Complaints

This profile includes complaints for Missouri Farm Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Missouri Farm Bureau

  701 S Country Club Dr Jefferson Cty, MO 65109-4571

• 

  Missouri Farm Bureau

  1050 E Veterans Memorial Pkwy Warrenton, MO 63383-1362

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  Missouri Farm Bureau

  2032 E Kearney St Springfield, MO 65803-4610

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  Missouri Farm Bureau

  PO Box 710 1122 Lynn Lebanon, MO 65536-0710

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  Missouri Farm Bureau

  3343 N Highway 67 Florissant, MO 63033-1604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My farm was burned by arson. My home was broken in 2 days prior. urinated and defecated all over my master bed, and walls. 2 of my horses were killed by the neighbor's pit bulls, as well as hundreds of chickens and guineas. The woman next door called me a week prior threatening me saying "I didn't know what I was messing with". This was due to me fighting back stating I was going to shoot the pit bull running my property & harassing my horses. The deputy agreed to round my farm on Mon/Tues randomly due to me being out of town. The neighbors know my schedule as it hasn't changed for a yr. We are isolated & I was gone like usual. The mailman saw my house on fire, saw 2 neighbors on my property leaving, the deputy was pulling in for a random check, & put 2 building fires out. ***** ******** didn't respond to me for 7 days, accused me of being incompliant, being argumentative & angry. She blocked me when I told her that she should be addressing me differently. She is a nice person, but I have the right to say I don't like the way I'm being spoke to. The attorney for FB *** ***** also stated similar remarks and that I hung up on him. We spoke about it & I explained to him that I couldn't speak then as my surgeon was standing in front of me, I was holding my 1 y.o. granddaughter, my house burned down, & I was being told I needed yet another surgery. I was upset. I had to hang up the phone because my surgeon wouldn't wait another second of me saying "I can't talk now". This alone is how I was graded on for personality & I've been ignored since. I have received no help from FB & I haven't had any responses from my adjuster. No replies from the attorney since his part is done; but I was told to go through him only. I emailed a'b the check sent to me; no reply. see attmt. I have requested help with living expenses & hotel & no reply. I was told they were paying off the mortgage. I have made June, July, and now August payments. I was sent a check. see attmt for details.

  Business Response

  Date: 08/10/2022

  As the complainant mentions in her complaint, her “farm was
  burned by arson.”  Specifically, on May 23, 2022, certain structures,
  vehicles and trailers on the complainant’s farm were intentionally set on
  fire.  The complainant subsequently presented a fire loss claim under her
  Farm Bureau insurance policy.  Farm Bureau immediately commenced an
  investigation into the facts and circumstances surrounding the claimed
  loss.  Farm Bureau’s investigation is ongoing and no coverage determination
  has been made to date.  Given the incendiary nature of the fires, and the
  issues involved, Farm Bureau’s investigation has been extensive and
  thorough.  Farm Bureau has a duty and obligation to all of its
  policyholders to ensure that this claim is legitimate prior to issuing any
  payment to the complainant.

  Farm Bureau respectfully disagrees with the assertions made
  in the complaint.  Farm Bureau has responded to all pertinent
  communications from the complainant in a timely manner.  In doing so, Farm
  Bureau has complied with all applicable insurance statutes and
  regulations.  Farm Bureau will continue to communicate with the
  complainant as required by applicable insurance statutes and regulations. 
  Farm Bureau paid off the complainant’s mortgage in a timely manner, as required
  by the terms and provisions of the insurance policy. 

  Finally, it should be noted that Farm Bureau is awaiting
  receipt of certain documentation, which the complainant has not provided to
  date.  The complainant’s production of this documentation is a condition
  precedent to coverage under the insurance policy.  The claimant has
  requested additional time to provide this documentation, and Farm Bureau has
  agreed to her request.  Once the claim investigation is complete, and upon
  receipt of the outstanding documentation, Farm Bureau will make a coverage
  determination and the complainant will be advised accordingly.  
  
  Please do not hesitate to contact me if you have any
  questions or wish to discuss this matter.  Thank you.   
  
  Robert Brady  |  Principal
  

  Customer Answer

  Date: 08/17/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: *** ***** is either protecting ***** ******** because he
  believes what she is saying, and she has been lying about several statements
  about me from the beginning. Or he is perpetuating a fabricated story to
  protect Farm Bureau and ***** because he is aware that she is lying about these
  statements. I am very sure he is lying about the statement regarding paying off
  the mortgage and not knowing what happened. *** called me and I recorded the
  call. I have it saved with a .mov file type. I can't load them. If you will
  send me a link or email that will allow .mov files I will send you 3 files from
  *** discussing exactly what happened with the payoff to the mortgage. After
  ***** said she couldn’t get *** to work with her, I got the information in one
  day. I then sent it to the attorney. I had to repeat this again in one week
  because he ignored me. After I repeated this, I sent it to him again. I was
  told by *** that the check was received but she (*****) didn’t follow
  instructions and sent it to the wrong place. The check was sent back to me on
  the 22nd of July. I spent 2 ½ hours on the phone with them. I paid August
  mortgage because of this mistake plus the 500$ extra I have always sent. I called
  them and asked them what was the solution to this problem? They said it was Farm
  Bureau’s fault and nothing they could do. I was sent a survey and I completed
  it. The customer care center called me and that is what I recorded and want to
  send to you. They described perfectly what happened and that Farm Bureau
  committed the first error and that is how it became the mess it was. I asked
  the person if she listened to the entire 2 ½ hour call and she said “yes”. I asked
  her if I was ever rude, mean, or out of line. I also asked her if she noted the
  female that was rude from their side. She said that the female that was rude to
  me was also rude to another person in their department. She further stated that
  I was never rude or spoke out of line. Therefore in 2 1/2 hours of trying to fix
  Farm Bureau’s problem on a Friday evening while I was in a truck traveling, recovering
  from a bone reconstruction surgery on my face, I still never treated anyone
  badly.
  
  
  ***** stated she offered me an advancement. This is not
  true. I believe she recorded our time together. I would like them to send that
  to you. Also, she stated I was rude to her. I would like her to send you
  anything that supports this. She didn't respond to me for 7 days after the fire
  and didn't have time to talk to me when I did call. I went by the local office
  and got information from the person at the front desk. I called her from there.
  She was in the mountains and said she had no signal. I told her I had severe ******** and I had memory problems and she gave me no email follow up or phone
  call follow ups. She stated she called and left me a voicemail. I don't show
  this on my end. She stated that I would have to go through *** ***** for
  everything at that point. I called or emailed him and would not get a response
  to ANY of my questions. Not ONE of my questions were answered except in a bulk
  email after a month or longer. He stated that they could not start the claim
  process until they received my inventory list. I don’t know how much insurance
  I have on anything. I can’t read the paperwork and understand it so I asked my
  friend at State Farm for help. All I remember is I have 180,000 for contents.
  So, I put down 180,000 worth of stuff on the form. I don’t see why I should have
  to put ALL my contents on there. I have so much more but I am not getting
  anything for it so why should I spend the time writing down and researching my
  items across ******, *****, *****, ********, ******, etc. I found this so hard
  to get this information that I ended up choosing items that were easy.  To circle back to the advancement, I did ask
  ***** for an advancement later through the attorney and was told no.  ***** also stated that I have stated that I
  told her I was living with my daughter rent free and that I needed no
  advancement. This is 100% false and a complete lie.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/25/2022

  This will confirm receipt of your correspondence dated August 17, 2022.  Please allow the following to serve as Farm Bureau’s response to the additional correspondence BBB received from the complainant.

   

  At this time, Farm Bureau’s investigation of the complainant’s fire loss claim is still ongoing, and no coverage determination has been made to date.  Farm Bureau is working to complete its investigation as expeditiously as possible.  Since the date of my last correspondence (my August 10 email below), the complainant finally submitted a list of personal property, albeit incomplete, she contends was damaged as a result of these fires.  The list was submitted on August 12, 2022, and Farm Bureau is in the process of reviewing same.  Farm Bureau is also obtaining statements from witnesses who may have pertinent information, including the individuals whom the complainant has accused of setting these fires.  As noted in my prior email, Farm Bureau has a duty to all of its policyholders to conduct a thorough and complete investigation.  Farm Bureau must perform its due diligence in situations such as this where the loss is the result of arson.

   

  The complainant’s purported issue regarding her mortgage is simply without merit.  Farm Bureau paid off the mortgage in a timely manner, as required by the applicable insurance policy conditions.

   

  The complainant’s additional correspondence to BBB contains numerous misstatements and inaccuracies.  Needless to say, Farm Bureau disagrees with the assertions made therein.  Neither the undersigned nor any representative of Farm Bureau have ever provided the complainant with any inaccurate information.  No representative of Farm Bureau has ever made any negative statement regarding the complainant to *** ********** or anyone else.  Farm Bureau has responded to all communications from the complainant in a timely manner, and will continue to do so.

   

  Please do not hesitate to contact me if you have any questions or wish to discuss this matter.  Thank you.      

    

   

  Customer Answer

  Date: 09/02/2022

  I am waiting on a letter from a witness to add to this. She is providing it asap. Please allow me to add this to my case. If I’m not able to this please disregard though this will show that Ms ***** ******** is caught in yet another lie. I live by the fact that if someone lies about little things, I can’t trust them about anything especially big things. This is a huge thing in my life. These are the people that helped me or was supposed to help me in my paperwork and all the stress with getting coverage on my farm after it burned down from arson. Instead they didn’t help and treated me terribly

  At a minimum can you upload this evidence into my case to be considered? I’m not able to let this go with Farm Bureau. They have ruined my name in this town.