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Business Profile

Online Retailer

Spectrum Brands - Home & Garden Division

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Spectrum Brands - Home & Garden Division's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spectrum Brands - Home & Garden Division has 3 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase this bottle of Nature's miracle. It did not work. Is 100% guaranteed. It did not take the stink out of my carpet. They offer a refund if not satisfied. I am not satisfied. When I called to get the particulars the man had an attitude. This bottle speaks of the same guarantee

      Business Response

      Date: 06/30/2025

      Hello *******, 

      You are correct, Nature's Miracle products have a Money Back Guarantee if you are not satisfied with the product.   I have included the Money Back Guarantee instructions and mailing address below.

      Money Back Guarantee:

      "If you are not satisfied with this product for any reason, send your written request for a refund along with the reason for dissatisfaction to the address below, together with the original dated store receipt showing the price you paid.  Please allow 6-8 weeks for processing."

      Money Back Guarantee address: 

      Spectrum Brands ************;                                                                                                                                                                                           *************************;                                                                                                                                                                                           **********, Va 24060

      Customer Answer

      Date: 07/02/2025

      Complaint: 23530722

      I have reviewed the business' response and am rejecting it because: I do not have the receipt anymore I have searched and searched and searched. I can send a picture of the bottle but I can't find my receipt from ********. Would somebody be so kind enough to make an exception? Thank you



      Sincerely,

      ******* Kay ******

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product did not come with charging device in the box. Called ************ number and ****** answered. I told him there wasn't a charging device in the box, and he says I have to take it back to the store I purchased it from. The box for the device states I cannot use any other charging device except the one in the box. He insisted I can use any other device, and I told him I tried to, but the device would not charge. He then asked if I held the on button for 3-5 second and I assured him I did. He said he cannot provide me with a replacement charging device and just listened on the phone - I felt it appeared he was being comical. I asked if this call was being recorded, he said yes, and I said I would not purchase anything related to the Cutter brand in the future. Proof of Purchase = ***** *****, purchased at ************ in ********.

      Business Response

      Date: 06/24/2025

      We are sorry to hear that the unit was incomplete when you purchased it. Please note that the charger is not included with the device.  We do apologize but we do not have spare parts for this item.  Please contact us at 1-800-767-9927and we will provide you assistance regarding our warranty and refund policies.

    • Initial Complaint

      Date:05/23/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They had me cut the cord, because of a recall, and they would send me a refund by **** card, that was back in Feb. 2025. called at least four times sin,e then and they keep saying they will look into it, with no results.

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 31 I purchased Spectrum weed killer, and sprayed my yard last week after mowing. It barely killed the dandelions, and the yard is full of clover, crab grass, daisy and so many other weeds. I struggle to mow the grass , and dont need weeds making it thicker and harder to push mow. Spectrum has a money back guarantee if you mail the physical receipt to them. I Never longer have the receipt , and only have the online receipt. I always use this brand , but this is the last time, its not working and I wasted my money and time, am seeking a full refund and will include my online receipt. Mail my check to address listed here

      Business Response

      Date: 05/15/2025

      We are sorry to hear that you were not satisfied with the results of this product.Your satisfaction is very important to us. We have requested a refund based on the copy of the receipt you provided in the amount of $8.32.  You should receive a check within 2 - 3 weeks.  In the future you may visit our website, *************************************************************************************************, to see if you qualify for our satisfaction guarantee refund.

      Customer Answer

      Date: 05/17/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  Accepted as late bf as the refund check arrives. The print on the bottle was fine print, lucky to been able to view it. I wont be making any further purchases of Spectrum product. It didnt do the job .
       
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a ****** ****** grill that was still under warranty. The grill started messing up so I emailed spectrum brand to get a replacement. I then waited,got back in contact did not have model I had are any other replacement model. This all started in 11/2024. Then I notified them I would like a refund. Doing the refund process I gave them my new address,but getting back in contact I was told sent to old address and this was in jan/2025. Here it is 4/2025 and I have been going back and forth but still no refund. At this point I still want refund but compensation for the inconvenience that has been caused.

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Copper Chef Cookware regarding their failure to honor the five-year warranty for my Copper Chef pan set. I purchased this cookware with the understanding that the warranty would provide either a replacement or a refund in the event of product defects within the coverage period.Recently, I attempted to redeem my warranty due to issues with the cookware. However, I was informed by Copper Chefs customer support that the pans are no longer in stock and will not be restocked. They offered me a refund but required me to return the cookware at my own expense.This response raises several concerns:Breach of Warranty Terms Nowhere in the original warranty documentation was it stated that the warranty would be invalidated if the product was discontinued. Customers were led to believe they would receive a replacement or refund without unreasonable barriers.Unfair Burden on the Customer Requiring customers to return used cookware at their own expense to receive a refund contradicts the purpose of a warranty and places undue burden on consumers. Failure to Provide a Suitable Resolution If replacements are no longer available, the company should honor the warranty with a direct refund or credit without requiring unnecessary returns.I believe this is a deceptive business practice, as the company is failing to honor its stated warranty terms in good faith. I am requesting that the Better Business Bureau investigate Copper Chefs warranty policies and assist in ensuring they provide a fair resolution.I appreciate your time in reviewing this complaint and look forward to your response.

    • Initial Complaint

      Date:02/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an PowerXL VortexAir Fryer Model # AF-E8001 for Christmas from my daughter. I went to use it and there was NO instruction booklet. REPEAT NO INSTRUCTION BOOKLET. I contacted the companies customer service and I asked for a instruction booklet. The agent said that I would have to contact them at ************************************************** She said that i could go online and look at and download the booklet. I didn't lose or damage the booklet I didn't get one in the packaging. I think i deserve a booklet sent to me since it was their fault. I have emailed them at least 2-3 times requesting a instruction booklet and NOTHING was sent to me. its not like i want a new air fryer. Just want my instruction booklet.

      Customer Answer

      Date: 03/06/2025

      The company did resolve the problem.  They did send a manual as asked for.   Thank you!

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a power xl cooker and had issues with the product but I have not been able to reach customer service for assistance with the product. I would like a replacement or a refund.

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Spectracide WEED STOP on my ***************** and it killed it. I am so mad, frustrated and bewildered. I have used Spectracide products for over 15 years and have never run into anything like this. All of my beautiful St Augustine grass has turned to brown straw. I have contacted Spectrum and they offer to take NO responsibility for their product causing this damage.

      Business Response

      Date: 01/21/2025

      Mr. Lodoco's case was escalated and submitted to our insurance company for review and resolution.  For claim status and appeals, the consumer must contact the examiner assigned to his claim.

       

      Customer Answer

      Date: 01/22/2025

      Complaint: 22832217

      I have reviewed the business' response and am rejecting it because: 

      Spectrum has refused to accept responsibility and denied my claim for repair of the damage.



      Sincerely,

      *** ******

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/20/23, ordered cordless duo sealer. May 29, 2023, contacted Spectrum Home Appliances regarding unit cord being damaged. They told me to cut the cord in half and take a picture of it. Send a check for $ 7.50, for the warranty and it was back ordered. They cashed my check, I called frequently and was told that I was being sent a new unit. It was being processed. Then on December 5, when my husband called he was told to call ************, because Spectrum was no longer handling the sealers. When I called, I was told that I was out of luck because my warranty was expired.

    Spectrum Brands - Home & Garden Division is NOT a BBB Accredited Business.

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