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Business Profile

Meal Prep

Flexpro Meals
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see

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Flexpro Meals has 2 locations, listed below.

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    Customer Complaints Summary

    • 295 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered once and decided to cancel. Since cancelling, I have received dozens of automated phone calls and dozens of text messages. I emailed, texted and called the company directly asking these calls and texts stop. I spoke with a customer service representative named ******* who assured me my account was removed and they would stop. They did not. Instead, they now come from different phone numbers so blocking the number doesn't even help.

      I have sent 2 respectful followup emails to the one telling me they would stop and I have received no response. These calls come in at least 2x a week sometimes more and always leave a lengthy voicemail. My voicemail has been filled by flexpro. I have tried the standard "STOP" but it does not work. Each time I respond asking to stop, I get another one a few days later from a different number. I have been harassed long enough. All I want is to be left alone.

      Business Response

      Date: 09/01/2022

      Hi *****, 

       

      Thank you for bringing this to our attention. We appreciate your patience and understanding while we get this resolved. 

      We have ensured that your number has been removed from all of our platforms so there should be no further attempts to contact you. We do apologise for any inconvenience this issue may have caused, it is never our intention to frustrate past or present customers. 

      Please feel free to reach out if you have any questions or need anything else. We're always happy to assist! 

    • Initial Complaint

      Date:08/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Food quality was terrible so I contacted them and asked for my future orders to be canceled as they require you to call i. Order to cancel.

      Over the next few weeks i was harrased with constat calls and messages although i asked several times to be removed of the contact list. Finall two weeks ago i called them again to explain the constant calls each week and how i asked to removed off call list. I was promised i would not hear from them again. Her i am still receiving constant calls and texts from diffrent numbers all for flex pro.

      I would never recommend this service to anyone.

      Business Response

      Date: 08/29/2022

      Hi *****, 

       

      Thank you for bringing this to our attention. 

      We appreciate your patience and understanding while we take care of this issue. I have requested that your number be removed from all of our platforms so as of today you should not be receiving any calls or text messages from us. In the off chance that you do, please feel free to let us know so we can investigate further. 

      Thank you!

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is currently selling “gluten free” meals on their website which are not in fact gluten free. I purchased from them on August 11, 2022 and was shipped all meals that listed gluten free in their product description. However, their sesame chicken, Hulu Hulu chicken, power treats, and others all list Wheat as an allergen present in the meal. I would like a full refund from them, but also want to force them to stop scamming people with meals that can hurt them with potential allergens and sensitivities.

      Business Response

      Date: 08/16/2022

      Hi *****, 

       

      Thank you so much for bringing this to our attention. We really appreciate it!

      We are extremely sorry for this oversight on our website as this could cause harm to our customers. I have forwarded it to our management team so they can make the corrections asap. Please know it is never our intention to mislead or scam our customers but we do agree this was careless and never should have happened. These should be corrected before the day is over. 

      I also see that our customer service agent has already filed a claim for a full refund so I will have our billing department expedite it. Please allow 3-10 business days for it to reflect on your account. 

      Again, thank you for bringing this to our attention. We will definitely use this as an opportunity to improve. We appreciate your patience and understanding as we deal with this matter. 

      Customer Answer

      Date: 08/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      ***** *********

    Flexpro Meals is BBB Accredited.

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