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Business Profile

Dry Cleaners

Pride Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Pride Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pride Cleaners has 34 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to Pride Cleaners on Wednesday afternoon to drop off clothes I needed dry cleaned. At the drop off, I went through the garments one by one with the worker, making note of each pieces uniqueness. Each item was marked with “special instructions care”. I just came today to pick up my item and after getting home realized multiple items are ruined now.

      It appears none of the special care was actually done. These pieces are ruined beyond repair. They were also practically brand new, heading to the dry cleaners after one vacation with them after purchasing.

      So on top of paying the store the money I owed, which I don’t feel they deserve at this point. I am also out the money I spent on these garments - they are also not replaceable as most of them are now sold out from designers that do limited drops on their clothes.

      One of the items that was ruined - the most upsetting one. Is a pair of ‘clay dyed cargo pants’. The pants had the “clay dye” color of them completely stripped and rinsed. Causing them to go from a deep brown to a grey color.

      Another item ruined, was a bucket hat that they shrunk too small for my head. Which makes no sense because they had two of these bucket hats. One of them came back and still fits my head but the second one came back and is way too small now, can not even wear it.

      The last TWO items ruined are - exclusive music festival sweatshirts, that can not be purchased any longer due to them being exclusives. I specifically told them how to wash correctly, to avoid cracking the print design on it… however, these also came back being cracked, and not in one piece any longer.

      All of these clothes combined had a value of around $600 and are now ruined. As well as paying the store the $96 to have them clean (ruin) them. I have come to the BBB to get a solution.

      Business Response

      Date: 05/09/2024

      Hello,  We would be happy to look at any of the items you say are damaged if you would like to bring them back into our store so they can be sent to the corporate office.  

      I did talk to the manager for assisted you at drop off.  She told me that you both went over ever garment and she discussed the risks with cleaning them especially since none of your items had care labels on them.  She also had you sign a release stating that you understood the risks.  I cannot promise that we are going to be paying for any of your items, but we are happy to take a look at them. 

      Business Response

      Date: 05/20/2024

      **** ***** called and left a message for the customer on Monday 5/13 and has to received a call back from the customer. Please feel free to call him at ###-###-####

      Customer Answer

      Date: 05/28/2024



      Complaint: ********



      I am rejecting this response because: my voicemail box never received a call from ****.  Or sure what number he has on file. I gave my number to ****** as ###-###-####. It’s been a number of weeks since my complaint. I would love for this to be resolved. I’m a working man and am not wasting my time coming to corporate office til I have spoken with gene and ensure my time won’t be wasted coming in. 



      Sincerely,



      ***** ************

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my suit for cleaning during Covid. After 9 months I went in and dropped off additional clothing. They informed me my suit was ready. I asked if I could wait and pick it up when I picked up the other items I was dropping off, and was told 'Yes'. When I went to pick up the other items, I was informed my suit was donated because of their company policy for length of time of keeping the item in the store. When I informed them that their representative told me the item would be help until I picked up the other items, their response was 'too bad'.

      Business Response

      Date: 11/16/2022

      This customer and I have been emailing about his missing suit since Monday.  The suit was left in our store for over a year and he had been informed multiple times in different ways that he needed to pick up.  After a year the suit was taken out and donated.  According to the customer he paid $300 for it in 2018.  He is being offered $200 for the depreciated value of the suit that was donate. 

      Customer Answer

      Date: 11/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      **** *********

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took 2 Dress Coats to new location a* **** ******* *** ******* *** *****, on Monday September 26,2022. One coat was black and had lent on it
      I asked the clerk If this lent would come off. Her response was sure
      On Thursday September 29th I went to retrieve my two coat. The clerk didn't show them so I looked for myself. The black coat appeared still soiled and more lent than before on it. I did not want a redo. Wanted to take my item elsewhere. The clerk said I would have to pay for it. I said why because service was not rendered. The police was called and I ended up paying for the coat
      I feel ***** and tricked out of my money. The clerk said if I do pay and take the coat I would be stealing. My coat is a ****** ***** a 200 dollar coat. Can you help me. There was no service rendered. As you can see the date says Friday September 30th. Today is Thursday the 29th. Fraudulent.

      Business Response

      Date: 09/30/2022

      I agree with our employees that we are more than happy to redo your coat for you and since it you already paid for it, it will be redone at no charge.  Since you are stating that it came in with lint on it already we would have no way of knowing if it had more or less on it than before cleaning.  I apologize that they didn't take the lint roller to your coat long enough after the cleaning. As for the police showing up, you are the one that flagged down the police officer and he also agreed with us that we preformed a service which you needed to pay for.  

      But regardless of all of this we would be more than happy to redo you coat at this point at no charge. 

      Customer Answer

      Date: 10/01/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



      Complaint: ********



      I am rejecting this response because: I asked if I could take my item somewhere else and not pay for it. The answer  was no. Had I not brought the problem to your  attention  from the start  then you  cannot  say it's  my fault. If you could not get it right the first time, why would I allow a second. This action was take the coat and it does not matter if we cleaned it

       You will have to pay to get my 200.00 coat back. I feel this is faulty.  Now I see why your window at you store is broken out. You all are preforming  bad service. The threat of the Police was brought to my attention  first from you clerk

       Thats  why I flagged the down. This tpye of  business is nonsense. To force someone  to pay for something that was not done. I want my money back. It is the principle  of the situation,  not the money.



      Regards, **** *****

      **** *****

    Pride Cleaners is NOT a BBB Accredited Business.

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