Business Profile

Insurance Services Office

Missouri Farm Bureau

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Missouri Farm Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 10, 2025 a homeowner who is covered by Farm Bureau Insurance burned ***** acres of my property. 133 trees were damaged and an estimate was provided to the insurance company in excess of ******* plus ***** to clean up debris and ***** to replace fence that was destroyed by falling trees and burnt wooden fence posts. The adjuster drug her feet and would not do anything for an extensive period. They did not like my forestry estimate refused to pay the company that completed it and hired their own to do an estimate. That was finally done and the company refused to provide a copy of the report because I believe they do not want to pay the true value of the claim or they would be transparent with the report. I have filed a complaint with the ******* of Insurance and am contacting an attorney. The offer they made is 3000 for all the damages. This is an insult and very disturbing as they are supposed to be geared toward farmers. This farm is my livelihood and it has decreased my land value substantially. The adjuster has been snarky and rude and has 0 customer service skills. This fired burned for 5 days in the area that was affected. I hope the next customer has a more positive experience.
Business Response
Date: 07/08/2025
Mr. ****** filed a claim under Missouri Farm Bureau's insured's homeowners' policy for damages to his trees. Missouri Farm Bureau elected to hire an expert to inspect Mr. ******** property. Based on our investigation, Missouri Farm Bureau has made an offer of settlement to Mr. ****** but he has rejected our settlement. Missouri Farm Bureau will not be increasing our settlement to ****** as we contend our settlement represents the value of the damaged property.
Customer Answer
Date: 07/08/2025
Complaint: 23517050

I have reviewed the business' response and am rejecting it because:

They are using deceptive business practices and I have already filed a complaint with the Missouri Department of Insurance. Attached you will see quotes and damage in excess of $200k and they offered me $3000. This does not cover damage to the fence, cleanup of the property, decrease in property value, or tree replacement for a fire that burned contained for 5 days. I have video and photographic evidence to dispute their claim. I also requested a copy of their certified forestry report which they denied. If they wish to be transparent they would provide. I have attached my certified arborist report. I have been completely transparent through this entire process. They also were deceptive saying they could not find a forestry consultant which I found in 5 mins what took them months to find. I have all the emails, texts, phone calls and everything else documented.

Sincerely,

*********** *******
Business Response
Date: 07/08/2025
Missouri Farm Bureau has valued Mr. ******** claim, and we have based on our offer on our investigation. We do not agree with Mr. ******** report that he provided to us. Missouri Farm Bureau feels our offer reflects the true value of his loss.
Customer Answer
Date: 07/09/2025
Complaint: 23517050

I have reviewed the business' response and am rejecting it because:

As I have previously stated the adjuster used deception throughout this process. She supposedly could not find an arborist for months? I found one in 5 minutes that was certified. I have submitted all my evidence to the ******* of Insurance, MO Attorney General, and ************************* $3000 offer does not even cover the cost of the fence which was destroyed. Then who is supposed to be responsible for cleanup? I have already missed days of work meeting with the Fire Marshal and **************** over the fire as well as time taken to cut all the fallen trees off of my fence which now has to be repaired. Wooden fence posts burned down to nothing. 4 months after this incident I still have trees that are blackened, fallen, and some that have no leaves nor greenery. A tree cannot be replaced and grow to ***** ft tall like the ones I had immediately. The fastest growing trees will only grow a ft or two a year meaning to replace those trees I will have to wait 20 years. Meanwhile my property looks like a dead zone and the insurance company has done nothing to make me "whole" as the victim of their actions. They may not agree with the certified arborist's assessment but they could be reasonable and give an offer that is $25000 or so and we can end this blatant discrimination. As a veteran diagnosed with PTSD and anxiety I have had to seek further treatment for the stress this incident has caused as well as dealing with this company. I have records, pictures, emails of everything regarding this claim. If the insurance agency wants to be transparent, open, and honest please provide the report that they received from the forestry consultant which was ******************************** **************************************************** They went as far as to keep that company from providing a report that they did on my property. Which they violated my civil rights and the fourth amendment of the constitution by sending them onto my private property. I will continue to advocate for my claim as long as it takes. And make sure their bias shows.

Sincerely,

*********** *******
Customer Answer
Date: 07/09/2025
See attached
Initial Complaint
Date:06/08/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/5/2024 I reported a claim for water damage(sewer overcharge) on my home (PRO2024-366468). Payment was made on this claim for the repairs needed. I had also submitted information for personal items lost from the water damage(sewer overcharge). I have reached out multiple times to the company as well as the adjustor and have not been able to get any kind of status on my personal loss claim. Two weeks ago I received notice that my home insurance will not be renewed due to the previous claims as of 6/29/2025. I have been trying to get any kind of update on my personal loss claim to no avail. This is not good customer service. I want to know the status of my personal loss claim...if it is denied why.
Business Response
Date: 06/10/2025
Upon receiving the complaint today, Missouri Farm Bureau attempted to contact our insured about this matter. We reviewed the file and located our insured's personal property inventory sheets. After reviewing the claimed items, Missouri Farm Bureau extended payment to our insured.
Customer Answer
Date: 06/16/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** *******
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They set up my insurance policy incorrectly. Only to find out 4 years later when trying to file a claim. They refuse to call me back. They admitted to the mistake but refuse to correct it. My deductible should be at $100 but due to their error it is $500.
Business Response
Date: 05/05/2025
Agent ****** ******** has been in communication with the insured, and we have reached a mutually satisfactory solution.
Customer Answer
Date: 05/05/2025
Complaint: 23266820

I have reviewed the business' response and am rejecting it because:

There has been no resolution as of 4/30/25. **** continues to refuse to correct their mistake. There has NOT been a mutually satisfactory solution. It appears to be standard practice that the customer pays for their mistake.

Sincerely,

***** ****
Customer Answer
Date: 05/14/2025
This issue has been resolved. Thank you!
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had to file a claim with Farm Bureau our insurance company on 11/3/2024 we had received our fist check from them and noticed that our deductible had been taking out of this check which is what they are suppose to do, we had some final bills with our contractor which exceeded the first amount of the check they sent us so we were hoping to receive what they call the total recoverable depreciation check for the full amount but the insurance claims *** refigured the amounts wrong and took out our deductible again I have been trying to reach out to them about this situation but they will not return my calls I have also tried emails reached out to her supervisor ****** ********* but no one will call or work with us to try to resolve this, I have been trying since the first of March for help on this. I am hoping I can get some help here I feel like they are trying to take us for the rest of the money when it could be resolved so easily
Business Response
Date: 04/14/2025
Missouri Farm Bureau's adjuster has emailed our insured regarding the deductible and their recoverable depreciation. The adjuster's email to our insured breaks down the payments, verifying the deductible was only taken once.
Customer Answer
Date: 04/15/2025
Complaint: 23156378

I have reviewed the business' response and am rejecting it because: yes the claim adjuster ***** ***** did send us and email which I have attached to this reject and if you look at her totals for what Farm Bureau was allowing us to receive in the beginning it does not add up, because she is adding the two invoices from our contractor which totals $13515.49 and Farm Bureau allowed $16847.85 for replacement cost value then they subtract the recoverable amount of $5301.68 which totals $11546.17 and then they subtracted the deductible of $1200.00 which then the net claim amount is $10346.17 but ***** ***** subtracted a check for $960.00 from that amount which we did receive and the check was for $9386.17 for our first payment to go towards the invoices from our contractor. I have attached also that document from Farm Bureau the Summary of Dwelling the amount that we should be receiving all together is $14687.85 but she is only giving us $13515.49 minus the first check of $9386.17 which leaves us with $4129.32 minus the deductible again which only left us with $2929.32, I am still disagreeing with her because it still doesn't add up ****** I would like to pursue further on with this claim, she is clearly figuring this wrong because we have had a previous claim with Farm Bureau and did not have this problem the adjuster did everything correct as far as deducting the deductible and figuring the correct amounts. I wish someone from there would reach out to us and at least listen to us also and not just sweep us under the carpet. I also want to add the we tried to have our insurance agent ***** Love help us out but that fell through also she would not call us back or even help us or hear our side to it.

Sincerely,

***** *******
Business Response
Date: 04/18/2025
adjuster has emailed insured. amounts are still pending.
Customer Answer
Date: 04/24/2025
Complaint: 23156378

I have reviewed the business' response and am rejecting it because: The adjuster ***** ***** emailed us the same email as last time which is still giving the wrong amounts that should be paid to us but for some reason in this email she states that there is a remaining depreciation amount of $2372.26 so I am wondering where this amount is coming from probably because she is doing her math wrong and only going by the 2 invoices that we have sent over from our contractor which is still wrong, so that is one reason I am rejecting this again another reason I am tired of emails we tried this back in March when we emailed them invoices but they never responded so I would like a supervisor to get involved because she is not willing to resolve this the correct way. So it would be great if a supervisor would get involved and I would like to be reached out to with a phone call to discuss this. I have also attached an Excel spreadsheet where I put all of the amounts from the beginning till now, and also our contractor is now charging us interest each month it is late.

Sincerely,

***** *******
Customer Answer
Date: 04/24/2025
No I don't agree with this outcome I don't see where the business has shown anything to work with us they only delivered 2 emails which were already sent to us twice not once did they ever reach out to us which is what I thought you the BBB would help us with but it's obvious your going with the big company and us the consumer the little guy gets screwed like always, I am very disappointed with the BBB.
Thanks but no thanks
Dissatisfied customer
Business Response
Date: 04/29/2025
A completed breakdown for payments and invoices was emailed to the insured on April ******.
Customer Answer
Date: 04/29/2025
Complaint: 23156378

I have reviewed the business' response and am rejecting it because: Because I have already rejected this email and like I said in my last reject the adjuster ***** ***** keeps repeating herself in her emails and the way she is doing it is totally wrong yes we sent invoices to the insurance company and they were more than enough to get out full payment that was owed to us but again her break down shows the money totally different then what we should be receiving so I am done with this the only way I will ever except what the insurance owes us is if I would receive a phone call from the supervisor ****** ********* but that will never happen because they don't want to pay what is actually owed to us. So I will never recommend this insurance company to anyone.

***** *******
Customer Answer
Date: 04/29/2025
I don't understand why the BBB is still reaching out to us the other day I received an email stating they were closing the case and the BBB felt like Fame Bureau did everything they needed to do so why is the BBB still emailing me on this Farm Bureau is never going to see the correct way of processing this correctly and I will say one thing and BBB is not going to like this but the adjuster ***** ***** is very rude and does not know what she is doing and doesn't care about the customer.
***** *******
Customer Answer
Date: 04/29/2025
Complaint: 23156378

I have reviewed the business' response and am rejecting it because: I am going to reject this every time I don't know how many times I have to respond the business is wrong and yes they sent an email and like I said it is all wrong, I wish this would end because Farm Bureau is not going to change.

Dissatisfied customer

***** *******
Initial Complaint
Date:02/25/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Missouri Farm Bureau Insurance. We filed a claim last fall [fall 2024]. No one has helped us, come out to see hose or send us any information until I started yelling about it this month[February 2025]. I have talk to two claims specialist who state they were told not to do anything or that they will call and never do. I have talked to the Supervisor with the same result. And have tried to call the complaint department [**** ****** ************] leaving 4 messages with no return call.
Business Response
Date: 02/26/2025
In November Ms. ******** ******* filed a claim under her Missouri Farm Bureau Town & Country Insurance Protector Policy for water damage to her home. Missouri Farm Bureaus adjuster inspected the property and advised ********** she would need to complete a proof of loss and submit an affidavit of repairman to us for review and consideration. ********** has recently submitted her proof of loss, but it has been rejected as it was incomplete. These forms were sent back to Ms. ******* for completion. Missouri Farm Bureau has been in contact with Ms. ******* about this matter, and we made her aware these documents need to be completed before we can give her claim any further consideration.
Customer Answer
Date: 02/27/2025

Hello,

Proof of loss not approved because it's be altered. You will need to complete a new document and fill in the correct policy information and get it notarized.

Thanks

-----Original Message-----
From: ****************************** <******************************>
Sent: Wednesday, February 26, 2025 9:38 AM
To: *****, ***** <**************************************>; ********************** *************************************
Cc: ********, ***** <********************************************>; MFB Event Log Production <****************************>
Subject: Re: Claim-PRO ***********

EXTERNAL EMAIL: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

(See attached file: ****** Declaration Effective 4 8 2024 - Insured Insured.pdf)(See attached file: [Untitled].pdf)

******** A. *******
Accountant II: Court ******************************** of State Courts Administrator
Phone: **************| Fax: ************** ******************************

From: "*****, *****" <**************************************>
To: "******************************"
<******************************>
Cc: "********, *****" <********************************************>, "MFB Event Log
Production" <****************************>
Date: 02/26/2025 09:15 AM
Subject: Claim-PRO ***********

Hello,

The provided Proof of Loss document you provided is not accepted due to having incorrect policy information. Attached is a copy of your declaration that indicates you have an actual cash value policy replacement.

Thanks

-----Original Message-----
From: ****************************** <******************************>
Sent: Tuesday, February 25, 2025 4:29 PM
To: *****, ***** <**************************************>; ***************************** ******************************
Cc: ********, ***** <********************************************>; MFB Event Log Production <****************************>
Subject: Re: Claim-PRO ***********

EXTERNAL EMAIL: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

(See attached file: ***** Mo.pdf)

******** A. *******

Phone: **************| Fax: ************** ******************************

From: "*****, *****" <**************************************>
To: "******************************"
<******************************>, "MFB Event Log Production"
<****************************>, "********, *****"
<********************************************>
Cc: "MFB Event Log Production" <****************************>
Date: 02/25/2025 04:05 PM
Subject: Claim-PRO ***********

Hello,

The attached Proof of Loss document you provided is not accepted due to having incorrect policy information. Attached is a copy of your declaration that indicates you have an actual cash value policy replacement.

Thanks

-----Original Message-----
From: ****************************** <******************************>
Sent: Tuesday, February 25, 2025 1:33 PM
To: *****, ***** <**************************************>; ***************************** ********************** MFB Event Log Production <****************************>; ********, ***** <********************************************>
Subject: Re: Claim-PRO ***********
Importance: High

EXTERNAL EMAIL: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

(See attached file: [Untitled].pdf) [signed and notarized.

******** A. *******

Phone: **************| Fax: ************** ******************************

From: ******** *******/OSCA/Courts/Judicial
To: "*****, *****" <**************************************>,
*************************************
Cc: *********************** <******************************>, "MFB Event Log
Production" <****************************>
Date: 02/10/2025 03:31 PM
Subject: Re: Claim-PRO ***********

There has been no repair person assigned to this for me to fill out that form. I am not going to falsify documentation. We need someone sent out that can give us those numbers.

******** A. *******
Phone: **************| Fax: ************** ******************************

From: "*****, *****" <**************************************>
To: "******************************"
<******************************>
Cc: "MFB Event Log Production" <****************************>,
*********************** <******************************>
Date: 02/10/2025 01:56 PM
Subject: Claim-PRO ***********

Hello,

The documentation you provided is not acceptable. All pages must be completed and the proof of loss will need to be notarized.

-----Original Message-----
From: ****************************** <******************************>
Sent: Monday, February 10, 2025 1:50 PM
To: *****, ***** <**************************************>
Cc: MFB Event Log Production <****************************>; ******************************
Subject: Re: Claim-PRO ***********
Importance: High

EXTERNAL EMAIL: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Good afternoon *****,
I filled out the information as best I could with information I have on hand. Generally::
******** A ******* :: ***************************** I have held the same policy with Farmer B. for 20 years. Most information should be current.

[note:: our new address is *********************************************************************] [the residents of ************ are the rent -to- own, they have renter Ins and we still pay mortgage and cover insurance]

In addition, I work at OSCA right across the HWY from Farm B. so if we need to have a meeting, please let me know. The longer this is taking, the damage is getting worse. The new residents have three children and a mother living with them, please send someone to the house so it can be repaired.

J *******

(See attached file: Sworn Statement Proof of Loss.pdf)- completed [with information available]

(See attached file: AFFIDAVIT OF REPAIRPERSON.pdf)- for inspector (See attached file: 45 Day Letter.pdf)- Acknowledged (See attached file: POL
Letter.pdf)- Will not open

******** A. *******
Accountant II: Court ******************************** of State Courts Administrator
Phone: **************| Fax: ************** ******************************

From: "*****, *****" <**************************************>
To: "**********************************************************"
<**********************************************************>
Cc: "MFB Event Log Production" <****************************>
Date: 02/10/2025 01:08 PM
Subject: Claim-PRO ***********

Hello,

I hope this email finds you well. I am reaching out to request documentation necessary to file a water claim. To ensure a smooth and efficient claims process, we kindly ask that you provide the following
documentation:

** Additional Documentation**: Attached you will find the additional
documentation required to process your claim. Please complete the
attached documentation.
Affidavit of Repair person
Proof Of Loss

Please ensure that all documentation provided is accurate and complete to the best of your knowledge. If you have any questions or require assistance in gathering the required documentation, please do not hesitate to contact me. Your cooperation in providing the necessary documentation is greatly appreciated and will help expedite the processing of your claim.

Thank you,
***** *****

From: *****, ***** <**************************************>
Sent: Friday, January 24, 2025 3:33 PM
To: ******************************* *************************************
Cc: MFB Event Log Production <****************************>
Subject: Claim-PRO ***********

Hello,

I hope this email finds you well. I am reaching out to request documentation necessary to file a water claim. To ensure a smooth and efficient claims process, we kindly ask that you provide the following
documentation:

** Additional Documentation**: Attached you will find the additional
documentation required to process your claim. Please complete the
attached documentation.
Affidavit of Repair person
Proof Of Loss

Please ensure that all documentation provided is accurate and complete to the best of your knowledge. If you have any questions or require assistance in gathering the required documentation, please do not hesitate to contact me. Your cooperation in providing the necessary documentation is greatly appreciated and will help expedite the processing of your claim.

Thank you,
***** *****

(Embedded image moved to file: pic00792.jpg) ***** ***** | Claims Representative | *********** Farm Bureau
************************************** | Ph: ************ CONFIDENTIALITY
NOTICE: This communication, including any attachments, is intended only for the use of the individual or entity to which it is addressed and contains information which may be confidential. If you are not the intended recipient, any distribution or copying of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately, delete the communication and destroy all copies.
(See attached file: AFFIDAVIT OF REPAIRPERSON.pdf)(See attached file:
Sworn Statement Proof of Loss.pdf)(See attached file: 45 Day Letter.pdf) (See attached file: ******************** attached file: Sworn Statement Proof of Loss.pdf)(See attached file:
AFFIDAVIT OF REPAIRPERSON.pdf)

(See attached file: [Untitled].pdf)(See attached file: ****** Declaration Effective 4 8 2024 - Insured Insured.pdf)
Business Response
Date: 02/28/2025
Hello,

The attached proof of loss cannot be accepted because it does not include the correct policy information. Your policy provides $100,000 limit in actual cash value coverage.

Additionally, you have listed two separate causes of loss. If both apply, you will need to submit a new claim and provide a separate proof of loss documents for each. Please contact your agent for assistance.

Thanks
Customer Answer
Date: 02/28/2025
Complaint: 22988795

I have reviewed the business' response and am rejecting it because:

For ease of use, and reduction of cost, please tell me everything I need to fix in one go, like I mentioned in the email I have sent to you. Furthermore, I have tried repeatedly to reach out to my agent and various other agents that I have been told via **** to reach out to, and no one would reach back to me. Adra, for example, who is ****** direct supervisor, I tried to speak with her but was going to a meeting and I have not heard from her. This is when I spoke with ******* whom physically went over to ****** desk and said I had to talk to someone else. Then they want me to talk to *****, whom has never been apart of the filing either. I keep getting passed around, and they wont send me to supervisors, just other coworkers to get me off the phone (I am guessing that being the case at this point). I would be happy to work out anything and help get this filed appropriately, but I need assistance with the right person. The amount it has cost me and my time for work to get this corrected over a leak, a very minor thing. The one I am supposed to speak with is a person named *****, but a.) she was told by **** ****** to not work with me and b.) when I called ***** back and she told me that **** said that I do not like her, which was never said by me in any way. They think I am not willing to deal with *****, but that's not the case, I'm not in lake of the ******. **** is literally refusing to speak to me and the person they want me to speak to they are instructing that they do not talk to me, I have tried this route.

Sincerely,

******** *******
Business Response
Date: 02/28/2025
Ms. ******** has contacted our office numerous times regarding this loss, requesting to speak with myself about this matter. I am not the adjuster assigned to this loss, and the adjuster who is working her claim has requested specific information be submitted to give her claim consideration. The adjuster assigned to her claim, ***** *****, has been in contact with Ms. ******* today (2-28-2025) advising what needs to be completed. ****************** have further questions, she will need to contact the adjuster assigned to her claim.
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11 24 24 accident Corriie ******** was on vacation when this accident was assigned to her I made multiple phone calls reaching out to her she never made contact with me for over a month when I did speak to her she said she was sending me fax information which I faxed back twice because she said she didn't get it the first time I asked her to stop corresponding through email that she needs to phone call me she still proceeded to email she said she sent off request for billing information to be released a couple months later I'm still going back and forth with her about what is going on with the case she became very rude she refuses to want to help me to give me a call back I continuously call her we're looking at over 3 months now and I still have no response in the matter I called today about my own billing from the hospital and which have been paid back in December 20th so I'm not sure why this is taking so long or what she's even doing I'm doing her job for her and she's very rude does not call me back and does not want to provide any information on the case I need this to be resolved and I'm not getting anywhere with the company I'm highly disappointed
Business Response
Date: 02/26/2025
In November Ms. ****** ***** was involved in a motor vehicle accident with Missouri Farm Bureaus insured. As a result of this accident, she advised she would be making a bodily injury claim against our insureds policy. Missouri Farm Bureau has requested her medical records and bills form the healthcare provider she sought treatment at, but we have not received the necessary documents to properly evaluate Ms. ****** bodily injury claim.

Ms. ***** claims she has spoken with the healthcare provider, and further claims they informed her that her bills have been paid. She is welcome to provide us with all the necessary medical documents we have requested from her healthcare provider for review and consideration. Missouri Farm Bureau has updated Ms. ***** regarding her claim, and until we receive the necessary information,we will not be able to give her claim any consideration.
Initial Complaint
Date:02/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was going to switch insurance from State Farm to Farm Bureau and they enrolled into the progressive insurance. They charge me $30 member charge that wasn&#**;t explain to me. They wanted my saving account number to automatic withdrawn from the account.. Progressive wouldn&#**;t take out the amount $496.80 out saving account it had to be a debit or credit account. Since they couldn&#**;t take out the $496.80 out of the saving account they wanted to charge me another $72.45 to reinstate the policy. I had to give them my daughter debit card and they charge $496.80 plus $72.45. I called Mr. ************ and he told me that send me a check for the $30.00 membership charge. ***************** also told me they would refund $52.58 for the cabin and $344.40 for cars. This isn&#**;t the total refund due back to me they keeping $90.00 that is due back to me. We talked on Feb 12 and policy was suppose to go into effect 2-15-25. The policy or procedures wasn&#**;t explained to me in detail. I want the amount of $90.00 refund back you.
Business Response
Date: 02/24/2025
Because the insured cancelled their policy, Progessive's has a 10% fee that they charge. Farm Bureau has no control over any independent companies.
Please see the attached document concerning the policy. Any concerns that the insureds still have will have to be directly with Progessive's.
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a claim for property damage in November 2024 and have not heard back from the insurance company. I have been calling for an update and have requested a letter or some correspondence stating why I have not been updated on my claim but I keep getting the run around. I need to know the outcome of my claim as soon as possible. I have already had someone come out to assess the damages and the police report has been completed.
Business Response
Date: 02/24/2025
Ms. ******* had filed a claim with Missouri Farm Bureau for damages to her property. Throughout the claim process Missouri Farm Bureau has been in contact with Ms. ************** To assure she is aware of our determination we will contact her again.

Thank you,
Initial Complaint
Date:11/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had car insurance with Missouri farm bureau. I was rear ended by another person, who had progressive insurance and admitted fault. . I tried calling the office at farm bureau to ask a question but no answer. I called the claim hotline so I could ask if I needed to give Missouri farm bureau any info since other driver admitted fault. Farm bureau later called me asking if I wanted to use my med pay, I was confused about it, so they sent paperwork and when I received it I called farm bureau and told them I didnt need to use anything from my insurance company because the other insurance company of driver that hit me was at fault. I find out almost a year later . When I changed insurance that Missouri farm bureau had opened a claim, but listed it as a non payment and a no fault. I am receiving a negative result on a consumer report and its making my new rate higher. I never asked anyone to open a claim, and now they refuse to remove it..I called them and told my experience and they still refused.
Business Response
Date: 11/25/2024
Ms. ***** ****** has written to your office claiming she did not wish to file a claim for an accident she was involved in. Missouri Farm Bureau investigated this matter and confirmed Ms. ****** did contact our ****************** and reported this accident to them. Missouri Farm Bureau will not delete/remove this claim, as the accident did occur and she did report this to us as a claim.

Thank you,
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An agent with MO Farm Bureau backed out after being illegally parked in a handicap place and hit my moving vehicle. He bullied me and tried to get me to go to his rental house to "handle the details" instead of calling the police. I called the police and got a report. Then the claim process began. After being passed around to 3 adjusters, I finally found out my claim had been sourced to a 3rd party. ******* has not done her job. She has not communicated with the body shop and an incorrect estimate was written bc of it. She also let my rental car expire before my vehicle was ready and Enterprise said I have to pay it out of pocket. The lack off communication and the refusal to actually do her job have caused so much frustration and now it is costing me money. I have left messages for her and also for **** S who was initially handling this claim. Everyone who works for Missouri Farm Bureau has behaved extremely unprofessional and downright shady. I hope I never have to deal with anyone affiliated with this company again. My accident was on August 24 and I am still dealing with this because of zero communication.
Business Response
Date: 11/08/2024
In response to Ms. ****** ******* complaint to your office, she claims Missouri Farm Bureaus adjuster has not been in communication with her during the claim process. Payment for the damages to Ms. ******* vehicle had already been sent to her body shop. We have advised her shop should they have a supplement they are to their documentation to us for review and consideration. Please note, at one time during Ms. ****** was represented by an attorney, and all communication was to go through their office. After working with her attorney, they elected to no longer represent her for this loss. Missouri Farm Bureau will continue to work with Ms. ****** on any additional issues she has regarding her claim, and we encourage her to contact us if she has any questions or concerns.

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