Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyre amazon store was sold out. They charge 20% more on amazon. So i ordered directly from the atlas website. I understood there was a wait time. But now they have the same items back in stock on amazon while i have been waiting for 2 months. They should be fulfilling orders and not be restocking amazon at a higher price. This is bad business and i expect my order sooner. Its borderline fraud. You cant make people wait months while amazon all the sudden can ship in 2 days.

  Business Response

  Date: 03/26/2024

  We apologize for any confusion. Atlas 46 is a manufacturer and all products are made to order if you buy from our website. We also have distributors, like Dearborn Supply on Amazon, that buy bulk of our product to have on hand for immediate shipment. The prices are increased on Amazon by ******** and not Atlas 46. Currently, we are working with Amazon to build inventory for our own store, so customers are able to receive product immediately and not get charged extra by Dearborn for the convenience of quick shipping. It is stated on Atlas 46's website that production times are ***** days and this order is within 45 days. 

  Customer Answer

  Date: 03/28/2024

  The amazon store is called Atlas 46.  You have the same complaints with the same excuse.  You are misleading customers. The lead time was only recognizable after the sale. 
  You trickle product to make returning a hassle. I had shoulder pads over a month ago, a pouch 2 weeks ago.  Still no vest.  But NOW ATLAS **************************************** stock priced 20% higher while you make people wait months shopping from your website. 
  

  Name the store something different if it os a third party.  You trickle product for months while your 90 day turn around is not clearly stated anywhere and actually contradicting your 90 day while stating why wait? Order today 

  ive had useless shoulder pads for months. Thanks for the pouch i cant use.  Premium price should be premium service. You have 1 competitor. 

  
  

  Customer Answer

  Date: 04/06/2024

  For $20 more, i can now order the same items (from ATLAS 46 amazon store) and receive them in 2 days. Ive waited over 2 months.  If its a 3rd party, why is it still Atlas46. 
  i have shoulder pads, a magnet, and a pouch that are all worthless without the belt or vest.  
  Full fill customer orders before your amazon store. 
  The fact it takes another month to receive a refund along with the hassle of having to print a label and drive to **** along with waiting months is why i havent canceled the remaining. 

  im guessing this complaint will cause me another month of waiting.   The wait time was only seen after payment.  No where in description does it state 90days.  
  

  Although  descriptions do state why wait? Order today The irony.  
  

  Hire more people if you are so busy. For the price you charge.  
  

  Stop emailing me to cancel when i already have the useless parts you randomly send. 

  Customer Answer

  Date: 04/20/2024

  Sure is strange the order ships right after complaint. Received the long awaited items.  Theyre high quality was a vest that would catch when trying to zip up. 
  

  Customer service is terrible and care more about their ego than their product.  Wasted 2 1/2 months waiting.  Wasted more money on an average tool belt while waiting.  
  

  Im easy to please. I know how their vests zip. This had wavy stitching.   
  

  im ****** because they mark up 20% on amazon and ship next day, while making customers on their sight wait.  If amazon is a 3rd party, then change the name.  Almost like you are kiting customer's payments. 
  

  For what Atlas charges, this is ridiculous.  Their generic response about quality is false. 
  

  Atlas wasted my time and cost me money.   This complaint does nothing but vent, while BBB gets their payment from Atlas.

   

• Initial Complaint

  Date:02/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for ***** shipping got a email stating the shipping was **** I emailed back they would correct it , they didnt they sent it **** anyway, I feel this is wrong to pay for one get another with no credit, and as of now I didnt receive any package witch is not there fault but I feel could have been avoided

  Business Response

  Date: 03/22/2024

  We have contacted our customer directly and have already resolved this matter

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $1300 worth of atlas ************************************************************* Feb of this year. Over the past few months attachments for my new tool belt have trickled in but are useless without the main belt or pouches. I ordered an atlas 45 saratoga vest for $300 off Amazon and it arrived 1 week later. I was aware when I purchased from atlas 46 6-8 week ***** time. I keep calling since the 6-8 weeks have long passed. I was given $140 off on the first main order. I'm still invested $1700 in atlas ***************************************************** production. I just want what I paid for. From Feb till its now hours before ****** could I please just get my full purchase.

  Business Response

  Date: 06/06/2023

  
  
  Hi ******, 
  
  Firstly, I want to thank you for your recent order. I understand your frustration with the current lead times on our products. We believe in hand-making our products to order, pushing boundaries in innovation, and building durable gear with unsurpassed quality that will last a lifetime. We understand this takes a little more time than our competitors, but we believe it makes it absolutely worth the wait. We will never sacrifice our quality to get our product out the door faster and we sincerely appreciate your patience during this time. 
  
  When you order our products from Amazon, you are patronizing a third party seller/ dealer who has purchased Atlas 46 gear from us and then re-sells it on the app, which is why it is readily available. When you order directly from us, the manufacturer, there is a significant wait/lead time involved as we procure only ***-sourced materials and are at the mercy of those suppliers. I looked at your orders and see that everything but the Padded Belt has been completed and can be partially shipped to you from order #******. Once the belt has been completed, we can ship that to you at no further charge, and send an email with tracking information once it is ready to leave our facility. The lead time on that item is less than 4 weeks at this time. Order #****** can also be partially shipped, everything but the hammer hold has been completed. Once that item is finished, we will ship that to you also at no further charge. 
  
  We are happy to discount items, as we have with your order, if we go passed our projected lead time. We also can refund your order at anytime if you choose not to continue to wait. We hope you don't opt for that, but understand if you do. 
  
  Please feel free to reach out to us at ******************************* for any updates and if you have any questions or concerns. Our **************** team is happy to help! 
  
  Respectfully, 
  ****************
  Atlas 46 
  
  

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tool belt with several attachments on Wed, Dec 7, 2022, 2:09 PM. I contacted them on January 9th to inquire as to the status, and they could not give me one. They just said to wait longer.
  
  It is now February 23, 2023. I do not believe it takes 3 months to make a tool belt. Nor should it. Nor was I told that it would be SEVERAL MONTHS before receiving my order. This is ridiculous.

  Business Response

  Date: 02/28/2023

  *******, 
  
  We do try to inform all customers by stating on our website that lead times will vary based on the product from the time of purchase, and we do not produce the items without an order. Also, since we are a USA manufacturer that allows consumers to order directly from us, our handcrafted products are made to order. This means that some items may have longer production times than others. 
  
  All handmade come with a lifetime warranty, as well as a 46 day trial period. The quality of our products is hands down the best on the market as well as made with premium materials. The lead time associated with hand making these items is and has been a bit more substantial than when ordering from a typical retailer. 
  
  We are happy to discuss options with you so that we can come to an amicable solution to your issues with us, or, if you would like to cancel your order at this time and recieve a full refund, we can do that as well. Just let us know! 
  
  Respectfully, 
  ** ****** 
  ******** ******* ******* 

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent received my purchased item. And i have yet to get a tracking number. Its been 8 weeks. They told me no longer than 6 to 8 weeks. I called to follow up and me and the employee who answered. We didnt see eye to eye and dis agreed. Which led to her hanging up in my face. I want my product. Thats all

  Business Response

  Date: 12/05/2022

  Hi *******, 
  
  We appreciate your patronage and loyalty to the Atlas 46 brand. Your order of a Double Cargo Tool Chest Panel has been met with some challenges during production and the lead time has been extended. As you know, we manufacture everything to order by hand and sometimes there are design issues that happen even after the product has been launched. At this time, the lead time is approximately 6-8 weeks or less from being completed and shipped. 
  
  I understand your frustration with this. I can cancel the order and refund your payment. I can also offer a discount of 15% if you're okay with waiting the additional time until the Double Cargo Tool Chest Panel is completed. 
  
  Again, thank you entrusting us with your work gear needs. We apologize for the issues you have encountered and want to make this right for you. If you choose to cancel and recieve a refund, we hope you'll give us another try in the future. My email is ******************************************************************************* 
  
  Best,
  ******************** 
  Atlas 46
  
  

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am willing to wait the 6 to 8 more weeks. Also thanks for the 15% discount and the response. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlas 46 is misleading consumers on lead times. I purchased products in excesses of 200$ and have only received part of the order that is useless without the other unit. I purchased products on 8-23-2022 and in the purchase order email it states as follows; ********** from the time of purchase are several months, and we do not produce the items without an order. On the website for the same product I ordered it states as follows ********** vary based on the product from the time of purchase, and we do not produce the items without an order. Atlas46 misleads consumers on social media by posting NEW release products at a steady rate, this to me is telling me that they have time to take my hard earned money and tell me that it will take months to receive my order but they have time to produce and sell new products putting the consumer on the back burner as the *** ********************* continues to make his money. I personally work in an industry that when the job is done we get paid Atlas46 should adopt this concept perhaps they would make sure the customers are satisfied before adding new products to sell. Atlas 46 *** ********************* should be shifting to production of the goods Atlas 46 offers for sale and NOT developing new products until his current products are to par and being shipped. He is misleading the customers to make money. If I inherited a company like Atlas46 i personally would make sure my products got out the door and to the customers asap especially before developing new products.

  Business Response

  Date: 10/04/2022

  *****, 
  
  I checked on your order and see that you are waiting on one more item - the A46-AMTAP-PLUS-*** - to be delivered. I was able to find one and it will be shipped today. The tracking number is 9405511202557184755345. 
  
  Please know that we do explain on our website and subsequent emails with communications regarding lead times with full transparency. Our longer lead times are associated with the fact that we source our materials from USA-made manufacturers and every item is is painstakingly handmade to order. 
  
  We hope you enjoy your Atlas 46 gear for many years to come. 
  
  Best,
  Atlas 46/ **************;
  
  

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************