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Business Profile

Online Retailer

Spectrum Brands - Home & Garden Division

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Spectrum Brands - Home & Garden Division's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spectrum Brands - Home & Garden Division has 3 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Defective Product and Shipping Charges I am writing to express my dissatisfaction with your policy requiring me to pay for shipping to address a defective product. This product is not functional, and I find it unreasonable to incur additional costs for an issue caused by its defectiveness.I have already paid for the item and have been inconvenienced by not being able to use it as intended. I plan to escalate this matter to your corporate office and the Better Business Bureau if this issue is not resolved promptly.Please provide me with your corporate contact information so I can take the next steps.from:Spectrum Home Appliances Thank you for contacting Spectrum Home Appliances.We have determined that your unit is under warranty and a replacement order has been entered for you. In order to receive your replacement unit, please do the following:DO NOT MAIL THE ENTIRE UNIT.* Unplug the unit from the wall outlet and cut the line cord using a pair of scissors. (We would require the plug with about 2-3 inches of cord attached).* Email us back with a picture showing that the cord has been cut from the unit. The picture will need to be in PDF/JPG format.* Please ensure the date code stamped into the prong of the plug is visible in the image.* Mail a $7.50 check or money order made payable to Spectrum Brands to cover the Shipping and Handling of your replacement unit.* Please be sure to include your transaction ID number Upon our receipt of these requirements the replacement unit will be shipped to you.Please mail the check or money order to:Spectrum Home Appliances Transaction Number: ******** C/O Brand Protect Plus *******************************************************************************

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this power XL sealer and it worked fine at first. It stopped working and would not vacume any longer then it wouldnt power on. I called the company and was told to send a picture of the appliance front and back and send it to ************************************************* They acknowledged that they received it and would be in touch. 2 weeks go by without a call or email from the company. So I called them last night and was transferred all over until they sent me to corporate care. All I want is a refund at this point. They were so rude and did not help me at all. I sent an email last night asking for a supervisor to contact me and still nothing. I paid over ***** for this item and it does not work. I would have been happy with a replacement but they were horrible to deal with. I had to disconnect the call because the woman was so rude. I also work in customer service and would never handle a customers complaint in that manner.

    • Initial Complaint

      Date:09/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased one bag of Spectracide Insect Killer (20 lbs) and one bag of Spectracide Fire Ant Killer (3.5 lbs) around two weeks ago. However, after using them in my yard, they didnt work at all and didnt kill the insects including ants in my yard at all. I am extremely disappointed with the poor quality of Spectracide products by United Industrials and request full refund in the amount of $22.69 based on their Money Back Guarantee policy printed on their product packages. Request them to mail me the $22.69 refund check ASAP.I attached below the purchase receipt.

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by BBB staff LO Consumer has been waiting on a refund for a juicer she purchased because there was a recall on it. She sent in everything they asked for back in July. She has spoken with the business multiple times and they said they issued the refund but nothing has come in the mail. The consumer has asked for a supervisor but can never speak with one, when they transfer her it goes to voicemail.

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the morning of July 5, 2024 I sprayed Cutter Backyard Bug Control on my plants according to the instructions. By the end of the day my plants were dying and continued to die. I contacted Cutter on July 6. I've called and sent emails on July 11, 15, 21, 18, 27. I've emailed photos, returned the bottle of Bug Control as they requested, sent bills of my purchases and the cost to remove and replace large 15-year old hydrangeas and roses (all dead). I called ********* ***** several times and spoke with her once. No one has contacted me.

      Business Response

      Date: 09/03/2024

      This claim has been escalated and submitted to our claims division. 

      Business Response

      Date: 09/04/2024

      This claim has been escalated and submitted to our claims department.  For update information, please contact our office.

      Customer Answer

      Date: 09/05/2024

      Complaint: 22146684

      I have reviewed the business' response and am rejecting it because the company wants me to directly contact their claim's department.   Before submitting a complaint with the BBB I tried to contact the business office for over one month and got no response.  I do not want to contact them directly.  Please have the company go through the BBB with any and all information and offers.  The BBB will then forward it to me.



      Sincerely,

      **** ***

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new B&D blender, model BL1400 to replace an older Ninja blender. I chose the B&D because it has a 24 oz smoothie container included as well as the glass pitcher. The older Ninja has only 18 oz smoothie containers and no longer works for me. The B&D blender was only used 2 - 4 times per month before the issue occurred. The gears on the blades and blender base started chipping off on the corners. The B&D blender has a 2 year warranty, so I requested warranty assistance. After some back and forth, I was sent a new replacement for the blender. The blender that arrived is the model BL1300, which has an 18 oz smoothie container. That is not what I purchased and does me no good since I have the Ninja that already has 18 oz containers that are too small for what I want to do. I contacted warranty support two more times trying to resolve this but am being told the BL1400 is out of stock, so they shipped this model instead. The responses were pretty much telling me 'sorry for the inconvenience', and I'm stuck with what they sent. I even asked if the 24 oz container will work with the newer blender and I might be able to work with that, but that question wasn't answered. I have no further options to make this right. If B&D can't send what I paid for, or give me a timeframe for when the BL1400 will be available, then offer me a refund.

      Customer Answer

      Date: 09/09/2024

      The business bypassed the BBB and contacted me directly. They offered a full refund. I eventually received a check in the mail and made a deposit to my bank account. As of today, 9/9/2024, the check has cleared, and all is good. I am satisfied with the response from the business. I have no explanation as to why they did not respond directly to the BBB complaint.  

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by BBB staff LO Black and ****** ordered a part for an appliance on behalf of the consumer in March 2024. The consumer never heard back about the part. When the consumer reached out to the business she was told that the part is coming from ***** and they still do not have an estimated delivery date.

      Customer Answer

      Date: 09/05/2024

      I have been contacted by the business and I am satisfied with the results. 

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've received this air fryer from my friend as a gift April 2024. It worked wonderful until recently when the heating element stopped working. It is in excellent and immaculate condition however nothing heats up. I've called customer service and a supervisor on 7/23/2024 and they were unwilling to help me since I don't have a receipt. I felt uncomfortable to be placed in this situation but I asked my friend if she had a receipt but she won it at an auction. I've tried everything and for an air fryer to break within 5 months, that is unacceptable to me.

      Business Response

      Date: 08/06/2024

      A replacement unit has been issued. Please contact our customer service directly for updates regarding your order. 

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to a product recall of the Power XL dual basket air fryer, I followed instructions to cut the power cord, take and submit photo for proof. That was done and reported to ******************************* on Dec 20, 2023. Confirmation received with a registration ID # of ******. On April 15, 2024 I contacted **************. Was told I would receive cheque for $98 USD in 7-14 days. I called again on May 6th. Told again they would "re-issue" a new cheque that I would receive in 7-14 days. On May 29, 2024 I tried the email route. Received a response from Consumer Support ************************************** and was provided Ticket ID ********. No response ever received. On June 3, 2024 I spoke with an ******. This time asked to speak to supervisor. Was transferred to her (******), but she did not answer. Went to voice mail. Asked for a call back none received. Contacted again on June 24, 2024, spoke with ****** about where my payment might be. He checked with his supervisor ******. I then asked to speak to her. He transferred all, again she did not answer. I again left a message for her to call me back. This air fryer was purchased thru Walmart.com while vacationing in *************, ********** in January 2023. I also tried to go through ******** but it's not their issue.

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item is a *************************** submersible grill.Purchased from Amazon.ca on Jan, 16, 2024 issues started happening on March 22, 2024 Amazon would not deal with it, said to go directly to the company Spectrum Home Appliances wanted plug, plus $6 cheque for postage, plus photo proof of mailing plug, which was mailed March 25, 2024 Transaction number ******** This was all done via email, plus a copy of receipt Company said it was within warranty and would replace it.Then they said it was on back order and I had to wait After a few weeks I asked for a refund, which they agreed to send They said cheque was mailed on April 25, 2024 .... more waiting and emails sent saying no cheque received On June 18 I phoned and was told the cheque had been cashed. I did not cash the cheque as never received it. I requested they look into it.Company said they would look into where the cheque was cashed and perhaps issue a new one if it wasn't me. I've been asked at least 3 times for my mailing address, which was given each time. I would like you to look into the company issuing me a replacement cheque, or better still doing an etransfer so they know I have the refund.

      Customer Answer

      Date: 07/10/2024

      On June 28, 2024 I received an email from the company saying the complaint has been forwarded to their accounting department.  Up to now (July 10, 2024) they just say to wait and they will notify me when a decision has been made.  I am still waiting patiently.

    Spectrum Brands - Home & Garden Division is NOT a BBB Accredited Business.

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