Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I listed my AppleTV for sale, someone bought it and even though they had to verify their address at least twice they verified the wrong address. Swappa and ****** both say I need to send to the verified address or I will not be eligible for seller protection. Swappa largely ignored my messages and then the buyer filed a ****** complaint that ended with my paying almost $20 in fees. I had done nothing wrong. And was following the protocols laid out by swappa. This is absolutely ridiculous that rules can be in place and when they are broken it is the innocent party that must pay for it?

  

  Business Response

  Date: 08/25/2023

  ********
  
  Sorry to hear about the issues related to this sale. Our support team replied to your buyers request within 30 minutes and stated our policy, which notes that "****** instructs sellers to ship to the buyer’s shipping address tied to the payment." Our reply also included a link to the ****** policy about shipping, and a link to a page that assists in issuing refunds (if help was needed in that regard).
  
  Swappa always recommends following the ****** policy because the seller risks voiding their ****** protections if they change the shipping address. Essentially, if the seller ships to another address, ****** can void their seller protections. 
  
  Based on the details coming from ******, a partial refund was issued in the amount of $83.48, based on an original total of $87.48. In regard to the fee you were charged, it is unclear whether you are referring to the ****** processing fee or a ****** dispute fee, both of which would have been charged by ******.
  
  Due to the reason for the cancelation and refund (an address change and needing to follow ******'s guidance on shipping), we recommend following up with the ****** support team. They are often willing to waive their fee in these types of situations. 
  
  Thanks!

  Customer Answer

  Date: 08/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  You are trying to wash your hands of the situation and put it on ******. Your support team ignored some of my messages and never stood by your message of “ship to the verified address”. You’re trying to have it both ways by saying that and saying that the seller can ship to a different address if they feel comfortable doing so. That’s BS, don’t put the onus on the seller when the buyer makes the mistake. Your message to buyers should be: actually verify your address or risk losing your money and the item. There are consequences for cutting corners and buyers should be paying for those and not the sellers.

  
  
  Regards,
  
  
  
  ******* ********

  

  Business Response

  Date: 09/26/2023

  ********

  We’re not attempting to place this entirely on ******. However, ****** is used for payment processing on Swappa, and as a result, we must follow certain guidelines when it comes to making sure a seller does not jeopardize their ****** protections. 
  

  If there is an issue with a shipping address, such as when the buyer makes a mistake and confirms their old address, we make it clear that “****** instructs sellers to ship to the buyer’s shipping address tied to the payment." That said, there are some sellers who are willing to accept the risk of voiding their ****** seller protections, which is why we offer them the option to ship to a different address. But it is not something we recommend, which is why we also ensure the seller is provided with details on how to move forward with a refund.

  Thanks!
  

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ****** ** Pro from one of Swappa’s vendors. Their vendor sent me an ****** ** I contacted the seller with no response. Swappa told me to take it up with *****l.
  
  I asked why the seller won’t answer me. Swappa said they restricted his account because of things like this. How are they gonna restrict the seller so now I can’t get this issue sorted out with them?
  
  I am now not getting any replies from Swappa or the seller. I feel like I got ripped off by both the seller and Swappa. Business like that shouldn’t be legal. It’s a free domain for people to rip other, honest people off with zero accountability? It’s 2023, I can’t believe this is still happening so easily online.
  
  I have plenty of pictures and screen shots to share. I need a phone badly, now I’m out a phone as I’m afraid to use the phone 8 they sent, I don’t want that phone to hinder getting my FULL refund. So I’m phoneless because businesses like this exist.
  
  I understand things like this can happen but this is the VERY first time I bought a refurbished phone online. Did research, Swappa looked promising. What’re the chances that i get ripped off on my first order and then suddenly it’s the seller “last straw” on MY purchase and they restrict him so now I can’t deal with the seller. THEN, cherry on top, they push the problem off to someone else and then ignore me the rest of the way.
  
  I want a full refund from the seller or from Swappa. They stole from me, plain and simple, all while claiming all these “90 days return” yadda yadda etc etc. Cuz that’s a whole lie. I don’t want partial refund from them, I don’t want this old useless ****** ** I paid $500 for an ****** ** Pro and received a $150 ****** * that can’t even update the lastest iOS. My son has an ****** *, I know how much they suck today.

  Customer Answer

  Date: 06/15/2023

  Turned on the phone they sent me (wrong phone) and the battery is no good. Not only did they send the wrong phone dated 5 generation old but sent it broken
  
  
  
  Sent from my iPhone
  

  
  

  

  Business Response

  Date: 06/27/2023

  *******

  I'm sorry for all the hassle here. This is far from the norm on Swappa. This seller has been removed from Swappa and wont be returning due to their actions here.

  We use ****** for additional protections on Swappa. Please see our staff's instructions on starting a ****** dispute against this seller. ****** will force a return and full refund here due to this.

   

   

• Initial Complaint

  Date:06/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold functional phone in excellent condition to buyer through swappa.com. Customer receives phone is listed condition, but reports that they are having trouble activating the phone on carriers that were not supported by the phone (supported carrier of T******e was a prominent part of the listing).
  Swappa instructed the buyer to dispute the transaction with paypal (merchant) and to not send the device back to me. So in this exchange, I've sent a almost new phone to a first time buyer on this exchange (to this point I've completed 30 sales over roughly a decade, with a 5 star rating, for reference) and received no payment for it.

  

  Business Response

  Date: 06/20/2023

  The buyer reported the device did not work on the advertised carrier, T******, on 3/12

  User did not respond on the sale page until after the buyer had to dispute this purchase with *****l.

  It doesn't seem the user responded on the PayPal dispute and due to the device not being as advertised, PayPal sided with the buyer and likely requested a return address.

  Swappa advised the device needed to be returned, but the user would not provide a return address to the buyer so the device could be returned.
  
  This user then became belligerent, "   All this is to say, send me my ******* phone back in the same condition or I'm coming to get it, *****." We don't allow this on our platform.
  
  @Phillip, I highly advise reaching out to PayPal and providing a return address.
  

  
  

• Initial Complaint

  Date:05/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report an egregious instance of gaslighting and discrimination by the online marketplace Swappa. Recently on 5/15/23, I attempted to sell some open box products on their platform, only to be falsely accused of selling counterfeit items and subsequently banned from the site without explanation.
  
  Initially, I was told that my box had a perforation which indicated that my items were counterfeit. However, this was a complete fabrication as all of my products were in open boxes with no such markings.
  
  Despite this fact, Swappa allowed me to sell to a customer before ultimately closing my account and leaving me in the dark about whether or not my product was successfully received by the customer's freight forwarder.
  
  To make matters worse, it seems as though my account was closed as a result of my skin color and learning disability. As soon as I mentioned my dark hand and dyslexia in correspondence with Swappa, I was banned without explanation.
  
  Despite multiple attempts to reach out for clarification, my requests were met with complete silence. I find Swappa's actions to be reprehensible and discriminatory. No person should be treated unfairly and accused of fraudulent activity based on false information.
  
  Furthermore, the company's blatant disregard for communication and customer service is inexcusable. I demand that Swappa take immediate action to rectify this situation and reinstate my account with a full explanation for their wrongful actions.
  
  In addition, I strongly suggest that they undergo sensitivity and diversity training to prevent further discriminatory incidents from occurring in the future. Thank you for your attention to this matter.

  

  Business Response

  Date: 05/22/2023

  This users claim of discrimination for any reason is not based in fact and will not be addressed here.
  
  This user has been removed from our site due to attempts of listing non-genuine airpods on Swappa. This is not allowed.
  
  This user has also made multiple accounts and multiple attempts to circumvent our user protections and continue to list these non-genuine devices.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sold several devices on swappa between this and my other email under my wife's name. I have never had any Issues until I got a bad buyer. The buyer from what their complaint with ****** shows they had for two days before filing a not as described complaint which is not true. During that time they had to have damaged my device and blamed me which is a lie. I tried to contact swappa and they immediately defended the buyer and didn't even respond to my emails after. My device has ***** care so if there was damage I would have paid $29 to have fixed prior to selling, But there was not so I did not. It was mint as my photos show prior to shipment and on swappa site. My box was also mint and the charger never used. I keep perfect because I upgrade every year. I received back a device with screen, and frame, and camera damage. The box is ripped which effects resell value and they exchanged the charger with an old one. The frame damage they claim I sent that way which again I did not. But the camera and screen damage they didn't report but it has it after they had it. I am seeking a refund of what I lost due to selling through swappa. With camera being damaged will cost me $99 for ***** to replace under ***** care, my shipment wasted of $35 or so dollars, and $120 for box damage and used charger which is approx the value lost for non or damaged box when reselling. So I am seeking $249 from swappa. And ps there is proof they changed box because serial number and imei does not match phone

  

  Business Response

  Date: 05/08/2023

  User shipping a device in minimal packaging leading to the device most likely being damaged in transit.  Device was delivered to the buyer on April 13th.  Buyer followed up with multiple pictures showing damages that likely happened during shipment on April 13th
  User did not follow up to address these issues on the sale page so our staff had no choice but advise the buyer dispute.  User did not follow up until April 20th and did not assist with this issue per our terms and instead tried to blame the buyer who is an active and highly rated buyer and seller.
    ****** has forced the user to return here. The user should follow up with **** regarding these damages.  The user claiming the buyer changed the box or the device is not based in fact.

  Customer Answer

  Date: 05/08/2023

  Complaint: 20006564
  
  I am rejecting this response because:
  
  I shipped the device in the same box that ***** and my phone carrier
  ship in with same packing materials. The box was meant for phones only
  which is why it had protected cutout in phone shape and size so that is
  untrue. I also purchased insurance for the device. The shipping box had
  no damage but the phone had damage on the corners from where someone
  obviously dropped. Not only that the purchaser shipped back a different
  ****** box that was tore up with a different serial number that did not
  match my phone. So everything swappa responded is untrue.]
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 05/22/2023

  The photos provided shows the device sent by the seller (user here) was the device the buyer returned with the damages shown.  The claim the buyer damaged this device has been addressed in our previous reply.   I'm sorry to hear the same box was not returned here, that will be something that will be mentioned to the buyer. However, the device has been returned and a refund has been processed. The user here should reach out to the shipper if this device was not shipped in the condition the buyer received it. 
  
  

  Customer Answer

  Date: 05/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: ********
  
  I am rejecting this response because:I just would like my complaint logged against swappa. I also filed a
  complaint to ****** and they allowed me to keep the device and issued a
  full refund. Thankfully ****** has higher standards then swappa and I
  will not use swappa in the future. I did get the same device back but
  not in same condition received back  damaged when it was not mailed in
  perfect condition, nor was the box damaged,and they sent back in
  incorrect box. But Obviously swappa only trust its buyer.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deactivated after I tried to list an item and Swappa refused to disclose the reason.

  

  Business Response

  Date: 04/13/2023

  This user has opened multiple accounts attempting to get around our restrictions.
  

  User is not permitted to use Swappa due to performance related issues from one of their many accounts created.
  

  Customer Answer

  Date: 04/14/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because: I signed up for the first time as I do not know what you mean by having multiple accounts.
  
  
  
  Regards,
  
  
  
  ******* **

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an ****** from SWAPPA.
  
  It has a defective display screen.
  
  There policy is to have the Seller “promptly provide full refund for defective items.”
  
  SWAPPA Told me “is was up to the Seller if they want to issue a refund.” Which is not policy.
  
  Most importantly the Seller SWAPPA EXPOSED ME TO AND DID NOT FOLLOW POLICY IS ONE WITH AN “F” RATING FRO THE BBB.

  

  Business Response

  Date: 04/07/2023

  This is not a fact based summary of this situation. All devices on Swappa must be fully functional.

  The buyer purchased a device that has an aftermarket display and is fully functional. This was shown on the listing before purchase: " Brand new aftermarket screen!" This can be confirmed via the listing page here: *****************************************Even though the seller is addressing this per their buyer's remorse policy, also outlined on the listing page before purchase, this buyer has been unreasonable, threatening, and resorted to spamming the sale page with the same comments multiple times. 
  ******* the seller has offered you options on the sale page.

  Customer Answer

  Date: 04/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: This has nothing to do with the listing. Which the listing itself was completely misleading. It provided a description at the top. But way down at the bottom it says it is an aftermarket screen. After a person reads a description. They don’t expect another description at the bottom of the page. And no where else is it mentioned. Not on the invoice nowhere.  BUT THAT IS NOT THE ISSUE. The issue is that the phone does not function properly. That is a fact. Your policy is a full refund for defective products. Lucas said he will stop communicating with me. And that is exactly what he did. About 10 emails were never answered. SWAPPA STOPPED COMMUNICATION WITH ME COMPLETELY. More importantly…why would your company expose me to a proven fraud with an F rating from the BBB. This is your responsibility because you let me be swindle by a fraud Seller on your sight. And then you tried to was your hands of it. COMPLETELY UNPROFESSIONAL! And by the way…the Seller has not offered anything to me or even communicated with me as of now. So that is a lie. I just want my money back for a defective phone.   Regards,  ****** *******

  

  Business Response

  Date: 04/10/2023

  This is a buyer's remorse situation and the seller is addressing this per the guidelines outlined by the seller for buyers remorse per the listing.
  

  Both the aftermarket screen were disclosed on the listing as the user confirmed here. The seller also provided a return label.

  Their other claims are not based on fact and will not be addressed.
  

  
  

  Customer Answer

  Date: 04/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: 19908155
  
  I am rejecting this response because:  This is not buyer’s remorse.  The ****** does not function the same. And it was stated by the Seller that it did. This is why I need the full refund per your own policy.  Why would I want to return the iPhone if it functioned properly? Why would I go through everything I’ve gone through to get justice? If it functioned properly?  The broader issue is that SWAPPA does not seemed to care about the customer as long as they get their money.  First they expose the customer to a Seller with an F rating from the BBB.  Then they wash their hands of the sale. “It is up to the Seller if he wants to give a refund.” Then when you complain they threaten to ban you from the site. All they are effectively doing is acting as cover for Seller’s with F ratings.  They have done absolutely zero for me. And I bought the product from their web site.  Completely unprofessional.  Regards,  ****** *******

• Initial Complaint

  Date:04/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received message that my account (**********************) is inactive.
  I tried selling a laptop but every time I login or try to change the password, swappa tells me the account is inactive.
  I sent multiple emails requesting an explanation but no response.

  

  Business Response

  Date: 04/13/2023

  This user has had multiple accounts, one with multiple sale cancellations and poor feedback.

   

  Due to performance issues and account abuse, they are not permitted to use our platform.
  

  Customer Answer

  Date: 04/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because; This account was opened and activated on April 3rd. On April 4th, Swappa sent me an email requesting that I send a verification document to successfully list a laptop for sale. On April 4th, at approx. 9 am, Swappa sent me another email reminding me to upload the photo of the document next to my laptop to complete the process. At approx. 6 pm., I suddenly was blocked from logging into the site without explanation. For a company with numerous complaints of fraud and operating from a non-physical mailbox address, Swappa is not in the position to make opinions about a seller account that never even had an item listed for sale. This account needs to be restored or a discrimination complaint will be filed/sent to the authorities

  

  Business Response

  Date: 04/28/2023

  To reiterate, this user and the multiple accounts have been removed from Swappa due to site abuse (providing cell number for off-site deals, multiple accounts) and being flagged by one of our third party tools for heightened risk. Our terms can be reviewed here ********************
  

  Customer Answer

  Date: 05/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

   Complaint: ********
  
  I am rejecting this response because:  Swappa has not provided me any of this info supporting their decision to deny me from using their service. I have an over 30+ rating as a verified seller on eBay and my PayPal account has been around for five years with no restrictions.  Coming from a business operating from some mailbox in some hillbilly town with dozens of negative complaints, Swappa is in no position to cast these accusations on me. Unless otherwise proved, I can only assume that the reason is discriminatory...
  
  Regards,  ** ***

• Initial Complaint

  Date:03/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product through there service and paid over $500 for this product. When the product arrived the package was open and no product was inside a not was left from the post office that when they received it, the package was opened and empty at their office. We reached out to the seller and Swappa staff to see what needed to be done about getting a refund as we obviously did not receive any product. The Swappa staff initially stated that they needed more proof showing that the packaging was empty when the post office received it. We spoke with the post office and they provided their official forms and said to present Swappa with them and there should be no issue. The Swappa staff then stated that these were not the correct forms from **** despite confirming multiple times with **** that these are their standard claims forms. We then spoke with the post master and requested a letter indicating we never received the product which he provided on letter head with his signature. I then submitted this to Swappa and again requested a refund to which the Swappa staff replied that until the insurance claim from the buyer is approved by **** that there would be no refund. I asked where this was stated in there policy as it is stated in there terms that if a product is not received there should be an immediate refund issued and they have not provided this. I asked how an insurance claim from **** that is intended to refund the seller in the event a package is lost or damaged should effect us as the buyer and how they expect us as the buyer to simply eat the cost of a product that was lost when we had no say over who shipped it, how it was shipped, or the insurance added to the product. So far Swappa has refused to assist in the resolution of this matter and it is quite concerning that there stance is that if you order a product and you do not receive it that you are in fact not entitled to a refund.

  

  Business Response

  Date: 04/13/2023

  Our staff asked this user to allow the proper process to complete per our policies on lost packages: *********************************************

  There was a delay in this process due to ***** at no fault of the buyer or seller.

  This was resolved and the buyer (this user) has been fully refunded
  

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a Pink ****** 13 at Swappa from EZ buyback Seller ,The ****** was working Fine when I first received it after 5 days the ****** 13 was not Turning on the battery on the ****** was not taking the Charge therefore the ****** was not Turning on I contacted Swappa and Tge Swappa EZBuyback Seller and sent them back the ****** and Swapped is Refusing to help me get my Refund back and the Ez buyback Seller is Refusing to give me back my Credit Refund of $611.17 .I sent him back the Damaged ****** 13 back Swappa and their sellers are Doing Fraud selling ******s and Electronics for Full Price and Their Electronics / ******s are Defective, I want my Refund of $611.17 back

  

  Business Response

  Date: 03/15/2023

  User returned an ****** locked device. 

  Seller asked for the ****** to be removed, instead the user opened a chargeback with their bank, severely delaying a resolution of this sale. 
  

  Customer Answer

  Date: 03/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  The ****** is not ****** lock I removed the Device from My ****** with
  The Link the Swappa EZ Buyback Seller sent me. Ez buyback Seller is
  Refusing to give me a Refund
  
  
  
  Regards,
  
  
  

  

  Business Response

  Date: 03/15/2023

  As stated in the previous response, this user opened a chargeback with their bank. This has added additional delays to the resolution. When a chargeback is opened ****** requires a full review and determination and will not allow the seller to push the refund while in review.

  Customer Answer

  Date: 03/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is Not Satisfactory to me I would like a Refund of $611.17
  
  Regards,
  
  
  
  ******* ******