Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a MacBook from swappa and it arrived with ease, but the device wasn't turning on. I reported the issue to swappa and the seller, the seller had me troubleshoot the device but nothing was working. We decided in the end to ship the device back to the seller. A few days later, I couldn't log into my swappa account anymore. I emailed swappa customer support several times until they finally responded saying that I violated their terms and conditions but didn't specify any other reason when I asked. It clear at this point they want to deny my refund and keep my money.

  

  Business Response

  Date: 03/15/2023

  User reported an issue with the Macbook. Seller accepted a return and provided a return label. Seller is located in *******, Buyer's shipping address was in *** ****. The return label was used in ******* ***** ** and shipped and delivered to **** ******, ** instead of being sent to the seller in *******.  This buyer has been removed from Swappa and will not be allowed to use our service again in the future. 

   

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping on their website and got to the stage where you needed to click the button to "review order." When I pressed that, there was some kind of error because it said thanks for your order and then I got an email saying my ****** account was charged. I immediately filled out a webform on their help page explaining what happened and that I was sure I didn't place the order because I still had a coupon code to enter before finalizing the order. I figured they would cancel it and the screen said "the average response time is 20 minutes." I never heard back and 15 or more hours later I got a shipping confirmation of the item. I tried to have ****** resolve it, but they say they can't help because the item was delivered. I have the box here in my home now. Since I never placed the order, all I want is a shipping label to mail the item back and then a refund for my payment. The way they've addressed my request makes it sound like that's an enormous challenge for them, which really surprises me for an e-commerce company. Hoping that the BBB can help inspire them to do the right thing for the customer.

  

  Business Response

  Date: 03/01/2023

  The user completed checkout on 2/23/23 @ 10:12pm ****** transaction ID: *****************

  Confirmation would have been sent both by ****** and Swappa to the user's email notifying them this checkout was completed. Had checkout not been completed funds would not have been collected nor would there be a ****** transaction ID or Swappa sale page. User wanted to use a coupon code however our site does not accept coupon codes nor does ****** allow us to accept coupons. We've explained this to the user. User opened a dispute to try and force a refund. The item had been shipped.
  We've explained to the user this seller is not required to accept a return here. The item has now been shipped and delivered.

  Customer Answer

  Date: 03/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  There was an error on the website and I submitted an inquiry to them right then to avoid any items being shipped. I never received a response to that inquiry. When I later asked the customer support desk for a record of that inquiry (since I never received anything at the time of submission or ever), the agent said:  ***, Requests made on the help form are replied to or if other emails are sent they will be addressed. You can review all our previous communication via your email. There have been multiple email threads and multiple replies from our staff via multiple avenues.
  Thank you

  

  Business Response

  Date: 03/02/2023

  As stated, we see no errors with this checkout nor would payment had been collected if checkout was not completed. Payment was sent and the device has been delivered.

  Our staff has communicated with this user multiple times via multiple avenues regarding this purchase.

  Customer Answer

  Date: 03/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: The business is simply not resolving the problem, which is that an item was sent to my home that I did not order.  I have to imagine this is among the simplest problems the BBB would ever face.  The business should simply send a shipping label to have it returned.  I look forward to receiving that and then to getting a refund for the charge in *******

  Regards,
  
  *** *****

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I placed an order to purchase a Samsung Galaxy Z Fold4 5G - Unlocked, Black, *** *** ** **, **-****** Listing *********. The item has been shipped apparently with Tracking - ********************** The order was placed on Jan 12th and was supposed to be delivered on 17th Jan 2023. I have been going back and forth with the seller and the platform representative swappa from where I purchased the item.
  Their initial conversation was since the item has been delayed, the seller has to file a claim with **** to locate the phone and get the money back. **** has since rejected the case and now the seller is stuck with an appeal. However, I was told the moment **** comes back with a resolution I should get the money back. It has been more than a month and Swappa keeps on insisting that I wait for a resolution.
  I need my money back I do not care where the phone goes now. I have attached the entire conversation I have had with swappa so far. Swappa will say the tracking is changing but it is still in the shipper's location and everytime we open the link for tracking **** just changes today's date and says it is in motion when infact it is stuck or lost somewhere.
  Please help me get the money owed to me.

  

  Business Response

  Date: 03/01/2023

  Hello,  I'm sorry for all the hassle **** has caused here.   **** still shows this device is active in their system. Once **** deems this lost, the seller can fully refund this purchase: *********************************************

  Customer Answer

  Date: 03/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: **** has been showing active for days. It has been more than a month. I can not bear your loses. I need the refund. 
  
  Regards,
  
  **** ****

  

  Business Response

  Date: 03/02/2023

  ****,  As stated, once the item is deemed lost by ****, you will be fully refunded. We'll continue to monitor the sale page for updates.

  Thank you.

  Customer Answer

  Date: 03/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: why would you think I want the item now. I had to buy another much more expensive item with my money since this never arrived on time. I waited long enough. Now, I do not want the item only refund. Please process the refund for this. 
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:02/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Apple iPhone 11 red 128 GB A2111f rom Swappa on February 5th. The item cost me $349.17 dollars. Shortly after I made the purchase, Swappa blocked me from being able to login into the account I used to purchase the phone with. I cannot view my purchase online or contacted the seller without being able to login in the account I purchased the phone with. My money was taken but the cell phone has not been received. I have not received my phone.. I attempted to contact swappa many times only to be ignored.

  

  Business Response

  Date: 02/18/2023

  User has been removed from Swappa due to ties to abusive users and/or a flagged payment source.

  Seller was advised to refund the same day of the purchase. We've followed up with the seller again and insisted this be refunded.
  

  Customer Answer

  Date: 02/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13th, 2022 I purchased a new phone through Swappa (Order *********). I was charged $332.69 for the phone and $20.79 for Massachusetts sales tax. I purchased the phone during the Massachusetts sales tax holiday but was still charged sales tax.
  
  On August 13th, 2022 I contacted Swappa customer service requesting a refund for the amount of charged sales tax during the tax holiday. On August 18th, 2022 I received a response from customer service that guidance from Massachusetts for marketplace facilitators and tax holidays is not clearly defined. On August 18th, 2022 I provided full reference to the rules around the Massachusetts tax holiday from the Massachusetts DOR. I again asked about receiving a refund for the amount I was taxed by Swappa during the tax holiday.
  
  I have not received any further response from Swappa related to a refund of the $20.79 that I was charged. I am still requesting a refund of the tax that I was charged during the Massachusetts sales tax holiday.

  

  Business Response

  Date: 02/20/2023

  Swappa is not a Massachusetts
  retailer, rather we are classified as a marketplace facilitator.
  Guidance from Massachusetts for marketplace facilitators and tax
  holidays is not clearly defined, unfortunately.
  To
  ensure proper compliance Swappa partners with an industry-leading
  expert third-party for calculating accurate tax collection between buyer
  and seller. This expert third party determined we do need to collect
  and remit tax on these transactions, so we follow this guidance.
  Consequently,
  we are sure to show that marketplace facilitator tax is indeed being
  charged on each sale and shown clearly to you the buyer before payment
  for the sale happens. All buyers have the option to avoid the
  transaction or contact us before the sale with questions or concerns.
  With this tax collected once the sale occurs we are unable to refund it
  in part and will remit it to the state to be compliant with our best
  guidance.
  

  Customer Answer

  Date: 02/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: Business does not definitively state that they were required to collect sales tax during the non-voluntary Massachusetts sales tax weekend. Business indicates the Massachusetts guidance is not clearly defined from their perspective and instead they reference information they received from a third-party. No refund was offered related to the sales tax I was charged and the situation will be shared with the Massachusetts Department of Revenue.
  
  Regards,
  
  ***** *********

  

  Business Response

  Date: 03/01/2023

  Our previous response covers this situation.

  Thank you 

• Initial Complaint

  Date:02/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a iPhone 11 from Swappa in November 2022 for $438. The phone arrived a few days later. I called ******* to activate the phone and was told that the phone had been reported stolen. I could not activate the phone because it was deactivated due to the theft report. I reached out to Swappa via email because they have no live customer service. I was told they don’t know anything about that but would replace the phone if I sent it back.
  
  They sent me a return label to return phone. I put the phone in a padded envelope, took it directly to the *** ***** **** ****** and returned it with the label Provided.
  
  After several days of not hearing anything, I emailed Swappa Customer Service again and was told they did not receive the phone. I used the return slip they provided so I don’t know why they would not have received the phone.
  
  They were curt and condescending and refused to refund my $438, I was left without a phone and the loss of my $438.
  
  I was scammed because Swappa sold me a phone that was reported stolen. They did nothing remedy the situation after after I informed them of what ******* said about the phone being stolen.
  
  Swappa kept my money and when I returned the phone, they kept that too and lied that they didn’t receive it. I used the label I was provided and mailed it directly in the post office.
  
  I am very disappointed in my experience with them and want it on the record of their shady business practices.

  

  Business Response

  Date: 02/15/2023

  We do not allow stolen devices on Swappa. Due to the issues here the seller is required to address this per our policies.  The seller and staff are communicating on the sale page. The buyer opening a chargeback with their payment source has delayed the owed refund here.  ***, you look to have multiple emails. The email provided here is not the email you used when purchasing this item. Please login with the email used and continue communication with the seller on the sale page to get this resolved.

  
  

• Initial Complaint

  Date:02/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 100% disabled veteran and have severe memory issues. I was going through credit card statements with my wife and found a ****** charge from January 2022 that triggered a memory. I have looked and ****** never followed through with reimbursing me on a charge. I attempted to purchase an Apple iPhone 11 Pro Max on SWAPPA**** for $531.25. SWAPPA contacted me immediately after the transaction to tell me it was a fraudulent seller and that they removed the seller from their system. They then told me to contact ****** to dispute the charges. I filed a dispute with ******. I gave them the information from *********** SWAPPA**** corroborates my claim, but there is not mechanism for SWAPPA**** to tell ****** that my claim is legitimate. ****** initially denied my claim. I contacted them several times and finally got them to agree in my favor. I have a note from ****** saying it was resolved in my favor. My family was gone and I was on my own. With my medical issues, I forgot and was not able to remember to follow up on my credit card to see if I ever got the amount refunded. ****** and SWAPPA do not share information or work together to prevent fraud. They make processes that are difficult to achieve resolution and place all burdens on the consumer. I NEVER RECEIVED MY REFUND FROM ******.

  

  Business Response

  Date: 02/09/2023

  ********

  I want to apologize for the hassle you had to deal with on this sale. This is far from the norm on Swappa.

  PayPal should have pushed this refund many months ago. It seems their system really dropped the ball.
  

  Reviewing this sale I show ****** has now pushed this refund on Feb 08, 2023

  This seller was removed from Swappa on Jan 18th 2022 and is not allowed to use our service again.

• Initial Complaint

  Date:02/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard back from their 24/7 support in several days. They stopped answering and provided no resolution. The seller on their marketplace is scamming me and is not resolving this issue as well. I don’t have possession of the item at all. The seller’s carrier *** has possession of it (last and most recent up to date scan shows it is being returned to sender) and they (*** the sellers carrier) are returning it to sender.
  
  I called *** and they said the seller requested it be returned to sender. So the seller is going to get the item back and is pocketing my money and Swappa staff is too confused to help.
  
  I spoke with *** again yesterday and they said that the seller has not even contacted them to start a claim. They also said it was the sellers fault that it is being returned to sender because he requested it be returned to sender.
  
  They (***) currently have the item in their possession. I do not have the time I ordered. This has been a horrible transaction. The seller can file a claim to get reimbursed from ***, I cannot because I did not purchase the label or ship the package.
  
  I just need my money reimbursed. *** says they have possession of the package and it is being returned to sender. Please see *** tracking ******************, the last and most up to date scan shows it is being RETURNED TO SENDER. I am owed my money because I have not received the item and it’s clearly being returned to the merchant and he is trying to pocket the money and the item. Swappa staff has to resolve this as the seller has stopped responding. This is regarding sale ********* where I am still owed my money ($1085.59), *** currently has possession of the item I don’t have it and I ordered it.
  
  
  Sincerely,
  *

  

  Business Response

  Date: 02/06/2023

  We've explained to this user how situations like this are handled on Swappa: *********************************************

  We understand the situation is frustrating and our staff has asked this user to allow the seller time to review the situation with ****
  
  The user will be refunded per our policies if this device was mishandled by *** or if the device is returned to the seller.

  The users claims of any fraudulent activity is unfounded. 

  Customer Answer

  Date: 02/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: *** has in fact updated tracking to show that the shipment from the seller was disposed of. Since I did not receive the item, pursuant to your store policy’s I am owed a refund. Please see the sellers *** tracking shipment to me showing it was disposed of: ******************* Your employees said if it was mishandled by *** or damaged it will be refunded, this item was disposed of by **** Where is my refund then?? BBb should not accept this businesses excuse the tracking has updated to show that they do owe me a refund 

  Regards,
  
  ****** ****

  

  Business Response

  Date: 02/07/2023

  *******

  We have followed up with you on the next steps here via email.

  
  We've also communicated with the seller regarding the next steps.

  Thank you.

  Customer Answer

  Date: 02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: the “next steps” provided were to dispute this transaction through a third party dispute service. Which is the purpose of this complaint, because your company did not resolve this issue and instead is not following its own refund policy where it is stated if a customer does not receive the item they ordered they are entitled to a refund. Your company has yet to provide me with this refund so the complaint should remain open until your company properly refunds me. I paid your company for this transaction and your company did not fulfill it. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/31/2023 my account was banned because I refused to send money to a Seller. I purchased a phone, the wrong address was entered automatically by their system so I requested the address be changed to my current address. The seller decided to refund the amount and have my rebuy the device. After the refund was issued, the seller came after me for payments of fees they incurred when refunding the item through ******. Swappa banned my account, while still having an active selling/buying items on their site (so now I have no way to manage these items) demanded that I pay the seller before they reinstate my account. Their policies clearly state "Refunds are subject to ******'s refund policies and limitations" which includes dealing with ****** instead of sellers to resolve payment issues. I informed Swappa and the seller about this and they banned my account for following their terms and services agreement. The seller needs to go to ****** to get their money as it is not my choice to not refund the full amount but ******. I want my account repaired and reinstated as I did not breach their terms and am left out in the cold when it comes to items that are currently in the middle of shipping etc.

  

  Business Response

  Date: 02/02/2023

  User purchased a device and used the wrong shipping address at checkout.
  

  At no fault of the seller, a ****** refund had to be granted to correct this shipping address. Our staff informed the user that since this had to be canceled at no fault of the seller, they were expected to cover the additional ****** fee charged for this cancellation. This is the standard process for this type of issue.  User refused to cover this fee, and also did not repurchase the device as mentioned when they requested cancellation.. Even though this user continues to attempt to go around our hold with multiple accounts, if this fee is resolved with the seller we can restore their Swappa account and lift all holds.
  

  
  

  Customer Answer

  Date: 02/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: Even though their policies specifically state that the fees etc are the sole response of the seller, they are trying to hold it against me when I contacted ****** and they stated the seller simply needs to contact ****** to get the frees reversed since the sale wasn't finalized. 
  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 02/03/2023

  We've explained to this user the expectation for covering this ****** fee due to their error that led to the cancellation of the sale.

  They can resolve this fee with the seller if they want to use our service again. Otherwise this will be our last response regarding this matter.

   

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used iphone 8 thru Swappa around January 10 for delivery to a friend needing one. I left for vacation on the 15th. The friend took the phone to transfer data and files and noticed that the charging socket was not holding the lightning cable securely and therefore the phone would not charge correctly. On the 16th she informed me of the problem and I emailed SWAPPA about the problem. I received an email response from the seller (M---, T--- Gal_____) [See screen grab 1 from email] telling me they would take the phone back and I should download the necessary document that "were attached". There were no documents attached. I was still on vacation and not near a printer, nor did I have the phone which was still with my friend.
  When I returned from vacation, (1/25/23) I reached out to the friend and we arranged for me to receive the defective phone. I went back to the original correspondence on 1/17 and alerted SWAPPA I could not see any document to download. SWAPA alerted the actual seller and I received the email found in screen grab 2.
  I was supposed to download them from a email thread that i certainly could not see. I clicked on the order number at the top of the thread, and was taken to a SWAPPA page that said "This page is forbidden. You do not have access. Please contact help@SWAPPA. I reached out to that address and that is when the conversations broke down. The response was the seller had provided the documents. I tried again to access my account on SWAPPA and discovered I had failed to write down the password [after all, I never expected to go back to the site] so I had to reset my password. When I accessed the account I could find no record of my purchase. The only way to communicate with SWAPPA is thru the email chain. I tried several different attempts to say I could not locate the documents.
  Then, I found my account was closed and I had no further correspondence with SWAPPA even though I sent two attempts to their *********** ***** ********

  

  Business Response

  Date: 01/30/2023

  ******

  Your main account tied to the email provided here is active and your purchase will show there. You simply have to login to Swappa with the correct account to access the sale page and your purchase.

  Your second Swappa account tied you a gmail email is unrelated to this purchase and wont show your purchase from another Swappa account.

  Since you have been unable to access the correct account with the return label, we advised the seller to provide the return label directly to your email.

  Thank you.

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ***** ********