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Business Profile

New Car Dealers

Lou Fusz Automotive Network

Complaints

This profile includes complaints for Lou Fusz Automotive Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lou Fusz Automotive Network has 13 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a ***** LCF 5500 in July 2021. Took about a year to get all the parts to have it assembled to be used as a roll off truck. Once the fabrication work was done we used the truck shortly after it broke down and derated no unsafe speeds. Truck was towed to *************** ***** St ****** where they blamed for bad DEF then billed us for is. Got the truck back a few hundred miles later truck is still running the same DEF *************** has put in and it broke down again derated to un safe speeds leaving us road side. Had it towed to *************** a total of 7 times for the same thing *************** simply Doesn't know how to fix the truck they sold. ***************** offered us a trade in for less then what we purchased not counting all the insurance payments and fabrication and labor work we have had done. The deal was not in our favor but we want to get as far away from the truck as possible it does't stay running it will leave you stranded. *************** is now trying to back out on the trade in leaving me with the truck they had Advanced Mahine repair cut the body off. So no I have a non running truck that doesn't even have a body on it. ***** at *************** says I am responsible for that debt too they ripped us off for the truck, the repairs, the fabrication, insurance and now they are ripping us off with having the bed cut off. The papers were signed the financing is done. I want a full refund for everything I spent for this lemon of a truck and I want to get as far away from this truck and everyone at *************** I don't want another ***** I don't any thing but my money back from ***************. This truck has been a nightmare most of it's life it's be broken down at a dealer, stuck on the side of the road or on a wrecker. DO NOT CHOOSE FUSZ.

      Business Response

      Date: 06/24/2024

      This Vehicle has been traded and the customer purchased a 2024. The deal showing the trade as well and the new vin is attached to this. 

      If you need any further information please let me know 

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolutely ridiculous. I originally brought my Camaro in for a big oil leak (under warranty), they said they diagnosed the car and found the issue. they replaced a whole bunch of seals, did a oil change and still didnt fix the oil leak. I picked up the car a couple days later and noticed once I got home it was still leaking a little, I figured it was just residual oil from the tech not cleaning it all off. So I brushed it off but that was a mistake because once It came time for me to do my next oil change I looked under the car and saw there was oil all over my exhaust, oil pan, oil cooler, skid plate, and the passenger side. Called the dealership asking if there was any way to diag it again to find the ACTUAL issue to which they said they would again for no cost. They quickly found it was the oil pressure switch that is a $5,000 job to replace. The first seal replacement was only 700$. To note the oil pressure switch is the lowest point on the oil pan which tells me they clearly diagnosed it wrong the first time. Im just frustrated they threw parts at it hoping it would fix it and it didnt, now they are refusing to stand behind their work and fix it right.

      Business Response

      Date: 06/14/2024

      **************** night dropped his vehicle for service with a note stating "oil leak from passenger side (rtv seal) replace under warranty."  on 12/5/2023 with ****** miles. Our technician diagnosed the system by adding dye, performed oil leak analyze and found engine oil pan leaking as the customer stated in his night drop paperwork. His correction was to remove and replace the oil pan gaskets and seals. Clean parts, Bleed and fill cooling system, replace oil filter and oil. Clean off oil and road test vehicle. Odometer out ******. There was no charge to the customer as the vehicle was under powertrain warranty.

      The vehicle came back on 5/23/24 with ****** miles stating an oil leak again. The technician diagnosed it at this time as a leak from the oil level switch. Based on the amount of miles on the vehicle at diagnose the vehicle was no longer under powertrain and the client was quoted for the repair.  We have requested assistance on **************** behalf and GM has agreed to pay $2,555 towards his repair of $5,110 due to the mileage being only slightly out of the warranty. If he would like to proceed with the additional repair we would be happy to complete the work for him. 

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      . Absolutely ridiculous. I originally brought my Camaro in for a big oil leak (under warranty), they said they diagnosed the car and found the issue. they replaced a whole bunch of seals, did a oil change and still didnt fix the oil leak. I picked up the car a couple days later and noticed once I got home it was still leaking a little, I figured it was just residual oil from the tech not cleaning it all off. So I brushed it off but that was a mistake because once It came time for me to do my next oil change I looked under the car and saw there was oil all over my exhaust, oil pan, oil cooler, skid plate, and the passenger side. Called the dealership asking if there was any way to diag it again to find the ACTUAL issue. They magically found it was the oil pressure switch that is a $5,000 job to replace. The first replacement of seals was only 700$. The oil pressure switch is the lowest point on the oil pan which tells me they clearly diagnosed it wrong the first time. They are refusing to stand behind their work.

      Business Response

      Date: 09/23/2024

      per **** ******, Service Manager-

      On 11/17/2023 the customer made an appointment and stated that his oil pan was leaking and wanted it RTV resealed.  The car was under powertrain at that time.  The powertrain warranty was good through ****** miles or 6/20/2024.  
      On 12/6/2023 we got the car in and performed a leak test and confirmed that the oil pan was leaking.  We repaired the vehicle under warranty.  We test drove the vehicle 5 miles and then rechecked the repairs.  No leaks present after repairs. 


      The customer called in around the middle of May stating that the oil pan was still leaking.   I agreed to recheck it.  
      On 5/23/24 with ***** miles on the vehicle.  The original tech along with myself rechecked the leak.  The oil pan was not leaking. There was a new leak at the oil level sensor, so we provided a quote to repair since he was no longer covered by the factory powertrain. 



    • Initial Complaint

      Date:06/01/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 19th we purchased a used 2017 **** Explorer XLT from *** ****. Due to the mileage on the car, I asked both the salesman ****, and the finance man ***** if the car had been inspected bumper to bumper and that it was certified. I was assured by both that all vehicles are checked by their in-house technicians. I noticed a smell coming from the engine. I took the vehicle to Masters Touch Automotive to renew the safety inspection as it had expired, and I needed to renew it to register the vehicle. When the vehicle was raised to do the inspection they notice that the vehicle had over $6000 worth of damage and repair that would need to be fixed for it to be safe to drive. The gentleman, ****, at the auto repair shop told me that the vehicle should have never been sold with the damage to the vehicle. I immediately went up to speak with the manager, ****, at *** ****. He pulled me into the back office and stated that it was of no concern to them that the vehicle had damage to it before being sold and that all it needed was to pass emissions and safety and that they refused to take the vehicle back due to the mileage. Yet, they sold it to me with that mileage knowing the vehicle was not inspected bumper to bumper and was not certified as I had inquired about before purchasing the vehicle. The dishonesty when selling the vehicle and the unethical selling of a knowingly damaged vehicle is infuriating. We bought the vehicle because we have four children and needed a SAFE vehicle to transport them in. We are aware of the risks of used vehicles and have driven many vehicles with mileage above what we had bought. I had hoped that *** **** would show integrity with the vehicle they sold us but did not. I took the vehicle to ********* **** where I was able to get salvage price, which is ironically the price *** **** paid for it but I am still belly up over $7000.

      Business Response

      Date: 07/01/2024

      Ms. ******* came in with her father to speak with the managers about the vehicle. She was unwilling to hear out the manager and spoke over him when he was attempting to explain that they would be willing to look at the vehicle in the service department. They have not heard from her since that visit.  

      Customer Answer

      Date: 07/07/2024

      Complaint: 21789231

      I am rejecting this response because: **** the manager never gave us the option to have their maintenance department look at the vehicle nor offer to repair it. We were told their was nothing that could be done due to the mileage on the vehicle they sold us. That it passed safety and emissions and that that is all they had to guarantee before selling us a vehicle of that mileage. We were escorted out of the office by **** whom also threatened to call law enforcement on us if we did not leave the property. Therefore contacting the BBB and Attorney general office is the first type of action we can take to receive a refund amount in the amount we lost. The dealership we traded the vehicle into told us the vehicle *** **** sold us was bought at salvage price knowing the vehicle had issues. I would like a refund on the amount to cover the belly up loan. 



      Sincerely,

      ******* *******

      Customer Answer

      Date: 09/11/2024

      I was able to retrieve that I am belly up on the loan I took out on the salvage car I purchased from *************** where I was told it has high miles but it in perfect condition. I am unable to make payments on the new vehicle because the belly up loan they refused to pay for, fix, or trade in has put me in a very difficult situation. When the sales person at ********* looked up the vin he said the vehicle was bought for salvage not resale. I am struggling to pay pills with how much this remaining belly up loan has harmed me. 

      Business Response

      Date: 10/07/2024

      I have attached the deal documents that were signed by the customer stating that this vehicle was being sold to them as-is. 

       

      Customer Answer

      Date: 10/08/2024

      Complaint: 21789231

      I have reviewed the business' response and am rejecting it because: they told me the vehicle was checked bumper to bumper. This was told to me by 2 associates. I signed the as is agreement under the impression that the vehicle was checked bumper to bumper for any issues before it was sold to me. Which was not the case. 



      Sincerely,

      ******* *******
    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, my experience with *** **** hasnt been the greatest. I am having some issues with a car I purchased from *** **** Buick GMC. This all started in Aug 2023 when I went there to test drive the Envision. Long story, but I was pressured into buying a new car I didnt want (2023 Buick Enclave). He made it seem like he was making a deal only I would be getting and also made statements like, Im your friend. Because I needed a vehicle (couldnt just get my trade in back) and didnt want the one the salesman pressured me into buying, I traded it in for a used car (2020 ******** XT4). That car has had issues since I bought it in September 2023. I brought it back within days of having it for the check engine light being on and clicking/knocking sounds when I make turns. Ive taken it to them at least 10x for issues. The sales manager said I couldnt return it when I bought it. But I wasnt expecting to be stuck with a car that has issues. I brought it back during the 30 day *** **** used car warranty period and the issue was never fixed. Now Im being told I need to take it to a ******** service center. But the problem is Im out of the factory warranty which just expired 5/14/2024, so any repairs may be at cost to me. I purchased an extended warranty but this car was sold to me with issues that were not properly addressed prior to the sale. Theyve offered to cover a one time diagnostic fee of up to $200. But I dont feel that is enough. I could trade it in but ** have about $15k in negative equity if I did so. I dont know what to do at this point. The service team has made some repairs on the strut/control arm, but that hasnt stopped the noise. Apparently ** is aware of the check engine code, but they dont have a fix. I discussed the possibility of trading it in. The General Manager stated that he would be willing to make me close to whole but when I talked to the sales manager, that wasnt the case. Please help!

      Business Response

      Date: 06/17/2024

      Ms. Houston came in two times (8/24/23 and 8/29/23) drove several vehicles and ultimately landed on the Enclave.  Several days after the sale she reached out stating she didn't like the Enclave.  We offered to trade her out of it because we do not have a return policy on new cars.  After registering the Enclave, she traded for a 2020 Cadillac XT4 on 9/15/23.  She brought the XT4 in for a knocking sound multiple times which we resolved on 10/16/23 by replacing the upper strut bearing mounts.  She has an intermittent check engine light that is a false code, this is a known issue and GM is working to resolve.  Her vehicle is operating as it should and she has an extended service contract.  We did offer to pay a one-time diagnostic fee up to $200 at a Cadillac dealer to see if they can clear the false code.  We also showed her numbers to trade the vehicle but couldn't make the deal work for her.  

      Customer Answer

      Date: 06/18/2024

      Complaint: 21722992



      I am rejecting this response because:

      Their salesman did use illegal high pressure sales tactics to trick me into buying the Enclave. He was very pushy and whenever I would say I didn’t like the vehicle, he would try to coerce me to say I wanted the vehicle. He also pretended to be getting me a better deal, when all he did was have finance lower the monthly payment which increased the amount of payments over time. Since I don’t have any physical evidence of this claim, I won’t move forward on it. I’m sure I’m not the only person that has faced a similar interaction with that salesman. 

       

      As far as the current vehicle, the Cadillac XT4, the check engine light was not a false code like the service center claimed. I took the vehicle to Elco Cadillac on 6/6/2024 and they showed 2 error codes, one for the engine coolant pump and another for purge pump. Both components were replaced and the check engine light has been off since. Lou Fusz service center clearly didn’t even bother to correct the several issues this vehicle had/has.  I’m having to use my warranty to correct these issues even though these issues were clearly there before I purchased it. They just don’t suddenly appear right after purchase. I would like a refund on the Carpass. The Carpass gives me free oil changes but since I won’t be returning to their service center due to them not being able to fix my several issues, there is no use in having that. I am also still hearing those same noises when I turn or go over bumps. I will have Elco investigate those issues. Unfortunately, I will once again have to have them investigate at either a potential cost to me or use my warranty. I have been extremely inconvenienced by their lack of care in this matter.



      Sincerely,



      Rocondra Houston

      Business Response

      Date: 07/01/2024

      the sales manager is willing to refund her Carpass that she requested. I have no way of responding since it is in mediation at this point but if you would let her know and she agrees to this we will have the product cancelled and the check will be mailed to the lien holder due to it being included in her financing. 

      Customer Answer

      Date: 07/02/2024

      I will accept the Carpass refund. I have a service appointment with Elco for the other issues (suspension and noise when turning) scheduled later this month. If I have to pay out of pocket for any of that service, I would like to be compensated. There was an offer of $200 that would be reimbursed to me if I incur a diagnostic fee. But after being lied to about the issues with this car, I still don’t feel that is enough. I should’ve been able to trade this car with no negative equity considering it was sold to me with issues. Now I am stuck with a car that has almost $20k in negative equity. I haven’t been made whole at all!!! 

      Customer Answer

      Date: 09/11/2024

      09/11/2024 AB: Spoke to consumer this morning, last spoke with business 07/2024.  Resent consumer link to log into the portal. 

      09/12/2024 AB:  Consumer would like (Please cancel the Carpass and send back any money due back to the lienholder. Since I was illegally pressured into buying a car I didn’t want and then sold a vehicle that had issues that they did not resolve, I feel I am due some form of compensation. I went to their service center several times with nothing being done to fix the issue and was told by the Service Manager that there was nothing wrong with that that vehicle. I took it to another service center that isn’t affiliated with them and they took care of the issue. They are extreme liars!!!)

      09/13/2024 AB: Called consumer what she is requesting to far fetched and we need to come to some reasonable desired resolution for the business left a vm. 

      09/14/2024 AB:  Spoke with consumer and she would like the money for the Carpass to go back to the lienholder.  

      10/04/2024 AB:  Consumer called checking on the status of the complaint.  She was informed still waiting on the business to reach out to me. 

      10/08/2024 AB:  Called consumer to inform her what the business stated and then she stated that she wanted something else additional but per the conversation I had with the consumer on 

        That isn't what she informed me that she wanted, but the consumer stated that she will go ahead and accept the business response the money for the car pass would go back to the 

        Lienholder. Will reach out to the business today. 

       

      Customer Answer

      Date: 09/11/2024

      Please cancel the Carpass and send back any money due back to the lienholder. Since I was illegally pressured into buying a car I didn’t want and then sold a vehicle that had issues that they did not resolve, I feel I am due some form of compensation. I went to their service center several times with nothing being done to fix the issue and was told by the Service Manager that there was nothing wrong with that that vehicle. I took it to another service center that isn’t affiliated with them and they took care of the issue. They are extreme liars!!!

      Business Response

      Date: 09/13/2024

      09/13/2024 AB: Called business and left a message. 
      09/25/2024AB.  Called business left a vm. 

      10/01/2024 AB:  Sent a email to the business (Complaint Handler).  Also, called and left the business a vm. 

      10/08/2024 AB:  Called and left a vm and sent a email stating that the consumer would accept the business offer.

      10/17/2024 AB:  Called business and left another vm. 

      Business Response

      Date: 10/07/2024

      the sales manager is willing to refund her Carpass that she requested. I have no way of responding since it is in mediation at this point but if you would let her know and she agrees to this we will have the product cancelled and the check will be mailed to the lien holder due to it being included in her financing. 

      Customer Answer

      Date: 10/08/2024

      I still am not satisfied. The service manager lied and said there was nothing wrong with the car when in fact it was. I will never do business with them and will not recommend them to anyone.

      Customer Answer

      Date: 10/08/2024

      The general manager also lied and said he’d be willing to make me whole. Their salesman is a liar and uses sneaky sales tactics. 
    • Initial Complaint

      Date:05/14/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been dealing with billing issues with *************** Dealership in *********** due to their incompetence for months and months. I sent the final payment with all the documentation of what was owed by us to them. Multiple members of our team have spent hours and hours on these issues. I made it clear that we are at a zero balance with the last payment and we did not want to be contacted again as anything else would be in dispute as owed. And we would file with the consumer protection agency for gross incompetence in billing bordering on shady. Double billing things. Not giving credits until months later. Posting credits as invoices. Several weeks later, I receive a statement from a billing company taking over. They don't show the cashed check applied to anything. They want me to spend more hours doing the job that the local dealership needs to do. I did make it clear to the billing company that they need to get this information from the dealership as it is not my responsibility to continue to do their job. I will file with consumer protection agency if they don't get it figured out. I should have a zero balance and if we don't show one it is due to their incompetence. I would like someone at the corporate office to get this figured out with their dealership and billing company and not involve anymore of our team's time. If that is not possible, they will need to pay for my time to repeat the work that I have already done to get this reconciled.

      Business Response

      Date: 05/16/2024

      ********************, 

      My name is *******, I have left you a voicemail requesting some information on who you have spoke with at the *****************. I have also sent this information to our corporate office manager in *************** 

       

       

      Customer Answer

      Date: 05/28/2024

      I did receive a call from someone at corporate that was to get back to me the following Monday, but I have not heard back on the result. 

      Business Response

      Date: 06/17/2024

      on Wednesday 6/12/24 *************** accounting department sent the credit check attached to the business. please consider this resolved. 

      Business Response

      Date: 07/01/2024

      the check that was mailed to ******************** is what our accounting department at corporate headquarters found to be owed back to the business. They should cash that check and this clears their account. 

      Customer Answer

      Date: 08/29/2024

      I received my refund from the business and this issue has been resolved. 
    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The brake line on the 2017 Jeep Cherokee Sport was definitely overlooked in the inspection. I have the admittance from the dealership in the next texts. Yes, they fixed it but it was not an easy fix. First, they asked us if we could drive the vehicle there with no brakes. Then they asked us to tow the vehicle, finally, we got them to agree they needed to be the ones to tow it. We asked if a full inspection could be done on it but since they are not letting us return the vehicle for the pretty serious safety issue. They towed it and the next day when we got it from them the check engine light came on. All this happened within 5 days after I bought the car. They refused to take the car back or exchange it, when I was asking SPECIFICALLY about this and two different people told me that the dealership would gladly exchange or make it right. I dont think we can hold on to it since it came with an illegal inspection, they missed the brakes. There is no way this vehicle was correctly inspected if such a serious safety issue was overlooked.

      Business Response

      Date: 05/16/2024

      ****************** returned the vehicle on 5/15/24 and received a check for the vehicle. 

      If you need any other information please let me know.

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So about a month ago I bought a car from this place and I drove it for almost 2 weeks and now its been in the shop ever since yes they are paying for the repair but I asked very nicely to reverse the transaction and he said no cant do that!! I havent even paid sales and and first car payment is due and car is in the shop for god know how long!! Just take the car back and we can be outta this crazy nightmare!!!!!

      Business Response

      Date: 05/10/2024

      The customer was given full value of the vehicle they purchased to trade into a different vehicle. He took delivery of the replacement vehicle on 5/6/2024.

      Customer Answer

      Date: 05/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************
    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Took my 2020 **** Explorer St (****** miles) to the *************** for an oil leak. After 4 visits they finally got the the oil to stop leaking. On the way home the drivers side heated seat did not work. After taking the vehicle back 4 times it works as it did when we originally had the oil leak fixed. On the way home from getting the heated seat fixed the exhaust fell off and parts fell out of the sun roof. So back in for service, for the sun roof. I was told I was on my own for the exhaust. The sunroof needed a new sunshade assembly. On the 4th time when I went to pick it up there was a significant amount of water in the vehicle. The drain tubes were not re-connected when they worked on the sunroof. We are now on the 10th time and the car still leaks and smells, they put the wrong sun visor on and the sunroof will not close. The dealer offered $25,000 less than I paid for the car 2 years earlier, what an insult.

      Business Response

      Date: 06/17/2024

      ************** has been in contact with the service manager and the variable director in reference to his complaints. The necessary repairs were made and he is aware that he can contact either person if any further repairs are needed. 
    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I typically haven't had issues with ***************. This is the 3rd vehicle I have purchased from the location on Page. The 2015 Chrysler 200 I purchased is great, except it has a title issue. I can't even register the car. I called someone about the issue when it was revealed by the *** that there was a newer title on file. After a 2 week wait, I texted someone at **** to follow up. I'm told it can be up to 8 weeks to have it resolved. To top it off, the person I texted with made it seem like it was my fault by insinuating that I lost or misplaced the title. In fact, before going to the *** to attempt to register the car, I went to ******************* to have her sign the title I was mailed that wasn't even filled out by the dealership. At this point, I'd rather just return the car and get something with a legit title. I'm going tov ave to potentially go 2 months expired, running the risk of getting tickets in areas that really crack down on temp tags, such as ********** and ******************. It's the least they could do to make this right, especially for an issue that isn't the customers fault. To say I'm disappointed is an understatement.

      Business Response

      Date: 05/13/2024

       

      ******************** purchased the vehicle on 1/29/24 he signed a 5830 form and we provided the title we were given by the previous owners with in 30 days on 2/14/24. His temp tag had expired 3/28/24. He tried to register the vehicle in April and when he couldn't he reached out to ***** *****.  ***** spoke with the customer on 4/16 and had a duplicate title ordered.  As of this morning a new title has not been issued.  The state is taking around 4-6 weeks to issue new titles so we are hoping to have a title in the next few weeks.  We are reaching out to MADA to see if they can give us a better ETA.  

      We have notified ******************** that *************** would reimburse any fees associated.


      Customer Answer

      Date: 05/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, while not ideal in any aspect, is satisfactory to me.

      Sincerely,

      *****************************

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