Complaints

This profile includes complaints for Calvert's Express Auto Service & Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Calvert's Express Auto Service & Tire

  13801 E US Highway 40 Independence, MO 64055-5861

• 

  Calvert's Express Auto Service & Tire

  13811 E 40 Hwy Independence, MO 64055-5861

• 

  Calvert's Express Auto Service & Tire

  9710 E 350 Raytown, MO 64133-6515

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid thousands in repairs and they lied because now I’m coming out of more money to actually have them fixed.

  Business Response

  Date: 03/10/2025

  The customer has not provided information regarding which Calvert's Express location serviced the vehicle but the address listed for the customer is in St. Louis, MO.  All St. Louis market locations have been closed; with the last one closing in December of 2023. Calvert's Express offers a one (1) year or 12,000 miles whichever occurs first from the original date of purchase.  If the vehicle was serviced by a location in the St. Louis market, the warranty period has expired.  That being said, if the customer can provide the location where the vehicle was serviced, I will research the transaction.

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  6 month of install its late on warranty

  Business Response

  Date: 01/13/2025

  The customer had her starter replaced on 01/12/23.  The customer did not visit the shop again until 07/05/24.  An oil change was performed and there is no record of any complaint about the starter.  I have no record of any other transactions under the customer's name.

  Calvert's Express offers a warranty of one (1) year or 12,000 miles whichever occurs first from the original date of purchase. The warranty did, in fact, expire 01/23/24 (sooner if the mileage exceeded 12,000).  The customer would not have been told we would not 'fix her car.'  The customer was told that it was no longer covered by the warranty and we would have to charge for any necessary repair. It is unreasonable for a customer to expect a company to honor a warranty that had been expired for 11 month.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "RIPOFF ARTISTS!! BEWARE!!! 2weeks ago I called in to get my Ford Mustang Diagnosed referencing codes reading timing issue. These guys diagnosed it as timing chain broken which Prior mechanic already confirmed no problem there. I called 4 mechanic shops prior to Calverts to get price on timing Chain replacement, and they all ranged from 1,600 to 2500 parts and labor no problem there however they were highly backed up in work so When Calverts told me they normally repair cars same day or 24 hours naturally I chose their route. ***** told me via phone that I needed a timing chain no explanation at that time, and he said it would cost me 6,000.00 parts and labor. My eyes nearly popped out if my head!!! I toldem no way I have 6,000 for a timing chain replacement especially when 4 other reputable shops are under half of that Then I said I only have 5,000 to my name but I need my car fixed so he says " you're killing me " but I'll do it for 5,013.00 ( later I'll describe dealer researched repair only 3200.00 ***** tipped me off 2,000 extra dollars and initial tried to Rip me off 3,000 over dealer price). So at this point I had little options left needing the repair and to get to work daily so I gave greenlight around 3pm Thursday. The next day 1pm ***** called my car is ready and fixed running good. I get to shop and spoke to ***** and here comes the catalyst of all bombshells, this fella tells me my dial pin broke causing the issue and showed me the bad part taken off then said they couldn't locate a new one so they drove to " home depot" and found a metal piece to compensate for the original piece and welded that on instead of the proper one from a dealership and instead of calling me to give me the option of allowing them to Jerry rig up my engine vs me saying no guys don't do that craziness I just need to replace the engine ultimately now. So then w/ out my permission they Jerry rigged up my car w/ improper home depot part and then told me " hopefully " this thing they did would hold for 20k miles or 6 months. In unbelief what I was hearing I played it cool and went along with the craziness and prepared to do my research when I got home. I paid the 5,013.00 bill went home and researched the costs of this repair, and discovered I was ripped off like no tomorrow. Then to add insult to injury 4 days later my timing went out again car began to lose power. I couldn't believe it, I parked it again at home. I then went to start it up next morning to make sure it wasn't maybe just minor issue and my engine went nuts metal grinding and clanging noises bent valves and that rigged up metal rod broken to pieces inside my engine. After 5,013.00 rip off charge to me these guys totally destroyed my entire engine, never fixed my timing issue. So I called ***** immediately and told him what happened he said " oh man guess that didn't work what we tried" I said yeah it didn't I need this fixed bro. He says " you'll need an engine we'll cover the labor ( mind you I was charged over double labor cost). He says well adjust labor and I immediately said listen I have zero dollars to pay for anything whatsoever after giving you 5,000 plus dollars bro. He then says " well we'll make it work for you" Bring it in...we'll I cudnt drive it to bring it in bear in mind. So I called ***** back, after I spoke to Ford dealer and gained tons of information on the negligence and foolish inexperience and bad decisions and not informing me that they were choosing to improperly rigup my car, of Calverts auto, by the Ford Dealer saying they need to be put out of business doing this to a customer. So I called ***** bak again and said Ford dealer mechanic said he can get me an engine and ***** says ok I said I prefer you coordinate. He didn't call for two days until I called bak urgently demanding it then he called mechanic said he's not paying for my engine " wow." Then tells me samething on the phone! 1st words I'm not paying! Beware! Dangerous Fraudulent Auto Shop.

  Business Response

  Date: 09/05/2023

  We apologize that *** ***** has had a negative experience at one of our shops. 

  It is my understanding that *** ***** has not return the vehicle to Calvert's Express as is required by the warranty as is stated on his invoice.  We have not been afforded the opportunity to assess the vehicle and determine if, in fact, the repairs which we performed have failed.  If *** ***** has had the vehicle repaired elsewhere, we request a copy of the invoice for those repairs detailing the repairs which were performed.  If he has not, we would like the opportunity to assess the vehicle and, if applicable, warranty our work.  Please provide a date he is able to return the vehicle.

  Respectfully,

  **** ******

  Customer Answer

  Date: 10/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This shop has proven dishonest practices by trying to charge me in the initial stage of repair estimates, 3 times the normal rate if repair.  Secondarily I have recorded phone conversations the shop manager told me np matter what he will " not" replace my Engine so it's the opposite of the lie thetre stating about a warranty.  They breeched the warranty and I have the recording the judge will enjoy this one.  I lost my job and no vehicle in 2 months to get me to work because of the fraud of this company putting a non OEM nor after market part on my car but a home depot builders warehouse part riggedup and destroyed my engine. And I have full video of the destruction of my engine as well, and recorded phone conversation of shop manager " admitting to putting home depot part on my vehicle leading to its demise." So this company should be shut down after my losses incurred and many many many complaints i found

  Online.  They just contradicted themselves with another lie, the shop refuses to replace my engine and I have recorded conversation to prove it...So now they not only owe me 5,013.97 they also owe me for many many damages I've incurred! 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 10/24/2023

  As previously state, *** ***** has refused to allow us the opportunity to assess his vehicle.  He has elected to resolve this situation in court.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: **** ********* ***** ********** ** *****
  I have taken my truck to them, this is the 4th time. Every time I take it to them I have issues with them. This time I had my in take gaskets replaced, they did it and as soon as I drove off the check engine light came on. They said it was the knocker sensors. They said to take it to the dealer. The next day my truck started squealing real bad, I took it in to them. The truck was squealing again so I took it back in. It was hard to steer. So they said I needed something else. They said I needed a power steering pump. Still my truck did not work right. My nephew looked at it and he's a mechanic. He said my belt was shredded and it should not be like this. We found the parts and my nephew got it fixed. I bought the parts myself. Calvert Express did not repair my truck correctly.
  Originally he told me I needed to replace the head cover gasket and I said are you sure? I called him from the auto parts place and when I brought it in he said valve cover gasket. So I went back and exchanged it. They ordered it. When everything was done by them they charged $1,100.00. It kept being something else whenever the truck back to them.
  I would like to be refunded $1,100.00.

  Business Response

  Date: 04/07/2023

  Mr. ******
  brought his 2004 Chevrolet Tahoe in on 03/10/2023.  At that time, the mileage on the vehicle was 247,033.  He had two issues:  1) an overheating issue, and 2) a check engine light complaint.  Upon
  inspection, we found several codes.  The First code we found was P0300 which is a
  Rando* **** ****.  We explain to Mr. ****** the first step to resolve that code is to replace the spark plugs.  The second issue we found was a code P0420.  This was the Cat Converter Fault code.  We replaced the Bank # 1 Cat.  The next code
  was ****** Coolant over temp. This was related to the overheating issue.  We
  found the heater hose broken and leaking and one of the coils was bad.  He needed a
  new heater hose connector and a new coil. 

  
  
  

  On 03/15/2023, Mr. ****** came in for a
  Safety Inspection and we identified he needed a Knock Sensor.   He declined to replace the Knock Sensor that day.  He returned to have the Knock Sensor
  replaced on 03/21/23. 

  Mr. ****** return on 03/29/23 with a complaint that his power
  steerfluid was low.  He stated he added fluid the
  day before.  We identified he needed a Power Steer Pump.  It had failed and fluid
  was leaking everywhere.  We replaced it for Mr. ******. Mr. ****** also stated his nephew is
  a mechanic and that he identify that his belt was shredded.  His nephew replaced the
  belt that goes on the Power Steering Pump. I apologize that we did
  not replace the belt and stated we should have.  In this situation, we are guilty of
  underselling trying to save the customer money.

  
  
  

  Please keep in mind, a vehicle with
  247,000 plus miles need repairs and all of these are just general maintenance issues. The issues Mr ****** has had were not caused by Calvert's Express in anyway. Mr. ****** is asking for $1100
  refund for something on his initial visit that we did not cause which I find
  unreasonable. 

  
  
  

  Mr. ****** is not entitled to any
  refund whatsoever. Due to the fact we did not cause any of these issue
  especially on his initial visit. We hope that we
  don’t lose Mr. ****** as a customer. He has been a good customer for years.

  
  

  **** *******
  
  ********* * ***
  
  ********* ******* **** ******* * ****

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to Calvert's because the air was not working and it was still under warranty from repairs completed 09/01/2022. Calvert’s called me and advised I needed a blower motor to repair the air conditioner. I am not a mechanic so I obliged for them to fix the blower motor as I was under the impression it would fix the air conditioner and they were suppose to be the experts. Calvert’s called me when the repair was complete and said the air conditioner was working. I had to pay the balance prior to obtaining my keys. Once I was in the car I noticed the air conditioner was still not working so I went back inside Calvert’s to advise it wasn’t working and they told me they got the blower working but did not know why it wasn’t blowing out cold air and they could check it again but I’d have to pay another $2,000. Considering their lack of professionalism I chose not to go back to this location. I took it to another mechanic and showed them the documentation I had for repairs for the vehicle and was advised I didn’t need a blower motor. The issue with the air condition was a leak and it was repaired by ***********

  Business Response

  Date: 02/02/2023

  ****** ******** is the customer on record for this transaction.  *** ******** came to our shop on 08/01/22 because his
  blower motor was not running (no air movement coming from vents when the system
  was turn on to
  any level).  We had
  replaced the blower motor on 09/01/21.  Our technician assessed the vehicle and determined that the blower motor
  was not
  functioning but the motor itself was fine.  He determined that the 'pig tail' (wiring for the blower motor) and the blower motor
  resistor needed to
  be replaced (see signed Estimate_*********).  *** ******** was contacted and agreed to the necessary repairs at the total price of
  $652.79.  The repair
  was completed and the blower motor was, and still is,
  function properly when *** ******** picked up his vehicle (see signed
  Invoice_******).

  *** ******** returned the same day upset that the air was
  not blowing cold. He had made no mention of the air temperature at any time
  in his earlier
  visit.  The Manager
  explained that we only assessed and repaired the blower motor as was requested and that the blower is working
  properly.  The Manager
  offered to complete an AC Inspection for $39.99.  The technician determined that the refrigerant was low.  The Manager explained to *** ******** that
  low refrigerant is only caused by a leak in the AC system
  and that leak may be very small and is often very difficult to see with the
  naked eye.  An
  EVAC AND RECHARGE WITH DYE had been completed on 09/01/21
  when the blower motor was replaced.  That dye that will glow under a black light which help
  us determine where the system is leaking.   When the technician checked the air conditioning system with the light, the compressor had
  quite a bit of
  dye on it.  The
  shop manager explained to *** ******** that the A/C compressor is leaking which is why the air is not
  cold.  He provided a quote
  to install a new A/C COMPRESSOR KIT and recharge the
  refrigerant for a total of $2136.36.  *** ******** declined to have that work performed.

  Customer Answer

  Date: 02/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  I took my vehicle to this location, due to them previously completing repairs as it was still under warranty, with the sole intent for them to fix the air conditioner as I was going to be driving from Missouri to Florida. I dropped the vehicle off for them to look at it to let me know what needed to be done to fix the vehicles air conditioner. The shop contact me and advised to repair the air conditioner a blower motor was needed. I am not a mechanic so when I take my vehicle to a shop for repairs I am depending on them to be the experts to advise what needs to be done so I agreed for them to proceed with repairing the air conditioner. The shop called me and advised they had repaired the air conditioner. When I entered the shop they made me pay prior to me even knowing that they actually did not repair my vehicles air conditioner. I went to my car and attempted to turn on the air conditioner and realized they had not fixed the air conditioner. I never left the location! I went back in the shop and let them know the air conditioner was still not working and they said, “we got it to blow out air”. August is one of the hottest months of the year, the vehicle has leather seats, and I was driving it to Florida! Considering all of that there was no way I went to the shop with intent to repair a blower motor as I do not even know what that is. What I do know is that it was extremely hot outside, I was ready to return home to Orlando, Fl as I was only in Kansas City due to my brother being murdered. I was finally bring my daddy’s vehicle back to Florida with me as it was his car and he passed from Covid the year before and I hadn’t had a chance to pick it up. The last part really has nothing to do with them not repairing the air conditioner but it does paint the picture of what was going on. I have attached my bank statement showing I was the one who took the vehicle not sure why they have ****** ******** listed. I have also attached a copy of the title showing that it is indeed my vehicle. I later found out after combing through my fathers documents the blower motor was repaired 2020 and then they also repaired it 2021 there is no way it needed to repaired a 3rd time. It appears that the mechanic did not take the time to accurate asses why the air conditioner was not working as when I took it to a mechanic in Florida they were able to fix the air conditioner. I previously have provided proof please see my prior documentation.

  Regards,
  
  ******* ********