Complaints

This profile includes complaints for Meridian Waste Missouri, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meridian Waste Missouri, LLC

  17900 Veterans Memorial Pkwy Foristell, MO 63348-1458

• 

  Meridian Waste Missouri, LLC

  1010 Village Park Ln Ste 103 Greensboro, GA 30642-5174

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meridian waste transferred my trash service to another company due to not having drivers to collect on the schedule time. Was informed I would receive a refund of the money paid for remaining time in the quarter left due to the cancellation of their services. The refund was supposed to be mailed out 08/01/2022. When I call to ask about not receiving around 08/19/2022 I was informed that they would now be mailed out on 09/01/2022 due other customers having issue with the changing of service. I called 09/22/2022 about not receiving the refund yet and was told that it would be mailed out but 09/30/2022. On 10/13/2022 I called about not receiving the refund and was informed it was mail out to North Carolina to be processed and then mailed out to myself.

  Business Response

  Date: 10/19/2022

  Customer Care has submitted request to the finance department to escalate the processing of refund check. 

   Per the finance team, check will be included with the next check run.

   

   

   

   

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my waste service for my business at both of my locations. The employee who I left a message for emailed me back a statement stating I was under contact for 5 years. she also emailed me a very blurry copy of the said contract. the only thing that's legible on the contract i the monthly amount of $53.00 The reason for me cancelling service is because my monthly bill has increased to $143. she stated to me the have a right to go up to any price they want to and I must stay in contract no matter how how it goes and I don't have a choice. The language on the contract is ambiguous and not entirely forthcoming, when you sign, you're expecting to be in contact for $53 for the term. She wouldn't allow me to talk to anyone else and was extremally rude.

  Business Response

  Date: 10/05/2022

  Customer, ******** ** * *****, and Sales Manager, ***** ******, reviewed the accounts and agreed on satisfactory pricing for both parties.  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Meridian customer for several years, receiving weekly trash & recycling pick-up on Thursdays and Fridays, respectively. During the pandemic, from early 2020 through the beginning of 2022, trash pick-up was often rescheduled for Friday or Saturday, and recycling was often postponed until Friday of the next week. Meridian blamed the problem on a worker shortage.
  
  However, in March/April 2022, my trash and recycling services were interrupted on a weekly basis, with service delays lasting not just a few days, but now two weeks or more! I called Meridian to find out why their service was going from bad to worse, rather than getting better as the pandemic eased. The rep stated that they had recently hired more workers and improved service would be provided shortly.
  
  That was not the case. During the last week of April 2022, I did not receive trash or recycling service at all! Service was rescheduled for the first week of May, but Meridian did not show up that week either! By that point, I had accumulated two weeks' worth of trash and recycling on my property, with no guarantee that collection would happen the following (3rd) week.
  
  I'd had enough, so on May 6th, I called Meridian to cancel the service. I told the rep that I had recently paid $101.94 for trash/recycling/yard waste pick-up from 5/1/22 through 7/31/22, but since Meridian had not provided any services for the past few weeks, I wanted a full refund. The rep switched me to the billing department to discuss this. No one answered, so I left a message.
  
  Meridian did not return my call, so I called a week later and was told that Meridian doesn't issue refunds for canceled services mid-cycle. I explained that I only canceled because Meridian repeatedly failed to provide the weekly collection that I had paid for, so in effect, I was giving them free money -- paying them for a job that they didn't do. They offered me a credit for missed service. Forget credit. I want a refund.

  Business Response

  Date: 09/12/2022

  Due to the current truck
  driver shortage across the U.S., Meridian Waste was experiencing service delays
  in most cases by one or two days but still serviced within the same week.
  Driver schedules were extended from a standard 5-day work week to a 6-day work
  week to compensate for the resource level.    Meridian made every effort to recruit qualified CDL drivers. 
  
  Credits are provided toward
  future services when a route is cancelled due to the driver shortage but not
  offered in cases where services were delayed by a day or two as the customers
  are still serviced within the same week.
  
  Since *** ******* cancelled
  service on June 3rd and not May 6th as he indicated, he
  was unable to utilize the credit for future services.  Meridian was willing to services through the
  end of the paid period.
  
  All invoices include a
  disclaimer that “Any residential subscription service cancellation requested
  mid-cycle will not receive a prorated refund” appears on the invoice that Mr.
  ******* provided.  

  Customer Answer

  Date: 09/14/2022

  Complaint: ********
  
  
  

  
  I am rejecting this response because:
  

  
  

  Meridian has claimed to be short of drivers for two years now, ever since the start of the pandemic in 2020. And throughout that time, my weekly trash collection service was regularly delayed by at least a couple of days. Recycling and yard waste collection were often skipped completely, rather than delayed for just a few days.

  
  

  For two years, I was extremely understanding of Meridian's stated difficulty in hiring and training qualified drivers. My patience, however, was pushed to the limit beginning in March/April of 2022, when what had become a regular two/three day delay (sometimes even a week!) was extended to more than a week. I finally had enough and canceled my service when the infamous Meridian robocall informed me that my trash pick-up, which had already been delayed the previous week, would also be delayed for a second week! Fortunately, a neighbor generously allowed me to put my trash with theirs, and it was picked up by ******* ********, a most honest and reliable trash collection service (see their A+ BBB rating!) that has somehow managed to deliver weekly service on time throughout the pandemic!
  

  
  

  The simple truth is that Meridian failed time and again since 2020 to do the job I paid it to do: collect my trash on a weekly basis. As a longtime Meridian customer, each time I received an invoice for service from Meridian, I paid it on time. Yet, somehow, Meridian hardly ever/never provided me with the timely service that I deserved in return for my timely payment. Meridian's offer of a "credit" for future services is a wholly unacceptable remedy for their poor service, since such a credit would not guarantee that the weekly trash pick-up I was contracted to receive would actually be rendered the next week, or the next whenever.

  
  

  Meridian's one-star BBB rating is no lie; they've earned every complaint by not delivering services. My complaint against Meridian is shared by hundreds, if not thousands,
  of dissatisfied customers who did not receive the trash collection
  service they paid for. I'm only sorry that I dragged my feet in dumping Meridian I was trying to "work with Meridian" and understand their "driver
  shortage situation." Unfortunately, Meridian has showed me zero understanding for the difficulties that their lack of service imposed upon me, with trash piling up in my dumpsters for weeks at a time. Meridian's refusal to prorate refunds for services which the company did not render is nothing less than outright theft. And thieves have zero interest in being accredited by the Better Business Bureau. I would say, "Shame on Meridian," but this money-grubbing trash company stopped collecting shame a long time ago.
  

  
  
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So in April they discontinued my service over 15 dollars...they had raised my rates (again) and I didn't realize it...my new bill was almost due so I was going to pay at the same time...but then they suspended me...even though they had canceled service 4 times the last bill cycle with no credit...this came at the end of 3 years of horrible service...so I called back to cancel service and 2 of these forms I submitted are proof of when I started my new provider...their reasons to continue credit collection on us are these...they said I could not cancel the service my husband had to...I was not informed of this when I asked them to...I would have had him call if they had told me that...their second reason is it's not written on my account that I asked to cancel...I was also at the same time dealing with an issue with them for our church...and was told that the lady I finally got on the phone could both cancel my service and transfer me to the commercial department...she did transfer my call, but did not cancel...and they keep saying that that call was entirely for the commercial account...I am willing to pay them the 15 dollars I owe them and have stated that repeatedly...but not until they drop off the portion of the bill I do not owe... when I first received the bill I thought maybe they just didn't get the paperwork done in time...then I started getting phone calls...I tried calling corporate but they just transfer me back to the local office...and today I finally talked to a manager and she tells me because my husband didn't call I have to pay it...I WAS NEVER TOLD THIS... also just an fyi...we never signed a contract with them...our waste management service was sold to them...we never recieved anything stating that it was a contract...then they have since sold to yet another company that dropped all my neighbors after they paid the next 3 months of service... I want this pulled out of collections, that is the 3rd document...the collection agency they sent it to.

  Business Response

  Date: 09/02/2022

  Meridian Waste issued invoice
  to ******* ****** at the address indicated on the complaint on 1/15/2022 for
  the service period 2/1/2022 – 4/30/2022 due on 1/30/2022.  A partial payment was received on 2/24/2022
  leaving a balance due on the account in the amount of $15.83.  Collection letters, emails and or collection
  calls were sent on 3/4/2022, 3/17/2022, 3/24/2022, and 4/7/2022.   Resident was made aware that the services were
  suspended on 4/25 when they reached out to customer service via phone to find
  out why waste was not removed. 
  
  Next invoice went out on
  4/15/2022 for service period 5/1/2022 – 7/31/2022 in the amount of $110.12 due
  on 4/30 which remains unpaid.  The open
  balance has since incurred two late fee charges in the amount of $1.89 bringing
  the total due on the account to $129.73.   Additional collection efforts attempted
  on 5/11/2022, 5/18/2022, 5/31/2022, 6/10/2022, 6/14/2022, 6/24/2022, 6/30/2022,
  7/7/2022, 7/20/2022, and finally sent to the collection agency on
  7/27/2022. 
  
  We have no record of ******* ****** contacting the office to cancel services. All open balances on the
  account remain due. 
  
  Meridian Waste transitioned
  out of this area on 8/1 and account were transferred to ****** ********* 

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/11/2022 is the date of the event
  
  My name is *** ******* ******. I was serviced by your company until 2019. At that time your company was replaced by ******* ******** to service my area. When being serviced by your company, one of my trashcans was misplaced by your truck workers which resulted in your company proving me with a new trashcan. This trashcan has caused no issues until today, when ******* refused to take my trash, stating the trashcan you all provided me with actually is a recycling can and not a regular one. After speaking with ******* they stated I need to follow up with you all to get the can replaced.
  
  I spoke with *****, Meridian Waste, customer service manager today. She was very rude, abrasive, confrontational, and aggressive while on the phone with me. I asked how I could make a formal complaint and she hung up on me. I am asking that the call is reviewed as I am very concerned that if this behavior is acceptable of your customer service manager, that the level of service your other customers may be provided by lower lever customer service representatives is worse.
  
  To resolve this issue I am asking for a new trashcan or the amount equivalent amount in money to purchase one of my own ($132).

  Business Response

  Date: 08/15/2022

  Meridian Waste ended services in the City of ********** in July 2019 and all containers became the property of *******. 

  Any issues with containers would be the responsibility of their current hauler, *******. 
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company bought a company that we used to do business with, and they say we owed money to that company. We do not owe them any money, and they won't provide us with any kind of proof that we owe this money. In fact, considering how seldom they picked up our trash, which is why we changed companies in the first place, they should be refunding some of our money.

  Business Response

  Date: 08/18/2022

  We purchased a company that this person used.  This person was marked as a collection account when the accounts were transferred over.

   

  This person/persons was never told they owe us money.   To set up an account with us, this customer is required to pay a deposit, a start up fee, and a cart delivery fee if they choose to get a cart.  We are not the only utility company that ask for a deposit. 

   

  We do not know how much they went to collection for at the other company.  That really isn’t any of our business.

   

  Thank You, 

   

  ****** *****

  Customer Answer

  Date: 08/19/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  This company ***** claims they do not know how much we owed ** *** **. The reason is  because we never owed ** *** ** any money. so they bought ** *** **. and there fails records. that claim we owed ** *** **. money but they have No records of us owing any money. i have a Solution to all of this. and that is that Grace give us fair serves like all there other Customers. and not try to make us pay for fails Hearsay records that do not exists.    
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been having issues with Meridian services for the past 6 months with trash service not being collected. I recently paid our quarterly bill for the upcoming quarter (July-September) and for the first two weeks in July our trash was not collected. I decided to switch to a different company and called Meridian to let them know. In that same time frame, Meridian sent an email informing that they were selling our account to a different trash provider. I had asked Meridian for a refund of the bill I had recently paid and was informed no refund would be given since it was in the middle of a cycle. This is extremely frustrating given all of the issues we have had with this company and that no services will be needed since they missed the first two weeks of the new quarter and I had already cancelled my services. I have called a few times in addition to emailing the customer care email only to be given very vague responses. I could understand if this was in the middle of a cycle and services had been used but this is not the case.

  Business Response

  Date: 08/08/2022

  Due to the current truck driver shortage across the U.S., Meridian
  Waste is currently experiencing service delays in most cases by one or two days
  but still serviced within the same week. Driver schedules have been extended
  from a standard 5-day work week to a 6-day work week to compensate for the
  resource level.    Meridian is making every effort to recruit
  qualified CDL drivers.  

  
  With the shortage of drivers, Meridian has made the hard decision
  to realign its operational footprint as it has become infeasible to continue
  servicing some communities for geographic and logistical reasons.  This is impacting non-municipally contract
  customers in ******* ******.  Communication was
  mailed on July 1 to those affected notifying them that we were discontinuing
  services in their area as of Sunday, July 31 and their accounts were being transitioned
  to another hauler to finish their current billing cycle.

  
  We contracted with ****** ******** to finish *** ********* (*****) cycle through 10/1.

  Customer Answer

  Date: 08/08/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I have never received any services from Meridian during the quarter I had prepaid for (July-Oct) as they missed the first two weeks and didn’t collect trash. I cancelled my services the 2nd week in July so my account should have not been forwarded to ****** as I spoke directly with a Meridian representative to cancel as per my email to Meridian.  
  
  
  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 08/15/2022

  Resident cancelled her services as the quarter started (7/1/2022 - 9/30/2022). As stated on all invoices "Any residential subscription service cancellation requested mi-cycle will not receive a prorated refund."  See sample of invoice attached.  Resident is able to finish out the quarter of services being provided by ****** if desired.  

   

   

  Customer Answer

  Date: 08/18/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  The reason I cancelled my service was because of not receiving services at all from Meridian. The first two weeks of the cycle were missed with no alternative solution to picking up the trash other than waiting the following week to which the trash can was extremely overflowing. This is not the first time this has happened, this has been a very frequent occurrence and yet Meridian never would credit our account unless the customer reached out. I completely could understand if I had up and cancelled for no specific reason but the reason being is the services were not being performed by Meridian which is not my fault. I understand your policy if services were being performed by Meridian but in this case they were not hence why I cancelled my trash service as I need to have my trash picked up weekly and expect to do so given I’m paying for a weekly trash pickup.  

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had residential waste collection service with Meridian Waste. Service was to pickup trash and recycling separately once a week each. Service is paid for up front, before the service period begins. For the service period of April 1, 2022 - June 30, 2022, I paid the amount of $108.34 on March 21, 2022. During this period, there should have been 13 trash collections and 13 recycle collections. Instead, I only received 3 trash collections and 2 recycle collections. Meridian claims that it missed pickups due to "national truck driver shortage". I do not accept this explanation because of the sheer number of missed pickups (21 of 26 total pickups were missed, over 80%). In the past, when they could not make a pickup, they would reschedule for another day the same week and would usually make that rescheduled pickup successfully. That did not happen during this period once. I contacted Meridian on July 29, 2022 requesting a partial refund for the missed pickups but Meridian refused. Meridian said on the phone that they missed one week of pickups in April, three in May, and three in June. So they admit to missing over half of their pickups, however they still offered no attempt at remediation. Furthermore, they actually missed an additional 3 trash and 4 recycle pickups that they didn't have recorded. Typically, Meridian would send a robo-call a day before missing a pickup, but in at least 5 cases, this call did not come, and when I inquired why a pickup was missed, I was told that the driver "forgot to go down my street". Meridian has made no attempt to make due for undelivered service, as they had in the past. As such, I consider Meridian to be guilty of defrauding me, by collecting my payment, failing to deliver service, and offering no attempt at remediation. I have since cancelled my account with Meridian and began service with another provider, who have not missed a single pickup so far. I ask for help to at least partially retrieve my $108.34 payment.

  Business Response

  Date: 08/08/2022

  Due to the current truck
  driver shortage across the U.S., Meridian Waste is currently experiencing
  service delays in most cases by one or two days but still serviced within the
  same week. Driver schedules have been extended from a standard 5-day work week to
  a 6-day work week to compensate for the resource level.    Meridian is making every effort to recruit
  qualified CDL drivers. 
  
  Credits are provided toward
  future services when a route is cancelled due to the driver shortage but not
  offered in cases where services were delayed by a day or two as the customers
  are still serviced within the same week.
  
  Meridian has reviewed *** **********
  account and agree to credit and refund the 7 weeks of missed trash services in
  the amount of $50.04.  No credits are
  given for recycle as there is no charge associated with that service. 
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had several issues with Meridian Waste not picking up the trash at our place of business, but in June it worsened. In the past Meridian would send a truck out when the route was overlooked, but in June Meridian unapologetically postponed trash pick up without informing us. I cancelled my service after paying for the month of July. In July our trash was picked up once for the whole month. I paid both months in full and did not receive the service that was paid for. After several phone calls and the usual run around with customer service I decided to file a complaint. Meridian Waste in essence is stealing from their customers by charging them a full price for services that never get rendered.

  Business Response

  Date: 08/08/2022

  Sales Manager, ***********************, has reviewed the account and agreed to refund half of the month of July. 

   

   

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************