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Business Profile

Carpet and Rug Cleaners

Best Clean Plus, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

This profile includes complaints for Best Clean Plus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Best Clean Plus, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Best Clean Plus, Inc.

      PO Box 366 Farmington, MO 63640-0366

    • Best Clean Plus, Inc.

      PO Box 366 Farmington, MO 63640-0366

    • Best Clean Plus, Inc.

      760 South Kingshighway Cape Girardeau, MO 63703

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired this company to clean our fireplace. The technician left parts off the baffles causing them to fall out of the fireplace.I called and spoke to a gentleman (name unknown) and explained our situation. His best answer was to not address the issue and began to berate me because I called him brother.A term we Christians use as a form of respect. He explained to me that I was not in fact his brother and had zero interest in resolving this matter.Therefore we are seeking a refund for the service as they broke our equipment.

      Business Response

      Date: 12/28/2024

      December 28, 2024

      To Whom it May Concern:

      I received a letter from the BBB dated December 22, 2024 regarding a complaint you received from ***** ***** on December 15, 2024. The complaint 

      ID ********. This is the only letter that I did receive.

      Please be advised that all of phone calls are recorded through a third part company. The conversation to that call is attached with (business) being myself and 

      (caller) being *****. I have no plans to refund the money as he would not let us come back to the house.

      Please see the attached phone conversation. Thank you for your help in this matter.

      Sincerely,

      ******* ********, Owner 

      Business Response

      Date: 12/28/2024

      Please advise if you did not see the printed conversation,

      Thank you

      Business Response

      Date: 12/30/2024

      I received a letter from the BBB dated December 22, 2024 regarding a complaint you received from ***** ***** on December 15, 2024  The complaint ID ********.  This is the only letter that I did receive.  Please be advised that all of phone calls are recorded through a third party company.  The conversation to that call is attached with (business) being myself and (caller) being *****.  I have no plans to refund the money as he would not let us come back to the house.  Please see the attached phone conversation.

      Customer Answer

      Date: 12/30/2024

      Complaint: 22690018

      I have reviewed the business' response and am rejecting it because:

      Why would anyone let a company representative be as rude as to tell a customer ",I'm not your brother," when you are being nothing but kind and respectful back in your home. Also the emergency number is for emergencies. We had a 86 year old sitting with blankets on himself. The technician they originally sent out would not get on the roof of our cabin because he was afraid of heights. Botton line is a week to wait for something THEY broke to be fixed is unacceptable. Therefore we are not satisfied with their response and after reading the comments on their ******** it seems this employee isn't new to his rude behavior to paying customers.

      We will never use them again and will make every effort to get the word out



      Sincerely,

      ***** ******

      Customer Answer

      Date: 12/30/2024

      I accept their response. 

    Best Clean Plus, Inc. is NOT a BBB Accredited Business.

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