Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck 2014 ***** truck that had a bad engine & ******, I took it back and exchanged for my current and this is the second bad vehicle, this business did not fix my 2013 Dodge Ram truck correctly, and the warranty they sold is no good for my repairs, my rear end and heater was not fixed correctly, I cannot drive it unless it's warmer outside because the windows fog up so bad when it's colder and causes a hazard when driving. I have been dealing with this since Aug 2024 and they had my truck for 3 months and it still was not done correctly, when I addressed my issues with the manager, he just handed me my paper, and said it's yours now, I was also never informed if more repairs were needed, how much it would cost me out of pocket. I feel as though they don't care. 

  

  Business Response

  Date: 04/29/2025

  We believe the dealership has made good faith attempts to help rectify this situation, Mr. ****** purchased a vehicle with over 170k miles on it and he was and is aware that the vehicle in question had a very limited warranty available.  We attempted to trade him out of his current vehicle for the 2nd time (he had a similar issue with the first vehicle he purchased from us in August of 2024 and he asked if we could trade him out of that one into the one that he is currently driving) but his inequity rolled over for two vehicles prevented him from moving forward. Sam Scism Motors will not be extending any additional goodwill to Mr. *************

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute awful service department and customer service. It's very clear that the focus at this location is definitely not on the service department. Check out the other reviews pertaining to service. Attitude sucked from my service advisor and management When dealing with service work at this location. They screwed my vehicle up when working on it. (Parts were installed incorrectly and poor workmanship) | gave them three opportunities to make it right and still had to take it elsewhere for the repair to be corrected and fixed properly. When contacting management and the owner, they told me they would not refund the Labor rate or pay the other **** dealer to fix it. My wife and I were talked to very disrespectfully and with no regards to prior loyalty or repeat business. We purchased 3 vehicles within a year and had ALL our service work completed (including oil changes) with this Dealer. They have no regards to my hard earned money. They had my vehicle for two weeks the first time to repair it. They said it was done and when I Went to pick it up It was still broken. Had to leave it for an additional week for the repair to be done. (Three weeks total) Picked the car up and two days later, it was obnoxiously, loud and Rattling. Took it back to them and they kept it an additional week and told me it needed another turbo and would need the head replaced but they "were not sure how they could sell that repair to the warranty company" ... at which time I took my vehicle for a second opinion to another **** Dealer Where they told me the parts were installed in-properly and it would be an additional $1600 out-of-pocket(due to Scism already billing the warranty company for the repairs)to correct the poor workmanship and mistakes made by this dealership. Clamps were not installed properly, wrong bolts/hardware, coolant not purged/flushed properly, Etc. This caused the clamp and exhaust to rattle and leak, air trapped in the block and coolant not purged properly.

  

  Business Response

  Date: 01/02/2025

  Settled with customer 12/16

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** through unethical and deceptive practices. Our dealings with the dealership resulted in detrimental consequences to our organization and the community we serve.Our organization is a registered 501(c)3 non-profit in the state of ********. We recently had an unfortunate experience with a local car dealership when we attempted to trade-in and upgrade our vehicle to better serve our community.To detail the events that led to us being mistreated:The dealership initially denied having a vehicle within our budget but went back on their claim when a salesman presented us with a 2015 Dodge Grand Caravan.The vehicle was not in good shape, unclean, and unchecked by the shop, which raised suspicions regarding its quality. Moreover, the salesman declined our request for a test drive citing it as a liability issue.They refused to accept our form 149 for sales tax exemption and allegedly offset this by reducing the car price by $2000. This however was misleading as we paid an inflated price for the vehicle.We were informed that the defects in the vehicle would be rectified but the vehicle was not ready when promised. Still, they insisted on us taking the car, assuring us the issue was fixed.Post receiving the car, we experienced the same issues. When we took it back for repair, the dealership denied us service and scolded us.The vehicle they sold us is defective, and the dealerships refusal to honour their commitment to repair stands as a blatant demonstration of unfathomable dishonesty and lack of regard to our community service. In addition to this, the dealership has now threatened us with legal implications when we requested to cancel the deal.We have had a third party audit which states the monitoring system for the vehicle was disabled and the auditors have stated that the vehicle has bad lifters and it would cost several thousand dollars, we supposably have a 3000 mile warrenty the dealership won't honor.

  

  Business Response

  Date: 02/21/2024

  I looked through our records and I do not show where OpenACAI or ********************* have ever bought a vehicle from us.

  Customer Answer

  Date: 02/21/2024

  Complaint: 21285092
  
  I am rejecting this response because:
  I am the Operations Director and the vehicle was sold to us under my name and credit as the salesman refused to sell it to us under our nonprofits name. 
  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/28/2024

  I was out of town the day they would have bought the van from us, but I did have a conversation with **************** on Monday, the 29th of January.His father came in aggressively and used profanity to start the conversation. I quickly got him to settle down and let me try to help him. He told me there was a problem with the van running hot that his son just purchased. I told him I would be happy to help however I could. After further discussion, **************** and his father let me know that they just bought the van and that they bought it before we had the chance to run it through the shop. They informed me that they were told that we would run the van through and check it out for them. I told them that I would most definitely check it out and make sure that everything was good and passed inspection. I asked them to leave the van with me and I would take it back to our service department. I had our shop check the vehicle over and we spent $1,500 on repairs for the van. I let **************** know he could pick up the van once we finished. I informed **************** that I would need the $2,000 he put down when they purchased the vehicle. He wrote us a check the day they bought the van, but it was either canceled or bad. I did not let that stop us from helping him and asked that he bring the down payment in cash because of the misunderstanding with the check.
  
  I have not heard from **************** since he picked the vehicle up from our dealership after the repairs were done. **************** came in on Tuesday,the 30th of January, and picked the van up. Since I have not heard from him, I took that as everything was settled and taken care of. I did everything I could to ensure the transaction and vehicle were in order for them to continue doing business as usual. 

  Customer Answer

  Date: 03/08/2024

  Despite repeated attempts to reach a solution directly with the dealership, they have refused to take responsibility for selling a defective vehicle.
  After purchasing the vehicle, a third-party auditor confirmed significant, clearly audible mechanical problems. I immediately returned the vehicle to *** Scism ************************** Upon retrieving the vehicle, the issues remained unresolved. The dealership has since declared that they will not fix the vehicle, falsely claiming that I was aware of pre-existing problems and bear the responsibility of repairs. I was also told by the salesman at the time of sale that the vehicle had a 3000 mile warrenty which it was clearly under when we called the salesman with the issue and sought the return of the vehicle and our trade in.
  
  Furthermore, *** Scism **** has been negligent in providing the necessary lien release paperwork. This delay prevents me from registering the vehicle with the *** and fulfilling my legal obligations regarding tags and taxes.
  
  The dealership's actions constitute selling a vehicle under false pretenses and refusing to remedy the situation. Their claims of buyer responsibility are unreasonable, particularly given the audible nature of the defects. I have been subjected to accusations of libel and unprofessional treatment from the dealership's owner.
  
  I request the Better Business Bureau's assistance in resolving this matter. I seek the following:
  
  Immediate repairs to the vehicle's mechanical issues at the dealership's expense.
  Prompt delivery of the lien release documentation.
  Compensation for my time and inconvenience.

  

  Business Response

  Date: 03/22/2024

  *************** picked the paperwork up on the vehicle on the 19th of February. Mr. ******************** spoke with **************** on the phone and scheduled for him to bring the Grand Caravan in for us to take a look at it. He never showed up for us to take a look at it. We have went above and beyond to try to help during this process. After speaking with **************** he stated that there are no codes on the vehicle and it is running fine. It is getting them from point A to point B. We are finished.

  Customer Answer

  Date: 03/26/2024

  Complaint: 21285092
  
  I am rejecting this response because:
  *** Scism **** as they have stated only care that the vehicle is currently able to get from point A to point B and does not care to make right that the vehicle was knowingly sold to us with defective lifters. They do not intend to make that right and had stated if we brought it in for what would have been the second time that they would not repair any issues, they would only check it out. According to our third party audit the vehicles ECM firmware was tampered with by a dealership, this is sufficient for us to not trust bringing back the vehicle for them to admittingly refuse to repair it. We have still as yet not recieved the lien release as it was not provided with the other paperwork..
  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/05/2024

  M-TR 07/05/2024 [M] LVM regarding mediation process, requested current update.

  M-TR 07/22/2024 [CR] Thank you for getting back to me. *** Scism **** is refusing to communicate with us and has stated prior to stopping communication that they are not willing to correct the situation. The last we have heard from *** Scism **** is in their response to the BBB

  M-TR 07/26/2024 [M] LVM for the consumer requesting documentation on warranty and promised repairs regarding their used vehicle purchase.

• Initial Complaint

  Date:02/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2022 **** Escape on Feb 15th...according to the sticker & the salesman the car included a **** Connect program which you could use to start your car from inside your home & other features...when the salesman tried to pull the feature up it wasn't working so he said I would have to make an appointment to take it in to service to have it fixed which I did on Feb 21st...left the car there all day, went to pick it up & I asked the salesman to help me make sure it was working now which it wasnt...so he took it back over to the service department to see what was wrong & one of the mechanics Saud apparently the module which enables the car to access this feature wasn't added on even though it showed on the sticker I had paid for that...this is fraud...I asked to cancel the sale & was told by the general manager I couldn't do that...he said call ****, which I did but they said to call **** credit & they were of no help...then they referred me back to the dealer who said they had no buyback policy & would not do it...they are basically giving me the run around & *****, even the service manager will not return my calls...this is wrong!

  

  Business Response

  Date: 03/13/2023

  I apologize for the confusion, and there certainly was on this deal.  The vehicle **** sync system was not working when ******************** picked up his car.  We assumed from previous experience that it needed and updated, as often times they do.  The **** sync's purpose it to link your phone to the car.  The sync system is in no way necessary for the vehicles proper or safe operation.  We performed the sync update and told ******************** to come pick up the car.  When ******************** picked up the car we still couldn't get his phone to connect.  We were trying to dive into the problem further, but ******************** became upset and couldn't be calmed down so he left.  Friday of that week ******************************* called ******************** and asked if he would bring the car in the following Monday we would dive into the problem further.  ******************** agreed and brought the vehicle in on Monday.  *********************, the general manager, went out to ************************ car and performed a master reset and was able to hook ************************ sync up.  ************************ sync and car are both performing as they should.  There is no further action to take in this manner because the problem is fixed. 

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising: Attempting to claim a prize with advertised 4pm deadline;
  2/4/23 @ 3:02pm, i repeatedly call business ************ and ************. Both are stating that this business has already closed at 3pm. ****** has also verified this business closed at 3pm.
  2/6/23@ 11:12am, i call business ************ to let them know that their flyer stated they closed at 4pm despite their business voicemail stating they in fact close at 3pm. ****** did confirm that they closed at 3pm as well as the previous worker i spoke to as well. i explained that their flyer stated they closed at 4pm and it was false advertising to close before allowing claimants to claim their prize in the time advertised.
  2/6/23@ 11:28am, manager calls back from ************, proceeds to tell me he was in fact there til 4pm (despite, the other employees saying they closed at 3pm). i asked why he would not also list on the flyer to please disregard the businesses voicemail? he stated he was NOT going to change his phone recordings for just one sale.

  

  Business Response

  Date: 02/21/2023

  Our normally Saturday hours are 9-3.  For this special event flyer hours were from 9-4 and beyond.  I apologize for the confusion it may have created, however, there were staff here well past four and even past five.  The flyer also states any prizes have to be claimed in person.  I ********* would have come in to claim her prize we were indeed here.  Again I apologize for any inconvenience, but we were open for business. 

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle in april from Sam Scism Motors and they told me that the vehicle was fixed and they had also fixed the things that need to be fixed on it. Now the engine is acting up and i have peper work on the things they said they fixed but are now broken againe and it will essentially ruin the engine and i will have still have a car payment on a vehicle that is broken. The duplicate document is from the mechanic that scism sent the car to. The other document is from the mechanic I took the vehicle to when it started acting up.

  

  Business Response

  Date: 10/03/2022

  Mr. ******, attached is the copy of test drive form and "as is" paperwork signed by you.  The vehicle was bought  "as is" with no stated or implied warranty.  I would be glad to try to trade you out of the vehicle. 

   

  ***** *****