Reviews

Review Details

• Review fromIsaiah C

  Date: 06/22/2022

  1 star

  Isaiah C

  Date: 06/22/2022

  DO NOT GET ADT WHO PARTNERS WITH SAFE HAVEN FOR HOME SECURITY. THEY REALLY REALLY NEED TO GO OUT OF BUSINESS . I GOT TO PAY MONEY FOR EARLY TERMINATION ALL BECAUSE THERE FAULTY SYSTEM . I TRIED WORKING AND REBOOTING THE SYSTEM MYSELF BECAUSE THE WHOLE SYSTEM IS RIDICULOUS . I BOUGHT A NEW HOME LAST YEAR AND ADT WERE THE FIRST COMPANY THAT GOT IN CONTACT WITH ME ABOUT SECURITY , THEY MADE IT SOUND GOOD AND IT WAS DOING GOOD UNTIL MARCH OF THIS YEAR . I GOT THE SYSTEM IN NOVEMBER. IT WENT DOWN HILL FROM THERE . THE ***** AND THE VISUALS FROM THE DOOR **** CAMERAS WONT WORKING OR THE DOOR SENSOR SO I BEEN CALLING AND CALLING CONSTANTLY AND THE LINE BE BUSY AND I WORK MAJORITY OF THE **** TO STAY 30+ MINUTES ON PHONE . NOW I GOTTA PAY THEM BACK FOR THE EQUIPMENT THAT WAS FAULTY BECAUSE THE ***** TOLD ME ITS IN YOUR CONTRACT THAT YOU GOTTA KEEP IT !!!! Like WHATTT KEEPP IT !!! SHE TOLD ME DO WHATEVER YOU WANNA DO WITH IT . THERE EQUIPMENT IS MADE OVERSEAS SO DONT I REPEAT DONT GO WITH ADT!!!!
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ****** ! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromDiana C

  Date: 06/22/2022

  1 star

  Diana C

  Date: 06/22/2022

  STAY AWAY!!! Worst service ever Service as well as customer service is a so unprofessional and no help. One of their contractors came to my home and installed my system. Next day sensors were falling Down. ADT is not helpful either, I have waisted hours trying to get this repair and they giving me the run around but still have to pay every month.they refuse to repair the sensors without me paying for repairs which is 59$ service fee and 160 for a new sensor. WTH!!! They quick to take my money out of my account when its time to. I have been having issues for a week now, I am over it at this point Im done I will be canceling my contract with ADT!!! Please DONT USE ADT OR SAFEHAVEN! You are better of buying a security system from Amazon it does the same job and way cheaper! WORSE COMPANY EVER
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ***** ! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromCory J.

  Date: 06/22/2022

  1 star

  Cory J.

  Date: 06/22/2022

  They are the absolute worst!! My wife was home at the time of installation while I was out of town working, an they did not completely install everything I wanted installed not sure why but they didnt an now that I want to cancel it they are saying I cant because its been to long now they are seeking **** for me to cancel the service, which I feel is not right because everything Im paying for was not properly installed!
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, ****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.  

• Review fromBM E

  Date: 06/21/2022

  1 star

  BM E

  Date: 06/21/2022

  I worked here, they ought to have zero stars. They lost a class action suit, sued by former employees and the employees won. They have a call center/door to door sales. They lie to people who need hope for a higher paying job- a lot of single moms and struggling parents. They encourage you to lie to potential customers. Their best employees, highest sellers, are urchins of people (**** collectors, used car salesm'n, all around snake oil salesman and liars, drug abusers and alcoholics galore). One of the door to door salesmen was driving badly, hit a dog, and just drove off- let the dog hobble, broke legged, to their home- if it weren't recorded by the homeowner and multiple witnesses, I'd hardly believe it. One of their highest selling agents was a blatant racist who used the n word in a professional discussion with me, I'm white she was white and she actually thought that was okay and she wasn't the only one. Some guy stole a sales lead from me, someone called looking for me, he walked over to my desk and stole the potential client call back's info and tried to sell them, they hated him and let me know, the company did NOTHING about it, kept rewarding him. Worst place I've ever worked. The franchisers running ***********/***** are crooks, sleazeballs, lowlife, low class, poor taste, ignorant, and they violate all 5 laws of stupidity and the higher up you go the worse it gets.
  

  Safe Haven Security Services, LLC

  Date: 04/18/2023

  Thank you for providing your feedback and letting us know about this issue, BM! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.