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Business Profile

Boutiques

Glamor Gals LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 4 transactions on my ********** from this company. I can’t find a web site for them. I only just noticed it today as this transaction pushed my card over the limit. The transactions start at $16.99 back on June 1, then $17.97 on July 1, then $19.97 on Aug 1 and again today Aug 29. I have not ordered anything or authorized a payment for anything the last few months for this company, nor any other company outside of my local retail locations in Ohio. With no way of getting contact to this “company”, I’m hoping this will help me get refunded before I file a claim with my credit card company.

    Business Response

    Date: 08/31/2022

     

    Hi,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

    Customer Answer

    Date: 08/31/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    **** ********

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Glamma girls is taking money from me 19.99 month for a subscription I didn’t pay for

    Business Response

    Date: 08/31/2022

     

    Hi,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:08/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been charged twice by Glamor Gals, and I don’t have a clue what this is. I’ve never signed up for this recurring charge.

    Business Response

    Date: 08/28/2022

     

    Hello,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:08/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something back at least 6 months ago and never selected to get a membership and have now been charged $19.97, I did not authorize this charge.

    Business Response

    Date: 08/28/2022

     

    Hello,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed $19.97 every month since June 05,2022.
    I have no idea what it’s for it’s takin me a month to pin point where the charge was coming from. I don’t know what business this is but I’m in a whole different state and not once have I been to Kansas Missouri. I’d like my money back and an explanation.

    Business Response

    Date: 08/28/2022

     

     

    Hello,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:08/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22nd I ordered a peice of junk from this company then seen a ****** on how they would not refund opened packages and where charging $19.97 a month for a member ship fee .My card just got charged the $19.97 on August 22nd I want my money back

    Business Response

    Date: 08/22/2022

     

     

    Hello,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:08/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I notice in my statement that on May 20th there was a withdrawal on my card for the amount of $22.94 I didn’t think anything of it I thought it was something that I bought and didn’t remember but the following month they withdrew on June 18th the amount of$16.99 then the following month they tried to withdraw but I had no money in the account so now I’m August they made another withdrawal of $19.97 and I’m fed up. I have no idea what these charges are for and I have NOT singled up for any subscriptions. I’m going to keep calling that company till the Reimburse my money back

    Business Response

    Date: 08/16/2022

     

     

    Hi,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You charged me for a monthly fee that I never agree to or signed up for. $19.97 three months in a row for something I never signed up for or agreed to is stupid. I bought one item almost 6 months ago and now you want to start charging me every month for something that I never use and don't need.

    Business Response

    Date: 08/13/2022

     

     

    Hello,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the mistake of ordering the hula hoop but i DID NOT give them permission to take $19.97 every month out of my account!! Ive tried contacting them but never seem to reach anyone. I want my money they took without permission and no more charges..
    I SIGNED in as a guest and I didn't create account nor given them permission to Take any extra money out of my account out side of $16.97 in May 2022. They have been charging my account every month $19.97 without my permission.
    I want full refund

    Business Response

    Date: 08/13/2022

     

     

    Hello,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14, 2022, my credit card was charged $19.97 for something from this company. It appears the company "swiped" my card in its machine or it manually put my credit card numbers in its machine. This company is out of Missouri and I am in Illinois. I have not visited Missouri or this company. I did not purchase anything from this company. This company fradulently charged my card.

    Business Response

    Date: 08/05/2022

     

     

    Hello,

    It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.

    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.



    Thank you!

    Customer Answer

    Date: 08/06/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



    Complaint: ********



    I am rejecting this response because: I never placed an order with them and have no idea what "membership" I signed up for.  This company is a scam.  How did they get my credit card number?  I believe they are stealing people's identity.  The need to provide proof of what I ordered from them and when I agreed to a membership. 

    Regards,



    ******** * *****

    Business Response

    Date: 08/11/2022

     

     

    Hi,

     

    You ordered the Heatless Hair Curling Kit with the membership on the 17th of December. 

     

    Thank you!

    Customer Answer

    Date: 08/12/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    ******** * *****

Glamor Gals LLC is NOT a BBB Accredited Business.

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