Reviews

Review Details

• Review fromShannon S

  Date: 04/14/2025

  1 star
  Bought my house last fall. A dealer came to install the portion that already came with my house and had me sign up for ADT right at the end. He rushed through everything and told me repeatedly I could cancel at any time with no issue. HA. In February, I reached out to ADT to cancel. I was told repeatedly I would be called back. Never was. A month later, I finally reached out to them on Twitter, only to be told I had to go through Safe Haven. I reach out and they tell me if I cancel the THIRTY SIX MONTH contract early, I would face fees. Normally, I read every line of a contract but the man had already been at my home for hours, and he rushed me to sign. I never would have signed a 36 month contract. I'm trying to find out what the fee is and now their support has stopped responding to me, which I assume to catch me on late fees. My garage alarm barely even works. I'll be reaching out to my lawyer.

• Review fromHarish M

  Date: 04/14/2025

  1 star
  This company is fraud. They don't tell us that we are getting into a contract. I recently purchased a home as a part of tech offering, i was told that a Techinician will come and install the doorbell and tech system. However, after a month, when I called the safe haven in regards to the charges, I was told that I signed a 36 month contract(which I was not aware)

• Review fromForrest M

  Date: 04/14/2025

  1 star
  They opened a credit card in my name without telling me. The credit card company found in my favor and cancelled the charges and the account. Now I am dealing with them charging me money every month. I tried to call ADT to cancel, and they said Safe Haven has me as being on a 3 year contract. I never agreed to a 3 year contract, in fact I told the guy I wanted to try it for 6 months. All he told me about getting my signature, was that I had to sign for the equipment, and I had to sign for the payments to ADT to be deducted from the bank. I had the bank stop deductions from ADT, but I am afraid Safe Haven is going to ruin my credit.

• Review fromRobin D

  Date: 04/07/2025

  1 star
  I was informed that I had signed into a three year contract which we never disclosed. I was told I could cancel service at anytime and then when I tried was told that I had to pay 75% of the remaining contract. My system does not even work.

• Review fromMayra W

  Date: 04/03/2025

  1 star
  The sales person lied to us to get us to sign the contract stating that our monthly payments would be greatly reduced after one year of on-time payments to ADT. When the year came up, we called ADT and were surprised to hear that it wasn't true and that they could only shave off $5 from our monthly payment, which was very far from what we were expecting. We are stuck in our contract or if we cancel, we have to pay tons of money. Do not trust them. Tell them to leave.

• Review fromLaMarna S

  Date: 03/17/2025

  1 star
  This company and reps are TERRIBLE. I was referred to these crooks by none other than my home insurance agent. I expressed my concerns to the rep about being locked in to a 36 month contract when the homeowners discount wouldn't even be that much of a discount to warrant paying a $55+ monthly fee. She said the cancellation would not be that much. Had she have told me that not even a month into the service they would be looking for me to pay close to $2000, I would have canceled that installation IMMEDIATELY. A bunch of crooks. Absolutely disgusting. I literally never even turned the system on.

• Review fromFred R

  Date: 03/16/2025

  1 star
  **SCAM ALERT: Stay FAR Away from Safe Haven Security Services!** ANY REVIEW ABOVE A 1 STAR IS A LYE! DON'T EVER SIGN A CONTRACT WITH THIS COMPANY. This company is **an absolute scam** that preys on unsuspecting homeowners with **lies, deception, and predatory contracts**. If you value your money, your time, and your sanity—**DO NOT sign anything with Safe Haven Security!** ### **Deceptive Sales Tactics** Their **sales reps lie to get in your door**, falsely claiming to be affiliated with home builders or other reputable companies. They pressure you into signing up quickly, glossing over the **massive long-term commitments hidden in their contracts**. ### **Misleading Contracts Designed to Trap You** They make it sound like you’re getting a **simple promotion**, but in reality, you’re being **locked into a long-term contract with outrageous cancellation fees**. When you realize you’ve been duped, their **customer service is completely useless, rude, and refuses to help**. ### **Overpriced, Faulty Equipment** The **equipment is either outdated, unnecessary, or flat-out doesn’t work**. Customers have been pressured into spending thousands on **useless add-ons** that either don’t integrate properly or were never needed in the first place. ### **Safe Haven = NIGHTMARE** This company is built on dishonesty, misleading contracts, and terrible customer service. If you sign up, expect frustration, hidden fees, and faulty security equipment that leaves your home unprotected. **DO NOT TRUST SAFE HAVEN SECURITY.** They are **scammers**, and their entire business model is based on deception. **Go with a real security company—this one is a total disaster.**

• Review fromMelanie S

  Date: 03/12/2025

  1 star
  Their sales team is extremely slimey. We bought our first home and a rep came to the door, saying we had all the security for the house paid for and he just needs to come in to see which equipment we have to get set up. What started off as completely free quickly turned into monthly plans. The guy said he needs 5 mins, was in my house for an hour. He could tell we were uncomfortable with this as it wasn’t what he promised at the door. My husband and I said we need to discuss this before moving forward. He convinced us to book an install and said we could cancel it. Luckily I was able to cancel it after calling numerous times and I am glad I read these reviews. But the worst part of all, after asking personal questions and invading our home, he asked us if he could take a picture of us because “they are a family and like to share new members”. We immediately said no and got him to leave. I have never been asked that especially by someone who knows we were unsure of this. This business pries on first time home buyers and lack of knowledge. He lied to me to get into our house (which was previously equipt with ADT so it made sense) & knowing our closing date etc. to say we have a 30 day window for it to be free. I fell for it. Whole thing felt grimy & I feel completely preyed upon. Talking about intruders & the feeling they leave, he made us feel like he intruded us and our space. Do not ever do anything with this business! Deceptive sales practice to say the least.

• Review fromKelsey I

  Date: 02/27/2025

  1 star
  These people are selling the biggest scam, avoid at all costs!

• Review fromSean L

  Date: 01/21/2025

  1 star
  This company consistently ignores the "no soliciting" sign on my door. I have camera's watching the front of my house and every time a safe haven sales rep has come to sell me ADT services, they have ignored the sign and knocked. Then, if I don't answer, they come back up to the door and try my doorbell. Since my doorbell is a camera, I see them actively ignore the sign.