Reviews
This profile includes reviews for Credit Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromKayle B
Date: 07/01/2025
2 starsI received correspondence regarding a credit card that was charged off. I am in a debt relief program currently and did the math and it would be cheaper for me to pay it directly to this company. So in October 2024 I began sending a check each month for the account balance. Everything was fine until my June check had not cleared on the day it was due. I gave them a call and the person on the other end allowed me to set up the payment with my debit card instead and I could stop payment on the check. I was told this would be an automatic charge. 2 hours later nothing had came out of my bank account. So I called them AGAIN and was told it was set up to come out but if it doesn't that would mean I defaulted on the plan. How in the world would this be a "default" if I am following through with the plan that I have had ZERO ISSUES with until now? I set up the alternative payment option and that should have been the end of it. It has finally come out of my account, but I do not appreciate their attitude and apathy towards this situation. I spoke to 3 different people that day and the apathy was astounding from all of them. When people try to work with you, there needs to be better customer service. Do better.Review fromAlpha M
Date: 10/31/2024
1 starAmazing how these agencies can hound you by phone, and send you collections notices for months! But no-one can email you once you pay your debt! Why does it take 4-5 days to get an email?Can someone explain why it takes up to 4 days to email me a letter that my debt was paid? Which protocol dictates this?1. The Lazy, "just doin my job" protocol. 2. The incompetent "not my department" protocol.3. "I don't care, I'm just collecting a paycheck" protocol?4. All of the above.Anyone's guess?Review fromEdIgo
Date: 09/23/2024
1 starToday I received my mail and this company is attempting to contact me regarding two accounts in collections with them from the year 2005. This to me is not legal. Also these accounts are not mine. But I have read the reviews regarding this company and their almost illegal activities. In 2005 I was 19 years old and had no credit, no credit cards, no nothing. These people I believe are attempting to get money out of me for fraudulent accounts. And this is highly unacceptable. I have wrote them an email regarding these two accounts, and also submitted a contact us form on their site. I want these removed from my record and for this company to never contact me. As I have stated in the emails with them, I didn't get my first credit card until ********* and I still have it including my other cards as well. If this is not resolved and if they attempt to contact me I will be speaking with the State ************************ as well as contact the *** and CFPB.Review fromMike N
Date: 08/03/2024
1 starIve been getting multiple emails advising I have an outstanding ***** a) I dont have any out standing debts with any company. B) the company they say it is outstanding with is one that I have never done business with. C) they dont even list my name correctly. Please check your facts and ensure you are absolutely correct before spamming people with collection requests. The way the email is formatted with a pay now feature could scare people into paying for something they dont owe. As it is, keep wasting your time and money trying to contact me. Thats what my spam filter is for.Review fromANDRE B
Date: 07/05/2024
1 star100% scam called about someone else not me calls me 6 times a day on different numbers just report the number to the copsReview fromJa L
Date: 06/24/2024
1 starJa L
Date: 06/24/2024
This company called my phone number today, using a fake phone number, calling me by a name what was not my actual legal name. They said additional verification was needed, and the woman refused to state what company she called from. If someone had debt, wouldn't you think they would A) know their actual name, B) call from a number that can be verified, C) State the name of the company they were calling from. When I reversed search the phone number it came up as a scam by three reverse phone search companies. When I called the phone back, this was when I was given this name of this "Creditor". If the debt was real, they would've mailed me something by now. Just a reminder people, do not confirm who you are if they cannot state the name of the company they are calling from or spell your name correctly.
Credit Control LLC
Date: 06/25/2024
Credit Control is unable to locate an account with the information provided by the consumer. To accurately respond to the consumers complaint, and prevent unauthorized disclosure of account data, we need additional identifying information from the consumer to locate the account subject to the complaint and confirm the consumer is the authorized account holder.Review fromClaire R
Date: 04/29/2024
1 starKept sending me invoice for a credit card I do not have.Review fromtarso w
Date: 03/07/2024
5 stars**************** Rep ********************* is amazing. I have not had to deal with a collection agency for at least 20 years. I was expecting attitude, aggressive approach to collecting the money with a complete disregard for the situation and circumstances that brought us together. Instead she was very polite, understanding, generous with information about the ******************* Lastly and most satisfying, she provided guidance on how to approach the provider's billing department. Going as far as to how to navigate the automated options when i call the provided. An absolute pleasure to talk to. She brighten my day and reminded me that in a world of misinformation, hate and resentment that there is hope. Thank you *****, you made my day.Review fromTerry K
Date: 02/25/2024
1 starTerry K
Date: 02/25/2024
Received a letter from Credit Control LLC the other day. I was shocked to learn that the $491 bill from a place I never heard of before. BBB says they are a scam.Credit Control LLC
Date: 02/26/2024
The consumer did not provide enough information for Credit Control to respond meaningfully to this review. We are available to address the specific concerns raised by this consumer should they contact us directly or provide additional information in this forum.Review fromsusan a
Date: 02/23/2024
1 starFirst off any debt collector that spoofs their phone number is fake. Got a call from ****************, just wanted my SS last four to "verify" me, but he wouldn't verify himself. I patched in my attorney and he quickly hung up. It's a disgrace that our Government, while paying illegal immigrants allows this to happen day in and day out to people who pay their taxes. SHUT THESE SCAMMERS DOWN
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