We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Patio Enclosures

Suburbia Patio Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Enclosures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired them on 7/20/23 to install a Patio Cover to be completed on or before 10/22/23 at a cost of $9279.00. I gave ********************** a deposit of $3248.00 on 7/21/2023. ********************** and his crew Installed the patio cover on 9/19/2023 but one of the side beams was damaged so they had to order a new beam. ********************** and I agreed that I would give him a check for $5000.00 on 9/19/2023 and the remaining balance of $1031.00 would be paid when the new beam was installed and when the permit inspection was completed by Overland. The new beam came in and ********************** and his crew installed the beam on 11/1/2023. I reminded ********************** for the tenth time on 11/1/2023 to get Overland out for the final inspection. Before ********************** left my residence on 11/1/2023 he told me he would tape the permit paperwork to my front window so Overland could do the final inspection and he asked me to put a check for the balance in the mail. When ********************** didn't return to put the permit paperwork on the window by the end of the week I contacted ********************** via email on 11/4/2023 and advised him that I suspected he had not filed the permit paperwork with ******** as he assured me that he had on several occasions. I informed him that I was withholding the balance of $1031.00 until he was standing in front of me with all of my copies of the paperwork, including the final inspection by overland and my lien release and that I would appreciate it if he would complete it by the end of the week. He responded back to me via email on 11/5/2023 and told me it would be "resolved this week". I sent ********************** an email on 11/13/2023 asking for an update on the final inspection. He did not respond. I called ********************** and left him a voicemail today, 11/14/2023 and then I called the city of ******** to verify whether or not permit paperwork had been filed. They have no record of any permits for my address. He breached the contract by not filing permit paperwork.

Suburbia Patio Covers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.