Complaints

This profile includes complaints for Silverline Trailers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Silverline Trailers

  907 S Hickory St Dexter, MO 63841

• 

  Silverline Trailers

  2455 US 67 South Festus, MO 63028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on jan ******* i reached out to *********************** ( silver line trailers) about gooseneck trailer.upon communication and bunch of questions we settled on price for trail maxx hd trailer.he sent me pictures and assured me it was built to trail maxx hd line. something important to me since it had 16in oc crossmember spacing,torque tube etc...i expressed to mr **** that my concerns from brochure he sent me that it was from ****** duty line with upgraded axels since brochure was so vague.he assured me it was not upgraded from light duty line. i gave 312 deposit to hold trailer since he was positive it was hd trailer not upgraded light duty.on january 27th i drove 3.5 hours one way to pick up trailer.upon inspection of trailer it had no torque tube and cross member spacing was 19in oc just how brochure shows light duty line.i refused to by trailer and said i was owed my *************************************************************************************** should take 5 business days to go back on card.i asked for proof of refund filed they gave me paper they sent ***** contact number just email that they dont respond when communication sent.i have googled multiple times for information for refund customer service etc...to have either numbers for previous employees that no longer work their to railroad station.i have asked mr **** for their number to be told i do not need to contact ******* has been 5 days no refund of 312 dollars noway to communicate with refund department.i have documentation of all communication and have started dispute with my credit card company.i am also out 120 fuel and 7hrs of driving total.i just want my 312 back that i gave in good faith as deposit on information i was giving.come to find out upon arrival ******* **** lives in another state but works for silverline.he could have communicated with ******* location to make sure trailer was what i was asking for they told me he did not.its all big mess and very disheartning.

  Business Response

  Date: 02/03/2025

  This refund was submitted to our accounting **** on 1/27/25. This refund has been approved by myself and was mailed out on the 1/30/25, check #*****. This was mailed to ***********************************. If the customer has any questions, they are welcome to reach out to me via office phone. *********************.

  Customer Answer

  Date: 02/03/2025

  Complaint: 22885335
  
  I have reviewed the business' response and am rejecting it because:
  i was told refund was going back on card not a mailed check.
  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/03/2025

  Since our independent sales locations collect deposits through various collection methods and then send the funds to our corporate office, we cannot "put money back on a card". We have, however, approved the refund and mailed the check out to the address provided by the customer to our sales ****

  Customer Answer

  Date: 02/04/2025

  Complaint: 22885335
  
  I have reviewed the business' response and am rejecting it because:they salesman i dealt with online who i found out i lived n *********************************************** manager at ******* location both told me it was going back to card.multiple times.i have tried to ask both my online salesman and one at silverline location for contact number to call refund department to straighten this out .i was told i do not need contact number.i tried calling merchant phone number showimg on my credit card for silverline just rings and says leave message as if its cellphone.i emailed silverline refunds department shown on copy of receipt i asked for to get further clarification with no response .if check was sent out great but as of yet their is nothing i have *********** communication from silver line to me to fix this other then responses on bbb.i will drop this complaint when my full refund is recieved since this business has no thought or care in world to communicate with customer they lied to and falsely discribed trailer . 
  
  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a trailer on October 2025 and still haven't received my license plates, I called clicklease and they explained that the dealership hasn't sent the *** to them so they can't process the license plates.

  Business Response

  Date: 02/12/2025

  This customer requested a "derate" of his original paperwork when he purchased the trailer. This means that we had to void the current paperwork and request new paperwork from the manufacturer. We have every derate customer sign a form stating that they understand that the timeline is out of our control when we do this service for them. We have received his paperwork and have mailed it out at this point, the customer should receive it soon.  

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased trailer in mid May 2024 for 18k. Started warranty with dealer withing 2 days of purchase for **** issues, paint issues, tool box not latching. In July the trailer was stuck in the air after dumping 2.5 hours from our office at a secure special waste facility. Explained to dealer that I can't move it and it can't remain on property past Friday evening. Friday came and gone. Only communication is because I have to threaten to consult my attorney. I had to beg facility to allow me to leave trailer onsite over the weekend. 6 days later I'm getting told to check with manufacturers part vendor. Still no parts , no tracking on parts.

  Business Response

  Date: 07/19/2024

  ************** contacted us to submitted a warranty claim on his behalf on 6/27/24. We submitted his claim for him even though he failed to properly register his trailer warranty through the manufacturer website. The manufacturer reached out to this customer the same day to assist. I have also attached the manufacturer warranty policy and the invoice for the repairs that were made on behalf of the customer. The manufacturer stated that they will be fully reimbursing this customer for the repairs made. Please see following response from the manufacturer who holds the warranty for this customer.

   

  ************************* #*****
  
  *************************
  to me
  
  ********** Trailers was made aware of the cylinder being unfunctional on 6-27-2024 and I tried to get in contact with the distributor we purchase these cylinders from the same day and the customer received a new cylinder on 7-5-2024 and the customer had his service technician replace the cylinder and after it was working good again. The customer paid his service technician for labor and emailed me the invoice on 7-15-2024. On 7-18-2024 the customer talked to me about the issues he is having with the toolbox latch not working correctly and the jacks, I asked him for a video demonstrating what the issue is exactly so I can diagnose the issue correctly and he has not provided me with that.

• Initial Complaint

  Date:04/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get credit approval for a trailer. A trailer there was damaged. The trailer broke my axle. I was not able to bring it to them because they said I should take it to the manufacturer, They would not give me another trailer.

  Business Response

  Date: 04/11/2024

  ************ purchased his trailer in January of 2024. Silverline does not hold warranty on any trailer, but since the trailer was purchased new it is still covered under manufacture warranty. He has been in contact with the manufacturer to try to get his issues resolved. We know at times the warranty process can seem difficult for someone that has never had do a claim. We have reached back out to ************ to offer assistance and make sure he is in touch with the correct people. At this time he is in direct contact with the manufacture warranty department so they can work towards getting his issues fixed. Silverline and the brands we sell understand time is valuable to our customers and in some cases it is not practical for a customer to travel to the manufacture for repairs. In most situations manufactures do not require a trailer to be brought to their facility for warranty repairs, but rather try to find a local facility, that is reputable and capable of performing the work so the customer can have the trailer repaired as quick as possible.     

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is an absolute nightmare to deal with. !!! I Worked out a deal on a damaged dump trailer paid the deposit he was egar to get $360 . I was told three times I was good to go so prior to making the four hour each way trip 8 hrs total - I called to confirm everything ! the gentleman that I spoke to at the Festus dealership stated that no paperwork was even submitted? Stated The salesman was new ? So i Got back in contact with the sales ************************* and he told me he was FOS but that I needed more stuff? After he already told me that I was good to go and I was just getting ready to make a four hour trip each way the next morning . At that point I tried to communicate with a manager So he took the deal over said he was a manager (*********************** ) he looked into it told me the same thing but lied also so we sent a few more things in and also paid to have full coverage put on the trailer we were getting as they requested $115 which is now wasted . He texted me back after everything was done and said ok man you are 100% good to go. What day are you coming in I said we will be there Saturday at 9 am - Im gonna leave the house about 4 oclock in the morning to be there when you guys open as its an eight hour round-trip he said great see you then. Two days later 1 day prior to making the trip again ??? he said oops you guys need a couple more things at this point weve sent everything possible and are starting to feel like this is a SCAM . They have ins , pay stubs , bank info , drivers licenses ???? And my money I said man we were just getting ready to leave again and now youre telling me that we need something else what is going on there? So now Ive got $360 paid out for a deposit I have $115 I put insurance on a trailer that he told was mine At this point we Were done and we canceled the deal so I called about my refund. Oh the checks in the mail? Its been 2 weeks ??still no refund Well I didnt pay with the check I paid with my debit card ?.

  Business Response

  Date: 03/20/2024

  Weve reached out to the customer to resolve the issue the best possible way. We originally asked for more documentation that his selected finance company required, which was insurance on the vehicle that he was using to pick up the trailer. The customer was frustrated with that request and asked for the deposit back. We are unable to reverse payment back to his card, so he was issued the original deposit amount in check form. 

  Customer Answer

  Date: 03/26/2024

  The return statement by the company is false, I was irritated because they asked me to put full coverage on a trailer that wasn't mine yet ******. I spent $115 on that? They declined to reimburse that. Stating that was not their problem but why would they have me get full coverage insurance on a trailer and that was not mine yet? That was my frustration. My deposit was also $350. They did send me a refund check but charged me for postal? Please see attached at this point I would like to be reimbursed for my insurance also.

  Customer Answer

  Date: 03/26/2024

  The return statement by the company is false, I was irritated because they asked me to put full coverage on a trailer that wasn't mine yet ******. I spent $115 on that? They declined to reimburse that. Stating that was not their problem but why would they have me get full coverage insurance on a trailer and that was not mine yet? That was my frustration. My deposit was also $350. They did send me a refund check but charged me for postal? Please see attached at this point I would like to be reimbursed for my insurance also.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 11/20/23 I bought a 40 ft trailer that was sold as new. When examining the trailer we found a lot of damage that would cause it to be unusable. We returned the trailer the next morning with resistance and Silverline refused to return the deposit of $500.00. The salesman refused to resolve the issue with the credit company. Now they are trying to bill us for the trailer we don’t have and neither the salesman nor the creditors will work together to resolve this issue.

  Business Response

  Date: 12/29/2023

  Mr. ***** purchased his trailer on 11/29/23. According to the trailer inspection form, the customer inspected the trailer to ensure the trailer was in overall good condition. He also signed that he understood the ''no cancellation policy". Once the trailer is contracted and leaves the sales lot, all financing agreement terms and conditions apply. Mr. ***** contacted the manager from the location he purchased his trailer from two days after the purchase date. The manager explained the procedures we have to follow. Mr. ***** explained that the tie downs on the trailer were damaged and he would be returning the trailer. We advised him that we can help with the warranty if this was a defect from the manufacturer but that assistance was refused. Mr. ***** stated that he would be returning the trailer to our location. We explained that we cannot accept the return because his trailer is already bound by contract with the finance company.    

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was dealing with the salesman. He had told me more than o cr the trailer would come with a winch plate. I have text messages from him saying so. He knew I had to drive 5 hours one way to get the trailer. So once I got to the location it did not have one. I was in a bind so I hade to take the trailer I had all ready put money down and drove to it. I need the trailer right away.

  Business Response

  Date: 11/08/2023

  We have reached out the customer and came to a resolution.  

  Customer Answer

  Date: 11/08/2023

  Complaint: ********
  
  I am rejecting this response because:
  I received a call yesterday 07 November 2023 from someone at the company about the issue. He said he would look into the issue and get back with me. Then I get this email today. I still want the reimbursement of a winch plate and a formal letter from the employee who lied to me. How can we come to an agreement if we talked only once. 
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/14/2023

  When we spoke to the customer on 11/7 it was discussed that he would like a winch plate, but understood that may not be possible since he inspected the trailer prior to purchase. He also stated that he wanted the salesperson that he was dealing with reprimanded. Since the conversation we have spoke with sales manager at that location and the salesperson is no longer with our company. We have tried to reach out to the customer on 11/8 at 2:25 P.M., 11/9 at 9:38 A.M., 11/9 at 12:39 P.M., and 11/14 at 10:21 A.M. with no response. 

  Customer Answer

  Date: 11/14/2023

  Complaint: ********
  
  I am rejecting this response because:
  They have not left a message on my phone. After looking at reviews on ******** now I see this company does this a lot. It was never discussed about an inspection. Their salesman said he would find me one by text. It might just be worth the money to hire an attorney. Even though it’s going to cost more for that than the 500.00 it is costing to have the plate made. I won’t ever recommend purchasing a trailer from this place. 
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I travelled from ** to ** with my spouse to purchase a 40 ft gooseneck trailer. Upon arrival and during the transaction all Silverline employees were very friendly and seemingly honest. I paid my down payment and all fees to purchase the trailer. I made my purchase in August here it is October and no plates or registration for my trailer. How is this legal? Im unable to make any money. The financing company was nice enough to push back my payments but still no tags. Silverline and the financing company continues to place responsibility on one another. I just want this settled and to be able to legally use my trailer. Why come between a hardworking man and his ability to financially provide for his family? I trusted these guys but after reading other customers complaints I realize Im not alone. I hate having to leave a review but at this point my hands are tied. I just need a positive resolution as Ive been unsuccessful in previous attempts.

  Business Response

  Date: 11/06/2023

  We have reached out to customer and have resolved this issue and he seems pleased with the response.  

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a trailer in the Festus Missouri location. Salesman did not explain any of the terms of the agreement nor was I made aware of any of the allocations of the original down payment. Talked to multiple salesman at multiple locations representing the same company. Nobody explained any terms of any agreements. Salesman would only except cash no card payments as a down payment, which I thought was fishy. Also, would only except a smaller down payment, and not the down payment I wanted to do. I was told by the salesman I was able to straighten it out with the finance company only to find out they do not do these sort of things. I feel like I was lied to, and tricked when it came time to sign the papers. Also, I was led to believe that it was a 24 month deal to only find out. It’s a five year loan . They’re definitely using deceptive business tactics to get people to buy trailers. I also received papers from the finance company. These papers have a signature on them that is not mine. Will be looking into leagal action asap. Was also not provided any receipts for anything paid. However, they did give me the certificate of origin for the trailer.

  Business Response

  Date: 09/28/2023

  Our company does accept Credit Card payments.  There is a fee when using a credit card.  We do encourage customers to use cash and we do not accept checks.  The contracts are digitally signed.  Customers are able to look at the contract which include the terms of the contract.  We try to do the best we can to explain the financing terms to the customer, if the customer has any questions or concern please reach out to the location that they purchased from.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silver line was funded on the 15th of September. waited 2 weeks to pick up trailer because it had no spare tire. Finally got word that trailer had spare and tags to got pick up trailer. Upon arriving to pick up and finalize paperwork i noticed a dent on the frame and still no spare/tags. Reached out to ***** which was the sales person to work something out but instead got passed on to his superior ****. Never signed B.O.S. And never took trailer of the lot until an agreement was met. After another week of back and forth and being sent to voicemail, I just decided that I didn’t want the trailer. Not only because it was damaged but most importantly the way i was treated. I received a call from one of silver line owners and was told that my deposit and the funds will be returned to financial institution. Spoke to ********** and explained the situation and was told that until silver line reaches out and provide proof of cancellation that withdrawal of funds will remain for payment of trailer. At this point i feel that i have been flagged because no one, and i mean no one, at silver line has any answers for me. All I get is “ its being handled “ yet ***** ***** has yet to hear from silver line trailers. Had i done my research on this company i would have NEVER purchased a trailer from them.

  Business Response

  Date: 09/18/2023

  We reached out to the customer and we have given him a refund for any money he was out. We have cancelled all other transactions as well.