Complaints

This profile includes complaints for Paul Davis Restoration Of Southeast St. Louis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paul Davis Restoration Of Southeast St. Louis has 2 locations, listed below.

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  Paul Davis Restoration Of Southeast St. Louis

  1555 Commercial Blvd Herculaneum, MO 63048-1563

• 

  Paul Davis Restoration Of Southeast St. Louis

  9601 Old State Route 21 Hillsboro, MO 63050-5700

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came about 2 years ago when we had the hail damage. They started on the work but they never completed it. When they came out the first time, they did our ceilings on the third floor and had water leakage. It blew back the roofing which caused it to leak on the inside. They patched the roof and was supposed to put a whole new roof up. When they came and did repair, it started raining again on the inside. They refuse to fix the damage that occurred from them not repairing our roof properly. The first ****** they sent out, they fired them. They refuse to come out and fix the work. They were already given over $8,000.00 when they first came out. The second time they came I gave them $22,000.00.I would like for them to come out and repair the damage that occurred from not putting up the guttering.

  Business Response

  Date: 02/11/2025

  Okimma Johnson is not a customer of ours.

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding the ongoing roof repair project for my mother, ****** *****, which has been managed by your company for over two years. This situation has become increasingly frustrating, and I believe it warrants your immediate ************ mothers insurance company initially recommended **** Davis Restoration for her roof repairs, but since the project began, we have encountered several issues. To date, we have had three different project managers assigned to this project, and despite their involvement, the repairs remain incomplete.Most recently, I traveled from ******** to meet with ****, the current project manager, and *****, a higher-level manager, to discuss the ongoing delays and devise a plan to move forward. During this meeting, I felt optimistic as we outlined steps to expedite the completion of the repairs. However, it has now been several weeks, and unfortunately, I have seen no progress.The lack of communication and action not only adds to my mothers stress but has also led her to seek legal counsel in order to resolve this matter. This is certainly not the experience we expected from a reputable company like **** Davis Restoration.I kindly urge you to investigate this matter and provide a prompt resolution. We would like a clear timeline for the completion of the repairs, as well as an explanation for the delays we have experienced. Thank you for your attention to this matter. I look forward to your prompt response so we may resolve this issue amicably.The original contract date was 8/22. Her health has declined from the stress with dealing with this unresolved issue for two.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am calling for my daughter, *******. She had a tree fall on her house in Feb. 2020. It damaged the roof and they had to do work on the inside. A little over a year ago the roof started leaking. Everything was covered through the insurance company and I paid some out of pocket. He will not come back to look at and repair the roof. ****, the recon manager, came to look at it. He is the recon manager. I spoke to him and he said they put on a California roof. He said he would get back with me but he didn&#**;t get back with me. Finally when I talked to the office, they said they didn&#**;t receive the last payment for work done and wrote it off in Dec. 2020 for $2230.75 because he never received the check. I went to the bank and asked them to run a trace on the cashier&#**;s check and found out it was cashed at ************. He said it was not under warranty. My daughter said the roof was leaking last night. I contacted them for her 4 weeks ago and they said they would get back with me. They were going to check and see the difference of what I would have to pay. We have documentation from American Family. At the time **** came out, he saw a real big spot in front of the house and it was seeping underneath the board and the roof pallet has come up. They didn&#**;t do any flashing. American Family wanted my daughter to put on a whole new roof. I would like for them to put on a whole new roof on my daughter&#**;s home.

  Business Response

  Date: 05/17/2024

  We have done an inspection of her roof. We went out on 5/8 to inspect the home. She did not ***** us access to the inside of her home. We 5/15 scheduled to inspect the inside of her home. We did not see faulty work on the outside. We can't continue to send staff when we already. 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have given this company chance after chance since signing an agreement with them back in March to restore my kitchen. They have damaged new cabinets installed, I have wires sticking out of my walls that are a fire hazard, and could cause harm or death if touched, Plumbing in the kitchen is not code because they took apart the plumbing under the sink after a plumber had it code, and put it back together the wrong way. My sink is backing up because the venting system is not correct. Backsplash is not complete. They didn't install the microwave with the venting system which could cause a fire if used without it. They did not put a drop cloth down while painting the ceiling, and paint was all over my new countertops, and new floors. Still cannot get the paint out of the floor or countertops. Broken promises of better communication. Workers showed up at my house unannounced at 8:15 this morning, and the project manager texted me letting me know that they were here to work. Project manager said I was on the schedule for a week now, and the office was supposed to email me to let me know, but he was sorry. Worker that was sent to my house is the person that has caused all of the damage and mistakes I was told he was not coming back to my house. My office below the kitchen is still not completed as it was supposed to be. They are still wanting to charge me for items that can no longer be completed, and when I mentioned the things need to be removed from the agreement the communication got worse and no one called or showed up for two months. I would like a refund, and part ways with **** *****. Next step is filing a claim with the Attorney Generals office, and their insurance company. I am reaching out to my insurance adjuster as well to make her aware of the situation. I have left my insurance company out of this situation just to give **** ***** the opportunity to make things right. Given the many chances I have given, they have proved they cannot.

  Business Response

  Date: 12/11/2023

  As a resolution to the complaint, the Project Manager over the project is going to schedule an appointment with the insured with the scope of work. We are going to go line by line of what has been done vs. what hasn't. Then come to an agreement on what will be paid to **** ***** out of what is owed. 

  The customer has paid $8150.88 for repairs up front out of the $16301.76 Owing a balance of $8150.88. A majority of the work other than a few line items are is done. Those line items we come into agreement about will be what we take off the remaining balance. One thing is for sure, we can determine what has been done and what hasn't been done and what the insured isn't satisfied with and get a solid dollar amount. We apologize that we can't come to a happy conclusion on this job.

   

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was damaged in Louisiana. Insurance recommended Paul Davis Restorations of Southeast St. Louis (PDSL) because the franchise in Baton Rouge (BR) wasn’t taking customers at the moment. Our belongings were to be stored in a secure climate controlled setting while our home was being rebuilt. PDSL has now lost 2/3 of our belongings. They ended up moving our belongings from a warehouse in BR to Missouri without telling us they were moving them and without asking our permission. The pictures we have of our items in this BR warehouse show our items in a big room with other people's. When asked for the contact information for this warehouse in BR all PDSL would give us was an address. They said they had no further contact information. I refused to believe that a nation-wide company did not have a record of this information. They hid it from us. We wanted to contact that warehouse because it is the last known location of our belongings. PDSL admits that they did no inventory of our belongings upon arrival to St. Louis. Some boxes returned have an item list made by me still inside them but they are missing contents out of them which suggests that they have been searched through. Other boxes have no labels on them as if they are a new box after the old box was searched through and what contents they didn’t want put back in a new unlabeled box and re-taped. My son and I called the Paul Davis Corporate line *22 BUSINESS DAYS IN A ROW* without hearing a response. On the 23rd business day in a row, somebody from corporate got back to us to hear our side of the story. A day later corporate called back to give us a phone number for the office manager for the building in BR exactly 1 month and 3 days after I first requested it. If they can produce it so easy for corporate, they could have been transparent a long time ago. The search for our belongings is still ongoing. We want our things back! The customer service and workmanship of this company is 0 stars!