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Business Profile

Landscape Contractors

Aim to Amaze Outdoor Services Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Aim to Amaze Outdoor Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aim to Amaze Outdoor Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The owner contacted me yesterday and the issue is resolved.

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their lawyer called me and said I need to pay the money immediately since the job was done.  I told him that I don't consider the job done when you have left broken up concrete and left the material there.  He said I will talk to the owner which he did and they came out a couple days later and picked up the stuff.  The attorney called and said the job is done and I said it is not done.  The patio they poured does not have proper drainage.  They left and stopped working and said they are done.  My argument is that I want the concrete patio repoured.my property. In follow-up emails that evening he refused full payment and said we would be hearing from his lawyer (which we haven't). He has not responded to my email asking him to do the final clean-up thus ending the project.

      Business Response

      Date: 09/21/2023

      We contacted the customer (**** *****) directly to resolve the complaint. He has agreed to remove/retract this complaint and moving forward deal directly with our company to resolve any concerns and issues. 

      Business Response

      Date: 10/09/2023

      We wanted to install a surface mount drain initially. This would have prevented any drainage issues/concerns. This was rejected by the homeowner. We have tried several options, even removing the wall three times. We do not know a way forward that will satisfy the customer. 

    Aim to Amaze Outdoor Services Inc. is BBB Accredited.

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