Complaints

This profile includes complaints for Cable-Dahmer Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cable-Dahmer Chevrolet

  1834 S Noland Rd Independence, MO 64055-1314

  
• 

  Cable-Dahmer Chevrolet

  555 W 103rd St Kansas City, MO 64114-4502

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 5/28/25 a Chevy Trailblazer 2025. It’s now 7/12 and I have yet to receive the title for my vehicle. I called the dealership around the end of June inquiring on the status of the title and was told because it was a dealer to dealer trade they were waiting on the other dealership to send them the title. After another week and a half I called cable dahmer who said the dealership mailed it, but was 3 day priority mail. After the 3 days I followed up and the dealership found out it hadn’t been mailed and after my suggestion supposedly payed for overnight 10:30am delivery. The dealership representative was supposed to call me on Fri to let me know when it was received I never got a follow up call. This dealership is frauding me and I’m now paying for a vehicle with no title, this is fraud and I need it asap and I need to be compensated for all my time, late fees, and sales tax. Unacceptable dealership practices.

  Business Response

  Date: 07/17/2025

  We have agreed to pay for the sales tax for this customer.  

  Apologize for the delay and inconvenience.

  Sincerely,

  Cable Dahmer Chevrolet, Inc.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called on 06/24/2025 about getting a Refund for the S.W.A.T tracking and recovery system that was purchased with the vehicle. I was told the information will be sent over to Cancellations department and I should expect a phone call. I called again on 06/25/2025 and was told that the service is non-refundable but then I told the person it was Never Activated for the service. I never received any information regarding that service that was purchased. It has been since 08/12/2023 and it cost $800 but was never activated. The contract does not say anything about not being able to get a refund. It has an option to be declined when offered which tells me/ customers that it is not a requirement and is eligible for refunding. Since the service was never activated, the full amount should be refunded and not pro-rated since the product was technically never “used” like other products/services that dealerships use that are refundable. The contract does not have any terms or conditions regarding activation or service management or maintenance for the service that was purchased. The contract also has my contact information on it, but I was a Co-signer and not the main purchaser of the vehicle so that also should be reason for refund since the contract or “agreement” has inaccurate information regarding the service as well since the vehicle was never located at the address that is part of that service contract. Just because I was on the loan as a Co-signer doesn’t make it 100% accurate or correct to put either persons information regarding a agreement. Full Refund should be issued due to Dealerships miscommunication on activation of services and information relating to the agreement of S.W.A.T Tracking & Recovery system. They tried using the argument over the phone that the system was already installed, and cannot be cancelled but the contract has a few parts regarding to a deactivation check box and a waiver signature for deactivation prior to purchasing.

  Business Response

  Date: 06/26/2025

  We are processing a full refund for *** ******   

   

  Sincerely,

  Cable Dahmer Chevrolet, Inc.

  Independence, MO  64055

   

   

  Customer Answer

  Date: 06/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23519949, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2025 an engine leak was supposedly fixed. On the way to the dealership service for an oil change noticed smoke coming out from under the hood. Was told by ******* ****** that a hose was tightened up and a coil replaced on June 6, 2025. Noticed on June 7th smoke still coming out from under the hood. Called the dealership. Was unable to reach Dominic so I left two messages for him and have not heard back. Smoke still coming from under the hood of my 2017 Chevy trax.

  Business Response

  Date: 07/11/2025

  We have checked for voicemail left to the dealership and cannot find any VM left by this customer from either number we have on file.  ************ ** *************    *******, Service Advisor, has left her a message on 7/10/2025 asking her when she will be able to bring the car back to us.  On her visit on June 6, 2025, there was no mention of an oil leak or of smoke coming out of her vehicle.    It was in for routine maintenance, oil change, replacement of spark plugs and a direct injection service.  (See attached).   We have left messages for her again this morning 7-11-2025.

  Sincerely,

  Cable Dahmer Chevrolet of KC

  Business Response

  Date: 07/24/2025

  Attached it the Work Order
  that **** ******* signed showing what she wanted done on her vehicle. As you
  can see, she was just doing routine maintenance. An oil change, replacement of
  Spark Plugs and a Direct Injection service. There is no mention of checking out
  a smoking issue on the work order that she signed. We are more than happy to
  look at her vehicle and see what is causing a smoking issue, Dominic has
  reached out to her multiple times and has not received any response from the
  customer. **** ******* has been a regular customer for many years, and I am
  unsure what has prompted her to get the BBB involved as we are more than happy
  to diagnose what is causing her smoking issue. All she needs to do is set up an
  appointment with Dominic and he will assist her. 

  Sincerely,

  Cable Dahmer Chevrolet of Kansas City

  Customer Answer

  Date: 07/24/2025

  Problem fixed via copy of receipt. Have had no issues with smoke since 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2025, my mother and I were traveling to southern Missouri from Kansas City. We were traveling in my 2024 Chevrolet Trax. South of Springfield, Missouri, my engine "blew up!"...I have always maintained my car at this dealership and there was no reason for this to happen. A short time before this happened, my Trax was at this dealership because it was leaking oil and had to have the valve cover gasket replaced. Weird coincidence if you ask me. We were stranded on the road for hours while GM dropped the ball on our roadside assistance. This ruined my Mother's Day weekend in Branson, Missouri. I spent $800 getting us towed back to Cable Dahmer in Kansas City. The dealership assured me that the engine would be replaced, I'd get a rental car from them and everything would be covered. Over a month later, my car is still there with no repairs in sight. They've said that they cannot find an engine (it's made in South Korea), that only 12 engines are in the country and they can't get one. They gave me the option of trading it in, **! I wouldn't get a fraction of the money back and I'd be throwing a new loan onto an old one, oldest ploy in the book! My father retired from GM, I know they fly parts in when an assembly line is about to go down! They can find me an engine, whether it be them or **** ***** (CEO GM). I want this engine put on top priority for this service dept., or they can give me a new Trax or similar vehicle with the remaining balance I have on my loan... I prefer getting my car fixed with no more delays! If they have to fly one in from South Korea, so be it! Cable Dahmer is located at various places in the KC metro area. The one I'm talking about is located at *** * ***** ****** KCMO 64114... **************

  Business Response

  Date: 07/09/2025

  Our apologies for the later response******* ******

  We were finally able to get the engine on 6/23/2025.

  The engine has been replaced for this customer.

  Sincerely,

  Cable Dahmer of Kansas City

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from cable Dhamer Chevrolet on Noland rd the ending of last year I gave 12,000 dollars as a down payment for a 2018 GMC Denali I had purchased the truck warranty and all the warrantys I could get then I get call from **** the guy who sold me the truck a week after I had the truck telling me that I had to take back the truck because the bank didn't approved me so I took the truck back to the dealership I asked for my 12,000 dollars back witch **** didn't really gave me a answer if I could my money back then I met the sales manager ***** who started showing me trucks witch I didn't liked any of the trucks they had because I wanted a Denali and there was no Denali so he finally showed me a 2019 GMC sierra and I told **** that I didn't liked the wheels and front grill because it wasn't like the Denali had so **** told me he was gonna change the front grill and the wheels like the Denali version and I accepted the truck with the condition he was gonna make the changes the day I got the truck I never got a paper contract or anything to sign they just handed me the keys so I thought that they were gonna transfer all the paper work from the 2018 gmc Denali to the 2019 GMC sierra After having the truck for a week I went to North Carolina for a family vacation and after a week of having the truck it broke down in north Carolina the water pump and belt and pulley broke down and I was in the freeway I called **** and explained him what was happening he told me he couldn't do anything he acted really rude to me since i was in Noth Carolina I told **** that it was to soon for the truck to be giving me problems he told me to pay with my money the repair and once I get back to Kansas I was gonna get the repair money refunded I payed 435$ I came to Kansas City I waited for **** to give me a call to go pick up the money witch he never called me after having the truck for month the truck broke down from the transmission I took the truck back to the

  Business Response

  Date: 06/12/2025

  We have been dealing with *** ******** for the last year and a half and have tried our best to assist him.

  He purchased the truck and then voluntarily had the vehicle repossessed by the lender because he did not want to make payments.   Obviously, the bank is the lender and the one who holds the contract.  We have tried everything to assist this customer but are out of options.

  Sincerely,

  Cable Dahmer Chevrolet, Inc.

   

   

  Business Response

  Date: 06/27/2025

  Our response is the same for Mr. Gonzalez.  We responded on 6-12-2025

   We have been dealing with *** ******** for the last year and a half and have tried out best to assist him.
  He purchased the truck and then voluntarily had the vehicle repossessed by the lender because he did not want to make payments.   Obviously, the bank is the lender and the one who holds the contract.  We have tried everything to assist this customer but are out of options.
  Sincerely,
  Cable Dahmer Chevrolet, Inc.

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: have attempted to address this issue by going to the dealership way before I called the bank and told them to pick up the truck I contacted customer service or speaking with a manager]. However, the response I received was unsatisfactory, and I feel that my concerns were not adequately addressed I Strongly believe that Cable dhamer Chevrolet has the potential to provide exceptional products services, and I hope that this complaint can serve as an opportunity for imorovement.kindly I request that you thoroughly investigate
  the matter. take appropriate actions to rectify the issue. and provide me with a suitable resolution.I am requesting that you rectify the situation by providing a refund for the faulty repair work that I paid to get the truck fixed and that **** the sales person told me promised me I was getting that money refound so I could use that money towards a downpayment to get a truck  from you guys 
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car dealer sold us a car without a valid inspection, it expired in October of 2024, which is illegal in the state of Missouri. And the sales manager kept saying it was not illegal because "the car was inspected at some point" despite it being invalid months before the time of purchase. I have pictures and dates as proof. I want the late fee and 3 monthly payments as credit since that's how long it went with my NICU baby was being transported in.

  Business Response

  Date: 06/27/2025

  We received this vehicle from our Cadillac location and the vehicle had already been inspected.   Missouri does not require an inspection on any vehicle 10 years or newer and under 150K miles.   If customer would like a free inspection, we are happy to provide one to him.   We have spoken with the customer at our store.   We can reimburse him for the late fee if they would like.

  Sincerely,

  Cable Dahmer Chevrolet, Inc.

  Independence, MO  64055

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle off for an oil change. When it was returned transmission was ruined as well as my under carriage lights. My transmission was replaced but my underglow system has yet to be replaced. I have called and placed many messages. I have sent emails and there has been different excuses as to why this ain't resolved. I submitted to resolve this issue is $590 plus tax.

  Business Response

  Date: 05/09/2025

  5/5/2025

  We have paid *** ********** with check ****** in the amount of $526.51.

  He is satisfied with the resolution and has signed a general release.

  Sincerely,

  Cable Dahmer Buick GMC.

   

   

   

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle in November of 2022 (used). We purchased what we were led to believe as their top warranty option that pretty much covered everything from front to back of vehicle excluding common items like bulbs etc. That is how it was explained to me verbally. We had one claim about 6 months ago for a transmission that failed and they replaced it. However, we had another issue 1 month ago with motor mounts, 4x4 Actuator and a few more items. The dealership said the warranty company denied my claim. I asked why and was told those items were not listed on my contract. I had not looked at the contract since the day of signing. To my amazement there were a handful of things listed on there, but not the entirety of what was explained or shown in the brochure the showed and gave to me. The warranty company told me the brochure i have is a warranty they offer, but that is not the one I have. The dealership put a very much limited warranty on the final computerized paperwork that did not include the list explained to me that prompted my purchase. They showed me one thing, but had another thing listed on the documentation. I am now being told that the warranty that I overpaid for does not cover the $3000 worth of repairs needed to my car. I reached out to the dealership and it seems they are giving me the run around with, that person is not there and they only go by what is on the contract. Still pending further response from them as to what I signed over what I was told verbally and presented in brochure form.

  Business Response

  Date: 03/18/2025

  Our General Manager has spoken with Mr. Norris today.   We are taking care of the Exhaust Manifold and Engine Noise.  

  The Vehicle Service Contract (VSC) was explained to him thoroughly and he is happy with the results.

  Our apologies for the experience this gentleman had with our company. 

  Our goal is always a satisfied customer.

  Sincerely,

  Cable Dahmer Chevrolet of Kansas City

  3-28-2025

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26, 2024, I purchased a 2023 Chevy Traverse. I signed over my 2021 Chevy Malibu. It still has to be paid off with **** *********. They assured me that they would pay it off and add the amount to my new car loan. They did, but they haven't paid the Malibu off. My name is still on it and I've been receiving phone calls and emails about having late payments. The due date was November 15th. I called Cable Dahmer and let them know that they need to pay it off. They said that there was a title issue with the state and they couldn't pay it off. They asked me to pay the Malibu payment (16 days past the due date) along with the late fee that they added and they would pay the first Traverse payment when it was due (December 8th). They still haven't paid the Traverse payment (its December 14) and I have another Malibu payment due on the 15th of December. I cannot afford to make 2 car payments. I've tried to reach out and find out more information, but haven't recieved any. They are RUINING my credit score and screwing me out of money.

  Business Response

  Date: 01/14/2025

  1/24/2025

  Our General Sales Manager has spoken with *** *****.   We have made her second car payment as she requested.

  Her title is ready and is being sent to her.  

  Our apologies for this customer experience.  

  Sincerely,

  Cable Dahmer Chevrolet, Inc.  

  Independence, MO

   

   

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Chevrolet Corvette E-Ray from Cable Dahmer of Kansas City for $145,000 as an agreed price after contacting the dealer. The price as listed online before I contacted the dealer was $132,840, so they marked the vehicle up after I contacted them claiming aftermarket additions, although nothing aftermarket was added to the car (but I agreed to the final price due to limited availability and was not surprised with the markup tactic taken). After traveling from Oklahoma to the dealership in Kansas City by air with the plan to drive the car home (which the sales team was aware of this plan) I was not allowed to leave with the car (even though the dealer was paid in full for the car by cashier’s check) unless I paid for Oklahoma sales tax, tag, and title fees on the spot, which totaled $13,269.74 dollars, plus an administrative fee of $579.00. The car was purchased on 8/29/24. It has been six weeks to date that I purchased the car and have not received a tag or title, nor can the people I have contacted at the dealer provide an answer on when I can expect the tag and title. I felt like the tax, tag, and title charges were a scam by the dealer the moment they told me their requirement to pay these fees on the spot and was immediately frustrated. Now, I am extremely frustrated and will be seeking legal action if necessary to get this resolved.

  Business Response

  Date: 10/15/2024

  The issues/concerns with *** ****** have been addressed by our General Manager and out Accounting Team.

  Thank you, *** ****** for allowing us to correct these issues for you.   We appreciate your business. 

  Sincerely,

  Cable Dahmer Chevrolet of KC

  Customer Answer

  Date: 10/15/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******