Complaints

This profile includes complaints for Lou Fusz Automotive Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lou Fusz Automotive Network has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lou Fusz Automotive Network

  1 Athletic Way Earth City, MO 63045-1523

  
• 

  Lou Fusz Automotive Network

  925 N Lindbergh Blvd Saint Louis, MO 63141-5901

  
• 

  Lou Fusz Automotive Network

  10950 Page Ave Saint Louis, MO 63132-1020

• 

  Lou Fusz Automotive Network

  10725 Manchester Rd Saint Louis, MO 63122-1309

• 

  Lou Fusz Automotive Network

  3470 Highway K O Fallon, MO 63368-8138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2019 **** F350 on January 31st for $49,999.99. it was indicated that the vehicle was healthy, no oil leaks, and they personally changed the oil a month prior to me buying it. I was told that they want to make sure they sell a vehicle without issues so they have happy customers and no negative reviews. The next day I had lots of oil in my driveway. I looked under the oil pan and found the seals for the upper and lower oil pan are blown and it's about a $6000 repair. No matter if I purchased the extended warranty, it wouldn't have covered a pre existing issue by the dealer. My complaint is the dealer was aware of this issue because they did the oil change. They would have saw the seals were blown and knew they would pass this on to a customer. I requested the ** to call me and he I received no call. The sales guy would only text me and claimed I bought it as is and that leakage is normal. I contacted ***** Fargo who secured the financing and they are opening an investigation into the dealership. I will also file a complaint with ****.

  Customer Answer

  Date: 03/03/2025

  please go ahead and close the complaint.  The business has satisfied my request.  

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on 01/24/2024 after purchase of this vehicle in the state of ******** you are supposed to have received your title before you leave the dealership we did not receive it . Reason for this is we accidently signed two lines on the back of the title and had to sign an affidavit so it was not seen as "Fraud" in their words. The dealerships finance department then took the title back and never gave it back to us saying we will mail you a new copy of the title at a later date. Fast forward to todays date and I still have not received the title. the dealership refuses to deal with me and sends me directly to the title department on the phone where the number always disconnects right away or they answer and tell me they gave me the title on purchase which they did not. I have tried emailing where they say the exact same things blaming me for an issue such as " You must of misplaced it or lost it not us". I have tried circumventing them and going straight to the ********************* and they say because it was the dealerships fault they need to pay the late fee and apply for a lost title from the dealership or I need to go through the court system to handle the situation which I would prefer not to do. At this rate its been over a year and I still haven't been able to get new state tags for my vehicle or transfer it over from the other vehicle that we traded in because they refuse to work with me any communication with them has been met with blatant ignorance of power and has turned in to a he said she said match. All I want is for the dealership to file for a lost dealership title so they can sign it back over to me. I am even willing to pay the stupid 200 dollar late fee that they should pay. any assistance would be grateful thank you.

  

  Business Response

  Date: 02/04/2025

  per the General Manager they spoke with the customer on Saturday February 1 2025 and reapplied for all title work. 

  once it is received from the State of Missouri it will be sent to the customer. 

  If you need any further information please let us know

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for the Lou Fusz Kia in ************ on ****************** in *************. Their phone# is ************. We were used as a ************** The 1st deal on the 1st car we looked at had the sales tax included in the price. The car we ended up purchasing (which they pushed harder for us to buy), ended up not having the sales tax included even though we asked several times if it was and was told yes. About a week later when we went to the ***, we were told the sales tax wasn't paid and we owed $1349. We immediately called the dealership and was told that we were responsible for the sales tax. We argued and they said they would get back to us so for the time being we went ahead & paid the sales tax at the ***. Days later we still wasn't contacted by the dealership and after making several calls and even stopping in, we finally were able to talk to the finance lady (*******) who was the one who told us several times the tax was included. She denied ever saying that and said they have audio to prove it so we asked to be able to listen to it and was told it would be a couple of days before they could get that to us. At least a week later with no response, we tried contacting them and left several messages and was finally able to reach ***** the finance manager and he told us they don't have audio. They only record phone calls but himself or his manager would get back to us that same day or the next day and try to get this resolved. At least another week later and no call so we left more voicemails for *****. Since we were not having any luck getting someone on the phone, we stopped in one day and finally talked to ***** in person. All he offered us was 3 oil changes which isn't even close to the $1349 we were scammed out of.

  

  Business Response

  Date: 02/10/2025

  Thank you for voicing your complaint. I have reached out to the genera Manager of the store, **** ******. He has stated that unfortunately the sales tax was inadvertently removed from the deal when the vehicle was changed and not caught prior to the deal being signed. 

  While we understand your frustration you, the consumer would have been responsible for paying the sales tax. 

  the offer of 3 oil and filter changes for the inconvenience is what the General Manager is willing to offer. 

   

  Customer Answer

  Date: 02/12/2025

  Complaint: 22842890
  
  I have reviewed the business' response and am rejecting it because: the finance lady verbally told us multiple times it was included and then said they had audio to prove it. Then we were told they didn't have audio when we asked to listen to it. How convenient for them to retract that statement.
  
  
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On janurary 8th 2025 I went to test drive a 2017 **** F150. When I got to the dealership, I was going to take it for a test drive. However, the door did not shut. There is a recall from **** to fix this issue. *** **** Said they would fix it and have it done by the evening. I went back to test drive it that evening. The door closed and locked. I bought the truck on the following day January 9, 2025. There was an issue with the remote start as well however, the salesman ***** Didnt have a problem With it. I made sure that the remote start worked and even had one of their mechanics check It and they claimed it was all good to . On January 10 around 5am I went to go to work. The door did not shut again. They never ended up fixing the issue. I called them. They proceeded to give me a rental car and fix it on January 16th. They also found a problem with the remote start And up to this day on January 21, Im still waiting for them to get the part in. Yesterday morning, I went out to the truck to go to work and the passenger door did the same exact thing. The Driver door did before it was fixed. It will not close. I cant open or close the back doors either. They claim they are going to fix it. There is another problem where the vehicle sounds like. It is humming it could be the transmission or a bad wheel bearing. They are going to look at it. I bought a warranty through ******************. Today at 11 AM national auto care reached out to me expressing that they have a claim to fix the door latches. The dealership said they would take care of it. They are trying to bill my warranty instead of it coming out of their pockets. The Dealership said they would take care of it However, it seems like theyre trying to take it out of my pocket. The dealership never told me this. They went behind my back and hoped I wouldnt notice this. I feel No trust. They are trying to take advantage of me. They are trying to use my warranty to cover the costs they agreed to pay themselves.

  

  Business Response

  Date: 01/22/2025

  After researching and discussing Mr. *********** complaint details with the General Manager I have found the following information. 

  The first lock actuator failed and was replaced and paid for by the dealership not the extended warranty company. Per the General Manager the extended warranty company should not have been contacted to cover any repair for the vehicle including the remote start. Ultimately the extended warranty company will not be billed and the repair will be paid for by *** ****. 

  At this time they have reached out to Lou Fusz Ford to see if the door lock issue that is continuing to occur can be covered by **** as a special coverage. They are still waiting for a response back. Once a response has been given to the General Manager he will communicate Fords response to the customer. 

  I have attached the repair orders showing that *** **** paid for the repairs internally and in fact did not bill NAC. 

  Once I am given any other Information about the shipping dela

  Customer Answer

  Date: 01/23/2025

  Complaint: 22838739
  
  I have reviewed the business' response and am rejecting it because:
  
  they absolutely attempted to bill my warranty. National auto care called me specifically asking if I started a claim for 4 locks. Yes *** **** replaced the driver side lock however there are only 3 more locks to replace! They are trying to make the money back for the part that they already replaced. You guys are more than welcome to reach out to national auto cares customer service number, ************. If I need to get documentation of this I will. Yesterday Jan 22 *************************************************************************************** to fix that issue. ***** agreed on Thursday Jan 16 2025 to give me a rental car. Yesterday Jan 22 2025 they denied me a rental car saying someones transmission went out basically saying that person is more important than me even *** ***** promised a rental to me a week prior. I have a voicemail to prove this. I filed the report with you guys and I feel as if ever since they do not want to help me rather attack me. Its completely unprofessional and they have terrible integrity. All they care about is making the sale and after that they could care less. 
  
  
  Sincerely,
  
  **** *********

  Customer Answer

  Date: 01/23/2025

  I reached out to National auto care today Jan 23 2025 at 3:20pm. The employee wouldnt give me the claim however I am waiting for a supervisor to call me back and hopefully give me records of this claim. The employee I spoke to confirmed that there is a claim in their possession however she is not legally aloud to send that to me without a supervisor. I have this voicemail from ****** about the rental car. Like I stated previously I feel as if Im being targeted now because of the fact that I reported the dealership. I will send an attachment of the claim once received from national auto cares supervisor. If for some legal reason they are not aloud to send the claim to me, I would like for the BBB to reach out to national auto care about this. Thank you 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The paint on my car was peeling, I looked up about the paint on ****** cars with the color Blizzard Pearl having a recall and found information on the web so I called my local ****** dealer in July of ****************************************************************************************** November 2024. I scheduled an appointment with ******* ****** on July 29th 2024 they looked over my vehicle and told me I would have to go to *** **** ****** because they did not have a body shop no other information was given to me. I scheduled my appointment for August 9th 2024 with *** **** ****** for my vehicle to be looked over and they said yes it definitely qualified for the recall. They made notes took pictures and said the couldnt get me in until December 23rd 2024. They said at that time they will do a tape test and see if any other areas are affected. I asked since this appointment is after the recall expiration of November will everything still be covered they said yes. We submit for the approval before the expiration it will be covered. I dropped my car off December 22nd 2024 and received a call today December 27th 2024 saying ****** will not cover parts of my car because they were not on the original paperwork that was submitted. The spots they are talking about were already peeling when I brought the car in August so not sure why it was not submitted. I called ****** directly and they are telling me that all of the bodywork had to be completed before the expiration in November and ****** will not cover anything outside of that, I explained how I was never informed that by either dealership, her response was Im sorry I know this can be frustrating. Reference number for my phone call with ****** directly #************ So right now I do not know if any part of my vehicle paint will be repaired. The paint is peaked on 35% of the roof, around the windshield, hood, and doors and keeps getting worse as time goes on.

  

  Business Response

  Date: 01/22/2025

  Ms. ******, 

  I apologize for the inconvenience this is causing. I wanted to touch base and inform you that I am currently working with the General Manager and **************** manager to get a clear response for you. 

  I will communicate through this case once I have received direction

  Customer Answer

  Date: 01/30/2025

  The dealership has reached out to me, but we have not come to an agreement yet. I do not agree with what they are willing to offer. I followed up with ****** customer care regarding my first phone call with them on December 27th and they are investigating my complaint further and reaching out to the dealership directly. At this point we have not come to a resolution yet.

  Customer Answer

  Date: 01/30/2025

  
  

  

  Business Response

  Date: 02/04/2025

  Thank you for allowing us the opportunity to respond to this matter. The paint recall in question was part of a class action lawsuit, and ****** established a strict expiration date for eligible repairs. Due to the legal nature of this recall, ****** enforces these deadlines without exceptions, and we, as a dealership, are legally bound by their terms. Unfortunately, once the expiration date passed, we were no longer authorized to perform any additional repairs under the recall.
  
  
  Before the deadline, *** **** ****** completed all approved repairs within the guidelines set by ******. It appears that additional peeling has occurred on areas that were not approved for repair before the deadline, and ****** will not authorize further work on those panels. This decision is solely within ******* control, and we do not have the ability to override their policies.
  
  
  That being said, we stand behind any work that was completed. If the customer has concerns about the quality of workmanship on the panels that were repaired under the recall, we would be happy to inspect the vehicle and address any issues related to those repairs. Additionally, while we cannot offer a full repair under the recall, we have made multiple attempts to contact the customer to explore alternative ways to assist. As a gesture of goodwill, we are willing to assess the vehicle and see if there is anything we can do to improve its appearance outside of ******* recall guidelines.
  
  
  We remain committed to customer satisfaction and welcome any further discussions regarding this matter. Please let us know how we can assist.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on May 4th, 2024 I was involved in a head on collision where someone crashed into my brand new 2024 Jeep ***************************** which was purchased in March of 2024. The car was towed to a trusted Auto body shop where the repairs were made. The auto body shop contacted me informing me that because it was such a new car with a lot of electrical options they needed to have it taken to the dealership to have the electrical internal components configured by someone there because the auto body shop was having difficulty getting the front driver's side headlight to work. So it was taken to *************** Chrysler Jeep RAM in ********, **. My car sat there for a month while I was told from management at the dealership that they were waiting on a specific part to come in for my headlight. My car sat there for two more months while I continued to get the run around from the dealership as to what was going on with this part. I continued to call them and was given minimal updates as to when this part may arrive so I took it upon myself to drive up to the dealership to see what was going on. When I arrived I was told by the service manager and parts manager that apparently they had been ordering the wrong part for the last two months before someone realized this and decided to check the part number. So my car was transported back to the auto body shop where I went to pick it up because I did not want it left on the lot at the dealership while I was waiting on this part to come in. It is now December and I have still continued to get the run around from the dealership as to when this part will come in. I have left at least half a dozen voicemail messages with the General Manager ****** ******** asking him to please call me back to resolve this issue and I have not received a single phone call. I would like some action taken with this company to try and have matters resolved. I just want my car repaired and to finally have this whole fiasco resolved.

  

  Business Response

  Date: 01/14/2025

  I apologize for the delay in response. The customers vehicle was brought in to *** **** under the collision canters name so there has been a delay in locating the information to research. 
  according to ****** ******** the General Manager of the store the correct part was being ordered per the parts catalog unfortunately their stock at the manufacturer warehouse was boxed incorrectly. Once this was identified the **** manager contacted them directly and they were shipping the correct part needed. This part is not being installed by *** **** but only being ordered through our parts department by the **************************. *** **** has no control over shipping times and parts are delivered as soon as received by our organization. Per ****** the customer and her collision center are always able to source parts from any dealership of their choosing and if thats the case *** **** would return the correct part back to the manufacturer. 
  we apologize for the inconvenience and delays that the manufacturer shipping error has caused and always strive ti provide the best service possible to our wholesale and individual customers alike. If there ate any other questions please feel free to reach out. 

  

  Business Response

  Date: 01/14/2025

  I apologize for the delay in response. The customers vehicle was brought in to *** **** under the collision canters name so there has been a delay in locating the information to research. 
  according to ****** ******** the General Manager of the store the correct part was being ordered per the parts catalog unfortunately their stock at the manufacturer warehouse was boxed incorrectly. Once this was identified the **** manager contacted them directly and they were shipping the correct part needed. This part is not being installed by *** **** but only being ordered through our parts department by the **************************. *** **** has no control over shipping times and parts are delivered as soon as received by our organization. Per ****** the customer and her collision center are always able to source parts from any dealership of their choosing and if thats the case *** **** would return the correct part back to the manufacturer. 
  we apologize for the inconvenience and delays that the manufacturer shipping error has caused and always strive ti provide the best service possible to our wholesale and individual customers alike. If there ate any other questions please feel free to reach out. 

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was sent in for a recall on 11/8/2024. Lou Fusz Ford- ************. We were told by the service dealer that the car would return later that day. In the evening, our car did not return. Upon calling the dealer, we were told the service shop was closed and would not be open until Monday. We received not one phone call, email, or update about this. There was no communication about my car whatsoever. If the car dealership did not have the mechanics to complete the job, they should have either rescheduled or at the very least communicated that they would need to keep the car longer.

  

  Business Response

  Date: 11/12/2024

  I called ***** at the number below - she said that she couldn't talk and to call her husband *****.  I then called ***** and apologized for the miscommunication.   They picked up their vehicle Friday night.  ***** said he would let me know when we could get the recall taken care of for them, but wanted to talk to ***** first. For now, the ** is going to get voided as the recall was not completed. 
  
  
  
  
  ***** Noles 
  Service Manager 
  Lou Fusz Ford  
  Phone: ************   
  

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car with This dealership in July 2022. I decided to refinance my car with a different buisness. I canceled the warranty. I should have a check for over $2000. I have tried to reach out to the dealership. The finance manager **** has been rude to me. I have been waiting for this refund since early October I filled all of the paperwork out in person with **** I since tried to reach out to their dealership. I cant get a hold of anyone. I finally got through To Bill, he was extremely rude and he seemed bothered with my request of not getting a hold of anyone through ****** financial. I then emailed **** October 21 explaining that I didnt get my refund yet. He didnt respond to me until today November 4. I cant get anyone to help me. I cant get through to ****** financial. The dealership will not help me at all. I have paperwork stating what my refund shall be. **** told me today on November 4, I shouldve already gotten my refund. I have emails for all of this ****** should have track record of how many times Ive tried to get a hold of not only their dealership however their financial I cannot get through to ****** financial its always a prompt I cannot talk to a person, I feel like no one is putting any effort into helping me and I feel as if Im being scammed.

  

  Business Response

  Date: 11/05/2024

  I have attached the deal notes from our accounting department showing the dates the refunds were sent to ****** Financial. Unfortunately we don't have access to see that but can check to see if the checks cleared. If there is a credit with ****** financial they will issue the refund to the customer directly. I would recommend that the customer continue to contact ****** financial services about his account status. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle on sept 28 2024. Test drove the vehicle. Heard ticking in the motor during the test drive. Spoke to the sales *** and he stated that this vehicle has been through a 50 point inspection and there were no issues. I decided to purchase the vehicle. I did purchase the warranty through another company. I called *** **** 3 weeks later to get in and see what really is the issue as the ticking getting louder. They failed to mention that the timing belt/chain was bad. They said that it now is a oil leak as well and costing another ****** to get that fixed. Warranty will only cover a tensioner.. again bought this 40 days ago and the sales guy again said nothing was wrong and the ticking was normal! Scam! Warranty won't over the oil leak which that needs to be ***aired as well!

  

  Business Response

  Date: 10/21/2024

  Ms. ******** spoke with ****** the Sales Manager and they have made an appointment with the service department at **** on October 29th. 

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was misrepresentation of the purchase of my car on Saturday September 28 2024. Prior to this purchase. I took the car out for 2 test drives. 1 by myself and the 2nd one with Mo.I informed ******* (Mo) on the 1st test drive that there was something wrong with the passenger side back tire. He responded with I dont see how that could be when the car is a CERTIFIED GOLD STANDARD. I asked him if they would fix it. Mo said Theres nothing wrong with the car. He than took a 2nd test drive with me to see & feel what I was talking about. Mosaid I do not feel anything wrong with tire. I just feel the tires on the road. I said you dont feel the back right tire vibration. He said No. In my mind CERTIFIED GOLD STANDARD means you have throughly checked the car from top to bottom and is ready to sell. My complaint is that they sold me a car knowing that there was something wrong and when I brought it their attention they dismissed my concerns making it seem like I was crazy. I brought the car back with in the week of purchase to seek compensation and for them to fix my car. The misrepresentation of CERTIFIED GOLD STANDARD needs to be compensated with a discount on the price of the car which was also increased at the time of purchase from $20,000ish to ******ish.

  

  Business Response

  Date: 10/07/2024

  Per the General Manager Nathan:

  We apologize for the inconvenience and will talk to Mo about checking more thoroughly for any concerns. It’s possible that the damage to the tire occurred after being inspected. There was no intentional misrepresentation. We have fixed the vehicle at no charge to the customer. For her inconvenience we can offer a valet service to give the customer back her time for her next service appointment and additionally offer a $100 credit for future service. 
  
  

  
  

  Customer Answer

  Date: 10/08/2024

  Complaint: 22376049
  
  
  
  I have reviewed the business' response and am rejecting it because:
  I am not satisfied with the resolution. My question is why would the car be allowed to be driven after it had been inspected, than acquired damage that had not been documented or reported and then sold the car as a “ Gold certified” used vehicle? In my opinion, that is not only misrepresentation but also dangerous. Regardless, of the fact that the bent tire was fixed, my acknowledgment of the problem was dismissed by salesman therefore causing me to take time off work to get it fixed. My compensation for time lost from work was $300. My boss was very upset for my late arrival to work. I do not want or need valet or the $100 credit. My loss of $300 cash for time loss is my request to solve this dispute. I am compelled to file a complaint with the FCC if a resolution can’t be agreed upon. 
  
  
  
  
  
  Sincerely,
  
  
  
  Shannon Roberts

  Customer Answer

  Date: 10/08/2024

  Correction for “FCC” complaints should read “FTC”.