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Business Profile

Heating and Air Conditioning

BKS Climate Masters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them after assessing the issue with my air conditioner, they submitted the claim to my choice warranty and it got accepted. They picked the air compressor up from my warranty and updated that they fixed it. But they did not ever come back out to my home after assessing it!!

    Business Response

    Date: 08/29/2023

    We just received his air conditioner on Friday, August 25th from ****** **** *********  The air conditioner was installed yesterday and was operational and running when we left.  They blame us with issues with ****** **** ******** and it is not us.

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a home warranty with ****** **** ********. They sent me an email that a technician would be at my home between 7am - 11 am, July 5th because my central air is not working right. I was calling and he never answered and there was a recording to leave a detailed message or he would not call back. At 10am someone called me named ** *****, she said she was his daughter, coming from Farmington, MO and would look at my air conditioning. She said she didn't have gauges and had to go get them. She opened up some taps and had her dad, *** ******, on the phone getting advise on what to do. I stood out there the whole time with her. He said I need a new unit. She took pictures of the unit and had me write a $75 service fee check to her dad. That was the last that I heard from them. Friday I got an email from ****** **** ******** saying I missed my appointment. I did not miss my appointment.

    I would like my $75 back.  Also, I would like the freon put back into my unit.  It is very expensive.  The daughter let the freon out while checking the air conditioning unit. 

    Business Response

    Date: 08/29/2023

    The $75 service fee is what the warranty company has for the consumer to pay us for coming out.  The customer was advised that she needed a new unit.  We contacted ****** **** ******** for her to receive a new unit.  ****** **** ******** sent us a message back that they needed more information from the consumer.  I don't know why they said she missed her appointment.  Everything was sent to the warranty company, ****** **** ********.  

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This guy came took my ac apart got my 86$ for my home warranty and said he be back the next day the next day goes by so at two o’clock I text him to tell him to shoot me a text when he’s on the way her reply’s back about a hour later say he’s waiting on a authorization code for the parts I call the warranty plays they try to call him and he don’t answer so I tell them to send it to him and they did a 3 so I text he to tell he they sent it he don’t respond back till 5 says he still had got it so I call the warranty place and they call him back and he cancel keep in mind I waited 5 days on this guy to come he has reviews that say he’s known for taking the money for warranties and telling people the warranty company denied them or he’s waiting on approval or authorization code dude’s a scam he has different names linked to his number his voicemail is ken his business is under Tom Becker all his reviews from different sits say the same thing he keeps peoples money the dude left my ac top off open and exposed

    Customer Answer

    Date: 06/21/2023

    This is. He left my ac this isn’t the first time this guy took peoples service fee and not return he has done this before you can’t take someone ac apart and leave it undone like he did

    Business Response

    Date: 08/29/2023

    Again, ****** **** ******** customer had a fan out and I told them within 1 hour of coming to his home.  I told him that we would put it in.  ****** **** ******** did not get back with me.  He called 15 times and I told him the only way to get in touch with ****** **** ******** was through an email.  After 5 days of back and forth with this customer and ****** **** ********, I suggested to ****** **** ******** to get another rep to contact the customer.  Also, when the customer gets a different contractor from ****** **** ********, they are not required to pay for the visit.  They charge me for this because I give it to another contractor.  This customer also informed me how bad of a scam that ****** **** ******** was when I talked with him.  Another contractor from ****** **** ******** was supposed to show up but did not show up.  

BKS Climate Masters is NOT a BBB Accredited Business.

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