Complaints

This profile includes complaints for Maxus Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maxus Properties

  104 Armour Rd Kansas City, MO 64116-3503

  
• 

  Peppertree Apartments

  3100 W 22nd St Lawrence, KS 66047

  
• 

  Maxus Properties

  706 N 65th St. Kansas City, KS 66102

  
• 

  Landmark at Grandview Apartments

  15503 Vance Jackson Rd San Antonio, TX 78249

• 

  The Isaac Apartments

  6226 Frisco Square Blvd. Frisco, TX 75034

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in the property on 9/24/21 and gave a deposit for ****. This past summer I decided to move because I need more space. I sent a notice to vacate letter and email to the manager *** on 6/7/23 making him aware of my move out and asked how much I would need to pay to break my lease and he said $3850. I let him know that couldn't be right because that's more then what is owed per the lease I signed. After reading my lease I notice the amount was double the rent plus a $1280 fee that I still don't know what it was for. It wasn't until I re-read my lease agreement and saw a Buy Out Agreement for $2570 as long as I give proper notice. I moved out of the unit on August 7th. I paid the $2570 on August 5th and when I showed up to the office to drop off keys someone working in the office let me know that I have an additional $406.01 on my account that I needed to pay. She said it included the water/sewer charges plus the prorated fee for me staying past August 5th. I asked her about my deposit ($1135) and she informed me that they mail out checks around the 15th and 30th. She also told me that I would be charged a fee of $55 for carper cleaning. I let her know then that my carpets were spotless and I cleaned my unit the day prior. I never received a break down of what they deducted from my deposit until my deposit came in the mail. At that time I was able to see they charged me $30 for a deep scrub and deodorize carpet, a $150 full unit clean fee, $6.35 sewer, and $5.75 for water. To my knowledge I had already paid the sewer and water. My unit did not need a deep scrub because it was clean with no stains. I called to talk to the manager on 8/21/23 and he informed me that the $150 was because I didn't clean the refrigerator or stove. But I cleaned the entire unit. I also am not sure why I was charged again for water and sewer. *** said he would send over pictures and a description of what happened but I have yet to receive it and now no one will answer the phone.

  Business Response

  Date: 08/29/2023

  *** ****

  
  We are in receipt of your
  correspondence regarding your experience at ********* ******* **********. As always, we
  investigate any claims a resident may have and appreciate you reaching out.

  
  First, please find a
  copy of your move-out inspection attached. We apologize that was not provided
  to you prior. Reviewing the photos, it is evident that both the stove and the
  refrigerator were left in an unclean state.

  
  Second, the water and
  sewage charges are billed in arrears. To provide clarification, you moved into
  the apartment on 9/24/2021. The first water and sewage charge did not hit your
  account until 1/1/2022. All remaining water and sewage charges from your
  residency are applied at move-out.

  
  Third, per your lease
  contract, all residents are required to have their carpets professionally
  cleaned and provide a copy of the receipt to management upon move-out. Since we
  did not receive a receipt, you were charged for the required carpet charges
  based on the bid we received from the carpet company.

  
  We hope this answers your questions.
  If you have any further, please reach out to [email protected] and
  we would be happy to assist.
  
  Thank you,
  ******** *****
  Property Administrator

  
  

  Customer Answer

  Date: 09/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I’m not sure if something is being lost in the messages but proper communication about my move out inspection should not be held on the BBB website. I have no way of saving the information provided in this correspondence. The move out inspection is on this website but it still has not been provided to me. I still don’t see the stain on the carpets. And the final statement said full unit clean and you keep bringing up a carpet that you already charged me $80 to clean in addition to the $150. Your company is committing fraud at this point. Do all tenants have to file a complaint on the BBB to get a move out inspection and still not actually receive it? This is really unacceptable that you treat people this way. 
  
  
  
  Regards,
  
  
  
  ******* ***

  Business Response

  Date: 09/15/2023

  *** ****

  
  I apologize, I assumed you would be able to download the
  inspection, as I was able to download and view the documents you provided. Our
  manager from ********* emailed the inspection to you this morning. As
  previously discussed, the carpet cleaning requirement is listed in your lease
  contract. The additional charge of $150 for cleaning is for the items that were
  left dirty in your home at move out.

  
  Regarding the charges, we have thoroughly reviewed our
  records, and we stand by our decision not to modify them.

  
  We hope once you are able to review the inspection, we can
  resolve this issue. Further discussion on this platform may not be productive,
  so If you have further questions, please
  contact ************************

  
  Thank you for your understanding. 

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ****** *******, am making a complaint about ***** ********** because they have falsely accused me of not giving sufficient notice of moving out when I have a paper copy and email copy of the March 8,2023 stating I would not be renewing my lease and being charged $2,423.37 by them or they report me to Credit Bureau and turned over to a collection agency. I had 8 maintenance requests, 7 that were never addressed or fixed. I have copies of those complaints. I also have serious allergies to mold and mildew. The day I moved in the property manager and maintenance person were either fixing or had put a faulty old toilet in, laughing at me and said good luck with that. Since that day to when I moved out on 5/31/2023 I had to bleach the floors, specifically around the bottom of the toilet 3 times a week because tiny white mushrooms were growing around the bottom of the toilet and floor. The bathroom walls had stains of the mold and mildew that would not go away when I tried to also bleach the walls. I was sick the entire time I lived there.
  
  A closet door in the bedroom fell on me while sleeping because the wall nails failed to hold up the closet shelves, causing the closet door to fall. It nearly missed my head. That is very dangerous. The shelf was not properly installed and half the shelf just hung there. I could never use that part of the closet for storage. ***** ********** need to be shutdown as they are a pre-meditated danger to all their tenants. ******* ****** ******** 

  Business Response

  Date: 07/24/2023

  Ms. ********

  Thank you for contacting us regarding your
  experience at Ridgewood Village.
  
  After speaking with the onsite team, we confirmed that they
  asked numerous times for you to provide a copy of the notice to vacate form
  prior to your move out, as we could not locate it in our files. If you are able
  to provide the documentation stating your intention to move out from 3/8/2023,
  we would be able to waive the insufficient notice penalty. If documentation
  cannot be provided, the charge stands.

  
  After reviewing your account, we have records of 6 submitted
  work orders for your home. One for a running toilet, a “messy” screen door, a
  broken toilet handle, the closet shelf that you mentioned in your complaint, a
  dripping faucet, and a broken shower knob. All were completed within 24-72
  hours. In addition, we have no record of any issues regarding moisture filed by
  you within our system. 

  
  ** ***** **** ******** **** *** ********* ******** ** ***** ** ******* **** **********
  
  
  ***** ****
  
  ******** *****
  ******** *************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thousands of $$$ worth items stolen from my car overnight per community manager ****** ********* instructions to tow it at 1am, for no reason. Lame excuse that he did not recognize it as resident car. We have been here 10 days now...
  1. They got kick back from my $325 payment that we had to make to get my car back.
  3. They owe us $325 for application fee. 4. Charged us for February 9th, when the apartment was not ready till the 10th. Plus forced renter's insurance and utilities while in their posession.
  
  I visited The Isaac Apartments on February 4, 2023. They promised apartment will be ready on February 9th & waiver of application $325. February 8th right before 6pm when their office closes, they called that the lease goes in effect tomorrow and I have to pay for February 9th rent although the apartment will not be ready till the 10th.
  
  Worst was this morning they towed my car; stole laptops, printer & other valuables locked in glove compartment.
  Plus a kick back from $325, I had to pay to get my car back & it is a luxury SUV.
  We made 100's of calls at their corporate office but they hung up and/or refused to help.
  
  Twice after we left home Community Manager ****** *******, his assistant ***** ****** and ******** ***** sent people to walk the apartment since then some belongings are missing.
  
  Other than theft by The Isaac's own management. Hot water, people park in charging station & handicap spots all over permanently but they are all ******** family/friends. Garbage not picked up although they charge $46 per month + $2 for Pest control. Hallways not vacuumed. There is no security present as they claim.
  
  Kitchen sink and oven have brown rusted gunk & stink. They came by after we left home, walked around the apartment, got into our personal expensive stuff (some is missing), left shoe marks and dirt on the carpet and never cleaned the sink or oven.
  Cabinets/drawers have grease & spice. Washer/dryer we had to fix on our own as we just moved in a week ago.

  Business Response

  Date: 02/27/2023

  ****,  While we are always appreciative of honest feedback from our valued Isaac residents, we respectfully dispute the claims in your review. Our team takes great pride in ensuring our residents experience top-notch service; this includes being professional, transparent, respectful, and honest in our practices. The lease application is clear in its language on which fees are non-refundable, and a signature indicates an applicant's understanding of this policy. Your car was improperly parked in a spot reserved for those residents in possession of a disabled parking permit, and even after a gentle reminder, you refused to move your vehicle; federal law allows towing of vehicles improperly parked in these reserved spots at the vehicle owner's expense. Our team stands firm in its statement that we did not steal any items from your vehicle. Finally, as we explained when you called our home office, we accept resident concerns in writing in order to maintain proper and accurate documentation. We believe addressing concerns with mutual respect is the most effective way to overcome challenges, and we must draw the line at verbal abuse. You are invited to contact ***********************, in writing, where we will treat your communication with respect and transparency.     Regards,    Maxus Properties

• Initial Complaint

  Date:10/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment from Maxus properties in Shreveport LA. I paid a total of 350 dollars in pet deposit, 250 of which was refundable and I paid via cheque (my bank account that I used 3.5 years ago is since closed ) . I have a contract signed by the manager and myself saying that I paid the full amount $100 online with my rent and 250$ via cheque that should be refunded to me at the end of my lease. On move out the new manager refused to pay me my deposit insisting that I had paid only the 100$ which was non-refundable. I forwarded them the lease papers that was signed by both parties and she still refused.
  
  I have a contract clearly saying the amount I paid and I specifically remember dropping off the cheque because it was a lot of money and I wasn't happy about it. She refuses to give me my money back. Please help bring a resolution to this.

  Business Response

  Date: 10/28/2022

  Ms. *******,

  
  Thank you for contacting us regarding your experience with the *********** ** ****** **** team. 

  
  After reviewing your file, I have enclosed a copy of your ledger from the date of application to when you moved out. We acknowledge that the lease contract was signed on 10/21/2019 stating that “the resident agrees to pay the landlord a refundable pet deposit of $250 and a non-refundable pet fee of $100”. A $100 non-refundable pet fee was charged on 8/26/2019 that you paid on 8/27/2019 as part of your move-in amount. However, there was never a payment of $250 processed or applied to your account as a deposit. 
  Without the proof of payment that the money was processed and removed from your bank account, we are not able to provide you with a refund as, according to our information, it was never paid to the community. 

  
  Thank you for your cooperation. 

  
  Maxus Properties
  

  
  

  Customer Answer

  Date: 10/30/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have clearly provided you with a signed legal document by their representative that states I have paid 350$, $100 of which was none refundable.  conveniently their ledger omits the 250$ that they need to return to me (refundable), that is an error/omission/poor book keeping on your part not mine. Their previous managers did a pet deposit audit a couple of years back and in addition to having the legal document I know that I paid the full amount -- why would they let me not pay the deposit? 

  Please return my money like an honest business would

   

  
  
  Regards,
  
  
  
  ***** *******

  Customer Answer

  Date: 11/02/2022

  They are conveniently claiming that I  paid 100$ that was non refundable and not $250  that was refundable.  I paid the full amount that I signed for. 
  

  This is ridiculous.  Why this company thinks they can get away with this is beyond me.  Please help make this right.  Thank you.