is in response to your letter dated July 30, 2024, regarding the above-referenced complaint.  Sound Health Hearing Care, legally operating as Sound Health Services PC is a health care provider and it has a legal obligation to maintain the confidentiality and privacy of its patients' health information.  In response to this matter, Sound Health Services, PC cannot release any account information or patient information.

  Generally, we can confirm that Sound Health Services provides health care to patients, including treatment of hearing loss and the sale of hearing aids.  For these services, Sound Health Services, PC accepts insurance payments, co-pays, and payments by the patient in accordance with a patient's health insurance coverage.  Sound Health Services PC has a written refund policy which is disclosed to each patient at the time of purchase of any hearing aids.  This such policy is explained to each patient and generally requires the return of any purchased equipment before a refund will be issued.  Furthermore, in some instances Sound Health Services PC recommends a patient schedule a follow-up visit with a provider to address any concerns regarding the fitting of hearing aid equipment.

  We have attempted to send documentation to the patient via certified mail.  This has been refused multiple times.

  Business Response

  Date: 08/16/2024

  Dear ********************** find attached. You will find her medical records regarding her ********************** loss and pre-authorization requests with her insurance carrier.  You will also find a signed agreement by ******************** laying out our refund policy for hearing aid purchases.  In addition, we have attached a letter mailed to ******************** outlining our policy and approving a portion of the refund.  However, this refund is only authorized with the return of the hearing aids.  ******************** has yet to accept the letter, as indicated by the **** tracking attached, and she has not returned the hearing aids.

  If you have any questions, please let us know.

  Thank you,

  ***************************

  Customer Answer

  Date: 08/20/2024

  Complaint: 22067585
  
  I have reviewed the business' response and am rejecting it because: After going back to the office to have them adjusted, I was asked how was the sound, I told them that it still was not sounding right. They did not do everything to make sure I could hear, it seems as if they just kept trying to turn them up, I cannot use the hearing aids. I would like for them refit me or give me a full refund of $2100. I did not date the forms, the doctors office dated them. Because I am legally blind I could not see the refund policy description and when the medical assistance was going over the forms she left out that part about the refund policy.  
  
  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/27/2024

  Good Afternoon,

  I am attaching 2 communication notes dates 05.28.2024 and 06.03.2024.  The patient cancelled her follow up appointment same day and indicated that the hearing aids were working great and did not need to be seen (voicemail left by daughter-in-law, ******). The audiologist called back to confirm that she was doing well and spoke with **********************' daughter-in-law.  The hearing aid return note indicates that the patient missed the return window for a full refund.  We have always stated that we are willing to refund ********************, less the restocking fee, contingent upon her returning the hearing aids.  Please note that Sound Health enforces the restocking fee as Sound Health is charged that by the hearing aid vendor, after the return deadline.

  We will honor the refund less the restocking fee, as designated in the purchase agreement upon ******************** returning her aids.

  Regards,

  ***************************