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Business Profile

Collections Agencies

Accudata Credit Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business violated the Fair Debt Collection Practices Act (FDCPA).In December 2021, ********************** (Brookside Apartment Complex in ******** **) turned over an outstanding balance from move-out damages. My roommate got these damages removed as they were false. Once turned over to collections, I, the consumer, was never contacted by Accudata Credit Systems which is a direct violation of the ****** The collections agency never provided validations of the debt to I, the consumer. I was unaware of the debt for 14 months, and only discovered the debt by pulling a credit report before starting my first job. Once I identified the debt, I immediately paid the debt of $281.25 to the Apartment Complex, payment receipt attached, on February 20, 2023. I would like this removed from my credit report as the agency directly violated my rights as a consumer. I recently started a dispute with Experian, they updated the negative accounts payment history. The account is marked paid/closed. Due to the violation of rights, this should be completed removed. The debt was paid directly to the creditor never the collections agency.

    Business Response

    Date: 03/20/2024

    Please see attachment for business's response. 

    Customer Answer

    Date: 03/20/2024

    This issue has been resolved. 

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with E LOCUST LLC. I do not have a contract with ACCUDATA CREDIT SYSTEM. They did not provide me with the original contract as I requested.

    Business Response

    Date: 10/05/2023

    Attached is the response sent to the Better Business Bureau on September 29, 2023, via US ************** concerning Complaint **********.  This has not been returned as undeliverable as of today, October 5, 2023.  I am providing this response as I have received a 2nd written communication from the BBB as well as a message left with our office today.    

    Business Response

    Date: 10/06/2023

    This is in response to *************************** consumer complaint filed with the Better Business Bureau.

    Accudata ********** Services is a third party debt collection agency, which does not own or purchase debts, but represents our client's accounts based on a contract agreement.

    ************** has not been in communication with our agency.  We have attempted to reach ************** but the written communication was returned by the US ************** with no forwarding address on file. As ************** has provided an updated address with his complaint to the BBB, our records have been updated.  Within this complaint response, please find a copy of the Lease Agreement as well as the Move Out Statement and Mail Return Copy.  The account status is now updated as Account Disputed by Consumer.

    We would like to find a resolution to this matter and would appreciate any recommendation you find would resolve ****************** complaint and bring closure to this investigation. 

Accudata Credit Systems is NOT a BBB Accredited Business.

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