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Business Profile

Insurance Agency

Thomas McGee Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

This profile includes complaints for Thomas McGee Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thomas McGee Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our basement flooded on November 5, 2024 due to a storm. Metropolitan Sewer District (MSD) sent a letter stating they do not accept fault and a letter stating their system could not hold the amount of rain causing an overcharged main. We received a claim form from ****** ***** stating they would reimburse up to $3,000.00 minus $100.00 deductible for damaged items. The claim form along with receipts, pictures and repair invoices were submitted several times to the ****** ***** representative ***** but she refused to speak with me via telephone or respond to specific questions via email. She refused to pay for our washing machine despite the invoice from the repair company stating the water damaged voided the warranty and it was beyond repair. She only wanted to reimburse $60.00 on an $850.00 All-in-One desktop computer among a list of other items. We understand items depreciate over time but "low-balling" customers for their personal belongings and expecting families to recover, especially in the economy, is disheartening to say the least. I have asked several times via email to speak with a supervisor or manager and she continued sending me the same offer stating that is her final offer and completely ignoring my request. ****** ***** has received valid and complete information for the claim form submitted for reimbursement and will not reimburse accordingly. ***** has refused to have her supervisor or manager contact me and will not answer telephone calls but will respond to certain emails.

      Business Response

      Date: 01/24/2025

      Thanks for the information. To provide some background, ****** ***** is the TPA handling claims on behalf of Metropolitan St. Louis Sewer District (MSD).  *** ****** experienced and overcharged main backup, which is a situation where the amount of rainfall overwhelms the sewer system, causing backups to occur.  While MSD does not accept responsibility for this type of backup, they do offer an Overcharged Main assistance program, which covers up to $3,000.00 in damages, less a $100.00 deductible, for a maximum potential payment of $2,900.00 to customers that experience and overcharged main.

      We have reviewed *** ******’s claim in further detail and have decided to increase our offer to the maximum of $2,900.00.  We will be sending a release of claims to her for this amount, and will issue payment to her after she returns a signed copy of the release to our office.

      Please let me know if you have any additional questions.


      Sincerely,

      Customer Answer

      Date: 01/24/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the updated offer yesterday (01.23.2025) and have signed and returned the authorization via email. Thank you!



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:07/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/9/2023, (almost 8 months ago), my granddaughter filed a claim on my behalf with my permission. I sustained major injuries due to the negligence of METRO CALL A RIDE. Not only was I hospitalized, but I had to go to rehab as well. While dealing with these injuries, my granddaughter, ***** has been the point of contact regarding this claim. ******* ********, the adjuster on the case, has done nothing but STALL for the last 8 months. My grand daughter calls her monthly for updates, and all she continues to do is give false promises. All paperwork has been submitted on our end. We are in the final stages of the CLAIM- COMPENSATION. It seems that ******* is doing everything to stall this out, and not pay. On June 17, 2024, she stated “I am reviewing everything and it will be reviewed in a week.” Never heard from her again! Reached out again on July 11, 2024, I reached out to her again! She apologized and was dishonest again. She said she would be contacting me BY (meaning before or no later than- July 19, 2024! It is July 23, and my granddaughter or I still have not heard from her! My grand daughter reached out again today, 7/23, and now her VM is saying she is out of the office for a week! I just don’t understand why I was not contacted and the case finalized before she left for vacation? I can not get in contact with anyone outside of her. I have called ****** ***** at least 50 times and it just says leave a message. It has been 8 months, and I am due for compensation! I am asking for this to be escalated, and that a supervisor or manager reach me please immediately. The treatment I have endured from ****** ***** dealing with this claim is honestly unacceptable.

    Thomas McGee Group is NOT a BBB Accredited Business.

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