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Business Profile

Generator Repair

Generator Parts World, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generator Repair.

Complaints

This profile includes complaints for Generator Parts World, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Generator Parts World, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a part in February and still no part or follow up email. I have emailed and tried calling several times with no answer to either.

    • Initial Complaint

      Date:03/31/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed Order #***** on February 6, 2023 for a BE 9000ER Automatic Carburetor for $42.98. Status of order says ************* ******* phone number ************ does not answer. All texts and emails regarding my order have been ignored for almost 2 months. This company is a scam.

    • Initial Complaint

      Date:03/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought product for [Order #*****] (March 11, 2023) / Spent $39.99 which has already been taken from account. Received an email about the order and it should ship **** first class. No response now from seller after ******* emails and even by text as website has requested. Log on to account and it just says order is processing still.

    • Initial Complaint

      Date:03/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on Mar, 8, 2023, have not received my order, have not heard from the company, they have charged my account for this order and it does not matter how you try to contact them, they will not respond. I would like the part that I ordered and if not I would like a refund.

    • Initial Complaint

      Date:03/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 30. 2023 I ordered a carburetor from Generator Parts World. I received an email acknowledging my order number ***** on the same day. No part has been received over a month later and Generator Parts World has not responded to several emails and phone calls requesting the status of my order. Looking at other complaints filed with BBB about this company, this seems to be fairly typical.

    • Initial Complaint

      Date:02/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered generator parts online from the Generator Parts World, LLC website paying with credit card. No merchandise received. I've tried to contact the company via telephone and email with no response. They stole ***** from a gift card I used. Order #*****] (January 24, 2023). Ridiculous.

    • Initial Complaint

      Date:02/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a part on Dec 19, 2022 they took the money ($60.99) out of my bank account on Dec 20 and my order is still in process according to thier website. I have tried to call multiple times and cannot even leave a message. I want my money back.

    • Initial Complaint

      Date:02/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed an order on Feb 2nd. Received an order confirmation and my card was charged. After multiple attempts vis call text email. Customer service chat on the web site, to reach out and find out about the status of my order I have not heard anything back. Nor will the contact me. I will be filing a fraudulent claim on my credit card.

    • Initial Complaint

      Date:02/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a part from generatorpartsworld .com on January 6. I received a confirmation e-mail January 11 that they have received my order and processed my payment of $26.99. My order # is *****. The amount of money is not big, but they have not replied to any of my attempts to contact them. I used their "chat" feature twice, and sent them a message on the number provided on the website, and tried to call that number as well. When I call, it says the voicemail box has not been set up. I have received an automated reply from the chats saying a ticket has been created, but nothing else.

    • Initial Complaint

      Date:02/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product was ordered on 23 December, 2022. Total amount for the item that was ordered $34.99. I have records of myself sending numerous emails asking what the holdup/status of my order. There site states that someone will contact you within 48 hours. It’s been 45 days and not one word from this company. They have a phone number that is bogus. You place a call to that number a message states this in box for this number hasn’t been set up. I believe that this company is a scam. I also noticed on **** that this company is selling products or so it seems. This company needs to be fully investigated.

    Generator Parts World, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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