Business Profile

Electric Companies

Evergy

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Evergy's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

113 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After removing a limb which had fallen on their(pole to pole) wiring, they left the debris in my yard. 20’ limb and all the branches
Business Response
Date: 06/06/2023
Our response is attached.
Our vegetation manager confirmed that we picked up the branch and additional debris on June 5, 2023. The manager
noted that the debris was from natural breakage, so this was done as a courtesy. Please refer Mr. ***** to the link
below for more information on our tree trimming policy and debris clean up.
Initial Complaint
Date:05/24/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Electricity was shut off and bill was paid immediately in full. Tech came out turned back on and obviously forgot to file paperwork etc. They were supposed come out next day to turn back on but got here same day. Next morning another tech shows up to turn on and never knocks on door and leaves no notice. Shows up 750 am. Takes metal ring off meter tosses in my grass and installs another meter head and ring and shuts the power off. Yes shuts us off again after Bill paid in full and after we called evergy and thanked a rep the day before get us back on and let them know juice was running again. We have video cameras galore and just because you cut the juice our battery backup kicks in. Guy stood on street holding paperwork etc. He's on video arriving and then on video getting back in truck and backing up even with our truck and trailer on street to be outta sight of cameras. So I called evergy to inquire what in God's name is the silly man out here for. They gave me a phone number to call revenue protection no answer and no call back. So I called and spoke to a higher up she said I had to pay a security deposit cause the ring was gone. Ah no your tech took it with them. So instead of arguing with a fool I would like to see my security deposit back and they are on video on all 3 incidents. Once deposit and fees outside of the original $25 @ meter are returned the review will be lifted. No knock on door or flyer left on 5/24.
Business Response
Date: 05/25/2023
*** ******** electric service was disconnected on 5/23/23. A restore order was scheduled after he paid the account
balance in full. The notes on *** ******** account indicate that he was told his service would be restored the following
day.
There is no record of any Evergy employees returning to *** ******** home on 5/23/23. Instead, our records show that
we went back on the morning of 5/24/23. Our service person discovered a diversion (self turn on), which is why we
assessed the deposit and diversion charges on *** ******** account.
We are unable to remove the deposit or diversion charges based on the information we have at this time. Please instruct
*** ****** to email the videos he mentioned in his complaint to ************************** Attn: Revenue
Protection. One of our clerks will review the videos and determine if the charges can be refunded.
Customer Answer
Date: 05/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:05/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Evergy is a Monopoly here in Wichita. They need to quit billing me based on someone else's usage that used to live where I live now. They need to put me on the standard payment plan. They need to come out and check the meter to make sure that it is reading right. They need to quit over charging me for electricity that I am not using.
Business Response
Date: 05/05/2023
*** ******* Evergy account is enrolled in the average payment plan (APP). For awareness, APP customers are billed
based on the 12-month average of the property. We still track their actual usage, and the difference between the
average and actual usage is held in the APP settlement account. Our records show that *** ******* settlement balance is
$70.87, so she has been underbilled up to this point. She can cancel APP anytime, but she will be required to pay her
current bill plus the settlement balance by the current due date.
Our records show that we installed a new meter on *** ******* home in 2021. We reviewed the usage history for the
property and found nothing that would indicate an issue. *** ***** can request a meter test, but there will be a $30.00
charge if we confirm that the meter is accurate.
Please instruct *** ***** to contact our customer relations center at ************** if she wants to cancel APP or
request a meter test.
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I have had my electric turned off twice now and had to pay reconnect fees I have spent many many hours on the phone with many ppl and I am a 100-% permanent and total disabled veteran so my anxiety ptsd and stresss is already as high as it can get well now I have been dealing with this company since I turned on the electric when I moved in try and tell me that I owe over 2,000. This was a month after I moved in. They would not turn my powerb on til they could figure out why my bill was so high they even called my landlord for verification as to when I moved In. And they were rude and I am crying and pleading with them that it was wrong and they said well it’s not our problem we’ll now I got a debt collector letter from the person who lived here before and looked at my acct online and this bill is dating all the way back to 5/18/2021 I didn’t move into my house until 8/1/2022. Why are they punishing me for the prior person not paying theee bill and why do they have the same acct number as me and I’m stressing because I don’t have this kind of money and I need my power. This is not ok. And wrong in so many way I will go to the media get a lawyer and go to my congressman on how they treat and screw veteran’s
Business Response
Date: 04/24/2023
We are not holding *** ****** responsible for another customer’s balance as she stated in her complaint. Our records
show that *** ****** had electric service in her name at **** ******** **** *** *** ******** ***** ** from February 3,
2021 to March 4, 2022. *** ******’s unpaid balance in the amount of $2136.63 (from ******** ***) was recalled from
the collection agency and transferred to her current account when she started service. This explains why she can see
transactions from 2021 online.
We are unable to discuss the prior occupants account, but we can confirm that their balance was not transferred to ***
******** account. We would be happy to provide documentation (bills, usage history, payment history, etc.) to ***
******. Please instruct *** ****** to contact us if she would like to discuss this matter further.
Customer Answer
Date: 04/24/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because:

Regards, ********* ******
Initial Complaint
Date:04/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had service with evergy electric companies for years since I lived in Kansas, just recently I ran into a financial problem and I couldn't pay my electric bill this month, which was $230, it hasn't even been a month yet, approximately 3 weeks and I received an updated revised bill from evergy, stating that I owe $852.08 by May 1st, I called evergy as soon as possible to talk to customer service about this heinous increase, the representative told me that I'm currently under a payment plan and since I defaulted I owe everything which is not consistent, because I was told by customer service in April that I finished paying off my old payment plan, I think what happened is they have an opportunity to take advantage of certain customers and I'm one of those customers, they're asking me for proof that I paid off that payment plan, but they're the only ones that have proof of that matter they're the ones that control the payment plan and all the percentages and all the features of their payment plan according to their standards, so I really don't see how a $230 electric bill that I didn't pay yet in 3 weeks has escalated to almost $900, so I need someone to help assist me on this matter because this goes to show you these big multimillion dollar companies take advantage of their consumers and this is how they do business nowadays in the United States, business as usual in America, that's why they call it The American dream, because you got to be asleep to believe it, I'm almost sorry that I served this country in three tours in Iraq in the Marine corps, if I could take it back I would, but I can't.
Business Response
Date: 04/24/2023
Our records show that *** ********* started a Cold Weather Rule (CWR) pay agreement on December 30, 2022. For
awareness, all Evergy customers are eligible for a 12-month pay agreement during the CWR period, which is open
November 1st through March 31st. The pay agreement must be requested by the customer, and they must pay at least
1/12 of their account balance to initiate the agreement. Customers are allowed unlimited resets during the CWR period.
Customers are not allowed to reset their pay agreement outside of the CWR period.
*** ********* contacted us on April 4th, 2023. He stated that he had tried to reset his CWR pay agreement before CWR
ended, but our automated system would not allow it. We advised *** ********* that CWR had ended, but offered a
courtesy reset if he paid and reported $62.00 that same day ($741.59 total balance / 12 = $61.80 min payment
required). *** ********* stated that he would call back, but never did. The fact that *** ********* called to reset his pay
agreement confirms that he knew his account was still on the agreement. His claim that we told him the prior
agreement was paid off is untrue.
*** *********’s claim that he received a revised bill is also incorrect. He received a bill for the full account balance in the
amount of $852.08 ($110.49 current charges + $741.59 balance forward) because he defaulted on the pay agreement.
*** ********* also received a disconnect notice, which states that $741.59 must be paid before April 27, 2023.
Our records show that we spoke to *** ********* again on April 19, 2023. We offered another courtesy reset if he pays
$71.00 by April 24, 2023. We are unable to grant an extension or make a 3rd offer, so the payment must be reported to a
live CSR by 5:00 PM today. If the payment is not made, *** ********* will be required to pay the past due balance in the
amount of $741.59 by April 26, 2023 to avoid disconnection on April 27, 2023
Customer Answer
Date: 04/25/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: I don't accept it because the figure is wrong, an evergy customer support agent that I spoke with in March, because I called in and questioned why my bill was so low at like $140, the customer service agent told me that my previous payment arrangement for my old apartment address before I moved was finally finished, as a consumer that pays for monthly electric, I don't have access to payment plan protocol, or any payment plan information paperwork or lack thereof, so how am I supposed to provide proof that I finished making the payments necessary in order to fulfill my obligation for the payment plan for my old past previous address, after all look at how many other complaints that is against this company I'm not the only one, and also the fact that this business is not accredited by the better Business bureau, is another red flag, how can I furnish proof that I finished paying out a payment plan when they're the ones that have complete control of the payment plan the process and everything that goes according to it, I almost regret serving this country in the United States Marine Corps in Iraq, if it was up to me I'd take it back, business as usual in America, that's why they call it the American dream, because you have to be asleep to believe it.
Business Response
Date: 04/25/2023
We are sorry to hear that *** ********* rejected our initial response to his complaint. We reviewed *** *********’s
account again and determined that his claims are not supported by our records. The bill that was sent in March was
$233.84, not $140.00 as he stated in the rejection. There is also no record of anyone from Evergy telling him that his pay
agreement or his past due account balance were paid off. The fact that *** ********* set up a 12-month pay agreement
on December 30, 2022 and then called back on April 4, 2023 to reset the agreement confirm that he knew the account
was not current.
We would be happy to provide *** ********* with proof that his balance is accurate. We can send him the bill/payment
history and copies of any bills that he would like to review. Please instruct *** ********* to contact us at **********
**** if he would like to discuss this matter further.
Customer Answer
Date: 04/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *********
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/11/23
Evergy
Poor customer service
Business Response
Date: 04/12/2023
Our records show that *** ***** contacted us by phone on April 11, 2023. All calls to our customer relations center are
recorded. We submitted a request for a supervisor to review the call and contact *** *****, as she requested. Please let
her know that we are truly sorry that she had an unpleasant experience and look forward to speaking to her soon.

Thank you,

***** *****
Initial Complaint
Date:04/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/28/21 evergy added old bill to current electric bill by pulling my social security number. At that time I was told no other money was owed. I had evergy assistance and not my credit is showing that I owe 870.32 when this has been paid for in full. I have tried to dispute on my own and not working. Reaching out for I do not owe this money.
Business Response
Date: 04/10/2023
Our records show that *** ***** started electric service at her current residence on November 1, 2021. At the time of
her request, she had an unpaid balance in the amount of $870.32 from a prior residence. We were unable to require
payment or transfer the balance to her new account because it was beyond the statute of limitations. The balance on
*** *****’ prior account is still $870.32. Our records show that the last payment received was $25.00 on May 18, 2018.
It appears that *** ***** is saying that **** paid off her prior balance, but that is not the case because it was never
transferred or connected to her current account. The notices that *** ***** submitted with her complaint are both for
electric service provided at her current residence.
We would be happy to go over the bill/payment history for both accounts with *** *****. We can also send her
documentation confirming the accuracy of the balances on both accounts. Please ask *** ***** to call us at **********
**** if she would like to discuss this matter further.
*Disclaimer*
By contacting the Better Business Bureau for assistance with resolving this issue, the customer has implied consent to
share potentially confidential account information with only the Better Business Bureau as it relates to this complaint.
Evergy requests that the Better Business Bureau not share publicly any confidential information when posting this
response.
Customer Answer
Date: 04/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:03/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I liiam on a average payments plan! They always over charge me!!! I literally just got $425 put on my account and it was gone in 1 or 2 months! They claimed I had a $200 charge!!
Business Response
Date: 03/28/2023
Ms. **************** Evergy account is enrolled in our average payment plan (APP). For awareness, APP bills are based
on the 12-month average of the property instead of the actual usage. The intent of the program is to help customers set
a budget and spread their summer and/or winter usage (if they heat with electricity) throughout the entire year. APP is
voluntary, so Ms. ************** can switch back to standard billing anytime.
Ms. ************** received an energy assistance payment in the amount of $425.00 on February 17, 2023. The
payment created a credit balance in the amount of -$271.00, which was applied to the bills sent on February 22nd and
March 23rd. Ms. **************** current balance in the amount of $39.00 is due on April 13, 2023.
Our records show that Ms. ************** contacted our customer relations center on March 27, 2023. We went over
bill and payment history, but she was not satisfied with the explanation. We reviewed Ms. **************** account
again today and confirmed that her balance is accurate.
*Disclaimer*
By contacting the Better Business Bureau for assistance with resolving this issue, the customer has implied consent to
share potentially confidential account information with only the Better Business Bureau as it relates to this complaint.
Evergy requests that the Better Business Bureau not share publicly any confidential information when posting this
response.
Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My electric bill keeps going up. Not a little bit. Way up. From 1000-3000 kw per month, based on last years average. I called and they put me in an average payment plan so that I would know what to expect each month. They told me that payment would be around $136/month. 6 months in and my latest bill is $372. I have paid them on time each month. My account balance is now over $1500. I have called and talked to someone every month about my bill more than doubling from last year. I have been told that a supervisor would be contacting me to discuss the increase more than once. Never once got a return phone call. I have sent emails to specified personal. Nothing. I am a single mom on a fixed income and I can’t pay this month. The kicker is if I get shut off for non payment (per the payment arrangement I am now on) I will have to come up with $1500+ dollars. I can’t afford my bill…not sure how they think I can come up with 5x the amount. Any changes to how I use my electric?? None. Other than filling in any cracks or holes to keep the warm in and installing carpet with a thick padding. Neither of which should make my bill increase. Something needs to be done here. I’m drowning and there seems to be no light at the end of the tunnel.
Business Response
Date: 03/21/2023
We received your request for response to ***** ******* complaint. Our records show that her electric meter was installed
on August 10, 2020, so it is relatively new. The usage history for the property, which goes back to December 2017,
shows that *** ******* bills are in-line with the bills for the two prior tenants.
*** ******* bills are based on her monthly consumption, which is recorded by the meter. Unfortunately, the meter does
not tell us what appliance(s) used the energy each month. However, the fact that her usage increased as temperatures
decreased, indicates that the heater(s) caused the increase in the usage/bills. The notes on *** ******* account indicate
that she admitted to using space heaters. It is important that she understands space heaters use a significant amount of
electricity and should only be used sparingly.
Our records indicate that we have spoken to *** ***** several times over the past few months. We would be happy to
speak to her again, but our message will be the same. Her bills are accurate, and she will need to take steps to lower her
usage if she is unable to afford her bills. We would also recommend that she contacts United Way 2-1-1 and applies for
LIEAP if she needs payment assistance.
Customer Answer
Date: 03/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: Yes. I use space heaters. Just like I used last year. There have been no changes other than home improvements from last year to this year and no one seems to be able to explain this to me. I have applied for LIEAP. However I don’t think it is their responsibility to have to pay for a company’s obvious lack of customer support and greed. Electricity is a necessity. Especially with children. And your company is taking full advantage. Why can’t someone be sent out to check the meter? Or switch the meter out? Maybe that’s the problem?? Or maybe a tech could come help me locate the problem? Instead you refer me to a government program that will help fill your pockets, like you have many times before. And when my bill keeps going up and I keep sinking you’ll refer me to them again and your pockets will be full again. I have done everything you have asked of me, so when do I get the same respect?

Regards,

***** *****
Business Response
Date: 03/22/2023
We are sorry to hear that *** ***** rejected our initial response to her complaint, but our position on this matter has
not changed. We are confident that her bills and the meter are both accurate based on the following:
• The meter installed on *** ******* home is less than 3 years old.
• Meters slow down or stop registering consumption completely when they fail. They do not speed up.
• *** ******* bills are in the same range as the prior occupants, who were billed on a different meter. The fact that
the usage is consistent on two different meters confirms that it is accurate.
• *** ******* usage increased when the outside temperature decreased. This indicates that the increase was
caused by the heater(s). *** ***** confirmed that she uses space heaters, which we strongly discourage due to
the large amount of electricity required to operate them.
*** ***** is correct that it is not the government’s responsibility to pay her bills. She is the account holder, so that
responsibility falls on her. She stated that she could not afford to pay her bills, so we thought it would be helpful to
direct her to available resources. We understand *** ***** is frustrated with the situation, but her account balance is
not the result of greed or high rates. Instead, her balance is the result of high usage, which we believe is being pulled by
the space heaters, and a lack of payments.
We are unable to send a technician into *** ******* home because our responsibility ends at the meter. Everything
beyond the meter (wiring, appliances, etc.) is the customer’s responsibility to maintain, so she would have to hire an
electrician if she believes there is an issue. We can test the meter, but there will be a $15.00 charge if we confirm it is
accurate. Please instruct *** ***** to contact our customer relations center if she would like to schedule the test.
Customer Answer
Date: 03/23/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because; You seem to be focused on the space heater which isn’t the issue. The issue is that I talked to multiple customer service representatives and more than one stated that it would be turned over to a supervisor to review and I never got a phone call. The other issue is that YOUR customer service told me that I was on an average payment plan and that I could expect my bill to be a certain amount monthly. I used these amounts to budget for my home. My bill has not once been anywhere near what I was told it would be. It’s always a significant amount higher and keeps going up. So i guess I can assume at this point that your customer service department, along with the level pay option and payment agreements are all bullshit. I was lied to. It is hurting my family financially. So thanks.

Regards,

***** *****
Initial Complaint
Date:02/28/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email notification from Evergy that I owed $484 that was twice my normal bill. However, the statement for that period said 242. I was told that my credit card did not accpet the 242 payment processed 1/31 2023 and indeed their was no 242 amount posted to my card. This did’t make sense to me because I have credit available and the payments had been processed flawlessly for months. The person at Evergy was not helpful.

I then contacted the credit card company and they said NO payments had been rejected making it Evergys fault. I want a phone contact from Evergy to explain to my satisfaction that it was the credit card companies fault and proof would be nice. Any negative affect to my credit shoukd be fixed.
Business Response
Date: 03/01/2023
We sent *** ********* a bill in the amount of $242.00 on January 10, 2023. Our records show that it was paid via
autopay on January 31, 2023. For awareness, we use a 3rd party company to process card payments. On February 20,
2023, we were notified that there was a processing error that impacted payments made on January 31, 2023. The
payment was not actually charged to *** *********** card, so it was reversed on his Evergy account on February 21,
2023. This explains why the balance displayed online was $484.00.
*** ********* is correct that the error was on our side. We would like to apologize for the inconvenience and assure ***
********* that it will not happen again. We also want to assure him that this will have no impact on his credit score
because we do not report on-time or late payments to the credit bureaus.
*Disclaimer*
By contacting the Better Business Bureau for assistance with resolving this issue, the customer has implied consent to
share potentially confidential account information with only the Better Business Bureau as it relates to this complaint.
Evergy requests that the Better Business Bureau not share publicly any confidential information when posting this
response.
Customer Answer
Date: 03/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *********

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