Complaints

This profile includes complaints for Lou Fusz Automotive Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lou Fusz Automotive Network

  1 Athletic Way Earth City, MO 63045-1523

  
• 

  Lou Fusz Automotive Network

  925 N Lindbergh Blvd Saint Louis, MO 63141-5901

  
• 

  Lou Fusz Automotive Network

  10950 Page Ave Saint Louis, MO 63132-1020

• 

  Lou Fusz Automotive Network

  10725 Manchester Rd Saint Louis, MO 63122-1309

• 

  Lou Fusz Automotive Network

  3470 Highway K O Fallon, MO 63368-8138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was misrepresentation of the purchase of my car on Saturday September 28 2024. Prior to this purchase. I took the car out for 2 test drives. 1 by myself and the 2nd one with Mo.I informed ******* (Mo) on the 1st test drive that there was something wrong with the passenger side back tire. He responded with I dont see how that could be when the car is a CERTIFIED GOLD STANDARD. I asked him if they would fix it. Mo said Theres nothing wrong with the car. He than took a 2nd test drive with me to see & feel what I was talking about. Mosaid I do not feel anything wrong with tire. I just feel the tires on the road. I said you dont feel the back right tire vibration. He said No. In my mind CERTIFIED GOLD STANDARD means you have throughly checked the car from top to bottom and is ready to sell. My complaint is that they sold me a car knowing that there was something wrong and when I brought it their attention they dismissed my concerns making it seem like I was crazy. I brought the car back with in the week of purchase to seek compensation and for them to fix my car. The misrepresentation of CERTIFIED GOLD STANDARD needs to be compensated with a discount on the price of the car which was also increased at the time of purchase from $20,000ish to ******ish.

  

  Business Response

  Date: 10/07/2024

  Per the General Manager Nathan:

  We apologize for the inconvenience and will talk to Mo about checking more thoroughly for any concerns. It’s possible that the damage to the tire occurred after being inspected. There was no intentional misrepresentation. We have fixed the vehicle at no charge to the customer. For her inconvenience we can offer a valet service to give the customer back her time for her next service appointment and additionally offer a $100 credit for future service. 
  
  

  
  

  Customer Answer

  Date: 10/08/2024

  Complaint: 22376049
  
  
  
  I have reviewed the business' response and am rejecting it because:
  I am not satisfied with the resolution. My question is why would the car be allowed to be driven after it had been inspected, than acquired damage that had not been documented or reported and then sold the car as a “ Gold certified” used vehicle? In my opinion, that is not only misrepresentation but also dangerous. Regardless, of the fact that the bent tire was fixed, my acknowledgment of the problem was dismissed by salesman therefore causing me to take time off work to get it fixed. My compensation for time lost from work was $300. My boss was very upset for my late arrival to work. I do not want or need valet or the $100 credit. My loss of $300 cash for time loss is my request to solve this dispute. I am compelled to file a complaint with the FCC if a resolution can’t be agreed upon. 
  
  
  
  
  
  Sincerely,
  
  
  
  Shannon Roberts

  Customer Answer

  Date: 10/08/2024

  Correction for “FCC” complaints should read “FTC”.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car in for a full engine diagnosis and to fix anything they find wrong within the engine. The car was jumping and sometimes shut off after getting into a full stop. They spent an extra day or 2 and brought up other issues outside of the engine. I got it back and a month later it was burning oil. September 6th I took it for an inspection and it seemed to be fine. When they were done with it, getting it to start was impossible. Doors, locking, windows, nothing is working. I took it in somewhere else and the engine was gone, it was burning oil and was shot. I spoke with the people at *** **** and they said they told me it was burning oil, it was not mentioned to me, and thus are not going to give me a refund. I paid about 2600 give or take.

   

  ***********************************

   

  *** **** Buick GMC

  

  Business Response

  Date: 11/05/2024

  Mr. ****** signed the repair order when he picked the vehicle up on the page that stated it was burning oil and that an oil consumption test would be started. I have attached this repair order for reference. if Mr. ****** would like *** **** to inspect the vehicle further he can speak to the service manager **** and make an appointment to have this completed. 

  Customer Answer

  Date: 11/06/2024

  Complaint: 22310351
  
  I have reviewed the business' response and am rejecting it because: I do not wish to give this business any more of my time or money, i would just like a refund for the discrepancy stated previously. 
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Lou Fusz Ford in ************, ** in December 2023. I have refinanced the vehicle and now need a refund of the ************* purchased through *** ****. I have contacted the dealership several times with no return call or email. I was told by ******, via their text/chat feature, to email ***** ****** a copy of my lien release in order to receive the refund but that it may **** *-8 weeks to process. I sent the email to ***** on August 24th, 2024. I didnt receive any confirmation that this was received or the refund process started. I sent a follow up email to ***** ****** on 9/3/2024 and have not received a response. ****** did say it could **** *-8 weeks to process, and I understand this, however, some communication that the process has been started, would be helpful. I have left messages at the reception desk as well as with the finance manager at this location with no return call.

  

  Business Response

  Date: 11/05/2024

  ************************ cancellation was completed, processed, and mailed on 10/16/24. If she still has not recieved the cancellation check please let me know and we will reissue a new check.

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/29/2024 Payment of $1,033.56 to dealership 08/27/2024 Payment of $1,320.94 to independent shop As outlined in the attached PDF repair order, I visited ******************************** on 04/29/2024 to address a noise issue with my vehicle. The service advisor informed me that the exhaust manifold was cracked and would need to be replaced. They assured me that this repair would resolve the issue, and I agreed to proceed.The repair order specifically stated, Replace exhaust manifold & clean/replace gaskets. However, the dealership only replaced the gaskets and did not replace the exhaust manifold as initially promised. While I was not charged for the exhaust manifold, I was told it would be replaced.Due to their failure to replace the exhaust manifold, my vehicles turbo and downpipe (catalytic converter) sustained damage, as confirmed by an independent shop. The inside of the exhaust manifold had deteriorated, causing metal flakes to enter the turbo, damaging the turbine blades. This debris then traveled into the downpipe, leading to further damage to the catalytic converter housed ********* vehicle remained at the dealership for five days, during which I checked in daily for updates. Each time, I was informed that the exhaust manifold was cracked and would be replaced. Despite this, it was not replaced, even though both the repair order and the service advisor confirmed that it would be.Its important to note that an automotive repair order is a legal document.On 08/30/2024, I attempted to contact the service manager, ***** *****, to discuss the situation. He was difficult to reach and, during our initial conversation, he stated, The exhaust manifold cracks a lot on these vehicles; its very common. I pointed out that the repair order only listed two gaskets and a nut as the parts used. ***** quickly ended the call, stating he would call me back later. When he finally returned my call five hours later, he claimed that the service advisor had made a typo.

  

  Business Response

  Date: 10/07/2024

  I have attached the RO in question so you have all the information. It looks like when the technician first inspected the car for the noise, he thought that the manifold was cracked and leaking. After he removed the exhaust manifold, he then found out it was not cracked but just leaking at the flange due to a bad gasket not sealing and making the ticking noise originally brought in for. So, the gaskets were replaced instead of the Manifold. The customer was not charged for that part but only the labor to replace needed gaskets. The customer did ok the repairs of the manifold , the technician only replaced what was needed but the advisor made a mistake and did not document the RO correctly. I did have a conversation with Max , I asked him to bring the car and the part up so I could have the Subaru field engineer come buy for an independent inspection. Max, was going to get back with me when he could get the car and part to me but I have not heard back from this customer.
  
  

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024 I went to *** **** to purchase a car I found online. I had received a pre approval form my ************ who *** **** is a part of their network. I found a used car online and since I had the pre approval I went to check out the car. When I got to the dealer they said they could not find my preapproval and said they would need to run my credit again. Witch no only did they run it for my ************ but other places too resulting in multiple credit inquires. I got approved but did not have enough money for any warrantee with the new approval they got. I decided to get the car. while doing paper work I was told the title was at the other *** **** location but that they would mail it. it for any reason it did not arrive before the temp tags expired they would pay the $10 or whatever. Now in August I still don't have the title I was told they had to get a replacement now. I guess they lied at first? Since then the car they said had all maintenance completed on time and had no issues. First we realized the ac didn't get cold. we check that on test drive but didn't ensure it got cold. Then within two month the car's coolant system broke and repairs are $2000 but the cars still overheating. I was also verbally assaulted by a stranger for having expired tags. My repair shop is having trouble because they don't want to test drive the car with expired tags. When I contacted them about title they said they would pay any fees or tickets but I will not let my child drive an illegal car

  

  Business Response

  Date: 11/05/2024

  Ms. ******** Purchased an AS-IS vehicle which she was aware of at the time of sale. I have attached the documents signed by her. When it was noted after the sale the A/c issue as well as an oil leak Lou Fusz Ford covered over $2,000.00 with of repairs to the vehicle as a good will gesture. I have also attached those. 

  In Regards to the title issue. The Title needed to be turned over by the state of Missouri. Unfortunately they are incredibly behind and there isn't a way that we are able to "rush" them to issue new titles. 

  In these instances unfortunately we are stuck in a place of not being able to assign additional temp tags due to Missouri law so we would and have always covered any late fees and fines the customer would incur. The title was Mailed to Ms. ******** at the beginning of October and I have attached the scan of the title we sent to her. 

  If additional documents are needed please advise 

  

  Business Response

  Date: 11/05/2024

  scan docs

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2024 my vehicle was serviced at **************************** Automotive ****************************************. My vehicle has only been serviced at this location on multiple occasions I have been having issues with my vehicle not working properly for over a year, since 2023.Nothing is being done, I have spoken with the General manager ***** and he has done anything to resolve it, and told me to go to another dealership but my maintenaince has only been done at their location. My husband and I were told that there was a multi-point inspection had been done each time.but was never documented by them on any receipts we have, yet we are constantly having major issues with our vehicle, and each time a maintenance check up is done by them, they state there are no problems with the vehicle. I now have had to go to GMC Dealership and have had to pay out of pocket for diagnostic fees to have my car checked out. This could have all been prevented if *************** had handled the maintenance check up was done correctly. When all these things were addressed to the manager **** he told us to leave the property. My vehichle has only been serviced at this location on multiple occasions I have been having issues with my vehicle no working properly for over a year.Nothing is being done, I have spoken with the General manager ***** and he has done anything to resolve it, and told me to go to another dealership but my maintenance has only been done at their location. My husband and I were told that there was a multi-point inspection had been done each time.but was never documented by them on any receipts we have, yet we are constantly having major issues with our vehicle, and each time a maintenance check up is done by them, they state there are no problems with the vehicle. I now have had to go to GMC Dealership and have had to pay out of pocket for diagnostic fees to have my car checked out. This could have all been prevented if *************** had handled the maintenance check up was done correctly. When all these things were addressed to the manager **** he told us to leave the property and threatened to call the police even though there was no hostility from myself or my husband. I would just like to have car serviced properly.

  

  Business Response

  Date: 08/29/2024

  Both the husband and wife have been confrontational with all the management in the store, and that is why the suggestion to visit another dealership was given to get a second opinion. It is not out of the ordinary for dealerships to do so in situations such as these. At this time there will be no refunds or reimbursements they approved on their vehicles. 

  Customer Answer

  Date: 09/10/2024

  Dear BBB St. *****,

  
  

  I apologize for the delay in my response to complaint ID #********. I was out of town and lacked access to reliable means of communication when the initial response was sent. 

  
  

  The dealerships response is unacceptable. Not only is it false but it further highlights their lack of accountability, which was the primary issue my husband and I sought to address when we spoke to **** (the manager on duty) . We have phone records proving our attempts to contact the dealerships corporate office multiple times before picking up the vehicle to resolve the issues, and we have evidence that corporate never responded to our calls. 

  
  

  Regarding their claim that my husband and I were confrontational, we have a recording to refute this allegation. Additionally, we have evidence showing their failure to properly inform us of maintenance recommendations, despite our repeated attempts to notify them of this oversight. 

  
  

  Additionally, all of these claims were reported under case number 9-13316972554 with GM, who was in close contact with the dealership.

  
  

  We filed this complaint as a good faith effort to address our concerns amicably and hold them accountable for their lack of action. Please be advised that this is not our final recourse should the situation remain unresolved. 

  
  

  Thank you for your attention to this matter. 

  
  

  Sincerely,

  
  

  
  

  ***** & ***** Franklin 
  

  

  Business Response

  Date: 10/07/2024

  I have spoken with the General Manager and the Service manager about the customers complaint and reviewed their response. 

  At this time *** **** stands by our initial response and are not willing to refund the customer for work that they needed and approved.

  I have attached a photo of the cabin filter showing that this was a necessary filter 

  Customer Answer

  Date: 10/08/2024

  Complaint: 22134665
  
  I have reviewed the business' response and am rejecting it because:
  
  Your reply further emphasizes our ongoing concerns. The issue at hand has never been about whether the filter needed to be changed; it lies in the fact that for over a year, we brought our vehicle to your dealership, and your mechanics and service management failed to provide proper recommendations for over 10 preventative maintenance issues.
  
  
  This neglect subjected my family, including my husband and our children, to a hazardous environment filled with dead rodents, ***** matter, and allergens due to the dirty filter. This poses a significant risk to our health and safety.
  
  
  Furthermore, it feels as though we were cheated out of our money. The primary reason for coming to the dealership is to receive accurate service recommendations, handle recalls, and ensure thorough inspections. Despite informing you on several occasions that we were not receiving these multi point inspections and questioning whether they were done, nothing was done to address our concerns. Additionally, there were other critical service recommendations that we were never informed about, which could affect our vehicles performance and functionality.
  
  
  The condition of the filter should have never reached such an alarming state. It should have been changed over a year ago when we initially reported issues with the air conditioning, or at the very least, checked during routine maintenance visits. Your team had several opportunities to do the right thing, and even now, with the chance to address these issues, there seems to be a continued lack of accountability for the missteps and negligence on your part.
  
  
  I strongly urge you to reconsider our situation and take responsibility for the oversight that has significantly impacted our familys well-being and the integrity of our vehicle.
  
  
  Sincerely,
  
  Dr. ***** ********

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Lou Fusz Kia, located at ****************************************************************************. The service I received from this dealership has been highly unsatisfactory, involving negligence and potential dishonesty during the repair of my 2012 *** ****** SX. Please see the attached *** *** **** Complaint Letter detailing the chain of events. I've also included copies of the relevant invoices, text message transcripts, and repair orders for your review. I urge you to investigate this matter promptly.

  

  Business Response

  Date: 12/02/2024

  After investigation of this complaint. 

  I have verified that the charges needed on the repairs for the vehicle were needed and authorized by *** ********** as she stated. The service department asked for manufacturer goodwill from *** warranty department and that was denied due to the age and mileage of the vehicle. these repairs were unrelated to the warranty extension engine replacement that *** warranty covered. 

  One of the employees that has been stated to have issue with is no longer employed by *** ****. 

  *** ********** was never charged for the traffic ticket received. *** **** covered the cost of the ticket. the Plates were recorded incorrectly by our employee and we do apologize for that. 

  Unfortunately the repairs that were needed are owner responsibility and should have been paid by *** **********. 

  *** **** is unable to refund her for any of the repairs that her vehicle required. 

   

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12 2024 I purchased a black 2019 ******* Elantra SEL from this buisness. The car had two dents on the driver side door and I was told that they had planned to fix one of them and that this would be done at no cost to me. Durring the price negotiations I agreed to pay ****** for the car on the condition that they fix both dents rather than just the one dent. After the sales person and I agreed to that price I was told that they had added a '2' to the contract after the clause that detailed the dent repair and they assured me that this ment that they would fix both dents. After getting my car back from the body shop they sent it to only the one dent was fixed. I told them about this and they told me that someone would reach out. I have not received word from them despite frequently reaching out and as of late they have begun to ignore me. All I want is for them to make good on our agreement.

  Customer Answer

  Date: 07/22/2024

  ************************************************************

  

  Business Response

  Date: 11/05/2024

  I have attached the Purchase order showing Mr. ***** signed and agreed to the drivers door repair as well as the repair order showing the repair made per the signed agreement 

   

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** has issued a ***************** Bulletin (TSB) for ********* **** Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. Reason for providing service states "In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke"We paid Lou Fusz ford $195 for a diagnostic test (on 7/12/2024) for this issue as antifreeze is being lost and white smoke is coming out the exhaust pipe at startup. Additionally, 1 year ago we brought the car to ******* **** to test same issue as antifreeze leaked onto driveway. Outside mechanic ******************* Automotive) ran diagnostics and claimed the car had the recall issue. ******* **** said nothing wrong with the car and gave us a tune up.This time, Lou Fusz Ford is claiming that all coolant tests passed and no IDs found relevant to recall issue. *** **** is claiming the antifreeze is leaking through the weep hole in the water pump as cause for antifreeze leaking. However, smoke from exhaust at startup says additional diagnosis required. So Lou Fusz ford did not even complete the diagnosis that we paid for. And we have now paid **** dealerships $390 for diagnostic fees and the car has not even been diagnosed.Additionally, I have spoken with a previous **** Mechanic (of 20 years) who is saying there has to be an issue with cracked block or head gasket for white smoke to come out exhaust. The mechanic that I spoke with had mentioned he was fixing several of these engines a week due to this issue and it is very ********* seems to us that **** is trying to get out of fixing an engine that is covered under recall. We will no longer be customer with **** given the circumstances and service provided.

   

   

  *********************
  ********
  IL

  

  Business Response

  Date: 11/05/2024

  I have attached the Repair order showing that the vehicle did not have any current DTC's that would be related to this recall that the ******** are referring to. Also they have stated that another **** dealer confirmed that the vehicle did not have recall symptoms. 

  Unfortunately Franchised dealers can not take diagnostics from outside/independent repair facilities per their dealer agreements. and a repair as such ould need to be authorized by ****************** and MUST have all symptoms needed for coverage. 

  With that being said there is no further warranty coverage related to this recall at this time. 

  If any other documentation is needed please let me know 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new ****** in May 2023, before I left dealership, finance advisor told me to bring my new car in for first oil change which is free. Brought vehicle in and everyone treated me like I was crazy to think I could get an oil change for free. They told me that *** **** does do oil changes on new cars for free for the first oil change at every other dealership except this one and thats why the finance man was confused. Less than ****** miles later, I had a tire blowout on the highway, again called *** ****, they said they would take care of it to just bring the tire in and drop it off, I took the tire in to drop off and the service writer and manager both came out and told me I was mistaken that they do not do tire work, and in order to get a new tire I would have to pay for the parts and the labor. I explained to them I wouldve done that yesterday had not been told by their service department AND their parts department They would take care of it. I like my ****** and will buy another one, but would not buy so much as a lug nut from *** ****, They are the worst kind of car salesman, lying parasites.

  

  Business Response

  Date: 10/07/2024

  thank you for reaching out with your complaint. I have researched the car deal and spoke to the departments management team.  I understand your frustration and would like to ensure that proper training has been addressed with all the staff in relation to the issues you pointed out. 

  First I would like to state that not ALL Lou Fusz locations offer first free oil changes. There are a hand full and those locations are part of the manufacturer programs for maintenance packages. 

  Tire road hazard warranties were available at the time of finance and declined by Mr. Mulkey. A warranty of that nature would have possibly taken care of the cost to repair or replace that tire. 

  (I have attached the signed Declination)

  Unfortunately tires are considered maintenance items and are the consumers responsibility.